Member Report:
50 Responses
Response Rate:
76.9%
Dates:
08/25/2007 - 09/02/2010

In this report, Westside Remodeling has published all ratings for the following selected questions that were provided by customers surveyed since August 2007. Since then, 50 out of 65 customers responded to a GuildQuality satisfaction survey, with the most recent response in August 2010.

Percentage of people who answered "Yes" to "Yes or No" questions

  • 98.0%
    Recommend Member
  • 94.1%
    Easier Than Expected
  • 93.0%
    Disclose Name
  • 90.5%
    Letter of Recommendation

Percentage of people who answered "Satisfied" or "Extremely Satisfied"

  • 98.0%
    Budget
  • 96.0%
    Communication
  • 100%
    Employees & Subcontractors
  • 98.0%
    Expertise
  • 94.7%
    Innovation
  • 100%
    Clean & Safe
  • 98.0%
    Construction Quality
  • 100%
    Professional & Organized
  • 98.0%
    Trust
  • 98.0%
    Value
  • 95.8%
    Punchlist
  • 98.0%
    Problem Resolution
  • 94.0%
    Schedule

Customer comments selected by the member for inclusion in this report

  • They were responsive. - Apr 26, 2010 in Westlake Village, CA

    I was most satisfied with the employees. They took such good care and respect of my home. They didn't just take a sledgehammer to our kitchen but took it out piece by piece like it was their own house. They were conscious of the fact we were living here during the remodel. They were very good to work with. - Mar 08, 2010 in Thousand Oaks, CA

    Contractors maintain a notoriously negative reputation for timeliness, job completion etc. Westside proved to be just the opposite - reliable, responsive, reasonable. We felt the the house, the dog, our belongings, our privacy were all secure at all times. Most days we were not on site and we had no worries about construction whatsoever. - Jan 22, 2010 in Agoura Hills, CA

    The level of professionalism and care that was generously shown from the owner on down, very impressed with the subcontractors as well. - Jan 15, 2010 in Glendale, CA

    They were very nice and professional. Whenever we raised any issue or problem they were very professional in dealing with us and handled everything appropriately - Jan 04, 2010 in Culver City, CA

    We have never done a large remodeling project before, and had heard so many horror stories about the process and contractors. We feel so blessed that our experience was so very positive in all respects. We never worried that our kitchen would not be a success, and we never felt that Westside Remodeling was not being honest, fair, and principled, and we trusted them to recommend excellent subcontractors. We enjoyed a level of peace of mind that some of my friends who used different companies did not experience. - Dec 04, 2009 in Agoura Hills, CA

    We like Bob personally and trust him completely, and the two installers he sent out to put in the windows were excellent. - Nov 20, 2009 in Pacific Palisades, CA

    They were great. The final completion of the job really blew me away. - Sep 30, 2009 in Woodland Hills, CA

    I was very impressed with their ability to work with me and I appreciated their timeliness in getting the job done. - Aug 25, 2009 in Simi Valley, CA

    I think overall when we looked back on the project, we were surprised at how good we felt about the company. We really had a very positive experience, we were pleasantly surprised. - Aug 10, 2009 in AGOURA HILLS, CA

    Staying on budget was huge to us. After several remodels this experience by far was the best. - Aug 09, 2009 in Agoura Hills, CA

    As I wrote before, professionalism, integrity, attentiveness. Westside took our job very seriously. No corners were cut. There was always full disclosure. I felt very well taken care of. - Aug 07, 2009 in Brentwood, CA

    Great customer satisfaction! - Jul 14, 2009 in Calabasas, CA

    Area Of Satisfaction
  • Our experience was excellent. They were very courteous. We trusted the people who were in our house, and they did a good job. - Mar 22, 2010 in Agoura Hills, CA

    We are very pleased with them and will definitely refer them to anyone, friends or strangers. They stand behind what they say they will do. - Mar 08, 2010 in Thousand Oaks, CA

    Everything was great. We didn't have any problems. - Jan 13, 2010 in Newbury Park, CA

    We congratulate ourselves almost daily for getting lucky and choosing Westside Remodeling. When I hear about the stressful experiences of others, we know that we did the right thing. - Dec 04, 2009 in Agoura Hills, CA

    I thought they did a super job. Their people were great. I have no complaints. I would refer them to anyone. - Sep 30, 2009 in Woodland Hills, CA

    Everyone from Westside who came into this house was wonderful. - Aug 26, 2009 in Thousand Oaks, CA

    The whole process was a real pleasure and the end result is exactly what I wanted. They did an excellent job, I'm very pleased. - Aug 25, 2009 in Simi Valley, CA

    After all the horror stories you hear about with the remodeling business, Westside did a great job and gave us a wonderful experience and we highly recommend them. - Aug 10, 2009 in AGOURA HILLS, CA

    Thanks Westside...we love everything that you did:-) - Aug 09, 2009 in Agoura Hills, CA

    John was our lead carpenter on the job - He was a great communicator and did a terrific job! That exceeded my expectations. - Dec 19, 2008 in Westlake Village, CA

    Overall it was a very pleasant experience. It was much better than I anticipated. - Nov 17, 2008 in AGOURA HILLS, CA

    Our family business is J.D. Power and Associates. Westside did a very good job, and we're referring them to people we know. - Sep 25, 2008 in Westlake Village, CA

    They did a really great job. - Sep 08, 2007 in Thousand Oaks, CA

    This is the second time we have used Bob's team and both times have been a great experience. I wouldn't hesitate to use them for a third time. - Aug 25, 2007 in Westlake Village, CA

    Additional Comment
  • I have never seen workers work that neatly before. I was totally surprised. - Mar 08, 2010 in Thousand Oaks, CA

    Even at my standards they did a great job. - Aug 09, 2009 in Agoura Hills, CA

    Clean & Safe
  • All details were attended to in a timely and professional manner. - Jan 22, 2010 in Agoura Hills, CA

    Construction Quality
  • We were particularly impressed with the employees and subcontractors. They were all terrific representations of the image that Westside projects. - Jan 22, 2010 in Agoura Hills, CA

    Employees & Subcontractors
  • We would use Westside again for any project and similarly recommend it to anyone. - Jan 22, 2010 in Agoura Hills, CA

    Value
  • Again, every concern or issue was fully addressed, there were no unkept promises or delays. Westside was accessible and reliable. - Jan 22, 2010 in Agoura Hills, CA

    Trust
  • My neighbor has used Westside for several projects and they were delighted. We are too. - Jan 22, 2010 in Agoura Hills, CA

    One of our neighbors used Westside and they seemed to be pleased and we liked the outcome. - Jan 15, 2010 in Glendale, CA

    I found them on the net. and i was so impressed with the website i decided to use them. - Oct 09, 2009 in Thousand Oaks, CA

    I've used them before. About ten years ago Pella gave us their name as somebody in the area that was certified to install their windows. We've been using them ever since. - Aug 25, 2009 in Thousand Oaks, CA

    We did a lot of research and had settled on the cabinet company we liked, but were not satisfied with their communication, company service, and response, so my husband looked on the internet and found Westside Remodeling who is local to us and one Friday he went in and talked to Liz and she is still taking care of us to this day. Same product, same floor plan and everything, we got a better price and wonderful customer service. Not every company is the same and they really stand out as exceptional. - Aug 10, 2009 in AGOURA HILLS, CA

    Lead Source
  • We loved how the Gantt chart helped us see what was coming next in our remodel. It helped the contractor AND us stay organized. - Dec 04, 2009 in Agoura Hills, CA

    Lead Carpenter Joe Madden really worked hard at keeping us 100% happy - Aug 09, 2009 in Agoura Hills, CA

    Professional & Organized
  • The staff was always courteous and helpful, and answered our many questions and concerns quickly and fully. - Dec 04, 2009 in Agoura Hills, CA

    Even after almost a year they continue to stand by their product and help us immediately whenever we call about anything. - Aug 10, 2009 in AGOURA HILLS, CA

    Communication
  • They did not fall short anywhere. - Oct 09, 2009 in Thousand Oaks, CA

    Area For Improvement
  • We already have to at least four friends. - Aug 10, 2009 in AGOURA HILLS, CA

    Recommend Builder