Wonderland Homes
My experience with Wonderland Homes from day one has been very, very positive. All my questions and concerns were addressed as soon as possible. That's why I bought a home from them a second time.
Member Profile
Customer Feedback Summary
329 out of 465 customers responded to a survey
Likely to Recommend
Sales Attentiveness
Sales Knowledge
Concern For Needs
Homeowner's Orientation
Condition of Home
Smooth Closing
Value
Recent Reviews & Published Comments
Wonderland Homes
We looked at many builders in many locations over the years, including Wonderland. We kept coming back to them for the styles of their homes and the great sales team. When we were finally ready to buy, the sales team was a pleasure to work with. We got to be involved every step of the way which was interesting and exciting for our family. When we moved in, we were very happy with the look, functional layout and price of our home. After 20 years living in a 1950's home, we are thrilled to be in a brand new house where we chose everything. It really feels like "ours" and feels like home.
Wonderland Homes
Our interaction with most of the people at Wonderland has been positive. However, there was one major issue that really clouded our experience; namely, during our final walk through, we happened to ask about getting the permit for the fence that was built as part of our home-buying agreement. We were dismayed to learn that our fence had been built without a permit (despite the city's requirement that fences have permits). To make matters worse, we subsequently learned that the fence did not comply with the city code and will have to be taken down due to its noncompliance. Moreover, we had signed a contract prior to closing that indicated this fence issue would be taken care of swiftly as soon as we got word from the city on any changes that needed to be made. However, the city has issued it's report and it has now been over a month since closing, yet zero progress has been made to date. We wish this issue had not come to pass, as we otherwise have had a positive experience working with Wonderland.
Wonderland Homes
Overall, working with Wonderland Homes was a good customer experience with a lot of great people. I would definitely recommend them to friends and family. I do think that the pace that the're building at is problematic and puts stress on the process, but Tom and Sean were both really great to work with. Overall it was a great customer experience.
Wonderland Homes
Overall, it was a pleasure working with Wonderland homes. The sales process went well and we received a fair deal, warranty items were addressed in a timely manner and the home is amazing!
Wonderland Homes
My experience with Wonderland Homes was very professional. They made everything very clear, the entire process was easier than I expected. I've been very satisfied with my home since moving in.
I was most satisfied with the quality of the home for the price we received and the closing was exceptionally smooth.
I am most satisfied with the quality of my home and he timeliness of their responses to my questions.
The overall finishes in the home impressed me. Also they have a great attention to detail.
Both Tom and Sean at the sales office are terrific!
We didn't enter the market expecting to end up building a new home. We looked at existing homes and weren't finding what we really wanted. So, we went to the Wonderland sales office. Looking at the Denver Traditions homes, we saw that we could possible build a home instead of buying an existing one. With more research, we found that it was too good of an option to pass up. This way we got exactly what we wanted for about the same price we would have paid to buy an existing home. All the people at Wonderland helped our experience to be a smooth, exciting, and affordable one. We are very happy!
We love our new home and it was in great shape when we moved in. We are very satisfied. Our home is exactly what we dreamed it was going to be!
We are very happy with the level of service and product from Wonderland.
Very responsive to our needs and concerns Closing went smoothly on the part of Wonderland
I love Stapleton, thanks!
I think the buying process was the most satisfying. We were nervous and Tom really helped us with that.
Tom (sales) and Mark (warranty) are downright outstanding to work with. Tom guided us through the process in a very non-stressful way and made us feel very comfortable with our purchase. Mark can answer any question and handle any problem. He is always available, enthusiastic, and very easy to work with.
They made so many suggestions that were helpful every step of the way
Guildmember since 2007
As a GuildQuality Guildmember, Wonderland Homes relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of Wonderland Homes in Denver, CO; Lafayette, CO; and Broomfield, CO.
In this report, Wonderland Homes has published a summary of the customer feedback they've received since they joined GuildQuality in March 2007. In that time, 329 out of 465 customers (71%) responded to a GuildQuality satisfaction survey, with the most recent response in February 2012.
Recent Activity
Wonderland Homes received feedback from a customer in Denver, CO.
02/01/12
Wonderland Homes received feedback from a customer in Denver, CO.
01/31/12
Wonderland Homes received feedback from a customer in Denver, CO.
01/19/12
Wonderland Homes received feedback from a customer in Denver, CO.
01/13/12
Wonderland Homes received feedback from a customer in Denver, CO.
01/12/12
2012 Guildmaster Application
Wonderland Homes is a candidate for a 2012 Guildmaster Award.
The Guildmaster Awards recognize exemplary service among home builders, remodelers,
developers, and home services contractors.
Click here
to review this year's qualifications.
To be eligible for consideration, Wonderland Homes must survey all
of their customers.
If you are a recent customer of Wonderland Homes and have not yet
received a customer satisfaction survey, please let us know.
We need your feedback in order to conduct a thorough review of Wonderland Homes's application.