Member Report:
25 Responses
Response Rate:
80.6%
Dates:
09/23/2008 - 07/10/2009

In this report, Village Builders, Inc. has published all ratings for the following selected questions that were provided by customers surveyed since September 2008. Since then, 25 out of 31 customers responded to a GuildQuality satisfaction survey, with the most recent response in July 2009.

Percentage of people who answered "Yes" to "Yes or No" questions

  • 95.8%
    Recommend Member

Percentage of people who answered "Satisfied" or "Extremely Satisfied"

  • 100%
    Employee Satisfaction
  • 87.5%
    Clean & Safe
  • 96.0%
    Construction Quality
  • 92.0%
    Professional & Organized
  • 91.7%
    Expertise
  • 100%
    Subcontractor Satisfaction
  • 91.3%
    Trust
  • 80.0%
    Budget
  • 83.3%
    Communication
  • 83.3%
    Employees & Subcontractors
  • 85.7%
    Innovation
  • 89.5%
    Punchlist
  • 80.0%
    Schedule
  • 88.0%
    Value

Customer comments selected by the member for inclusion in this report

  • Overall a very good experience for us.We are very pleased with our home - Feb 08, 2009 in Lora Bay, Thornbury, ON

    I just call Doug if I have any problems and he takes care of them. - Sep 29, 2008 in Clearview Twsp, ON

    It was a while ago and in fairness to them we dealt at a long distance. Overall I would recommend them to friends, I wouldn't hesitate to call them again. They are very friendly to work with. - Sep 25, 2008 in Collingwood, ON

    We trust Doug 100% and recommend Village Builders. They stayed within our budget. He's good, there wasn't a penny of overrun and the quality of the work was excellent. Overall, we are very pleased with the job they did. - Sep 25, 2008 in Clarksburg, ON

    I felt safe with them in my house, they did a good job. - Sep 24, 2008 in Meaford, ON

    We have a long-standing relationship with Village Builders for over twenty years. - Sep 24, 2008 in Thornbury, ON

    Our experience with Village Builders has been very positive.Village Builders provided excellent after-construction service, when problems developed with the roof shingles, leaking window and faulty boiler. - Sep 24, 2008 in Creemore, ON

    Additional Comment

  • no surprisescompleted on time and on budgetconcerns were responded to - Feb 08, 2009 in Lora Bay, Thornbury, ON

    Area Of Satisfaction