Thomas Buckborough and Associates
358 Great Rd.Acton, MA 01720(978) 263-3850
 

Customer Feedback Summary

Of 62 customers surveyed, 48 responded (77%)
Clean & Safe
100%
Employees
100%
Professional & Organized
96%
Likely to Recommend
94%

Map of Recent Work

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Comments


  • comment
    Lead Source
    Wayland, MA
    Jul 27, 2012

    online

  • comment
    Problem Resolution
    Sherborn, MA
    Mar 09, 2012

    I haven't had any problems.

  • comment
    Area Of Satisfaction
    Sherborn, MA
    Mar 08, 2012

    Great company......most important they can think outside the box.

  • comment
    Area Of Satisfaction
    Sherborn, MA
    Nov 01, 2011

    Their people were very pleasant and professional and always wanted to make sure I was happy with their work.

  • comment
    Value
    Sharon, MA
    Oct 26, 2011

    For some of the work done, they were very competitive with other estimates. For some work, namely painting, the cost was above average. However, the service, care and attention to detail is above average as well.

  • comment
    Area For Improvement
    Sharon, MA
    Oct 26, 2011

    Mid-project we had some communication issues because there were too many people involved in project planning rather than one specific person in charge of our project. However, as soon as we voiced our concern, it was addressed and resolved to our satisfaction. The remainder of the job was well communicated and a true pleasure.

  • comment
    Area Of Satisfaction
    Sharon, MA
    Oct 26, 2011

    The personal client care they provide is unlike any construction/home service I have worked with. This is the main reason we hired them - they are reliable and willingly to work with you on any detail no matter how small.

  • comment
    Lead Source
    Sharon, MA
    Oct 26, 2011

    I found them on the internet when researching "green contractors"

  • comment
    Area For Improvement
    Jamaica Plains, MA
    Oct 22, 2011

    Occasional delays (they were pretty minor). Occasional miscommunciation about pricing (that was also pretty minor).

  • comment
    Area Of Satisfaction
    Jamaica Plains, MA
    Oct 22, 2011

    Excellent customer service, quality of work and responsiveness. Excellent communication.

  • comment
    Lead Source
    Jamaica Plains, MA
    Oct 22, 2011

    We've used them for a number of projects.

  • comment
    Additional Comment
    Dedham, MA
    Apr 28, 2011

    They had great communication.

  • comment
    Area Of Satisfaction
    Dedham, MA
    Apr 28, 2011

    They kept cost reasonable.

  • comment
    Lead Source
    Dedham, MA
    Apr 28, 2011

    I heard about them from friends.

  • comment
    Area Of Satisfaction
    Jamaica Plains, MA
    Feb 26, 2011

    The quality of workmanship is excellent.

  • comment
    Area Of Satisfaction
    Natick, MA
    Feb 03, 2011

    I was most satisfied with the professionalism of the workers.

  • comment
    Improvement Suggestion
    West Roxburry, MA
    Jan 26, 2011

    Nothing that I can think of, they were great.

  • comment
    Area Of Satisfaction
    West Roxburry, MA
    Jan 26, 2011

    Communication and the work completed by the installers.

  • comment
    Area Of Satisfaction
    Belmont, MA
    Dec 18, 2010

    Communication, general quality of the work, and timeliness.

  • comment
    Lead Source
    Belmont, MA
    Dec 18, 2010

    My daughter used them.

More Comments

Affiliations

  • GuildQuality
  • NARI Green Certified Professional (GCP)
  • National Association of the Remodeling Industry (NARI)
  • National Kitchen and Bath Association
  • U.S. Green Building Council
GuildQuality Member
Guildmember
Since 2006
GuildQuality Master Award Winner
Guildmaster Award Winner
2007

Types of Work

  • Design build remodel (57)
  • Kitchen remodel (14)
  • Bathroom remodel (9)
  • Addition (6)
  • Basement remodel (2)
  • +5 More

Recent Activity

  • 3/30/13 Thomas Buckborough and Associates received feedback from a customer in Carlisle, MA.
  • 12/17/12 Thomas Buckborough and Associates received feedback from a customer in Natick, MA.
  • 9/28/12 Thomas Buckborough and Associates received feedback from a customer in Concord, MA.

More about Thomas Buckborough and Associates

As a GuildQuality Guildmember, Thomas Buckborough and Associates relies on our customer surveying to help them deliver an exceptional customer experience.

We have surveyed customers on behalf of Thomas Buckborough and Associates in Natick, MA; Concord, MA; Sherborn, MA; Sudbury, MA; Acton, MA; Newton, MA; Lexington, MA; Belmont, MA; Needham, MA; Carlisle, MA; and 13 other cities in Massachusetts..

In this report, Thomas Buckborough and Associates has published a summary of the customer feedback they've received since they joined GuildQuality in February 2006. In that time, 48 out of 62 customers (77%) responded to a GuildQuality satisfaction survey, with the most recent response in March 2013.