William Shaw & Associates
4206 Law St
Houston, TX 77005
(713) 666-1931
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Likely to Recommend
91%
3-D Design
91%
Budget
100%
Concern For Needs
100%
Comment Additional Comment Houston, TX Oct 23, 2010

We are very satisfied with our house remodel. We enjoyed dealing with all of Wm. Shaw's staff. The end result is a joy to inhabit.

Comment Improvement Suggestion Houston, TX Oct 23, 2010

Become more familiar with 'Green' and 'Sustainable' materials and techniques - such as energy efficient lighting, low VOC materials, recycled materials. This will be a bigger part of the business in the future.

Comment Additional Comment Houston, TX Oct 15, 2010

We are extremely happy with our new kitchen. The space is lovely and efficient and met our expectations. Thank you very much!

Comment Design Process Enhancement Houston, TX Oct 06, 2010

Absolutly nothing! So far everything and everybody have done a great job.

Comment Area Of Satisfaction Houston, TX Aug 10, 2010

Donna and I were pleased with the personal attention given our project by William Shaw & Associates.

Comment Area Of Satisfaction Houston, TX Apr 20, 2010

During construction (and due to it), half of our existing house flooded. I was concerned and stressed about the whole process. William Shaw and Associates spend most of their time repairing, correcting, or fixing the problem. They took great care of the house. In addition, we had left town during some of the construction and they went the extra mile to make sure our home was secure. They even turned off the water so that the pipes would not freeze. I appreciate their efforts and would recommend them to anyone who need/wants to remodel.

Comment Additional Comment Houston, TX Apr 09, 2010

We had a great experience so far, and we are looking forward to starting the construction process.

Comment Design Process Enhancement Houston, TX Apr 09, 2010

I wouldn't change anything because it was such a great experience.

Comment Additional Comment Houston, TX Dec 02, 2009

We would definitely use William Shaw again if we have any otehr remodeling needs. And we would request John as a PM.

Comment Area Of Satisfaction Houston, TX Dec 02, 2009

We had meetings with and quotes from a few other builders. I thought Bill Shaw was most professional. Also was very pleased with John's project management, and his willingness, ability and promptness to make last minute changes we had requested. We were very happy with John's attention to detail. We were also very happy with all of the workers.

Guildmember since 2008

As a GuildQuality Guildmember, William Shaw & Associates relies on our customer surveying to help them deliver an exceptional customer experience.

We have surveyed customers on behalf of William Shaw & Associates in Houston, TX; Manvel, TX; B Ellaire, TX; Sugar Land, TX; Hosuton, TX; Hoston, TX; Hou, TX; and Houton, TX.

In this report, William Shaw & Associates has published a summary of the customer feedback they've received since they joined GuildQuality in January 2008. In that time, 87 out of 125 customers (70%) responded to a GuildQuality satisfaction survey, with the most recent response in January 2012.

Recent Activity

William Shaw & Associates received feedback from a customer in Houston, TX.

01/07/12

William Shaw & Associates received feedback from a customer in Sugar Land, TX.

01/03/12

William Shaw & Associates received feedback from a customer in Houston, TX.

01/02/12

William Shaw & Associates received feedback from a customer in Houston, TX.

12/20/11

William Shaw & Associates received feedback from a customer in Houston, TX.

11/08/11

About GuildQuality and our Guildmembers

Homebuilders, remodelers, real estate developers and home services companies pay GuildQuality for customer surveying and performance reporting. We refer to these companies as GuildQuality Members, Guildmembers, or members.

Our service helps Guildmembers monitor customer satisfaction and -- if they choose to publish survey feedback on our public website at guildquality.com -- articulate the quality of their service for prospective customers.

All of the Guildmember information we publish at guildquality.com has been provided to us either by the member (such as pictures of work and biographical information) or by their customers via one of our surveys (customer comments, performance summaries, and reviews).

Surveys, Comments and Reviews

All of the customer feedback that we publish is derived from the customers we survey. Our Guildmembers provide us with their customers' contact information, we conduct the surveys, they receive the feedback, and -- if they have chosen to make their feedback public -- the member's performance report is automatically updated to reflect the response. Members may choose to publish a summary of either all of their feedback or their most recent twelve months of feedback.

In addition to average performance ratings and survey statistics, GuildQuality also publishes two types of customer commentary: Comments and Reviews.

A comment has been provided by a survey respondent in response to any one of the survey questions we ask, and a member may or may not choose to publish it. Often customers provide unsolicited testimonials or compliments, and members can choose to share these comments in their published performance report.

Many Guildmembers choose to participate in our formal review process. These members have added an additional question on their survey: "If you'd like to provide a public review of your experience working with the Guildmember, please share it here." In contrast to comments, which a member selects to have published, we publish all reviews, provided they are at least 30 words long. With each review, we include a one to five star rating provided by the survey respondent.

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