About this companyView all
We're here to serve you, whatever your needs may be. Our office is located in Urbandale, a suburb of Des Moines, Iowa, but our team serves the entire state of Iowa. Our services range from a complete exterior remodel of your home, including new windows, siding, roofing, stone and gutters, to residing just the one side of your house that needs it. When we say we're here to serve you, we mean it.
FeedbackWhat is this?
What is this?
GuildQuality customer satisfaction surveys enable homeowners to rate their contractor on a scale of zero to four (with zero being the worst and four being the best) in all sorts of categories. Our members can publish a summary of those answers here on their profile page, displaying a bar for as many or as few questions as they like. The score for each category indicates the percentage of survey respondents who answered a three or four to that particular question.
Of 166 customers surveyed, 91 responded (55%)
Types of workView all
Gutter protection (135)
Reviews & CommentsWhat is this?
What is this?
We display two types of written homeowner feedback on GuildQuality member profile pages: Comments and Reviews.
In response to our customer satisfaction surveys, homeowners share lots of comments about construction quality, communication, or any other question asked in the survey. Guildmembers can selectively publish these comments here on their profile page.
Reviews are different than comments. These are star ratings that homeowners ask us to publish, and they come with a written description of the type of experience they had working with their contractor. We publish all of the reviews we receive: positive and negative alike.
Review by Greg L. of Des Moines, IA
Review by John R. of Des Moines, IA
Review by David K. of Johnston, IA
I've been involved in many commercial and residential construction projects and this was the best experience with contractor and subs. They performed exactly as described during sales. Subs were informed of job requirements and followed through. Project managed well and I believe sales/project manager was more concerned with getting project done correctly and to my satisfaction than just "getting the job done".
"Recognize Excellence" comment from Newton, IA
They all did a great job.
"Area Of Satisfaction" comment from Newton, IA
I was most satisfied with the time in which it was completed, they were in and out.
"Area Of Satisfaction" comment from Windsor Heights, IA
Comment from Yale, IA
They cleaned up very good after they were finished with my project.
"Recognize Excellence" comment from Altoona, IA
They all did a great job, and the follow up was really good.
"Area Of Satisfaction" comment from Altoona, IA
I was most satisfied with the looks and quality.
"Recognize Excellence" comment from Johnston, IA
We were in a unique and frustrating situation. We had originally planned to go with someone else for siding and windows. I had already gotten measurements and researched the windows I wanted for my home. We ended up switching to Superior Exteriors - who willingly took on the job despite not being a window brand that usually worked on nor had they completed their own measurements. I am beyond pleased with their workmanship. With the number of windows we had, we were told it would be a 1.5 day project. They ended up getting it done in one day.Furthermore, they were unaware of a door installation but, since the door was ready to be installed at our house and we were awaiting the window delivery, they got right to work. I am so very pleased with them and would immediately recommend them to anyone in need of this service.Nathan was not always the easiest to get ahold of via email, but made it very clear from the beginning that he will always return calls and get back to me in a timely manner. I found this to be the case and was very satisfied with our communication and also his patience with my multiple questions.The siding crew was very professional and we enjoyed having them at our house. Overall, we are beyond pleased with our experience.
GuildQuality Partner Affiliations
- James Hardie Elite Preferred Remodeler
More about Superior Exteriors
As a GuildQuality Guildmember, Superior Exteriors relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of Superior Exteriors in West Des Moines, IA; Urbandale, IA; Des Moines, IA; Clive, IA; Ankeny, IA; Altoona, IA; Johnston, IA; Adel, IA; Waukee, IA; Grimes, IA; and 31 other cities in Iowa and Oregon.
In this report, Superior Exteriors has published a summary of the customer feedback they've received since they joined GuildQuality in March 2013. In that time, 91 out of 166 customers (55%) responded to a GuildQuality satisfaction survey, with the most recent response in February 2016.
If you are a Superior Exteriors customer, and if Superior Exteriors completed work for you after March of 2013 but you haven't yet received a survey, please let us know.