Showing feedback for Branch Name: Sacramento

Member Report:
61 Responses
Response Rate:
77.2%
Dates:
12/18/2009 - 07/20/2010

In this report, System Pavers has published all ratings for the following selected questions that were provided by customers surveyed since December 2009. Since then, 61 out of 79 customers responded to a GuildQuality satisfaction survey, with the most recent response in July 2010.

Percentage of people who answered "Yes" to "Yes or No" questions

  • 96.5%
    Recommend Member
  • 86.9%
    Meet Expectations?

Percentage of people who answered "Satisfied" or "Extremely Satisfied"

  • 91.7%
    Construction Quality
  • 91.7%
    Schedule
  • 96.6%
    Installation Crew
  • 90.0%
    Problem Resolution

Customer comments selected by the member for inclusion in this report

  • I would gladly recommend System Pavers to anyone thinking of a new lawn or pavers and have every confidence they will stand behind their warranty. Thanks for everything, Larry and Jeri Hartman - Mar 11, 2010 in Pollock Pines, CA

    System Pavers is a great company. I have no complaints about them. - Jan 15, 2010 in Sacramento, CA

    Additional Comment

  • The follow up and satisfaction guarantee was incredible! - Mar 11, 2010 in Pollock Pines, CA

    They did a terrific job on a difficult area in the courtyard, it looks very nice. - Mar 04, 2010 in Roseville, CA

    The total package. Everything was great and I was very satisfied. - Feb 05, 2010 in Elk Grove, CA

    The final outcome was great. We are very happy with the product. - Jan 22, 2010 in Fairfield, CA

    They were quick, efficient, they answered all of our questions, they were always available, and they would called us back in a timely manner. - Jan 15, 2010 in Sacramento, CA

    Since my wife and I were away during the installation I was very impressed with the decisions made by Brent Harling and his crew to address issues encountered. All decisions made on our behalf seemed to be based on providing a high quality professional installation, with a beauty that complemented our existing structure and amenities. He obviously listened very carefully during the pre-install meeting to what my wife and I were expecting to achieve. - Jan 15, 2010 in Carmichael, CA

    I was most satisfied with the guy that did the actual work. He worked every minute he was here. - Jan 12, 2010 in Sonora, CA

    Area Of Satisfaction

  • The head installer really went above and beyond. It was raining during part of the installation and it got muddy so he put something down over the area so that we wouldn't get our feet dirty. - Mar 04, 2010 in Roseville, CA

    Everyone was polite, even when (probably) wishing this fussy lady would just go away. I think of them all, Roberto Lara would be my choice. - Jan 08, 2010 in Davis, CA

    Recognize Excellence

  • The system was even better than I expected. - Jan 15, 2010 in Sacramento, CA

    Meet Expectations?