Stearns Design Build has high standards. They have a good quality of work. Stearns is committed and communicative. They also have a very neat construction method.
Member Profile
Bringing Old-Fashioned Craftsmanship into a Modern Context Read more
Our goal is to continually learn, improve and grow in our understanding and appreciation of craftsmanship, relationship and service. This pervasive sense of quality and attention to detail allows us to create spaces that honor the old and celebrate the new, in natural harmony with each other. We craft raw materials into beautiful projects that respect tradition, while providing a modern quality of life in balance with the natural environment.
Customer service is the hallmark of our business. Honesty, integrity, and craftsmanship are the pillars on which we rest our reputation. At the same time, we seek to make the process of building or remodeling a family's home fun and exciting.
Unlike other types of construction, our craft is not done on an impersonal job site; it is done in our clients' homes. It is an honor to be invited into a family's home to perform our work. We reflect that honor by creating highly individualized designs, giving uncompromising attention to detail, maintaining clean work areas and respectful attitudes, and keeping projects on schedule.
Guildmaster Award Winner
2010 Guildmaster With Highest Distinction
2011 Guildmaster With Highest Distinction
GuildQuality Partner Affiliations Remodelers Advantage
Affiliations
GuildQuality
National Association of the Remodeling Industry
National Association of Home Builders
U.S. Green Building Council
National Kitchen and Bath Association
Texas Association of Builders
Better Business Bureau
Customer Feedback Summary
Recent Reviews & Published Comments
I liked working with Eleazar Garcia.
I had options to do some work myself with guidance and expertise as needed. Employees were courteous and helpful. Also, regular reviews and options were discussed to avoid over budget.
We were pleased with the quality of the work and the professionalism. The installation crew and the builder who owns the company were good. The finished product is attractive and it much improved the use of the room that they worked on. It's being re-decorated so that the room will become the focal point. We are very pleased.
I was satisfied with the timeliness, quality of work, materials, and professionalism.
Since you exceeded my expectations, I can't think of anything I would change. You guys are awesome.
We were very careful when we decided to replace the siding on our house. We received quotes from several reputable contractors in the BSC area. We choose Stearns because they gave us the most comprehensive information. They were also the highest bid—but not because they had inflated prices, rather because they were intent on doing the job right. Other contractors wanted to slap siding on top of what was already there. We knew that was not the best way to or correct way to do the job. And they presented opportunities to go green. We never felt as though they were trying to push any products or upscale the job for profit. They just provided us with all available alternatives and let us choose what works best for us.They also kept us informed throughout the entire process. We knew when to expect them to be working. If they encountered other unforeseen problems along the way, they kept us informed and we discussed the best solution for our needs. We had pets that had to be relocated to areas of the house where they were not working. Each day they let us know what to expect. We had garden beds with plants that could not easily be relocated. They worked carefully to ensure the plants were preserved.Most impressive was how clean they kept the work area. Any materials they used were kept together and they never left any trash around our house. Everyone we talked with was polite, responsive, courteous and respectful. They answered all our questions.Thanks for a wonderful experience.
The workman were very professional and courteous, and the quality of the work was great.
They were very impressive!
The workmanship and the workers.
We appreciate Eleazar being conscientious about the appearance of the work site. Melissa understood our taste and made good recommendations. We definitely appreciate the commitment to green building.
budget is generally the biggest concern. SDB helped us to find a plan that fit our needs and our budget
the SDB staff is its strongest asset. they are knowledgeable and courteous. they have a way of making you feel like their most important customer. they know their jobs and they perform them well.
We were all very pleased with the results and the manner in which it was done. Everybody that we came in contact with was extremely nice and helpful. I am just happy with what they did.
I don't have any suggestions for them. They exceeded my expectations.
The care that they took and courtesy that they displayed.
I had concerns about disruptions and the length of time and they answered all of my questions.
I was most satisfied with the care they took in actually doing the project. They kept the rest of the house really clean. They were aware of the surroundings and didn't demolish things that needed to be kept.
I was worried about how much impact this change would have to my household. The Stearns team worked with me to help me schedule everything to lower that impact.
Rod was great as the onsite project manager! He was thorough and responsive.Hugh was great with his ideas in helping with planning.Overall, I love the results of the job. There's not a thing I would change with the results.
All issues that necessarily arise with construction were handled promptly and professionally.
Professional, friendly, patient and energetic. I could reach Gina 24/7 during the project so she provided outstanding customer service.
I would say that Eleazar is a fantastic employee and good ambassador for your business. He is the face on the work site, always smiling, asking the right questions and making sure the customer is aware of issues and decisions that need to be made. He and Gina came up with creative solutions that tied up the loose ends and then he put them into action. Overall 5 star!!!
Eleazar is great. Not only does he communicate effectively, he is really pleasant, even in the morning!
In aggregate, we were well pleased with our experience working with Stearns Design Build. Hugh Stearns is an excellent manager who insists on quality work and is fully dedicated to serving his clients. We are pleased with the outcome of our renovations.
Timliness of the work. We were delighted that the footprint of the hands on renovation was light and with a minimum of disruption to our daily activities.
I think they are very thorough.
It was just a paint job and they came out and did it quickly and well.
None. We have used Stearns Construction faithfully for years -- and will continue to do so.
I was most satisfied with the customer service, cleanliness, and corrections Stearns Design Build provided.
Guildmember since 2008
As a GuildQuality Guildmember, Stearns Design Build relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of Stearns Design Build in College Station, TX; Bryan, TX; and Navasota, TX.
In this report, Stearns Design Build has published a summary of the customer feedback they've received since they joined GuildQuality in January 2008. In that time, 43 out of 47 customers (92%) responded to a GuildQuality satisfaction survey, with the most recent response in January 2012.
Recent Activity
Stearns Design Build received feedback from a customer in Bryan, TX.
Stearns Design Build received feedback from a customer in College Station, TX.
Stearns Design Build received feedback from a customer in Bryan, TX.
Stearns Design Build received feedback from a customer in Bryan, TX.
Via Twitter: #ows, #zuccotti in Egypt, they were not kicked out of the Tahrir Square. Are things more brutal in America than in Egypt?
2012 Guildmaster Application
Stearns Design Build is a candidate for a 2012 Guildmaster Award.
The Guildmaster Awards recognize exemplary service among home builders, remodelers,
developers, and home services contractors.
Click here
to review this year's qualifications.
To be eligible for consideration, Stearns Design Build must survey all
of their customers.
If you are a recent customer of Stearns Design Build and have not yet
received a customer satisfaction survey, please let us know.
We need your feedback in order to conduct a thorough review of Stearns Design Build's application.
