Member Report:
69 Responses
Response Rate:
72.6%
Dates:
05/02/2006 - 03/05/2010

In this report, Westside Remodeling has published all ratings for the following selected questions that were provided by customers surveyed since May 2006. Since then, 69 out of 95 customers responded to a GuildQuality satisfaction survey, with the most recent response in March 2010.

Percentage of people who answered "Yes" to "Yes or No" questions

  • 94.2%
    Disclose Name

Percentage of people who answered "Satisfied" or "Extremely Satisfied"

  • 95.7%
    Budget
  • 94.2%
    Communication
  • 97.1%
    Employees & Subcontractors
  • 97.1%
    Expertise
  • 90.2%
    Innovation
  • 98.6%
    Clean & Safe
  • 97.1%
    Construction Quality
  • 98.6%
    Professional & Organized
  • 94.2%
    Trust
  • 95.7%
    Value
  • 92.2%
    Punchlist
  • 92.8%
    Problem Resolution
  • 88.4%
    Schedule

Customer comments selected by the member for inclusion in this report

  • It's been a pleasant experience! And if I could help them out in any way, I would. Marty, the project manager was truly remarkable. He is an asset to them, and deserves credit. I owe my wonderful experience not only to Westside, but to him as well. - Nov 07, 2007 in Agoura Hills, CA

    They did a really great job. - Sep 08, 2007 in Thousand Oaks, CA

    The job supervisor, gentleman named Joe, was outstanding. He was always attentive to our needs and is a huge asset to Westside Remodeling. Its because of him that I rated them so highly. - Aug 25, 2007 in Thousand Oaks, CA

    This is the second time we have used Bob's team and both times have been a great experience. I wouldn't hesitate to use them for a third time. - Aug 25, 2007 in Westlake Village, CA

    We were very satisfied with their work and have recommended them. - Aug 01, 2007 in Thousand Oaks, CA

    They are very professional and well organized and nice group of people to work with. This is our third or fourth project with them and we're very pleased. - Jun 06, 2007 in Agoura Hills, CA

    I have a great experience, and they did a fantastic job. I've already recommended them to several friends. - Oct 18, 2006 in Thousand Oaks, CA

    We would definitely use them again. - May 04, 2006 in Westlake Village, CA

    It exceeded our expectations but there are specific contractors. Westside was on the job everyday and there are not too many contractors that are out there that handle the job as well as they did. - May 04, 2006 in Thousand Oaks, CA

    Kudos to the lead carpenter, Joe Madden. They were great to work with. - May 02, 2006 in Westlake Village, CA

    Additional Comment

  • Oh boy do they! - Jun 28, 2007 in Westlake Village, CA

    Innovation

  • Definitely, 4 plus. - Jun 06, 2007 in Agoura Hills, CA

    Construction Quality

  • I think they're higher but they're also better quality. I paid more but I got the best... they were not the cheapest but I got my money's worth. - May 19, 2007 in Calabasas, CA

    Value

  • Id' give a 5. - Oct 18, 2006 in Thousand Oaks, CA

    Professional & Organized

  • This was very impressive because we have 3 dogs and 2 cats and they worked around all of them. - May 10, 2006 in Westlake Village, CA

    Clean & Safe