Member Report:
22 Responses
Response Rate:
81.5%
Dates:
11/05/2008 - 02/02/2010

In this report, WicksteadWorks has published all ratings for the following selected questions that were provided by customers surveyed since November 2008. Since then, 22 out of 27 customers responded to a GuildQuality satisfaction survey, with the most recent response in February 2010.

Percentage of people who answered "Yes" to "Yes or No" questions

  • 100%
    Recommend Member
  • 94.1%
    Easier Than Expected

Percentage of people who answered "Satisfied" or "Extremely Satisfied"

  • 100%
    Condition of Home
  • 100%
    Construction Quality
  • 100%
    Expertise
  • 94.4%
    Innovation
  • 100%
    Employees & Subcontractors
  • 100%
    Problem Resolution
  • 100%
    Value
  • 94.4%
    Communication
  • 94.7%
    Professional & Organized
  • 100%
    Budget
  • 94.1%
    Clean & Safe
  • 100%
    Creative Solutions
  • 100%
    Scope Of Work
  • 100%
    PM Professionalism
  • 100%
    Project Manager
  • 100%
    Project Progression
  • 100%
    Trust
  • 93.8%
    Punchlist

Customer comments selected by the member for inclusion in this report

  • I was very satisfied. - Nov 30, 2009 in Atlanta, GA

    We are unique clients indeed, having used WicksteadWorks on two projects prior to the surveyed project, and we would use WicksteadWorks again...although I think we're set for a while now! - Nov 28, 2009 in Atlanta, GA

    They completed one job for me and are now doing another. I just think they are great and do a wonderful job. - Jan 20, 2009 in Norcross, GA

    The weekly meetings are great. In particular, the exchange of ideas, opinions, and perspectives is going to result in a better home and is much appreciated. - Jan 09, 2009 in Atlanta, GA

    Our overall experience w/ Wickstead Works was superb. We would definitely use them again - no hesitation. - Nov 18, 2008 in Atlanta, GA

    Working with Wickstead was a terrific experience!Gail Phillips - Nov 12, 2008 in Atlanta, GA

    My project transformed a sleepy midtown historic home into a dramatic sidewalk statement. Highly recommended! If I can provide additional information or answer questions for you, send me a note to will@stonefour.com. - Nov 11, 2008 in Atlanta, GA

    Additional Comment
  • The timeframe was exactly what they said it woulod be, also there were no surprises, everything was exactly as they said it would be. I have worked with contractors before and we usually laughed about " contractor time" which is far longer than real time. no so with Wickstead. - Nov 30, 2009 in Atlanta, GA

    We renovated a pre-1900 home. Many surprises awaited us, and in every case a creative and architecturally accurate solution was found. - Nov 28, 2009 in Atlanta, GA

    Everyone that works with Frank Wickstead is curteous and generous in time, expertice and ideas. The icing on the cake is an enthusiastic willingness to investigate various ideas, suppliers and solutions to result in the most efficient, finished and cost effective outcome. I am thrilled with the personalized and inclusive result of this renovation project! - Nov 25, 2009 in Atlanta, GA

    Ahead of schedule.On budget.Beautiful end product. - Nov 03, 2009 in Atlanta, GA

    I like the detail of the workmanship and the way they minimized interruptions for our family. - May 04, 2009 in Norcross, GA

    The professionalism of everyone that I worked with and their follow-through. - Jan 20, 2009 in Atlanta, GA

    Area Of Satisfaction
  • None, we are 100% satisfied - Nov 28, 2009 in Atlanta, GA

    Area For Improvement
  • Wickstead's team is very, very good. They are more than a cut above your average builder / contractor and the quality of their work is very high. - Nov 03, 2009 in Atlanta, GA

    Expertise
  • We were very pleased with some of the technologies Wickstead brought to the job, such as icynene insulation and a Rinnai tankless water heater. - Nov 03, 2009 in Atlanta, GA

    Innovation
  • There should be a level '5' for this question. They were better than great. We moved in 3 weeks ahead of schedule! - Nov 03, 2009 in Atlanta, GA

    Schedule
  • It was much, much easier than I expected it to be. If we were to do this all over again, I would not consider another team. - Nov 03, 2009 in Atlanta, GA

    Easier Than Expected
  • Frank is a very creative problem solver. Many of the best aspects of our design could be attributed to Frank. - Nov 03, 2009 in Atlanta, GA

    Creative Solutions
  • in a HEARTBEAT! - Jul 24, 2009 in Atlanta, GA

    Recommend Builder
  • this is a particular strength of Frank and his team. they are dedicated to keeping the budget demystified. - Nov 11, 2008 in Atlanta, GA

    Budget