They were very professional and displayed a high degree of integrity in all matters and that they truly care about their customers and the products they provide to them. They make you feel like you a friend and not just a customer.All issues identified during the building process were promptly addressed and either fixed or a satisfactory explanation provided.The subcontractors were all very professional and easy to work with.
Member Profile
A Tradition of Excellence Read more
Founded in 1985 by Wayne Harbin, our family owned company builds homes across the Peninsula in a variety of price ranges and communities. Our solid reputation and the number of awards we have won for building quality has increased with each new home we build. As the sole Southern LivingĀ® Custom Builder Program member on the Peninsula, we have grown in our ability to produce classic Southern designs and contemporary living arrangements. We continue to build homes in Williamsburg in the Wellington subdivision and as well as in the Monticello Woods neighborhood where custom homes and wooded lots are available. The Settlement at Powhatan Creek, a 55+ community, is a low maintenance living homes where homeowners can lock the door and hit the road to travel, visit grandchildren, or work out of town. We build in The Oaks at Fenton Mill in upper York County and have spot lots available in lower York County. In Gloucester, we have lots available in Robinson's Springs and Ashe Farms. We build custom homes on your lot or pick one of ours. Our new remodeling division "Home Enhancements" offers quality and competitive pricing. We invite you to experience a Harbin Home or remodel your existing home today!
Guildmaster Award Winner
2009 Guildmaster With Highest Distinction
2010 Guildmaster
2011 Guildmaster
GuildQuality Partner Affiliations Southern Living Custom Builder Program
Affiliations
GuildQuality
National Association of Home Builders
Earthcraft House
National Remodelors Council
EnergyStar
Better Business Bureau
NAHB Remodelers
Customer Feedback Summary
Recent Reviews & Published Comments
They were good people to work with, and they were very professional.
The subcontractors and Doug Harbin couldn't have been nicer or more professional.
If you're looking for a builder to build your family a new home ...stop looking. You've found the best. The experience was easy and I got exactly what I had dreamed about for so many years.
My new home is exactly as or better than I expected. Harbin Builders is very responsive and they're willing to make things right if you're not satisfied.
I would like to recognize the workers, for all of their hard work, showing up everyday with a positive and professional attitude. I would like to thank Brad, Sharon and Scott for their patience and addressing all of our questions and concerns.
The overall building process, and the professional attitude.
We could not have asked for a better experience for our first major building experience. Wayne Harbin Builders Inc is a quailty team. The addition looks like it was always there!
Scott, Sharon and Brad did a great job with their support and the way they represented the company. Ted and Mike along with Terry and his guys did outstanding work and felt like part of the family by the end of the job!
A neighbor hired them to do a remodel and they were very satisfied.
Everyone involved in the project were very professional and dedicated to getting their particular job done in timely and acceptable manner.
We were thoroughly satisfied with everything.
I think everyone from Sharon to Scott did a great job. They were all available and got things done in a timely manner.
The area where I was most satisfied with Wayne Harbin Builder was how my kitchen turned out beautifully. They were helpful. The designer gave some good input also.
They made the whole process smooth and easy. Everyone was very professional and worked in a timely manner. I would recommend them to a friend and I will definitely use them for my next big project.
timeliness, professionalism
I really apreciate everyones professional ethics and their work looks great! I know I'll be working with them in the future!
Sharon was a delight and takes care of any questions and kept me informed of the work schedules.
They were so nice and neat! I actually enjoyed having them around.A long list went really fast and smoothly.
I was very impressed with Harbin Builder's professional, courteous, and personal nature. It was easy to communicate to them what we wanted. I would recommend them to anyone seeking any type of renovation.
I would of course like to recognize Sharon. She took all my calls, and never made fun of my questions, no matter how ridiculous some of them must have been. In truth, everyone how did work at my house was outstanding.
We are most satisfied with our basement renovation because the transformation is so dramatic. Guests who have seen the before and after are astounded that it is the same space. It truly is a a great space now that my family can use all year long.
I can think of no area that they fell short.
Sharon was readily available to answer questions and was on top of everything. It was a pleasure to work with her.
Aside from Wayne Harbin's excellent reputation, Scott was a big reason we chose to have the Harbin's do our renovations. He was honest, thorough, and very easy to work with. We knew we were working with top quality professionals after meeting him!
Overall they were very professional. They met our expectations. I did have a negative experience---the floor installer stepped on a Civil War footlocker thinking it was a stepladder. It didn't go well.
The Home Enhancement Division did three remodeling projects for us: 2009, 2010, 2011. Because my husband and I travel extensively and for long periods of time, it was important to have the work done within our time frames. We were so impressed with their ability to complete the first job on time, with the quality of the workmanship, and with the communication during the planning and the work that we didn't bother to talk to other builders as we planned the next two projects. We are extremely pleased with the results of all three projects.
Sharon Thomas: always available to answer questions, extremely well organized.
My husband and I travel extensively, often gone for months at a time. This meant that projects had to be completed within a strict time frame. The Home Enhancements division completed three projects for us (kitchen remodel, bathroom remodel, sunroom addition). Each time they worked with our schedule and completed the job on time. We are very pleased with the craftsmanship of the work. The subs and the Harbin employees take pride in their work.
Actually, everyone we dealt with was exceptional!
Guildmember since 2009
As a GuildQuality Guildmember, Wayne Harbin Builder Inc relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of Wayne Harbin Builder Inc in Williamsburg, VA; Yorktown, VA; Newport News, VA; Seaford, VA; Hampton, VA; Poquoson, VA; Gloucester, VA; Toano, VA; Croaker, VA; and Surry, VA.
In this report, Wayne Harbin Builder Inc has published a summary of the customer feedback they've received since they joined GuildQuality in February 2009. In that time, 102 out of 131 customers (78%) responded to a GuildQuality satisfaction survey, with the most recent response in January 2012.
Recent Activity
Wayne Harbin Builder Inc received feedback from a customer in Williamsburg, VA.
Wayne Harbin Builder Inc received feedback from a customer in Williamsburg, VA.
Wayne Harbin Builder Inc received feedback from a customer in Williamsburg, VA.
Wayne Harbin Builder Inc received feedback from a customer in Williamsburg, VA.
Wayne Harbin Builder Inc received feedback from a customer in Croaker, VA.
2012 Guildmaster Application
Wayne Harbin Builder Inc is a candidate for a 2012 Guildmaster Award.
The Guildmaster Awards recognize exemplary service among home builders, remodelers,
developers, and home services contractors.
Click here
to review this year's qualifications.
To be eligible for consideration, Wayne Harbin Builder Inc must survey all
of their customers.
If you are a recent customer of Wayne Harbin Builder Inc and have not yet
received a customer satisfaction survey, please let us know.
We need your feedback in order to conduct a thorough review of Wayne Harbin Builder Inc's application.
