Member Report:
67 Responses
Response Rate:
78.8%
Dates:
12/12/2008 - 08/20/2010

In this report, Wayne Harbin Builder Inc has published all ratings for the following selected questions that were provided by customers surveyed since December 2008. Since then, 67 out of 85 customers responded to a GuildQuality satisfaction survey, with the most recent response in August 2010.

Percentage of people who answered "Yes" to "Yes or No" questions

  • 95.3%
    Easier Than Expected
  • 100%
    Recommend Member

Percentage of people who answered "Satisfied" or "Extremely Satisfied"

  • 96.2%
    Employees & Subcontractors
  • 100%
    Expertise
  • 100%
    Professional & Organized
  • 91.7%
    Punchlist
  • 88.9%
    Schedule

Customer comments selected by the member for inclusion in this report

  • Thanks to everyone for a beautiful house that my family can call home. - May 11, 2010 in Yorktown, VA

    We love the results, and not only will we recommend WHB to others, but we would also not consider using anyone else ourselves. - Oct 01, 2009 in Newport News, VA

    Very pleased the entire building process. - Jun 01, 2009 in Williamsburg, VA

    We are really happy with the house. Ted and Sharon were absolutely great to work with. Every time we stopped by the site, the subcontractors were nice and happy to see us.We don't plan to move EVER, but we would definitely build again with Wayne. - Apr 22, 2009 in poquoson, VA

    I will seek your services for any of my future building projects. - Apr 17, 2009 in poquoson, VA

    We are delighted with our house. Any minor problems were taken care of promptly and efficiently. The people that came out to work were courteous and if I had to build another house I would definitely use Wayne Harbin. I don't have anything negative to say about them. It's been a very good experience. - Dec 17, 2008 in Williamsburg, VA

    They have been wonderful. Everyone in his office has been very helpful. I didn't know there was a builder out there like him. I give him an A+. - Dec 16, 2008 in Williamsburg, VA

    There is not enough words or space to write all of the good things that we encountered while enduring our building process. This was a 5 year project for us from purchasing the land to designing the house ourselves to building and moving in. It has been an incredible journey!Thanks to Wayne and his entire staff for being there for us every step of the way! - Dec 12, 2008 in Poquoson, VA

    Additional Comment
  • Everyone I spoke with or meet from Wayne Harbin Builder presented themselves in a professional manner and seemed genuinely interested in the construction of our home. During the construction of our home, the Yorktown office transitioned to a new space. They were so well organized that I considered it a seamless transition. Sharon informed me in advance during any possible e-mail outages and made sure I had her telephone number in case I needed to contact her. - May 11, 2010 in Yorktown, VA

    Professional & Organized
  • Our house was delivered a month before the agreed upon schedule. Even with the rough winter and many weather delays our house was still ready for move in a month early. - May 11, 2010 in Yorktown, VA

    Where this wasn't possible there were legitimate reasons why and a clear discussion, and agreement, on the way forward. It simply wasn't a problem. - Apr 06, 2009 in Williamsburg, VA

    Schedule
  • ABSOLUTELY WITHOUT HESITATION! - May 11, 2010 in Yorktown, VA

    I would actually recommend them to not even consider any other builder. We have several close friends who are builders and Wayne's staff far surpasses them in every way. - Dec 12, 2008 in Poquoson, VA

    Recommend Builder
  • I stopped by the house on an almost daily basis while it our house was being built. I spoke to each and every subs. It was good to hear that they had all worked as a sub to Wayne Harbin Builder for many years. I believe Wayne Harbin Builder maintains the reputation it has because of the high quality subs used. I did get the impression that winning the bid to do the work was becoming more competitive. I would hate to see Wayne switch to unknown subs because the sub came in at a lower price. A portion of Wayne Harbin Builders reputation is built upon the subs he hires. Please don't let the profit margin destroy your fine reputation. - May 11, 2010 in Yorktown, VA

    Trade Professionals Professionalism
  • Quality of the home and professionalism of everyone involved. - Mar 17, 2010 in Williamsburg, VA

    We were novices and WHB took the time to explain what they were doing and why, and were patient as we took ages to make decisions. Sharon and Ted were both fabulous to work with and we are confident that no other builder could have done a better job for us. Brad was also a joy, and we feel he brought some new and interesting ideas, some innovation to keep our house unique and special. - Oct 01, 2009 in Newport News, VA

    We were satisfied with the whole experience. - Aug 13, 2009 in Williamsburg, VA

    Quality and Materials and everything else. The house is just absolutely gorgeous. Every detail is high quality. Just about everything is top noch. - Jun 16, 2009 in Yorktown, VA

    Professionalism and organized. - Jun 01, 2009 in Williamsburg, VA

    Workmanship and timeliness.We made sacrifices in things that we wanted so we could keep Wayne as the builder and it was worth it. We were living with relatives during the building process, so it was important to us that we be in on time and we were. - Apr 22, 2009 in poquoson, VA

    The people in the field and Stephanie Anderson were very hardworking and always responded to questions and concerns in a timely fashion. - Mar 15, 2009 in Williamsburg, VA

    How willing everyone involved was willing to work with us to be able to purchase this home, my husband and I had to sell a home first in order to buy this home and they were very patient with that process. - Mar 13, 2009 in Williamsburg, VA

    Area Of Satisfaction
  • We have had a great experience. People told us how difficult and stressful the process of building a house is, but we thought it went smoothly! - Apr 22, 2009 in poquoson, VA

    Area For Improvement
  • Family and friends. Excellent reputation. - Apr 22, 2009 in poquoson, VA

    Lead Source
  • Whats more they have the patience to listen to silly notions of a novice and evolve them into professionally completed and wonderfully designed additions to the home. - Apr 06, 2009 in Williamsburg, VA

    Innovation
  • And, I'm picky too. They all took time to find a way to get it right while not discussing with me all the extra effort, research and team work that went into making it happen. They made it look simple and didn't focus on cost. It was just kept within budget and the job got done. - Apr 06, 2009 in Williamsburg, VA

    Construction Quality
  • Implicitly. This is a Man of honor, of intigrity, or pride. Along with his wonderful family, staff and crew, he personifies what we all expect and hope to find in a Builder. I jsut can't imagine working with another builder in this area. - Apr 06, 2009 in Williamsburg, VA

    Trust
  • Great comumunication was always a top priority with their company. Sharon was always just a phone call or email away and was never to busy to explain things, no matter how small or large. - Dec 12, 2008 in Poquoson, VA

    Communication
  • Everyone was always friendly and anxious to explain why and how they were doing their job. It was awesome to watch our dream home being built and we learned so much in the process. - Dec 12, 2008 in Poquoson, VA

    Employees & Subcontractors
  • We would write a letter or do whatever he requested!!! - Dec 12, 2008 in Poquoson, VA

    Letter of Recommendation