http://www.guildquality.com/profile/SummerHill-Homes/rss Overall Experience: This rating is very specifically directed to Jenny Qian, an exceptional individual and a rare find realtor
Professional & Organized: We have been provided with very timely information and updates which have helped us immensely to close the mortgage
Communication: As mentioned earlier we extremely felt happy with the timely communication
Sales Knowledge: Again this rating is due to awesome help and support from Jenny Qian, we just can’t express our appreciation in words for her dedication.
Employees & Subcontractors: As again stated earlier Jenny Qian stands first in the list of very professional and highly respected SH Homes employees
Design Center & Selections: Awesome support from Jessica who is immensely knowledgeable & more importantly very patient ..
Homeowner's Orientation: Kudos to Rick..
Mortgage Company: Yes we agree from loan starting process through the end
Title Company: Excellent
Easier Than Expected: This is due to awesome help and support from Jenny Qian
]]> https://www.guildquality.com/profile/SummerHill-Homes?review=3113376 Fri, 15 May 2026 13:55:45 -0400 Recognized Excellence: Excellent customer service from Richard Harmann and Johnny Oliveria.
]]> https://www.guildquality.com/profile/SummerHill-Homes?review=3065825 Thu, 23 Apr 2026 11:53:07 -0400 Recognized Excellence: Roberto provided exceptional service. He was very responsive.
Additional Comments: The buying process was easy. Diana made it an easy process.
]]> https://www.guildquality.com/profile/SummerHill-Homes?review=3026531 Mon, 23 Mar 2026 20:35:22 -0400 Recognized Excellence: Every body is excellent at sell office + Ricky Mittman at warranty services
]]> https://www.guildquality.com/profile/SummerHill-Homes?review=3026089 Sun, 22 Mar 2026 14:14:39 -0400 Areas Of Satisfaction: Theyy exceeded with the entire process and getting on top of the lender. The warrany guys are amazing. I can't say enough about them.They are the best.
]]> https://www.guildquality.com/profile/SummerHill-Homes?review=2989604 Tue, 17 Feb 2026 23:12:17 -0500 Areas Of Satisfaction: Custer service and responsiveness were very good. Communication from the team during the process was also smooth and professional. The overall build quality and home design met my expectations.
]]> https://www.guildquality.com/profile/SummerHill-Homes?review=2979604 Fri, 06 Feb 2026 22:44:24 -0500 Warranty: They are doing a great job with warranty issues.
Recognized Excellence: Shane Beard for his exceptional service. He is super responsive and very nice to work with. Everyone had sone a great job.
]]> https://www.guildquality.com/profile/SummerHill-Homes?review=2972991 Mon, 02 Feb 2026 22:18:30 -0500 Recognized Excellence: I would like to recognize the representative Johnny Oliveria and salesperson Jenny Qian.
]]> https://www.guildquality.com/profile/SummerHill-Homes?review=2951330 Tue, 13 Jan 2026 02:49:31 -0500 Recognized Excellence: Shane Beard and his team are fantastic! He’s caring, proactive, thorough, and takes his time to make sure i am okay whenever making a request or when in the middle of a maintenance or repair. Shane will take care of multiple requests, keeps his cool, and sees things through from beginning to end. His team members also are the same when it comes to care and service. Many thanks to Shane!
]]> https://www.guildquality.com/profile/SummerHill-Homes?review=2872078 Wed, 12 Nov 2025 03:36:36 -0500 Warranty: Ricky is doing an excellent job. This guy is simply amazing. His response to message and emails are super fast, and his actions are effective.
Recognized Excellence: Ricky! His fast and effective responses are amazing!
]]> https://www.guildquality.com/profile/SummerHill-Homes?review=2864084 Tue, 04 Nov 2025 15:51:07 -0500 Areas Of Satisfaction: I think the building quality was really nice. I enjoyed all the features, appliances, and I thought they were all top-notch. Furthermore, I also liked the incentives they provided, such as money for closing costs and down payment, which was a nice opportunity. The opportunity with the mortgage lenders was pretty decent, but it just didn't work out for us. Overall, the sales rep and warranty contractors are very responsive not difficult to get a hold of.
]]> https://www.guildquality.com/profile/SummerHill-Homes?review=2754842 Wed, 15 Oct 2025 01:24:45 -0400 Professional & Organized: The communication and negotiation was spot on.
Communication: I enjoyed Diana’s presentation at the Danville Realtor’s Marketing Association meeting this spring. She presented CV thoroughly and professionally and her presentation eventually led directly to my purchase
Sales Knowledge: The sales staff were coordinated and courteous without fail. Diana Cabanova in particular was thorough, creative, and engaged at every meeting.
Construction Quality: The quality of our home absolutely exceeded my expectations. We have built many homes over the years and never before have I seen a builder so thoughtfully build in convenience, style and soundproofing as Summerhill has done. The smallest details have been looked after. We only needed to move in and enjoy.
Homeowner's Orientation: Excellent job Ricky and RJ
Condition of Home: Surpassed all expectations. I am still discovering unexpected touches as we unpack such as counters that have already been sealed, insulation in the secondary (interior) walls, mitered opening in the cabinetry for the recycle bins, extra outlets, lighting, rubber sound bumpers in the electric garage door opener mounts (where it connects to the ceiling) in the finished garage, even a carefully painted parking pole (matte black) by the garage heat pump.
Schedule: We closed very quickly.
Mortgage Company: Specifically Rene Holmes of Wells Fargo earned our trust with her no nonsense style and creative solutions.
Areas Of Satisfaction: This home was designed by a competent architect and executed by a thoughtful and wise construction and design team. The subs we encountered were neat and courteous and the warranty and orientation team made us feel secure.
]]> https://www.guildquality.com/profile/SummerHill-Homes?review=2626689 Sun, 12 Oct 2025 15:43:33 -0400 Areas Of Satisfaction: The SummerHill Homes sales team and warranty representative are friendly, professional, and supportive. They are a great team, and I appreciate all of their help.
]]> https://www.guildquality.com/profile/SummerHill-Homes?review=2623942 Thu, 09 Oct 2025 07:07:08 -0400 Recognized Excellence: I would like to recognize Johnny Oliveria for his exceptional service.
]]> https://www.guildquality.com/profile/SummerHill-Homes?review=2398556 Wed, 01 Oct 2025 01:30:52 -0400 Areas Of Satisfaction: The ease of the process and the quality exceeded my expectations.
]]> https://www.guildquality.com/profile/SummerHill-Homes?review=2299903 Tue, 29 Jul 2025 18:03:31 -0400 Recognized Excellence: RJ. Thanks RJ for being responsive and thoughtful for our home issues
]]> https://www.guildquality.com/profile/SummerHill-Homes?review=2296601 Thu, 24 Jul 2025 07:05:54 -0400 Recognized Excellence: Shane, Karen and Nikki have all been outstanding! And the whole Summerhill Homes staff onsite are friendly and professional.
]]> https://www.guildquality.com/profile/SummerHill-Homes?review=2248735 Fri, 11 Jul 2025 13:22:41 -0400 Areas Of Satisfaction: They met or exceeded our expectations because the process was rapid and everything was done according to the timeline. The person who came to do the walkthrough especially stood out. He described everything in great detail and provided the phone number for how to access the warranties, as well as how everything, including the solar, worked. He was in charge of that part of the process, and he really did a good job.
]]> https://www.guildquality.com/profile/SummerHill-Homes?review=2245829 Mon, 07 Jul 2025 18:34:04 -0400 Recognized Excellence: Roberto and Ricky have been great to work with on the warranty side. The entire sales team made the purchase process easy for us. They were very gracious in granting us timing to buy contingent in a softening market. Jaime was very accommodating working with us through a paint issue.
Areas Of Satisfaction: Great customer service all around - - from the sales team, the warranty team and all the individual contractors (trades) we have met.
]]> https://www.guildquality.com/profile/SummerHill-Homes?review=2233827 Tue, 01 Jul 2025 23:35:06 -0400 Overall Experience: Diana, Roberto, Jen the entire staffs were phenomenal. They made the process simply and easy. They accommodated our needs with her their availability. Our questions were answered and asking were delivered.
Professional & Organized: Diana, Roberto, Jen the entire staffs were phenomenal. They made the process simply and easy. They accommodated our needs with her their availability. Our questions were answered and asking were delivered.
Communication: Diana, Roberto, Jen and Shawn were always responsive to our calls.
Trust: So far no complaints, Roberto always come through when we need him, from minor issues with our new home to major ones.
Areas Of Satisfaction: Experience with the sale teams.
]]> https://www.guildquality.com/profile/SummerHill-Homes?review=2233235 Tue, 01 Jul 2025 14:44:31 -0400 Areas Of Satisfaction: wonderful sales representatives, very helpful and responsive warranty staff, enjoy clear virtual pre closing walkthrough, great location and community
Additional Comments: Sales representative Shawn Vassell is most customer service oriented, thanks.
]]> https://www.guildquality.com/profile/SummerHill-Homes?review=2233237 Tue, 01 Jul 2025 14:01:57 -0400 Recognized Excellence: I would like to recognize Roberto. He has been very good and responsive.
]]> https://www.guildquality.com/profile/SummerHill-Homes?review=2204123 Wed, 21 May 2025 02:10:56 -0400 Sales Knowledge: Karen Wormuth consistently delivers exceptional customer service, conducts herself with professionalism, and goes above and beyond to advocate for her clients. I highly recommend her
Warranty Explanation: Shane Beard clearly explained the warranty process and was prompt and attentive in addressing customer needs! Everything went great- I’m really happy with the service.
]]> https://www.guildquality.com/profile/SummerHill-Homes?review=2182686 Fri, 18 Apr 2025 18:29:18 -0400 Areas Of Satisfaction: SummerHill Homes met/exceeded my expectations with the quality of the workmanship. It was excellent, and we really loved it especially with the exterior of the home. The customer service/warranty service was also excellent. The sales team and office were very responsive, and they provided an excellent service. The design team were very courteous and patient when it came to selecting the options. Overall, the entire process of buying the home was exellent. In a sense, we had worked with the builders previously, and we got an excellent service compared to our past experience.
Additional Comments: We have been pretty happy so far with having worked and chosen SummerHill Homes for our new home. We look forward to having any future opportunities with working with them.
]]> https://www.guildquality.com/profile/SummerHill-Homes?review=2180983 Wed, 16 Apr 2025 02:58:22 -0400 Areas Of Satisfaction: They exceeded with the availability from Shane, Nikki and Karen.
Additional Comments: Karen, Nikki and Shane have all done a great job.
]]> https://www.guildquality.com/profile/SummerHill-Homes?review=2180981 Wed, 16 Apr 2025 02:46:15 -0400 Areas Of Satisfaction: SummerHill Homes met/exceeded my expectations with the salespeople. They were great, and I'd like to give them a shout out! They were really amazing, and they surpassed my expectations with what they were communicating during the process, they were accommodating to my schedule, they let me understand the process, and they walked me through all of the contracts and everything. Karen and Nikki were amazing!
]]> https://www.guildquality.com/profile/SummerHill-Homes?review=2174216 Fri, 04 Apr 2025 22:38:50 -0400 Additional Comments: The SummerHill Homes team has very good communication. They respond to all of my questions and concerns. They were friendly.
]]> https://www.guildquality.com/profile/SummerHill-Homes?review=2163855 Fri, 04 Apr 2025 01:33:39 -0400 Homeowner's Orientation: Good. The warranty dept--Richard Hartmann in Los Gatos community is super nice and professional. He did a great job to help customers an educate customers. He is very patient and thoughtful.
]]> https://www.guildquality.com/profile/SummerHill-Homes?review=2157977 Wed, 02 Apr 2025 15:51:19 -0400 Sales Knowledge: The salesperson was extremely knowledgeable.
Warranty Explanation: They were extremely helpful in my understanding of how warranty issues are handled.
Recommend Builder: I definitely would recommend them.
Areas Of Satisfaction: They exceeded my expectations.
]]> https://www.guildquality.com/profile/SummerHill-Homes?review=2078887 Thu, 27 Mar 2025 18:29:01 -0400 Warranty: Ricky Mittman has promptly responded to every one of my concerns. His commitment to upholding the home warranty has given me great confidence in my Summerhill Home. I greatly appreciate all of his assistance. He's been a pleasure to work with!
Recognized Excellence: Roger Pine, Ricky Mittman, Diana Cabanova, Shawn Vassell, Jena Jiang
]]> https://www.guildquality.com/profile/SummerHill-Homes?review=2041778 Sat, 22 Mar 2025 22:38:20 -0400 Recognized Excellence: I would like to recognize a sales associate, Carson, for his exceptional service. He was really great and easy to work with when we were making our initial purchase and going through the process a 1 year ago. I would also like to recognize the gentleman from warranty that we were dealing with, Richard, for his exceptional service. He has been fantastic!
]]> https://www.guildquality.com/profile/SummerHill-Homes?review=1939097 Fri, 07 Mar 2025 03:09:39 -0500 Recognized Excellence: Richard and Johnny have been fabulous. Outstanding employees you should be proud of.
]]> https://www.guildquality.com/profile/SummerHill-Homes?review=1937292 Mon, 03 Mar 2025 17:55:11 -0500 Recognized Excellence: I would like to recognize Jenny & Anna who were my sales representatives for their exceptional service. I would also like to recognize Martin for his exceptional service.
Additional Comments: Everything has been so far, so good.
]]> https://www.guildquality.com/profile/SummerHill-Homes?review=1860676 Wed, 19 Feb 2025 03:14:54 -0500 Recognized Excellence: I would like to recognize Martin Ghardi, the warranty representative, for his exceptional service. He is very responsive.
]]> https://www.guildquality.com/profile/SummerHill-Homes?review=1835392 Sat, 28 Dec 2024 03:12:18 -0500 Recognized Excellence: From move in, to the one year check in, Martin G. has been really responsive and knowledgeable when it came to my house and addressing warranty needs and concerns. If I send him a message, within the same day I'll get a response either walking me through how to resolve the issue or scheduling some time to come over and address it. Thanks again Martin!
]]> https://www.guildquality.com/profile/SummerHill-Homes?review=1809757 Sun, 17 Nov 2024 16:42:37 -0500 Areas Of Satisfaction: SummerHill Homes exceeded my expectations in the sales department. Diana the sales executive was very informative and able to effectively communicate the intricate details.
]]> https://www.guildquality.com/profile/SummerHill-Homes?review=1772525 Thu, 19 Sep 2024 16:36:21 -0400 Change Anything: There is nothing I would change at the moment. I'm really happy with it.
Areas Of Satisfaction: I really enjoyed the designs they had for me to choose, the options to choose and others as well. I was really happy with what I was able to choose and how it turned out.
]]> https://www.guildquality.com/profile/SummerHill-Homes?review=1772523 Thu, 19 Sep 2024 16:34:23 -0400 Change Anything: I would not change anything about my home.
]]> https://www.guildquality.com/profile/SummerHill-Homes?review=1772529 Thu, 19 Sep 2024 16:30:07 -0400 Recognized Excellence: Without a doubt, I would like to recognize Richard Hartmann in warranty.
Additional Comments: It has been about a year, and it has been a really good experience overall. I understand with a new build, and they have to maintain this type of warranty procedure for at least a year for certain items. Everything seems to work in the beginning, but naturally things may show up later. I feel like that 1-year time period was great.
]]> https://www.guildquality.com/profile/SummerHill-Homes?review=1771060 Tue, 17 Sep 2024 18:09:53 -0400 Areas Of Satisfaction: In terms of sales, Shawn Vassell is collaborative and caring as a salesperson while representing SummerHill very professionally. I think we bought this home because of him and he made the experience very easy. Ricky Mittman is always reachable; he is very open and straight whenever there is an issue, is always responsive, and handles them professionally.
]]> https://www.guildquality.com/profile/SummerHill-Homes?review=1766892 Tue, 10 Sep 2024 02:58:32 -0400 Areas Of Satisfaction: SummerHill Homes met my expectations with the communication. They are very quick to answer any questions or issues we had.
]]> https://www.guildquality.com/profile/SummerHill-Homes?review=1766888 Tue, 10 Sep 2024 02:34:03 -0400 Overall Experience: SummerHill customer service is Exceptional! I get my answers and help right away
Professional & Organized: Everyone I contacted were professional, very respectful and Help me in timely manner
Communication: I received all the answers in the matter of 24 hours. Very pleased with the communication.
Sales Knowledge: Very happy with sales personnel. Also very respectful and never pushy. I had a pleasure to deal with them.
Construction Quality: The quality of the house is the highest among all the new constructions we checked before. Everything is very well-made and I feel like. SummerHill Builder does not try to Nickel and dime us.
Homeowner's Orientation: Very professional orientation. Ricky, and his brother were honest about anything that had to be fixed. Nothing hidden. Helped us find small things to be fixed.
Condition of Home: Love it!
]]> https://www.guildquality.com/profile/SummerHill-Homes?review=1766256 Sun, 08 Sep 2024 15:11:51 -0400 Recognized Excellence: Shane Beard has been great and Francisco has been great (Francisco was on the same team as Shane). Both were very friendly, approachable, responsive, and lovely to work with.
Homeowner's Orientation: SHANE IS THE BEST! He's friendly, he closes the loop (he's organized), and he's thorough. Very customer-focused.
]]> https://www.guildquality.com/profile/SummerHill-Homes?review=1763054 Tue, 03 Sep 2024 15:34:17 -0400 Areas Of Satisfaction: Salespersons Jenna and Shawn are excellent
Additional Comments: Jenna and Shawn provide excellent services
]]> https://www.guildquality.com/profile/SummerHill-Homes?review=1760745 Wed, 28 Aug 2024 04:56:29 -0400 Areas Of Satisfaction: Build quality and cordial office staff
]]> https://www.guildquality.com/profile/SummerHill-Homes?review=1759607 Tue, 27 Aug 2024 15:06:42 -0400 Recognized Excellence: Our experience with the warranty team has been good thus far. They are very responsive and willing to share their knowledge about repairs, and how we can handle certain issues in the future. The turnaround time is usually quick when we have questions or need them to look at issues.
]]> https://www.guildquality.com/profile/SummerHill-Homes?review=1750878 Thu, 08 Aug 2024 16:52:11 -0400 Professional & Organized: We haver really enjoyed our experience with the Summerhill employees: Shane, Jeff, Nikki and Karen are all great!
Sales Knowledge: Sales team was superb. Always available to help, always answered questions clearly.
]]> https://www.guildquality.com/profile/SummerHill-Homes?review=1750879 Tue, 06 Aug 2024 17:12:32 -0400 Areas Of Satisfaction: The company met expectations in the whole process. They were thorough and answered all my questions.
]]> https://www.guildquality.com/profile/SummerHill-Homes?review=1750880 Sat, 03 Aug 2024 23:15:51 -0400 Professional & Organized: Nikki and Karen were amazing to work with.
]]> https://www.guildquality.com/profile/SummerHill-Homes?review=1750882 Sat, 03 Aug 2024 13:53:20 -0400 Additional Comments: Great team of employees!
]]> https://www.guildquality.com/profile/SummerHill-Homes?review=1750883 Wed, 10 Jul 2024 15:05:05 -0400 Change Anything: I don't think I would change anything; the process was seamless, and it has been easy to work with SummerHill Homes. I consider myself lucky to work with Summerhill Homes.
Areas Of Satisfaction: SummerHill Homes' responsiveness was top-tier, as was their accessibility. Being able to drop in and contact them was nice. We did not have to wait a whole week for a response.
Additional Comments: It was very straightforward.
]]> https://www.guildquality.com/profile/SummerHill-Homes?review=1750884 Wed, 03 Jul 2024 01:59:28 -0400 Recognized Excellence: I would like to recognize Johnny Oliveria.
]]> https://www.guildquality.com/profile/SummerHill-Homes?review=1750886 Thu, 27 Jun 2024 19:27:07 -0400 Sales Knowledge: outstanding professional and help makes us feel house buying process smooth and we belongs to the community we move into.
Areas Of Satisfaction: salespersons and warranty representative who represent SummerHill Homes
]]> https://www.guildquality.com/profile/SummerHill-Homes?review=1750888 Wed, 26 Jun 2024 18:31:38 -0400 Areas Of Satisfaction: SummerHill's experience with closing was fast and seamless, other than one small hiccup. I also have a real community and neighbors.
]]> https://www.guildquality.com/profile/SummerHill-Homes?review=1750889 Tue, 18 Jun 2024 01:42:24 -0400 Recognized Excellence: I would like to recognize Johnnie for his exceptional service. He was responsive to emails and questions and always very professional and polite when he worked with us.
Areas Of Satisfaction: Overall, everything was good. The orientation with Johnny was good and Carson was very good. Overall, we had a pretty good time with SummerHill.
]]> https://www.guildquality.com/profile/SummerHill-Homes?review=1750898 Tue, 18 Jun 2024 01:41:29 -0400 Areas Of Satisfaction: Richard is awesome!
]]> https://www.guildquality.com/profile/SummerHill-Homes?review=1750899 Tue, 11 Jun 2024 05:27:09 -0400 Communication: Richard is on top of things. Natalie was responsive.
Homeowner's Orientation: Richard was on point.
]]> https://www.guildquality.com/profile/SummerHill-Homes?review=1750900 Mon, 10 Jun 2024 14:18:00 -0400 Areas Of Satisfaction: Richard did a fantastic job for inspection and warranty. He come almost every day, checked every details and communicated with us.
]]> https://www.guildquality.com/profile/SummerHill-Homes?review=1750901 Mon, 10 Jun 2024 04:04:55 -0400 Any Changes?: The SummerHill contact was really good. The employee of Summerhill was very responsive and his communication skills were good.
Recognized Excellence: I would like to recognize Richard Hartmann for exceptional service.
]]> https://www.guildquality.com/profile/SummerHill-Homes?review=1750902 Sat, 08 Jun 2024 20:17:22 -0400 Recognized Excellence: I think all of the people are great. I would specifically like to recognize Nikki and Shane for their exceptional service.
Areas Of Satisfaction: SummerHill Homes met my expectations with the people. Nikki, Karen and Shane have been so responsive and have gone above and beyond. Shane has helped make my home feel like a home.
]]> https://www.guildquality.com/profile/SummerHill-Homes?review=1750905 Fri, 07 Jun 2024 21:45:46 -0400 Additional Comments: The warranty team was professional, handling the mitigation impact and working towards resolution. The person who helped us was Shane Beard. He did a good job.
]]> https://www.guildquality.com/profile/SummerHill-Homes?review=1750906 Fri, 07 Jun 2024 21:34:04 -0400 Areas Of Satisfaction: The sales process keeping to commitments, the customer service is exceptional.
]]> https://www.guildquality.com/profile/SummerHill-Homes?review=1750907 Fri, 07 Jun 2024 21:26:13 -0400 Sales Knowledge: Carson was our salesman. He was super helpful and very professional.
Areas Of Satisfaction: The warranty met/exceeded our expectations. The orientation was super good and helpful.
Additional Comments: I would like to give a shout-out to our salesman, Carson. He helped us understand everything, find a home we love, and made the process easy.
]]> https://www.guildquality.com/profile/SummerHill-Homes?review=1750908 Fri, 07 Jun 2024 21:19:26 -0400 Areas For Improvement: They did not fall short of my expectations. It all worked out pretty well.
Areas Of Satisfaction: The salesperson was very courteous. We had no issues scheduling anything. They met us with our schedules, and that was great. I have no complaints. It was all good.
]]> https://www.guildquality.com/profile/SummerHill-Homes?review=1750912 Thu, 28 Mar 2024 16:20:39 -0400 Areas Of Satisfaction: The warranty is good and above expectations.
]]> https://www.guildquality.com/profile/SummerHill-Homes?review=1750911 Thu, 28 Dec 2023 03:48:23 -0500 Areas Of Satisfaction: homeowner orientation was super detailed and informative
]]> https://www.guildquality.com/profile/SummerHill-Homes?review=1598596 Wed, 18 Oct 2023 01:12:46 -0400 Recognized Excellence: Ricky, Roberto and Marty have all been great!
Areas Of Satisfaction: Sales (Jenny and Ana) and Warranty (Ricky and Roberto) personnel were terrific.
]]> https://www.guildquality.com/profile/SummerHill-Homes?review=1592843 Sat, 07 Oct 2023 18:32:10 -0400 Areas Of Satisfaction: The house is pretty nice, and the quality exceeded my expectations. Also, the agent who helped with internet service, garbage and sewage.
]]> https://www.guildquality.com/profile/SummerHill-Homes?review=1592845 Sat, 07 Oct 2023 00:46:55 -0400 Areas Of Satisfaction: They met and exceeded all of my expectations.
]]> https://www.guildquality.com/profile/SummerHill-Homes?review=1592846 Sat, 07 Oct 2023 00:40:12 -0400 Areas Of Satisfaction: Home Warrenty team is great. RJ is very responsive.
]]> https://www.guildquality.com/profile/SummerHill-Homes?review=1592054 Thu, 05 Oct 2023 21:05:33 -0400 Recognized Excellence: I would like to recognize Carson Chan for his exceptional service. He has been really great this entire first year.
]]> https://www.guildquality.com/profile/SummerHill-Homes?review=1562523 Tue, 08 Aug 2023 01:48:51 -0400 Recognized Excellence: I would like to recognize Richard Hartmann, Joey with the warranty, the sales team, Diane the salesperson, and Carson Chan for their exceptional service.
]]> https://www.guildquality.com/profile/SummerHill-Homes?review=1544863 Sat, 01 Jul 2023 04:09:10 -0400 Recognized Excellence: I would like to recognize Richard for his exceptional service.
]]> https://www.guildquality.com/profile/SummerHill-Homes?review=1543861 Fri, 30 Jun 2023 16:46:57 -0400 Recognized Excellence: I would like to recognize Natalie Viviani and Nikki Bottoen for their exceptional service. They were super helpful during the purchasing process and right after I moved in with answering questions and providing guidance.
]]> https://www.guildquality.com/profile/SummerHill-Homes?review=1543070 Thu, 29 Jun 2023 01:54:22 -0400 Areas Of Satisfaction: SummerHill Homes met and exceeded my expectations because the sales representative is pretty professional and the whole process is pretty good. The whole process from where we submitted the offer, all the way to closing, I think the communication along the process is pretty good overall.
]]> https://www.guildquality.com/profile/SummerHill-Homes?review=1535744 Fri, 16 Jun 2023 01:15:02 -0400 Areas Of Satisfaction: I feel that the interior of the units is exceptional. Plenty of storage space, and features including appliances and sound proofing are great.
]]> https://www.guildquality.com/profile/SummerHill-Homes?review=1535143 Thu, 15 Jun 2023 02:39:15 -0400 Recognized Excellence: I would like to recognize Marty Ghiardi for his exceptional service. He was very responsive to my requests.
]]> https://www.guildquality.com/profile/SummerHill-Homes?review=1512951 Fri, 28 Apr 2023 21:44:01 -0400 Additional Comments: Overall, it was a very positive experience. I would recommend SummerHill Homes.
]]> https://www.guildquality.com/profile/SummerHill-Homes?review=1510263 Mon, 24 Apr 2023 16:45:08 -0400 Sales Knowledge: Jenny and Anna were very responsive, knowledgeable, eager to help, friendly and clear in communication.
Employees & Subcontractors: Marty was very friendly, helpful and thorough. He gave us great tips and advice.
]]> https://www.guildquality.com/profile/SummerHill-Homes?review=1496453 Thu, 23 Mar 2023 20:51:37 -0400 Recognized Excellence: I would like to recognize Ricky and Robert.
]]> https://www.guildquality.com/profile/SummerHill-Homes?review=1487673 Sun, 05 Mar 2023 00:29:50 -0500 Any Changes?: I do not feel there is anything to change about my home.
Recognized Excellence: I am recognizing Johnny Oliveira, the warranty manager for our unit, for his exceptional service.
]]> https://www.guildquality.com/profile/SummerHill-Homes?review=1477960 Tue, 14 Feb 2023 00:48:25 -0500 Recognized Excellence: I would like to recognize Johnny, our warranty representative, for his exceptional service. He has been great!
Additional Comments: Everything has been great so far.
]]> https://www.guildquality.com/profile/SummerHill-Homes?review=1473439 Fri, 03 Feb 2023 17:06:54 -0500 Recognized Excellence: I would recognize Richard and Diana for their exceptional service. Richard Hartmann is really careful and detailed when it came to the inspection and warranty. He has very clear communication. Diana Sacramento was friendly and helpful in the initial purchase of the house and is on top of everything too.
]]> https://www.guildquality.com/profile/SummerHill-Homes?review=1472160 Tue, 31 Jan 2023 03:12:00 -0500 Recognized Excellence: I am recognizing the warranty representative, Roberto Espitia, for his exceptional service.
]]> https://www.guildquality.com/profile/SummerHill-Homes?review=1467966 Sat, 21 Jan 2023 00:19:28 -0500 Condition of Home: They adjusted or fixed whatever needed to be addressed.
Schedule: I was blown away by how quickly everything was completed and posted to the county in one day.
Title Company: They went above and beyond with pulling in the financing company to adhere to the timeline. They stayed in the office later and came in before they needed to in order to get this done. I definitely appreciate their hard work!
Areas Of Satisfaction: The person who deals with the subs was great. The front office sales staff went and continues to go above and beyond my expectations. It's the little details. Marty handled all of the subcontractors expertly. Nikki is really good. I still see them often. I recommend SummerHill to my friends.
Additional Comments: Everything overall was really good actually happened quicker than I thought. The saleslady went above and beyond from my previous expre way more than i would have expected and stilla re in communication. texted back 10 mins quicker previous purchases.
]]> https://www.guildquality.com/profile/SummerHill-Homes?review=1466406 Fri, 13 Jan 2023 17:48:58 -0500 Change Anything: There would be nothing I would change about my project, the design, or product selections.
Areas Of Satisfaction: Overall, my experience was quite easy. The sales team and warranty team are very clear in explaining the contract, how the warranty works, and how the home should be maintained. They were efficient when working with my lender, quite efficient, they exceeded my expectation.
]]> https://www.guildquality.com/profile/SummerHill-Homes?review=1452512 Tue, 13 Dec 2022 17:33:25 -0500 Recognized Excellence: Roberto, the warranty manager, was fantastic!
]]> https://www.guildquality.com/profile/SummerHill-Homes?review=1452510 Tue, 13 Dec 2022 03:24:52 -0500 Recognized Excellence: I would like to recognize the initial contact for his exceptional service.
]]> https://www.guildquality.com/profile/SummerHill-Homes?review=1449674 Tue, 06 Dec 2022 03:12:57 -0500 Areas Of Satisfaction: My expectations were exceeded by the entire process, including the sales and warranty teams.
]]> https://www.guildquality.com/profile/SummerHill-Homes?review=1448811 Sun, 04 Dec 2022 00:43:18 -0500 Recognized Excellence: Ricky and Johnny are great, and I would like to recognize them for their exceptional service.
Additional Comments: Overall, my experience was good.
]]> https://www.guildquality.com/profile/SummerHill-Homes?review=1439612 Sun, 13 Nov 2022 00:45:10 -0500 Recognized Excellence: Roberto Espitia has been working miracles - he is super reliable, competent, patient. And both, Diana Cabanova and Jenny Qian, from the sales team have been a tremendous help during the home buying process.
Additional Comments: SummerHill makes homeownership easy and worry-free.
]]> https://www.guildquality.com/profile/SummerHill-Homes?review=1432977 Mon, 31 Oct 2022 21:29:19 -0400 Recognized Excellence: I would like to recognize Richard, the warranty personnel. He has been excellent, very responsive and cares that things gets done right.
]]> https://www.guildquality.com/profile/SummerHill-Homes?review=1431068 Thu, 27 Oct 2022 17:06:43 -0400 Areas Of Satisfaction: Good quality of work, build and finishing
]]> https://www.guildquality.com/profile/SummerHill-Homes?review=1426719 Mon, 17 Oct 2022 13:59:19 -0400 Any Changes?: I wouldn't change anything about my home. I think it's good so far.
Recognized Excellence: I would like to recognize both Diana Cabanova and Richard Hartmann for their exceptional service.
Additional Comments: My experience was absolutely great. I primarily worked with Diana, and she was extremely helpful, communicated really well, and was kind enough to give us multiple tours. We had some issues with the light fixtures, and Richard Hartmann was extremely meticulous. I've never seen anyone more meticulous going through a home inspection. He followed up afterwards and made sure everything was completed to our satisfaction.
]]> https://www.guildquality.com/profile/SummerHill-Homes?review=1425467 Thu, 13 Oct 2022 16:18:25 -0400 Recognized Excellence: Warranty Agent, Johnny Oliveria (JOliveria@shhomes.com ), is really fantastic with responsiveness and staying proactive leading to the Year 1 end. He even reminded me of things I hadn't thought about. I have a gas leak smell in my unit and he immediately came over to check it out.
Warranty Explanation: Johnny was great and thorough. His follow-up was also on point and could work with me over facetime rather than in person.
]]> https://www.guildquality.com/profile/SummerHill-Homes?review=1424041 Mon, 10 Oct 2022 16:56:05 -0400 Any Changes?: I'm pretty happy with everything. I have no comment to give.
Recognized Excellence: I would like to recognize Johnny and Ricky for their exceptional service!
Additional Comments: I am very happy with my new home!
]]> https://www.guildquality.com/profile/SummerHill-Homes?review=1401546 Tue, 27 Sep 2022 18:39:48 -0400 Areas Of Satisfaction: Everything exceeded my expectations.
]]> https://www.guildquality.com/profile/SummerHill-Homes?review=1394860 Mon, 12 Sep 2022 17:07:43 -0400 Areas Of Satisfaction: They met my expectations with the overall quality of the materials.
]]> https://www.guildquality.com/profile/SummerHill-Homes?review=1394861 Fri, 09 Sep 2022 23:37:25 -0400 Recognized Excellence: Natalie, Nikki and Martin are all doing great work communicating with us and address any questions we have.
Areas Of Satisfaction: The entire process was so smooth, sales agents Natalie and Nikki were responsible really took care of us. The building quality is great. On top of that Martin also did a great job to handle all the additional asks we had.
Additional Comments: Thank you all or the great experience, we are truly happy with the purchase.
]]> https://www.guildquality.com/profile/SummerHill-Homes?review=1367346 Tue, 19 Jul 2022 01:47:19 -0400 Design Center & Selections: It was a great experience in design selections overall in terms of the selection variety and quality. We(maybe only us) found deciding what to select before went in to the design center was a bit overwhelming with only a list brief description without photos. It would be awesome if there was a digital selection book or something similar attached along with the selection table list.
Change Anything: Although this is the very first time for me to purchase a house. I have visited a few new condo construction at my friend's house. I was impressive with the quality of the construction and product selection. Thank you su much, Summerhill Homes
Areas Of Satisfaction: The sales representative sent out regular update on estimated home delivery date is super important for us to make plans for our lease agreement. The home delivery orientation and delivery staff was super welcoming and had always been super responsive to all my questions and requests. Especially that the removal of the GE refrigerator process due to GE not able to fix the compressor problem prior to our planned move in date was super efficient so we have sufficient time to order a new refrigerator, otherwise all our food would have gone bad.
]]> https://www.guildquality.com/profile/SummerHill-Homes?review=1316650 Sun, 10 Apr 2022 13:41:23 -0400