- Member Report:
- 34 Responses
- Response Rate:
- 91.9%
- Dates:
- 03/07/2007 - 12/11/2009
In this report, Villa Builders, Inc. has published all ratings for the following selected questions that were provided by customers surveyed since March 2007. Since then, 34 out of 37 customers responded to a GuildQuality satisfaction survey, with the most recent response in December 2009.
Percentage of people who answered "Yes" to "Yes or No" questions
Percentage of people who answered "Satisfied" or "Extremely Satisfied"
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Area Of Satisfaction
They kept the mess to almost nothing. I am most grateful. And the really cleaned up afterwards. - Nov 26, 2009 in Severna Park, MD
They satisfied my expectations in all regards. - Nov 23, 2009 in Severna Park, MD
On time with the project, on budget with the project, excellent craftmanship, courteous workers. - Nov 14, 2009 in Pasadena, MD
The original project had to be scaled down because of my budget. Jeff's willingness to help me sort out which was most important and which could be dropped was extremely helpful. He even suggested which part of the project could be delayed for a year without sacrificing the overall design and finished project. The patience and courtesy extended during this period of decision making was most appreciated. - Sep 15, 2009 in Severna Park, MD
Completion of project was timely and professional in all respects. Excellent communications was experienced with Villa Builders and Subcontractors at all times. - Dec 22, 2008 in Arnold, MD
The project was completed in a very timely fashion. - Dec 10, 2008 in Stevensville, MD
I was most thrilled with the communication that their lead foreman had with me. They were very accommodating to me without being at all patronizing or anything like that. - Nov 04, 2008 in Severna Park, MD
Timely communication. They called me as soon as a problem came up. - Jul 10, 2008 in Annapolis, MD
The finished product, the attention to detail and the timeliness of the project. - May 13, 2008 in Stevensville, MD
The high quality of construction. Joanne and Jeff were very friendly and easy to deal with. - Feb 10, 2008 in Annapolis, MD
They communicate very well and all the subcontractors were very very pleasant people. - Oct 15, 2007 in Severna Park, MD
communication and professionalism-attentiveness - Jul 06, 2007 in Arnold, MD
They made good suggestions, tried to save me money, and bought good materials and did a professional job putting it in. - May 23, 2007 in Severna Park, MD
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Schedule
Even with the addtion of the second portion of the basement added on, it changed the delivery time by only one day - Nov 14, 2009 in Pasadena, MD
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Communication
We loved the weekly status calls and the cork board for hand written notes. <nice touches> - Nov 14, 2009 in Pasadena, MD
4 plus! - Nov 04, 2008 in Severna Park, MD
Appreciated the assistance of Joanne with scheduling appointments and her flexibility when they had to be changed! - Mar 07, 2007 in Severna Park, MD
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Problem Resolution
Early on in the project, we received a letter from our Home Owners Association <they are quite ridgid on their by-laws> regarding the port-o-john that was on the construction site because there was no facility in the basement (area of our house that was being remodeled.) JoAnn wrote a letter to the HOA & Jeff had a courtsey partition built out of wood and painted the same color of the house. - Nov 14, 2009 in Pasadena, MD
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Overall Experience
Exceeded our expectations! Way to go, Jeff and JoAnn - Nov 14, 2009 in Pasadena, MD
Both Jeff and Joanne were very nice to deal with. They took on the challenge to work with us while we were still living in Wisconsin. It was a challenge for all of us but all worked out well. - Feb 10, 2008 in Annapolis, MD
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Customer Suggestion
Make the payment schedules easier to understand - Nov 14, 2009 in Pasadena, MD
Keep up the good work! - Sep 15, 2009 in Severna Park, MD
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Area For Improvement
Not a thing. We thought the experience working with Villa Builders was exceptional. - Nov 14, 2009 in Pasadena, MD
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Additional Comment
Our relationship with Villa Builders has been a very positive experience. Should we have additional projects in the future, Villa Builders will most certainly be at the top of the list. - Dec 22, 2008 in Arnold, MD
This was another great experience with Villa Builders! - Dec 10, 2008 in Stevensville, MD
They surpassed my expectations and I can't believe how wonderful my kitchen is. We are thrilled with the work, and we did interview other companies. Looking back, I know we would have not ended up with such a great kitchen had we gone with someone else. The guidance that Joanne gave us during the choice and selection process we would not have received elsewhere. - May 13, 2008 in Stevensville, MD
After making all of my comments in the little slots above I would have liked to have had a bigger spot like this but, "who looks to the end first?" I didn't put anything in "exceed our expectations" because as you know we had extremely high expectations. In most cases you met and frequently exceeded those very high standards we kept demanding. We would still like you to know that despite some of our comments you have done a great job on this house and we love it. Yes we would recommend you to others! - Feb 10, 2008 in Annapolis, MD
follow-up is important-and Villa does a great job of that. - Jul 06, 2007 in Arnold, MD
They let me do the things I could do myself, that was good, and I appreciate it. That was good and saved me some money. - May 23, 2007 in Severna Park, MD
Jeff was great to work with. On our first project we had just bought a 35 yr old home that need updating. By doing a walk through and giving Jeff a very rough scope of work he was able to put a quote together within a week. Our timeline was 90 days from the date of the walk through. The job came in on time and any changes to the scope and costs were agreed upon prior to execution. Subsequent to that Villa did two other jobs for us. One job consisted of reconfiguring our living room and dining room resulting in a full wall of glass; windows and doors. The other job consisted of adding a garage, mud room and bath and reconfiguring an existing office into a bedroom. We were very pleased with the quality of work that we received and Jeff is a delight to work with. He is responsive to your needs and questions and follows up on a timely basis, a real professional. When we worked with Jeff he had only 2-3 employees that performed most of the carpentry work. Therefore most other tasks were contracted out. This was not an issue with the renovation work, but can be an issue on smaller jobs in try to get subs in on a timely basis, especially if the task for the subs are small. - Mar 16, 2007 in Arnold, MD
I think the process has only been strengthened by the addition of Joanne who was not working with Villa Builders at the time. The project has worn very well. All our best Wishes for continued success. Sarah and Jim - Mar 13, 2007 in Arnold, MD
I would highly recommend them. - Mar 12, 2007 in Arnold, MD
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Current Referrals
I tell anyone I talk to about my kitchen project (the first project Villa completed for us) about Villa Builders and that I highly recommend them and tell them to check out Villa's website! - Dec 10, 2008 in Stevensville, MD
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Clean & Safe
4 plus! - Nov 04, 2008 in Severna Park, MD
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Easier Than Expected
It was just what I expected - Nov 03, 2008 in Severna Park, MD
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Future Needs
If I do, this company will be at the top of my list. - Nov 03, 2008 in Severna Park, MD
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Construction Quality
Villa Builders built us a very beautiful, high quality home. - Feb 10, 2008 in Annapolis, MD
their suggestions created a prettier end result. - Oct 22, 2007 in Hyattsville, MD
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Change Anything
I love it, I wouldn't change a thing. - Oct 15, 2007 in Severna Park, MD
I think everything turned out good, the way we liked it, better than I thought it would, they really did a professional job. - May 23, 2007 in Severna Park, MD
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Professional & Organized
I particularly appreciated that every day after work the space was cleaned and tidy - also that the daily work schedule was adhered to - always knew when to expect people/ - Mar 07, 2007 in Severna Park, MD
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Punchlist
Minor problem in the bathroom quickly corrected. - Mar 07, 2007 in Severna Park, MD
