- Member Report:
- 683 Responses
- Response Rate:
- 73.2%
- Dates:
- 10/18/2005 - 06/24/2010
In this report, Wooden Window, Inc. has published all ratings for the following selected questions that were provided by customers surveyed since October 2005. Since then, 683 out of 933 customers responded to a GuildQuality satisfaction survey, with the most recent response in June 2010.
Percentage of people who answered "Yes" to "Yes or No" questions
Percentage of people who answered "Satisfied" or "Extremely Satisfied"
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Area Of Satisfaction
The quality of the work is outstanding. Ive never seen anything as pretty as what they produced. - Jul 01, 2010 in Antioch, CA
Jeff' was easy to work with, responsive, and had a pleasant and professional demeanor. We found him to be extremely supportive and considerate. We were particularly impressed with Wooden Window's response to our concerns about a set of custom doors that came out differently than we expected. They spoke with us at length about the issue and offered several possible options to address the problem in order to make us happy and satisfied with the doors. - Apr 24, 2010 in San Francisco, CA
Thank you again to everyone at Wooden Window for taking on a difficult project that was outside of their usual products and services. We have a two-flat in nearby Temescal. All of the windows in the home inexplicably stopped working around the same time. Most people we called said to just replace the windows. Wooden Window agreed to come out and look at them, diagnosed the problem, found the part manufacturer and fixed the windows. The charge was reasonable, expecially when compared to the cost of replacing about 8 windows!!! We were desperate and we are so appreciative. We are doing a window project in the next year or so and will only consider Wooden Window. - Feb 09, 2010 in Oakland, CA
The item was ready sooner than expected. - Dec 03, 2009 in Atherton, CA
When we had problems, they were handeled in a timleymannor. - Nov 30, 2009 in San Francisco, CA
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Recognize Excellence
I think David Huff did a fine job. - Jul 01, 2010 in San Jose, CA
Matt was great. He double-checked some things for us and helped us address some difficulties. Greg the PM was really good, as well. We had a small problem with the installation, and he contacted us about it immediately to schedule to fix it. - Jun 19, 2010 in Berkeley, CA
Jeff Hillman was exceptionally professional and a pleasure tointeract with. I am very thankful and happy with his work. He represents your company in a very good manner.Joel, Bobby, and Pablo were very courteous, were excellent attheir craft, and a pleasure to have in our home. Please tell themhow much I appreciate their work. - Jun 18, 2010 in Piedmont, CA
Quality of the work was excellent. Price is very reasonable. Workers are very professional. Matt was very helpful is talking me through my options (replacing or repairing) and explaining me different types of repairs for double-hung vs casement windows. He was really easy to work with, took his time to explain everything to me. - Jun 16, 2010 in San Francisco, CA
My windows that the Wooden Window crew installed are like pieces of art. Indeed, Murphy and Carl are truly window artists, Pablo a perfectionist, and Matt a wonderful designer with such a keen eye for detail that Julia Morgan, herself, would be proud. The folk from the Berkeley Architectural Heritage Association wrote to me that "...we are impressed with the beautiful new windows you had installed." - Apr 27, 2010 in Berkeley, CA
Matt was great, the rep, he's very very helpful and helped us on what we needed and suggestions for the future, but with no pressure. I was very impressed. - Apr 08, 2010 in San Francisco, CA
Matt was good. All of the other guys who installed the windows did a good job. The whole process easy and fast. - Feb 06, 2010 in Berkeley, CA
I was really impressed with David Huff. My windows were a shambles and I was actually embarrassed by their state. He was so understanding and non-judgmental that I was immediately comfortable with the process. Thanks - Dec 10, 2009 in Oakland, CA
Every single person was professional, knowledgeable and treated us well. They also appreciate older homes and their quirks and the importance of maintaining their architectural integrity. - Dec 01, 2009 in Petaluma, CA
The window makers. The craftsmen made them fit perfectly. - Nov 30, 2009 in Oakland, CA
The person I dealt with most was Matt. He was very professional and knowledgeable.The installers were great! They had a good working relationship with each other, and took care to minimize the flying sawdust. - Oct 12, 2009 in Berkeley, CA
Everyone was equally good, Huff was good. - Oct 02, 2009 in Oakland, CA
Unfortunately, can't remember names any longer. I'm sure they're in the records. The worker was fast, courteous. He didn't seem at all put out by being careful of the curious cats. So glad I found someone who could fix my old house in it's traditional style instead of "modernizing" by changing the window style. - Sep 30, 2009 in Oakland, CA
Matthew Delaney was so incredible on our first visit I was convinced this was the company I would go with. The whole team was great from start to finish. - Sep 30, 2009 in El Cerrito, CA
The guy who contacted me in the beginning and stayed on the project throughout. He was very professional and forthcoming. - Sep 03, 2009 in Oakland, CA
Thanks to all!!! - Jul 15, 2009 in Piedmont, CA
Everyone was great. - May 19, 2009 in Berkeley, CA
The shop manager came to the site to check on things and I was really impressed by that. - May 11, 2009 in San Francisco, CA
Gregg was excellent. - Mar 30, 2009 in Berkeley, CA
Matt, who did the estimate, was great--knowledgeable and friendly and a no-pressure kind of guy. We thought two of our windows needed replacement, but he said one of them just needed a tune-up and he was correct, saving us money. - Mar 25, 2009 in Berkeley, CA
Everybody was so nice. The owner, Matt, and the lady who helped me were all very nice. They are very family-oriented, I felt right at home. - Mar 05, 2009 in So. San Francisco, CA
Jeff is wonderful. - Mar 04, 2009 in El Sobrante, CA
Matthew for one and all the installers whose names I don't know. Everyone did an excellent job. - Feb 05, 2009 in San Francisco, CA
I guess there are two people - Mark Christianson and Bill Essert. They were just very patient in answering all of my questions and using the technical information that I supplied. - Feb 05, 2009 in Oakland, CA
Mark Christensen did a really good job. - Feb 04, 2009 in Oakland, CA
Essert is organized and and stayed on top of the project. His crew was hardworking and courteous. - Feb 02, 2009 in Oakland, CA
Matt was very friendly, easy to deal with, and communicated everything very clearly. The two installers did a great job, and overall I'm completely happy with my new windows. - Feb 02, 2009 in El Cerrito, CA
Whoever the young man was that was responsible for the job. I was really impressed with the way they kept everything clean. I have hardwood floors, and they didn't get messy at all. i didn't have to tell them to be careful of things. Everything was great, and I appreciate that they did it well. We were worried at first that the windows wouldn't fit, but they came up with this little custom trim and now they fit great. - Aug 28, 2008 in Oakland, CA
They were all kind and courteous. - Jul 25, 2008 in Oakland, CA
The guys who worked on our windows were great. - Jun 23, 2008 in Berkeley, CA
Mathew and Don, also the work crew, they were all friendly very approachable and professional. - May 30, 2008 in San Francisco, CA
Everyone did an excellent job, i am very happy with the work and will recommend them to everyone I know. - May 03, 2008 in San Francisco, CA
The whole crew were very accurate and prompt more that I expected. Their product is extremely expensive but I think it was worth it since they did an exact replica, much better that the other ones I had done before. - May 03, 2008 in Oakland, CA
Everyone i came into contact with, Matt D, Bill E., the work crew - Apr 21, 2008 in Albany, CA
Efru, the foreman, and Matt, the designer. Matt was very professional. - Mar 22, 2008 in Napa, CA
Christine Clark, she was great. - Mar 03, 2008 in Oakland, CA
The guy who put my window in, I actually wrote a letter and sent it to his boss. - Feb 22, 2008 in Berkeley, CA
John was great. He always returned my calls and also kept me up to date on what was going on. He even called when I didnt call him. - Dec 18, 2007 in Berkeley, CA
Matt, Dawn, Jim, and Sal - Sep 25, 2007 in Berkeley, CA
The man that did it was very good and the man that sold it to us was great. They were both very nice. - Sep 17, 2007 in San Francisco, CA
The sales guy, he was great - Sep 11, 2007 in Berkeley, CA
I thought all the people that we were involved with were great! I have no negative comments whatsoever. - Sep 08, 2007 in Diablo, CA
Chau was good. - Sep 08, 2007 in San Leandro, CA
They were all nice. I have was happy with them. - Sep 08, 2007 in Oakland, CA
My parents were really pleased with Matthew, the designer and the people who came in to do the installation. - Aug 01, 2007 in San Francisco, CA
Kristine was great! - Jul 30, 2007 in Piedmont, CA
There were a few people that were involved with my order and I would like to recognize them all. The acct. specialist, the fellows who came out, everyone was very professional. Bill is always very on top of everything. Great experience. - Jun 19, 2007 in San Francisco, CA
Everyone was kind, personable and professional! - Jun 19, 2007 in San Francisco, CA
Jeff Bent was great. - May 29, 2007 in Redwood City, CA
Christine is great. - May 22, 2007 in Oakland, CA
Two women. One was Christine, who was my sales rep. The other was Dawn Williams, the customer service rep. - May 18, 2007 in Piedmont, CA
Kao, I don't know his last name. - May 15, 2007 in Oakland, CA
Matt Delany, Sal, and Cal - Apr 18, 2007 in San Francisco, CA
They are all fine. No complaints from me. - Apr 13, 2007 in Oakland, CA
Matt Delaney is good - the guy I dealt with. A very nice lady whose name I cant remember (maybe Dawn) was great. I think another guy's name was Felipe (he did some of the actual labor work) and he was very good. He was a communicative and articulate nice fellow. - Apr 12, 2007 in San Francisco, CA
Jeff and Bill. - Apr 12, 2007 in Oakland, CA
Wuan (he thinks that is his name) - Apr 10, 2007 in Oakland, CA
I would like to recognize the two people who came out. They were great. - Mar 12, 2007 in Berkeley, CA
matt - Mar 06, 2007 in San Francisco, CA
Christine Clark - Feb 22, 2007 in Alameda, CA
the President - Jan 02, 2007 in San Francisco, CA
Matthew Delaney, sales and Sal, foreman, he was spectacular - Dec 07, 2006 in San Francisco, CA
I think everyone was good. - Dec 04, 2006 in Oakland, CA
Felipe, Bill Essert Both very competent and helpful. A pleasure to work with. - Dec 03, 2006 in Berkeley, CA
Bill Essert, and the installer was really good. - Nov 29, 2006 in Berkeley, CA
The people in the shop who built the window. - Nov 28, 2006 in Alameda, CA
Matthew Delaney was very good at following up. The project manager was great too. The whole team was great. - Oct 18, 2006 in San Francisco, CA
They were all very good. Christine was effective. - Oct 14, 2006 in Alameda, CA
I think his name was Matt, and he did a good job - Oct 14, 2006 in San Francisco, CA
The owner who is Bill Essert and also the guy who did need the installation. We was so neat and clean. - Oct 06, 2006 in Oakland, CA
Christine Clark and Chris Riley - Sep 27, 2006 in Alameda, CA
the whole crew did an excellent job - Sep 27, 2006 in Berkeley, CA
Matt, your sales gentelmen was really nice and tremendously easy to work with. - Sep 27, 2006 in El Cerrito, CA
We've always dealt with Matt and he is exceptional as was his foreman. - Aug 28, 2006 in Berkeley, CA
Everyone I encountered was great. - Aug 14, 2006 in San Francisco, CA
I don't know their names. Sal, the project manager was incredible. - Jun 13, 2006 in San Francisco, CA
Hal - May 22, 2006 in Piedmont, CA
Chris, Sal - May 21, 2006 in San Francisco, CA
Matt and his crew- Sal, Kao and Choy - May 18, 2006 in San Francisco, CA
Yes, Matthew Delaney. - May 12, 2006 in San Francisco, CA
Everyone was excellent. - May 11, 2006 in San Francisco, CA
Yes, the Installers. They worked in the rain without making a mess. - May 11, 2006 in Kensington, CA
Yes, Matthew. - May 11, 2006 in Oakland, CA
everyone was great - May 10, 2006 in Berkeley, CA
Matt Delaney - May 09, 2006 in San Francisco, CA
Kao (don't know last name) matt delaney - May 09, 2006 in San Francisco, CA
MATT DELANEY - May 09, 2006 in San Francisco, CA
Sal is very knowledgeable. He solved all of the tricky problems, from determining that a certain window could be replaced, thus benefitting both WW and me, to solving problems as they occurred. Matt was extremely attentive and communicative throughout the process and knew the limits of his knowledge. - Apr 23, 2006 in Kensington, CA
They all did a good job. - Apr 12, 2006 in San Francisco, CA
Christine, Sal - Apr 11, 2006 in Piedmont, CA
Everyone was great, dealing with the owner is quite remarkable. His follow thru was unexpected in this day and time. - Apr 11, 2006 in Oakland, CA
Sal ( I don't know his last name) and Chris, and Pierre and Matt Delaney. - Apr 10, 2006 in Berkeley, CA
I thought all the people were very professional and very, very good. - Apr 10, 2006 in San Francisco, CA
Christine Clark, Kao ____(?) - Mar 31, 2006 in Oakland, CA
The two installers, the foreman and my contact were all great. - Mar 10, 2006 in Berkeley, CA
The installers and the builders of the windows. I do not know their names. - Mar 01, 2006 in San Francisco, CA
Bill Essert - Feb 16, 2006 in Piedmont, CA
Pierre and Bill Essert - Jan 23, 2006 in San Francisco, CA
I liked the installer, Phillipe, and I liked Christine. - Jan 19, 2006 in Oakland, CA
Matt, Chris and all the rest of the staff at Wooden Window. - Jan 15, 2006 in Oakland, CA
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Additional Comment
Everything was great! - Jun 25, 2010 in San Francisco, CA
They did a fine job and it was what we expected and we are very happy with the results and would totally recommend them to a friend. - Jun 19, 2010 in Oakland, CA
They did a fine job. I'm happy with the work. - Jun 19, 2010 in Oakland, CA
I think they are wonderful. I wish they were better known because it's hard to find companies that are willing to do such exhaustive renovation work. - Jun 19, 2010 in San Francisco, CA
I really enjoyed having Jeff take me through the shop to seehow your windows are made. I was so impressed with what I saw that there was no question in my mind that I wanted yourcompany to do the job for us. - Jun 18, 2010 in Piedmont, CA
The windows are awesome. The machined wavy glass turned out to be a great match. The construction and installation are both perfect. We're delighted. - Jun 16, 2010 in Berkeley, CA
I really thought they did a nice job. - May 08, 2010 in Danville, CA
I love everything--the stuff is great. - Apr 13, 2010 in Berkeley, CA
Jeff was great to work with and I was impressed with the shop. I am very happy with windows and my fellow historical windows folks were impressed as well. I would not hesitate to recommend Wooden Windows. - Apr 08, 2010 in Sacramento, CA
Very happy with the service we got and the windows. - Apr 08, 2010 in San Francisco, CA
I love my windows. They look great and they have met all of my needs. - Feb 18, 2010 in Piedmont, CA
I really appreciate the time Matt took from his schedule to show me around the shop prior to placing my order. Wooden Window stands out as an exemplary organization. They provided me with prompt, professional service, AND outstanding workmanship. Thanks to everyone at Wooden Window. - Feb 03, 2010 in San Francisco, CA
We wanted the new windows for our 1902 home to look as much as possible like the originals but of course in new condition. We got just that, plus the insulation and quietness expected from modern windows. Our hopes were fully met: the new windows fit right in with everything we love about our old house. - Dec 08, 2009 in Fremont, CA
Everything was good. - Oct 08, 2009 in San Francisco, CA
I was surprised at the quality of service and at their expertise. I value companies like Wooden Window, it's something you don't see very much these days. I appreciate what they did for me. - Sep 03, 2009 in Oakland, CA
Everyone I dealt with from Wooden Window was professional and pleasant. Overall, it was a very positive experience. - Aug 17, 2009 in Oakland, CA
The windows are beautiful. - Jul 30, 2009 in Oakland, CA
I had a great experience with Wooden Window. - May 19, 2009 in San Francisco, CA
We had a very positive experience. - Mar 23, 2009 in San Francisco, CA
My experience with them was great. - Mar 09, 2009 in Piedmont, CA
great products. great service. our windows look and work fantastic! - Feb 05, 2009 in San Francisco, CA
I don't typically respond to surveys so this is a good indication of how I feel about this company. I really liked them. - Feb 04, 2009 in Oakland, CA
Customer service was excellent - I really appreciated the time that Matt took answering all my questions and his quick responsiveness. I am happy with my new windows - thank you! - May 05, 2008 in Albany, CA
If they ever have their product on sale maybe I would consider re doing the other windows and doors that I had done before and are not as good as the ones they did. - May 03, 2008 in Oakland, CA
I can't remember the name of the person who originally helped us but she was superb! - Mar 04, 2008 in Oakland, CA
You should probably ask my tenants instead of me. I know they look nice from the outside, and the tenants say that their kitchen is warm for the first time ever; it's keeping out the cold. - Feb 23, 2008 in Oakland, CA
Everything was so efficient. The paper work, measuring and everything was done so well. The only thing I forgot was that they had to set for a month. I was working with Posey Windows, and the seals broke and 3 years later the job is not finished. I knew when I called you all, I wouldn't have any trouble. Wooden Windows treated me well and they got the job done. Posey Windows, has since been bought out by someone else, and I'm still having trouble with the new company. - Dec 18, 2007 in Berkeley, CA
We're very happy with their work and will probably use them again on a project next year. We always refer them. - Dec 08, 2007 in Oakland, CA
They delivered what they said they would. It was a fine experience. I expected a good job and they did a good job. They were very courteous. - Sep 17, 2007 in Oakland, CA
I am satisfied with everything. - Sep 17, 2007 in San Leandro, CA
They were a pleasure to work with. - Aug 01, 2007 in San Francisco, CA
A top-notch company and exceptional product. Wooden Window restored the windows in our 1925 house to period perfection. - Jun 19, 2007 in San Francisco, CA
The only problem I can think of is that they are too popular. It takes them time to do the quality job they do because so many people are clamoring for their services - I wish they could clone themselves. I would not write a letter of recommendation, only because I don't do that sort of thing, not because I was dissatisfied in any way with my experience. - Jun 19, 2007 in San Francisco, CA
The windows are great! Thanks! - Jun 19, 2007 in San Francisco, CA
I thought everything was exceptional. The crew were great. - Jun 05, 2007 in Oakland, CA
They did a great job. It was a very easy process. The employees were on time, they were professional, and I had such a pleasant experience. Thank you! - May 18, 2007 in Piedmont, CA
We'll use them again, they were great. - May 16, 2007 in Oakland, CA
They did a fabulous job of making or re-manufacturing wooden windows to match my 80-year old home. I looked at all those miserable vinyl windows and they really make old fashion wooden windows to fit old fashion wooden houses. I was thrilled to find them even though they are more expensive. They actually gave me a tour of their plant and it is nicely organized and very neat. I have all ready recommended them to a friend. - Apr 12, 2007 in San Francisco, CA
They have a good service - I am about to order 10 more windows. Everything was nice. - Apr 12, 2007 in Oakland, CA
We are very pleased and they were easy to work with. We would definitely use them again and we would recommend them to anyone. - Feb 22, 2007 in Alameda, CA
I still have seven windows to replace and they will get the job when the time comes. - Feb 15, 2007 in San Francisco, CA
I was just really happy with the service. They were really great! - Jan 12, 2007 in Oakland, CA
I love my windows. - Dec 11, 2006 in Oakland, CA
They are awesome. - Dec 07, 2006 in San Francisco, CA
I was going to write them a letter because they did such a great job. I have other work done and Wooden Window by far was the best. - Nov 29, 2006 in San Francisco, CA
THe only problem was that they gave us a proposal back in the spring and the owner finally raised to money to do it later in the year. They went back to refresh this bid without inspecting the windows. So the owner was a little miffed about that. I think they are expensive but they are good and it's worth it. Everyone who worked with the company was just fine. If Wooden Window wants a recommendation they could call. I am very busy. - Nov 29, 2006 in Berkeley, CA
We had a very good experience with Wooden Window and we are very satisfied. Please give them fours for all the questions. - Nov 29, 2006 in Oakland, CA
Wooden Window did everything right. They were always very neat and professional. - Oct 06, 2006 in Oakland, CA
I'm very satisfied with the service I have received from Wooden Windows Inc. - Aug 24, 2006 in San Leandro, CA
Wooden Window Inc. finished the project ahead of schedule and that realy helped me out. - Aug 24, 2006 in San Francisco, CA
#14 I have recomended a friend - Aug 24, 2006 in Albany, CA
VEry cordial, friendly, and cooperative people, nice folks. - Jul 27, 2006 in Piedmont, CA
Wooden Windows does a fine job. - Jul 24, 2006 in Alameda, CA
We've now replaced about 2/3 of our windows. When we need to do the rest we certainly will call Wooden Windows. I am very happy with them. - May 09, 2006 in San Francisco, CA
Apologies, I think I have a message on my answering machine from your company about Wooden Window that I have forgotten about. Thanks for tracking me down by email. Wonderful company - I especially like that it is locally owned and operated. Of course, no one likes to think about the expense and hassle of replacing rotten windows, but they made the process painless. Ok, writing the check was still painful, but the windows are beautiful and more functional than before and overall a significant upgrade to our home. Thanks, MKBarnes - Mar 31, 2006 in Ookland, CA
They sold me a high quality, very beautiful bay window at a very reasonable price. - Jan 12, 2006 in Mill Valley, CA
We were completely satisfied. - Dec 28, 2005 in Piedmont, CA
Spoke with Karen. Everything was great. - Dec 19, 2005 in Monte Rio, CA
"surpasses expectations" doesn't mean much if you expect to have excellent work done or if you don't have much of a clue as to how to do the work. They did an excellent job, bu then I knew that they would. - Dec 15, 2005 in Berkeley, CA
We are very happy with everything. We had a great experience with Wooden Window. - Nov 15, 2005 in Oakland, CA
They were just wonderful. - Nov 11, 2005 in Oakland, CA
I found the performance, punctuality, respect for my home environment, clean-up, end product to be all that I had hoped for. They are a very professional, communicative, and responsible company. I cannot praise them enough. The job site (my home) has always been left immaculate. When they ran into needing additional work time with one of my windows, I was never asked to pay additional dollars. The integrity of the original contract was kept without a negative word or attitude. I really appreciate this company. - Nov 09, 2005 in Oakland, CA
We are very happy with the work Wooden Windows did. - Oct 27, 2005 in Novato, CA
I am very, very happy. - Oct 27, 2005 in Berkeley, CA
I am very happy with the results. The people that came out were very friendly. - Oct 27, 2005 in Oakland, CA
Everything was great. - Oct 27, 2005 in Piedmont, CA
I was very satisfied with the professionalism and their workmanship. - Oct 21, 2005 in San Francisco, CA
I had a great experience. It was done in 2 weeks. Matt was very helpful. It was done didn't quickly and easily. I didn't ever even see them. - Jun 29, 2005 in San Francisco, CA
I was very happy! - May 20, 2005 in Santa Ana, CA
I appreciated Matt's sales approach. He was knowlegeable, helpful, straightforward, and persistant but not annoying. - Mar 14, 2005 in San Francisco, CA
We were very satisfied. - Jan 05, 2005 in Topanga, CA
We are so proud of our windows. And you should see them now...since they've been painted. The divided light casement windows added just enough spice to the back of the house. And Matthew...just fyi...Azah's windows were built by S.F. Windows and Doors....and they were improperly installed. They are now rebuilding all of the windows for a second (and hopefully proper) installation. Just as you said, the type of windows built were too heavy for the ropes. During Azah's week of h--- (just last week), I can't tell you how often Jim and I counted our blessings that we worked with Wooden Window. Thanks again...and happy holidays. P.S. We will be in touch regarding our front windows after the first of the year. - Dec 03, 2004 in San Francisco, CA
They are awesome!!! - Dec 01, 2004 in Chula Vista, CA
They were perfect. It was an exceptional experience. I have told so many people about them. - Dec 01, 2004 in National City, CA
I think very highly of the company. - Dec 01, 2004 in Pasadena, CA
They were all great. - Nov 22, 2004 in Ontario, CA
We have used them twice now. They are not cheap, but excellent. - Nov 15, 2004 in Los Angeles, CA
We are totally happy on everything. - Nov 10, 2004 in Chatsworth, CA
Matthew Delaney was very good and competent. - Nov 10, 2004 in Mira Loma, CA
We have been very, very happy. - Nov 08, 2004 in Manhattan Beach, CA
The guys are terrific and did a great job. - Nov 08, 2004 in Los Angeles, CA
Several of my neighbors are planning on using them. - Nov 08, 2004 in Venice, CA
It was a very pleasant experience. - Nov 05, 2004 in Santa Clara, CA
I was very pleased. - Nov 05, 2004 in Yuba City, CA
They made very specific windows for our client. It was a very difficult project. They did a great job and there were no do-overs. - Nov 04, 2004 in Berkeley, CA
I think they are great. Their quality is great - I would gladly pay the extra money to use them. - Nov 01, 2004 in Berkeley, CA
Mr. Kao was great and very easy to work with. Explained things very well. - Nov 01, 2004 in Los Altos, CA
Everything was very good. - Oct 28, 2004 in Los Angeles, CA
The job is done and I am very pleased. - Oct 28, 2004 in San Francisco, CA
We were very satisfied. - Oct 27, 2004 in Oakland, CA
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Customer Suggestion
I have read your advertisements in the Piedmont Post-they are good. We hope to have Wooden Window return soon to replace the kitchen, office, and powder room windows when our construction project starts soon. - Jun 18, 2010 in Piedmont, CA
No. Keep doing what they're doing, great service. - Apr 08, 2010 in San Francisco, CA
Keep going strong. - Oct 02, 2009 in CA
They do just what they say they are going to do and they do it right. - May 19, 2009 in Berkeley, CA
I thought they were expensive, but it was quality work. - Feb 05, 2009 in Berkeley, CA
Everything was fine, you pay for quality, I guess, but the only complaint I have is that it was just a little too expensive. - Aug 25, 2008 in Oakland, CA
No, actually, I had a very good experience. Everything they did was right on. In my opinion, I don't think there is anything they need to improve on. - May 13, 2008 in San Francisco, CA
I wish you didn't have so much work so you could be quicker. - May 03, 2008 in Berkeley, CA
Not really, they are already ding 9 more windows for me. - May 03, 2008 in San Francisco, CA
They are undermarketed, people with older houses do not know about them as much. - Sep 11, 2007 in Berkeley, CA
Keep up the good work! - Aug 07, 2007 in Oakland, CA
Would be good to provide customer with help in choosing/installing weather stripping on casement windows. - Jun 19, 2007 in San Francisco, CA
No, they don't need any suggestions. They are great. - Dec 07, 2006 in San Francisco, CA
Keep doing what they're doing. - Nov 29, 2006 in San Francisco, CA
Wooden Window should see what you can do to make it a little less expensive. I understand that they do custom work, but if there was any way to make it a little more reasonably priced... I'm not saying it was outrageous, and it was definitely worth it, but it would have felt better if it was a little less expensive. - Aug 14, 2006 in San Francisco, CA
Keep up the great work. - Apr 11, 2006 in Oakland, CA
I think are doing things very well. Keep it up! - Dec 28, 2005 in San Francisco, CA
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Professional & Organized
I would give them all 4s. I already did a review and it was completely positive. - Jun 16, 2010 in Berkeley, CA
I really don't have time to do a survey, so I'll just cut to the chase: the windows are great and I'm very satisfied. - Apr 19, 2010 in San Francisco, CA
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Overall Experience
It seemed like a long process. But once they got out here, they got the windows done quickly. - May 08, 2010 in Danville, CA
The only negative I could say, and I understand this, was that they take a long time. They said twelve weeks and it took twelve weeks. They were right on. - Apr 12, 2007 in San Francisco, CA
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Expected Completion
They exceeded the time frame. - Apr 08, 2010 in CA
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Recommend Builder
I do window preservation volunteer work and folks are always asking about Windows. I will recommend Wooden Windows as an authentic replacement option when restoration is not an option - Apr 08, 2010 in Sacramento, CA
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Follow Up Call
I will be calling you again. - Feb 25, 2010 in Berkeley, CA
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Employee Courtesy
Matt Delaney was a pleasure to work with throughout the entire process. I didn't get to spend much time with the installer, but he (Karl?) did an excellent job as well. Out of all the trades I hired for my kitchen remodel, Wooden Window was far and away the most professional and provided me with the best workmanship. - Feb 03, 2010 in San Francisco, CA
Even when I had misunderstood what I needed to do, as I had elected to do the painting myself and did one of the steps incorrectly, necessitating the windows being reglazed, the staff were polite and courteous and did the additional work at no additional cost to me! - Oct 12, 2009 in Berkeley, CA
4+ we were really happy with the staff. - Jan 31, 2009 in Berkeley, CA
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Schedule
They were completed ahead of schedule which was great. - Dec 10, 2009 in Oakland, CA
They rescheduled us into an earlier time slot when one became available. We appreciated that. - Dec 19, 2007 in Oakland, CA
The window was supposed to be done friday but it took a couple of extra days. - Dec 11, 2007 in San Francisco, CA
Ahead of schedule. - Nov 22, 2004 in Ontario, CA
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Innovation
Unsure. My original window frames were replicated perfectly with safety glass lites. They look beautiful! - Oct 12, 2009 in Berkeley, CA
For me, they replaced old windows, so they made it look like the old windows. It didn't require new techniques or new hardware. - Feb 05, 2009 in Berkeley, CA
They far exceed this one. - Dec 01, 2004 in Chula Vista, CA
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Problem Resolution
No problems to resolve so far. But they communicated with staff very well. - Sep 30, 2009 in El Cerrito, CA
4++ on that one. - Dec 08, 2007 in San Francisco, CA
Didn't have any problems. - Mar 31, 2006 in Ookland, CA
There were no problems. - Oct 21, 2005 in San Francisco, CA
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Letter of Recommendation
I'm very busy so I hope I don't have to do this. However, I've already recommended them to two people. My house cleaner was so impressed she asked for a recommendation to pass on to other folks she works with. - Sep 30, 2009 in El Cerrito, CA
Sure, but I don't think they would want me to. I only say that because it wasn't perfect. I would recommend them, I think Matt was really nice and the quality of the work was really good. I think the people knew what they were doing, but I don't think the preparations for painting around the installation was perfect. I had to do some work myself to get it ready to paint. Overall, I'm happy, but that's why it is a three not a four. - Feb 05, 2009 in Berkeley, CA
The company provided one custom front door unit. I will be using Wooden Window in the future and would be willing to provide a letter after more work has been completed by them for my firm. - Jul 31, 2008 in Concord, CA
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Budget
I received excellent service and an excellent product. However, I believe that the price was slightly too high. - Aug 17, 2009 in Oakland, CA
They certainly kept the cost to what they said. However, they were higher than others and I knew that from the outset and was perfectly willing to pay it. They make a good product and it is great quality. - Apr 12, 2007 in San Francisco, CA
It was very expensive, but it was exactly what they said it was going to be. - Oct 28, 2005 in Piedmont, CA
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Communication
Jeff Benton was really good. - Mar 30, 2009 in San Francisco, CA
Their design consultant is over-the-top outstanding. There is one person that keeps me coming back to Wooden Window, and that is Matthew Delaney - He is a four plus! He is the reason I keep coming back! - Jul 22, 2008 in Piedmont, CA
Especially Jeff Bent, he was absolutely fabulous. - May 06, 2008 in Berkeley, CA
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Clean & Safe
It was fantastic! I can't say enough about what those 2 guys did! - Mar 26, 2009 in Oakland, CA
4+++ - Aug 28, 2008 in Oakland, CA
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Easier Than Expected
Very much easier. They were very accommodating. I was very appreciative of that. - Mar 26, 2009 in Oakland, CA
It was not easier, I expected good work and that is what I got. - Aug 23, 2008 in Oakland, CA
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Salesperson
He was outstanding!! He made the process easy and was very reachable to answer any questions. Outstanding professional. - Feb 05, 2009 in San Francisco, CA
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Construction Quality
Top of the line! - Apr 12, 2007 in San Francisco, CA
Very good work - Aug 24, 2006 in San Leandro, CA
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Employees & Subcontractors
All the employees are very nice. - Dec 16, 2005 in Berkeley, CA
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Value
I know I paid top dollar and got what I expected. - Nov 05, 2004 in Oakland, CA
