Thompson Creek Windows
Thompson Creek Windows
www.thompsoncreek.com
5000 Philadelphia Rd
Lanham, MD 20706
(866) 572-7335
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Thompson Creek is exactly what you've been looking for! Read more

Buying replacement windows, doors, siding and gutter protection can be a difficult process at best. At Thompson Creek we make it easy to get the quality you want at the price you want to pay. We offer quality products manufactured at our own local Maryland factory direct to you at significant savings. Our products are backed by the best warranty, the best service and best reputation in the Washington DC area. We look forward to earning your business.

Guildmaster Award Winner 2010 Guildmaster With Distinction
2011 Guildmaster With Distinction

GuildQuality Partner Affiliations Remodeling's Big50

Affiliations GuildQuality
National Association of the Remodeling Industry
Home Builders Association of Maryland
ENERGY STAR
Better Business Bureau
Inc. 5000
2008 Qualified Remodeler Top 500
Building Performance Institute
Extreme Makeover Home Edition
National Fenestration Rating Council
Northeast Window and Door Association
2009 Qualified Remodeler Top 500
Remodeling Magazine - Remodeling 550
EPA Lead-Safe Certified Firm
2008 Torch Award Winner, Marketplace Excellence, BBB Greater MD
DiversityBusiness.com Top Business 2008
Angie's List - 2010 Super Service Award
2010 Qualified Remodeler Top 500

Likely to Recommend
91%
Construction Quality
93%
Schedule
96%
Ease of Appointment Scheduling
96%
Factory Rep Punctuality
98%
Initial Inquiry Response Time
98%
Installation Crew
93%
Installation Crew Cleaned Job Site
92%
Knowledge Of Staff Who Schedule Appts
96%
Salesperson Knowledge
96%
Average (661 reviews)
Rating Details
Comment Reason For Choice Dumfries, VA May 18, 2012

I chose them for their reputation. They advertise on WMAL. I did research on them, and was convinced.

Comment Area Of Satisfaction Dumfries, VA May 18, 2012

I was most satisfied with the product. It's an incredible value. The workmanship and materials are top notch. It's a solid product.

Comment Area Of Satisfaction Waldorf, MD May 18, 2012

When they came out, they had their laptop where they show you the products right then and there. I was satisfied with that.

Comment Reason For Choice Lothian, MD May 18, 2012

I chose Thompson Creek because I had heard a lot of their advertisements on the radio.

Comment Area Of Satisfaction Silver Spring, MD May 18, 2012

Your installation crew was very professional. They were on time and completed the work within two hours!The quality control manager stayed with the crew until the work was completed and the site was cleaned up.The material used was top notch. I would recommend Thompson Creek to anyone who is considering improvements on their home.

Comment Repeat Business Ellicott City, MD May 17, 2012

Windows maybe next year. After this experience, we are definitely going to obtain an estimate from and probably choose Thompson Creek.

Comment Area Of Satisfaction Bethesda, MD May 17, 2012

I was very satisfied with everything - it was all just really well done.

Comment Reason For Choice Reisterstown, MD May 17, 2012

I chose Thompson Creek because it was local along with the reputation, recommendation, price and product.

Comment Area Of Satisfaction Reisterstown, MD May 17, 2012

I was most satisfied with the people that I talked with and that came to my house, everyone was terrific.

Comment Area Of Satisfaction Abingdon, MD May 17, 2012

I was impressed by the professionalism of the installers. They worked hard all day and did a great job, including cleanup.

Comment Reason For Choice Frederick, MD May 17, 2012

Reputation, and the annual anniversary sale was the "straw that broke the camel's back".

Comment Area Of Satisfaction Frederick, MD May 17, 2012

quality, superb customer service and the fact that Thompson Creek is 110% American Made =)

Comment Reason For Choice Olney, MD May 16, 2012

We chose them after hearing advertisements from TV and radio. We also had previous work done and continued using them for following work projects.

Comment Area Of Satisfaction Olney, MD May 16, 2012

We had previous work done of siding which turned out great. The previous work done by them helped to influence our decision to use them again.

Comment First Impression Olney, MD May 16, 2012

Previous work done by them was helpful in making our decision to use them again.

Comment Area Of Satisfaction Abingdon, MD May 16, 2012

The salesperson's knowledge and the way he presented the products left us satisfied. We were planning on getting other estimates but after he demonstrated the quality of the windows, we decided not to.

Guildmember since 2009

As a GuildQuality Guildmember, Thompson Creek Windows relies on our customer surveying to help them deliver an exceptional customer experience.

We have surveyed customers on behalf of Thompson Creek Windows in Silver Spring, MD; Alexandria, VA; Bowie, MD; Washington, DC; Gaithersburg, MD; Springfield, VA; Rockville, MD; Columbia, MD; Fairfax, VA; Arlington, VA; and 304 other cities in Maryland, Virginia and District of Columbia.

In this report, Thompson Creek Windows has published a summary of the customer feedback they've received since they joined GuildQuality in July 2009. In that time, 8892 out of 11950 customers (74%) responded to a GuildQuality satisfaction survey, with the most recent response in May 2012.

Recent Activity

Thompson Creek Windows received feedback from a customer in Reston, VA.

05/23/12

Thompson Creek Windows received feedback from 2 customers.

05/23/12

Thompson Creek Windows received feedback from 2 customers.

05/23/12

Thompson Creek Windows received feedback from a customer in Annapolis, MD.

05/23/12

Thompson Creek Windows received feedback from 5 customers.

05/23/12

2012 Guildmaster Application

Thompson Creek Windows is a candidate for a 2012 Guildmaster Award. The Guildmaster Awards recognize exemplary service among home builders, remodelers, developers, and home services contractors. Click here to review this year's qualifications.

To be eligible for consideration, Thompson Creek Windows must survey all of their customers.

The review period for this member is closed.

About GuildQuality and our Guildmembers

Homebuilders, remodelers, real estate developers and home services companies pay GuildQuality for customer surveying and performance reporting. We refer to these companies as GuildQuality Members, Guildmembers, or members.

Our service helps Guildmembers monitor customer satisfaction and -- if they choose to publish survey feedback on our public website at guildquality.com -- articulate the quality of their service for prospective customers.

All of the Guildmember information we publish at guildquality.com has been provided to us either by the member (such as pictures of work and biographical information) or by their customers via one of our surveys (customer comments, performance summaries, and reviews).

Surveys, Comments and Reviews

All of the customer feedback that we publish is derived from the customers we survey. Our Guildmembers provide us with their customers' contact information, we conduct the surveys, they receive the feedback, and -- if they have chosen to make their feedback public -- the member's performance report is automatically updated to reflect the response. Members may choose to publish a summary of either all of their feedback or their most recent twelve months of feedback.

In addition to average performance ratings and survey statistics, GuildQuality also publishes two types of customer commentary: Comments and Reviews.

A comment has been provided by a survey respondent in response to any one of the survey questions we ask, and a member may or may not choose to publish it. Often customers provide unsolicited testimonials or compliments, and members can choose to share these comments in their published performance report.

Many Guildmembers choose to participate in our formal review process. These members have added an additional question on their survey: "If you'd like to provide a public review of your experience working with the Guildmember, please share it here." In contrast to comments, which a member selects to have published, we publish all reviews, provided they are at least 30 words long. With each review, we include a one to five star rating provided by the survey respondent.

Important Information about choosing a Builder, Remodeler, or Contractor

It is important to note that GuildQuality does not endorse the qualifications of any company. We make no predictions, warranties or guarantees, expressed or implied, about the quality of any work a company on this website may provide. GuildQuality does not accept any liability whatsoever for any harm that might result from any statements presented on this website.

Prospective customers should weigh a multitude of factors when choosing the right building company, and never depend on a single source when making their decision to purchase a home or hire a contractor.

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