Member Report:
54 Responses
Response Rate:
83.1%
Dates:
12/12/2008 - 12/15/2009

In this report, Wayne Harbin Builder Inc has published all ratings for the following selected questions that were provided by customers surveyed since December 2008. Since then, 54 out of 65 customers responded to a GuildQuality satisfaction survey, with the most recent response in December 2009.

Percentage of people who answered "Yes" to "Yes or No" questions

  • 96.2%
    Easier Than Expected
  • 100%
    Recommend Member

Percentage of people who answered "Satisfied" or "Extremely Satisfied"

  • 96.2%
    Employees & Subcontractors
  • 100%
    Expertise
  • 100%
    Professional & Organized
  • 91.5%
    Punchlist
  • 92.2%
    Schedule

Customer comments selected by the member for inclusion in this report

  • I had no problems, they were professional and good to work with. - Jan 20, 2009 in Williamsburg, VA

    Stephanie, Rodney, and our main guy whose name I can't remember now, were all great. I would work with them again. - Dec 17, 2008 in Williamsburg, VA

    We are delighted with our house. Any minor problems were taken care of promptly and efficiently. The people that came out to work were courteous and if I had to build another house I would definitely use Wayne Harbin. I don't have anything negative to say about them. It's been a very good experience. - Dec 17, 2008 in Williamsburg, VA

    They have been wonderful. Everyone in his office has been very helpful. I didn't know there was a builder out there like him. I give him an A+. - Dec 16, 2008 in Williamsburg, VA

    I am so blessed to have worked with such a wonderful company. Harbin builders are caring warm loyal builders who are here to make the american dream come true. I am so happy to have worked with Carol McClure and am currently working with Linda Wright from Harbin. - Dec 16, 2008 in Williamsburg, VA

    There is not enough words or space to write all of the good things that we encountered while enduring our building process. This was a 5 year project for us from purchasing the land to designing the house ourselves to building and moving in. It has been an incredible journey!Thanks to Wayne and his entire staff for being there for us every step of the way! - Dec 12, 2008 in Poquoson, VA

    Additional Comment

  • Great comumunication was always a top priority with their company. Sharon was always just a phone call or email away and was never to busy to explain things, no matter how small or large. - Dec 12, 2008 in Poquoson, VA

    Communication

  • Any problems or discrepencies were always immediately addressed and resolved. - Dec 12, 2008 in Poquoson, VA

    Problem Resolution

  • Everyone was always friendly and anxious to explain why and how they were doing their job. It was awesome to watch our dream home being built and we learned so much in the process. - Dec 12, 2008 in Poquoson, VA

    Employees & Subcontractors

  • Our new home was appraised after being built and the appraisal came in higher than the construction appraisal! - Dec 12, 2008 in Poquoson, VA

    Value

  • I would actually recommend them to not even consider any other builder. We have several close friends who are builders and Wayne's staff far surpasses them in every way. - Dec 12, 2008 in Poquoson, VA

    Recommend Builder

  • We would write a letter or do whatever he requested!!! - Dec 12, 2008 in Poquoson, VA

    Letter of Recommendation