- Member Report:
- 28 Responses
- Response Rate:
- 84.8%
- Dates:
- 10/28/2009 - 08/14/2010
In this report, Specialty Home Improvement, Inc. has published all ratings for the following selected questions that were provided by customers surveyed since October 2009. Since then, 28 out of 33 customers responded to a GuildQuality satisfaction survey, with the most recent response in August 2010.
Percentage of people who answered "Yes" to "Yes or No" questions
Percentage of people who answered "Satisfied" or "Extremely Satisfied"
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Area Of Satisfaction
I was amazed that they showed up, every day, exactly on time, without fail. With contractors thats hard to find. I was also thrilled with how clean they kept everything and how they left the room exactly the same as it was before they started. - Aug 30, 2010 in Escondido, CA
I was most satisfied with the end product, however what impressed me most was the attention to detail throughout the entire project. Also their willingness to discuss new requirements with regards to the demo and removal of potentially lead based products gave me piece of mind that we and our house were not going to be contaminated during the demo phase. - Jul 15, 2010 in Vista, CA
Workmanship is excellent.Schedule was met even with setbacks of rain and problem windows.Employees were very professional and fun to be around. - May 10, 2010 in Poway, CA
The quality of work was great and they did exactly what we wanted them to do. - Apr 26, 2010 in San Diego, CA
Quality, customer service, - Jan 29, 2010 in Escondido, CA
Quality of work and completion on schedule, also the professionalism they brought to the table. - Jan 20, 2010 in Escondido, CA
Initially, the way they handled contracted was wonderful. They spelled out everything clearly and correctly. They worked harder than any other construction group that I have ever seen. They also finished the job early. - Dec 07, 2009 in Escondido, CA
I was most satisfied in all areas from start to finish. From the initial consultation, to scheduling, to performance and wrap up. Everything was easy and quick. - Nov 30, 2009 in Escondio, CA
Their organizational skills are exceptional. We are so extremely happy with the project that we have already referred them to others and will continue to do so. They are great. - Nov 14, 2009 in San Diego, CA
Our overall experience was very good, they were very professional, and they did just what they said they would do when they said they would do it. - Nov 10, 2009 in Poway, CA
Willing to discuss our needs until satisfied. Excellent in problem-solving unusual situations that arose. Very flexible with our changing desires. Excellent in communicating in response to our questions as well as in pointing out tactfully when we had made choices that he thought were not in our best interests. Knows how to hire a competent employee. Very personable with great sense of humor and great family. Good to have dinner or beer with. - Nov 07, 2009 in Escondido, CA
The overall workmanship is great. They started and finished on time, if not earlier and they cleaned up after themselves. I have nothing negative to say. We have used them for numerous jobs and we will continue to use them because of their good work. - Nov 05, 2009 in San Diego, CA
I was satisfied with everything, but I was most satisfied with their work ethic. - Oct 30, 2009 in Encinitas, CA
I was pleased with how they managed the project and kept everything on schedule. I am also pleased with the quality of work. - Oct 30, 2009 in Escondido, CA
Superb quality of workmanship for reasonable price. - Oct 28, 2009 in Vista, CA
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Additional Comment
From beginning to end Specialty Home Improvement did not disappoint, they were there to explain options, provided suggestions, and met a fairly tight time schedule. I will continue to look to them for future remodel projects. Thank you for giving us to incredible bathrooms! - Jul 15, 2010 in Vista, CA
Great customer service, never pushy, made the experience enjoyable, feels like a brand new house built around our lifestyle. - Jan 29, 2010 in Escondido, CA
They were a wonderful company to work with and I would recommend them to anyone and everyone. - Dec 07, 2009 in Escondido, CA
Highly recommend them. - Nov 30, 2009 in Escondio, CA
I would highly recommend them for any job. They have been able to do everything we have asked and then some. - Nov 05, 2009 in San Diego, CA
Spectacular work. - Oct 30, 2009 in Encinitas, CA
This company is excellent and I will not hesitate to recommend to a friend and to use again for other projects! - Oct 28, 2009 in Vista, CA
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Area For Improvement
They didn't fall short of my expectations. - Dec 07, 2009 in Escondido, CA
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Customer Suggestion
Continue to provide the high quality service with value to others as you have to us.Dolores and I have enjoyed our working relationship with Sheen and his crew.Remodeling can be a headache, with us it was a fun experience.I highly recommend Specialty Home Improvement..Richard - Oct 28, 2009 in San Diego, CA
