Showing feedback for Branch Name: Newport Beach

Member Report:
246 Responses
Response Rate:
78.3%
Dates:
11/11/2009 - 07/27/2010

In this report, System Pavers has published all ratings for the following selected questions that were provided by customers surveyed since November 2009. Since then, 246 out of 314 customers responded to a GuildQuality satisfaction survey, with the most recent response in July 2010.

Percentage of people who answered "Yes" to "Yes or No" questions

  • 94.8%
    Recommend Member
  • 94.8%
    Meet Expectations?

Percentage of people who answered "Satisfied" or "Extremely Satisfied"

  • 95.7%
    Construction Quality
  • 94.8%
    Schedule
  • 95.2%
    Installation Crew
  • 90.6%
    Problem Resolution

Customer comments selected by the member for inclusion in this report

  • There were one or two things I wanted to change and the workers just did it and didn't act like it was inconvenience and it was awesome to feel that way. Also, they accommodated my schedule on everything from sales to the very end, just great! - Jun 01, 2010 in Yorba Linda, CA

    We are very happy and it looks absolutely great! We get compliments all the time. - May 21, 2010 in Fullerton, CA

    We're very pleased. We're glad we went through with the job with System Pavers. - Feb 26, 2010 in Villa Park, CA

    We are quite pleased with our lawn. We have accrued numerous compliments from various people. - Nov 13, 2009 in Los Angeles, CA

    Very glad I went ahead with SP on this project. - Nov 11, 2009 in Huntington Beach, CA

    I think its a great product; it will help the environment and save a lot of water. That's important here in California. I think everyone should do their part. - Nov 11, 2009 in La Habra Heights, CA

    Additional Comment
  • We are exceptionally pleased with the professional way John, Ryan, and Theodore took care of our entire project!!! The workmanship & skill of the installers was superb. They did an outstanding job. Thank you for increasing the value & appearance of our home. A great TEAM effort went into our project and it shows. - May 21, 2010 in Placentia, CA

    The guys who cut and laid all the stone and brick, they did a great job. They did a phenomenal job and I was real pleased. - Mar 10, 2010 in Irvine, CA

    The entire installation crew - the guys did a great job and were very respectful and clean while on the job site - it was impressive. Also the job was done on time (even when they had to wait for the pavers to be delivered) and everything went very smoothly. - Feb 19, 2010 in Lake Forest, CA

    The crew was very accommodating of some of the small issues like the shed which needed to be raised a bit to the height of the new turf. - Jan 29, 2010 in Redondo Beach, CA

    The crew that was here was exceptional, just great! - Jan 20, 2010 in Mission Viejo, CA

    I would like to recognize Jim, our sales person and Josue, the crew supervisor. They were OUTSTANDING! The entire crew was great! - Nov 14, 2009 in Long Beach, CA

    Dave pratt was very knowledgable about the products which I expected but was also excellent at suggesting design ideas to fit my application and helping me "see" what the finished design would be. - Nov 11, 2009 in Rancho Palos Verdes, CA

    Recognize Excellence
  • They were highly efficient. They did precisely what they said they would do. They did a beautiful job and all of the people were great. They were really on the ball. They always answered any questions we brought up to them. - Mar 31, 2010 in Santa Ana, CA

    It looks really nice, and the grass/artificial turf we received is really very nice. The pavers are beautiful. We are very satisfied. - Mar 06, 2010 in Huntington Beach, CA

    I was most satisfied with the salesmanship, the workmanship, and the finished product. - Feb 24, 2010 in Whittier, CA

    It was the overall experience. From the sales to the contract to the installation to the followup, it was a professional and seamless job. - Jan 29, 2010 in Redondo Beach, CA

    The timing was great. Victor was very responsive prior to the crew starting the job. The quality is very good. - Dec 30, 2009 in Harbor City, CA

    They exceeded my expectations in all areas. - Dec 19, 2009 in Whittier, CA

    Good workmanship and quality - Nov 28, 2009 in Westminster, CA

    The workmanship was exceptional. - Nov 18, 2009 in Temecula, CA

    The were very professional throughout the entire experience, they were accommodating to our schedule and they got the job done in a timely manner. - Nov 17, 2009 in Rancho Palos Verdes, CA

    They did a beautiful job and did it quickly. - Nov 16, 2009 in Mission Viejo, CA

    The quality of the work is phenomenal. - Nov 16, 2009 in Santa Ana, CA

    THe crew was very professional. Jim spent a lot of time with us in the beginning helping us decide what we wanted. I was very impressed with how hard the crew worked everyday. They were always here bright & early & worked hard all day long, just a break for lunch. - Nov 14, 2009 in Long Beach, CA

    I was exceedingly happy with the overall process. From beginning to end, everything went great. - Nov 13, 2009 in Costa Mesa, CA

    Quality job and attention to details. - Nov 11, 2009 in Huntington Beach, CA

    The installation crew. They were very professional. They're one of the most senior crews with System Pavers, and every joint was perfectly cut. It's the best looking driveway on the block. - Nov 11, 2009 in Huntington Beach, CA

    Area Of Satisfaction
  • They were ahead of schedule actually. - Nov 13, 2009 in San Dimas, CA

    Schedule
  • We've already given our neighbors your phone number. - Nov 11, 2009 in La Habra Heights, CA

    Current Referrals
  • They were very professional. - Nov 11, 2009 in La Habra Heights, CA

    Installation Crew