- Member Report:
- 20 Responses
- Response Rate:
- 83.3%
- Dates:
- 04/16/2010 - 07/29/2010
In this report, Window Outfitters, Inc. has published all ratings for the following selected questions that were provided by customers surveyed since April 2010. Since then, 20 out of 24 customers responded to a GuildQuality satisfaction survey, with the most recent response in July 2010.
Percentage of people who answered "Yes" to "Yes or No" questions
Percentage of people who answered "Satisfied" or "Extremely Satisfied"
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Area For Improvement
The rollscreen in our patio door malfunctioned the very first time we tried to use it. Whether that was a Pella problem or an installation problem - I'll never know. But the resolution was for ME to contact Pella and have them come repair it. I would have been more satisfied if I had been kept out of the loop and the screen was replaced so that my entire purchase from Windows Outfitters was functional upon completion. - Jul 27, 2010 in St Louis Park, MN
No, I really had no complaints whatsoever. - Jun 16, 2010 in Minnetonka, MN
none - Jun 07, 2010 in Minnneapolis, MN
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Recognize Excellence
Joe did a great job. - Jun 28, 2010 in Minneapolis, MN
Bob Davis the owner and his foreman Joe (who was a wonderful advocate for Window Outfitters just by the great job he did and how hard he worked). - Jun 16, 2010 in Minnetonka, MN
Bob was great, even when we shut-off our land line and went totally cellular, e-mail and voicemails wokrd out great. - Jun 07, 2010 in Minnneapolis, MN
Both Joe and Brian were fantastic- and Joe's crew was very committed to the project as well as respectful of our neighbors - Jun 01, 2010 in St Louis Park, MN
Brian and Joe were both exceptional. - May 31, 2010 in Minneapolis, MN
Joe was excellent; hos professionalism made me feel comfortable that the job would be done right. - May 27, 2010 in Minneapolis, MN
Dave and the lead installer, really everybody was great. - May 07, 2010 in Minneapolis, MN
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Area Of Satisfaction
Quality, professional staff - Jun 28, 2010 in Minneapolis, MN
The whole process was very well conducted. - Jun 16, 2010 in Minnetonka, MN
Honesty and knowledge of Brian concerning various product options were very appreciated. - Jun 01, 2010 in St Louis Park, MN
Just exceptionally professional all the way around. - May 31, 2010 in Minneapolis, MN
They did a great job in not disturbing the plaster on the inside of the house. They stuck to their schedule. The quality of the finish carpentry is great. - May 27, 2010 in Minneapolis, MN
The crew working on our windows were professional and courteous. Finished product looks very nice. - May 23, 2010 in Minneapolis, MN
All of it was good. They answered every single question I had. The whole process was professional, informative, and the price was right. They got done before I thought they would. - May 07, 2010 in Minneapolis, MN
Total outcome. - Apr 19, 2010 in Orono, MN
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Product Selections Process
Quite effective. - Jun 28, 2010 in Minneapolis, MN
It was fine - actually I got their name through Pella, so I was all ready committed to Pella products. - Jun 16, 2010 in Minnetonka, MN
Very, they worked to get their product approved by the Metropolitan Airports Commission, no easy proposition. - Jun 07, 2010 in Minnneapolis, MN
very. - Jun 01, 2010 in St Louis Park, MN
very effective - May 31, 2010 in Minneapolis, MN
the showroom was a great way to review the products. - May 27, 2010 in Minneapolis, MN
It was helpful to see the product in the showroom. I also did research online about the product. - May 23, 2010 in Minneapolis, MN
Very effective. - May 07, 2010 in Minneapolis, MN
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Additional Comment
I was just very happy with the whole process. - Jun 16, 2010 in Minnetonka, MN
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Value
Without any question... - Jun 16, 2010 in Minnetonka, MN
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Current Referrals
I've recommended Window Outfitters to a colleague. - May 27, 2010 in Minneapolis, MN
