The Kitchen Master
www.thekitchenmaster.com
600 Industrial Dr.
Naperville, IL 60563
(630) 369-0500
Google Local

Happiness has many faces—it’s a family enjoying dinner in a spacious, comfortable kitchen. It’s a homeowner whose project is remodeled in just two weeks, efficiently, on budget, and problem free. It’s the couple who transforms an outdated bathroom into a luxurious retreat. Read more

Since 1977, The Kitchen Master of Naperville has provided outstanding design and craftsmanship to DuPage County and Illinois homeowners. Our nationally published, award-winning design team includes designers who bring integrity and beauty to the design and remodeling process. Our professional employee installation team allows us to minimize our use of subcontractors, providing homeowners with a complete and efficient installation service. It’s our commitment to excellence that fashions exquisite rooms to fit your lifestyle, rooms that make you happy.

Guildmaster Award Winner 2010 Guildmaster With Distinction
2011 Guildmaster With Distinction

Affiliations GuildQuality
National Association of the Remodeling Industry
National Kitchen and Bath Association
Better Business Bureau
Bath & Kitchen Buying Group
EPA Lead-Safe Certified Firm

Likely to Recommend
100%
Clean & Safe
100%
Communication
100%
Construction Quality
98%
Employees & Subcontractors
100%
Expertise
100%
Problem Resolution
100%
Professional & Organized
100%
Schedule
98%
Punchlist
100%
Trust
100%
Comment Area Of Satisfaction Naperville, IL Nov 16, 2011

They listened to all of my worries and requests and handled the roadblocks in the most professional manner possible. There were no unanticipated problems during the work.

Comment Area Of Satisfaction Aurora, IL Oct 27, 2011

The quality of workmanship in ALL areas of this project is outstanding. Issues were addressed in a timely manner, and were corrected properly. Simply the best!

Comment Area Of Satisfaction Naperville, IL Nov 15, 2010

They were on schedule, very professional, and clean. All of the coordination's of efforts went well.

Comment Additional Comment Naperville, IL Jul 13, 2010

I thought they were great and If I decide to redo my bathroom I'll call them. They were superb.

Comment Area Of Satisfaction Naperville, IL Jul 13, 2010

The quality of their work was exceptional and they were trustworthy. I didn't worry about having them in my house. They came here when they said they would and left when they said they would. They paid attention to details.

Comment Area Of Satisfaction Naperville, IL Jul 02, 2010

The quality of the workmanship was outstanding and it was completed in a very timely manner.

Comment Area Of Satisfaction Naperville, IL Jan 25, 2010

Project was completed very close to the completion date. Staff answered all of our questions even if it meant they needed to do a little research. Very cooperative to get the job completed professionally.

Comment Additional Comment Lisle, IL Jan 21, 2010

We were very pleased with everything. There was not one glitch or one thing that we were displeased with. We would definitely recommend them to anybody.

Comment Area For Improvement Lisle, IL Jan 21, 2010

They didn't fall short of my expectations. They actually exceeded my expectations.

Comment Area Of Satisfaction Warrenville, IL Oct 07, 2009

There were a few things they had to do that were outside of a normal job and they were able to perform without any trouble at all.

Comment Additional Comment Naperville, IL Sep 26, 2009

I would highly recommend them. They are a little on the expensive side, but it's worth the investment. They are very coordinated and well thought through. They also communicated very well with us and corrected any issues in a timely manner.

Comment Area Of Satisfaction Naperville, IL Sep 26, 2009

They knew what the end result needed to be and how to achieve it. They were able to foresee problems that we didn't when undertaking the project.

Comment Area Of Satisfaction Naperville, IL Sep 19, 2009

I was very pleased with how accommodating they were, they always kept me informed. They've also been terrific about resolving any issues since the job.

Comment Additional Comment Darien, IL Sep 16, 2009

This is the second time I've used the Kitchen Master. I have always been satisfied.

Comment Area Of Satisfaction Darien, IL Sep 16, 2009

They worked on my kitchen thirteen years ago and I still get compliments on it today. The job that they did on my bathroom is equally excellent.

Comment Area Of Satisfaction Naperville, IL Sep 03, 2009

Perfectionists in workmanship, work area was kept completely clean with no interference in our lifestyle during the project. We especially appreciate working with Joe K. because he comes up with amazing ideas when we draw a blank, and goes above and beyond searching for tiles, designs and colors that are perfect. We were very pleased with Mike, and all of the specialists that worked in our bathroom and kitchen, they were very professional and knew what they were doing. The finished product was perfect. Ted and all of the professionals at Kitchen Master have earned our trust in their integrity as well, as we felt quite comfortable leaving our home while they worked.

Comment Area For Improvement Naperville, IL Sep 03, 2009

We have worked with Kitchen Master twice and they consistently exceed our expectations. The prices are a bit high, but we would use Kitchen Master again. We would love to see painting included in the services provided

Comment Area Of Satisfaction Naperville, IL Sep 01, 2009

The professionalism was great, and all the contractors were all incredible to work with. We had no trouble functioning in the home while construction was going on.

Comment Area Of Satisfaction Naperville, IL Aug 29, 2009

They put the plan together that had our input and followed through with it immaculately.

Comment Area Of Satisfaction Downers Grove, IL Aug 27, 2009

They stayed on schedule and did excellent work. They had everything planned out to the last detail.

Comment Additional Comment Naperville, IL Aug 27, 2009

I hope they are doing very well, because they did very well by me. People are always admiring my kitchen, and so I give them the Kitchen Master's card.

Comment Area Of Satisfaction Naperville, IL Aug 27, 2009

The personnel. Brian was very knowledgeable. All the employees there communicated expertly with us. It was done very quickly, and it was done very well. I get compliments on my kitchen all the time.

Guildmember since 2009

As a GuildQuality Guildmember, The Kitchen Master relies on our customer surveying to help them deliver an exceptional customer experience.

We have surveyed customers on behalf of The Kitchen Master in Naperville, IL; Aurora, IL; Carol Stream, IL; Lisle, IL; Wheaton, IL; Downers Grove, IL; Glen Ellyn, IL; North Aurora, IL; Winfield, IL; Hillside, IL; and 7 other cities in Illinois.

In this report, The Kitchen Master has published a summary of the customer feedback they've received since they joined GuildQuality in September 2009. In that time, 52 out of 61 customers (85%) responded to a GuildQuality satisfaction survey, with the most recent response in February 2012.

Recent Activity

The Kitchen Master received feedback from a customer in Aurora, IL.

02/21/12

The Kitchen Master received feedback from a customer in Naperville, IL.

02/14/12

The Kitchen Master received feedback from a customer in Naperville, IL.

11/16/11

The Kitchen Master received feedback from a customer in Carol Stream, IL.

11/05/11

The Kitchen Master received feedback from a customer in Naperville, IL.

11/01/11

2012 Guildmaster Application

The Kitchen Master is a candidate for a 2012 Guildmaster Award. The Guildmaster Awards recognize exemplary service among home builders, remodelers, developers, and home services contractors. Click here to review this year's qualifications.

To be eligible for consideration, The Kitchen Master must survey all of their customers.

If you are a recent customer of The Kitchen Master and have not yet received a customer satisfaction survey, please let us know. We need your feedback in order to conduct a thorough review of The Kitchen Master's application.

About GuildQuality and our Guildmembers

Homebuilders, remodelers, real estate developers and home services companies pay GuildQuality for customer surveying and performance reporting. We refer to these companies as GuildQuality Members, Guildmembers, or members.

Our service helps Guildmembers monitor customer satisfaction and -- if they choose to publish survey feedback on our public website at guildquality.com -- articulate the quality of their service for prospective customers.

All of the Guildmember information we publish at guildquality.com has been provided to us either by the member (such as pictures of work and biographical information) or by their customers via one of our surveys (customer comments, performance summaries, and reviews).

Surveys, Comments and Reviews

All of the customer feedback that we publish is derived from the customers we survey. Our Guildmembers provide us with their customers' contact information, we conduct the surveys, they receive the feedback, and -- if they have chosen to make their feedback public -- the member's performance report is automatically updated to reflect the response. Members may choose to publish a summary of either all of their feedback or their most recent twelve months of feedback.

In addition to average performance ratings and survey statistics, GuildQuality also publishes two types of customer commentary: Comments and Reviews.

A comment has been provided by a survey respondent in response to any one of the survey questions we ask, and a member may or may not choose to publish it. Often customers provide unsolicited testimonials or compliments, and members can choose to share these comments in their published performance report.

Many Guildmembers choose to participate in our formal review process. These members have added an additional question on their survey: "If you'd like to provide a public review of your experience working with the Guildmember, please share it here." In contrast to comments, which a member selects to have published, we publish all reviews, provided they are at least 30 words long. With each review, we include a one to five star rating provided by the survey respondent.

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