Member Report:
19 Responses
Response Rate:
79.2%
Dates:
10/28/2009 - 02/15/2010

In this report, Specialty Home Improvement, Inc. has published all ratings for the following selected questions that were provided by customers surveyed since October 2009. Since then, 19 out of 24 customers responded to a GuildQuality satisfaction survey, with the most recent response in February 2010.

Percentage of people who answered "Yes" to "Yes or No" questions

  • 100%
    Recommend Member

Percentage of people who answered "Satisfied" or "Extremely Satisfied"

  • 100%
    Budget
  • 100%
    Clean & Safe
  • 100%
    Communication
  • 100%
    Construction Quality
  • 100%
    Employees & Subcontractors
  • 100%
    Expertise
  • 100%
    Problem Resolution
  • 100%
    Professional & Organized
  • 100%
    Punchlist
  • 100%
    Schedule
  • 100%
    Trust
  • 100%
    Value

Customer comments selected by the member for inclusion in this report

  • Their organizational skills are exceptional. We are so extremely happy with the project that we have already referred them to others and will continue to do so. They are great. - Nov 14, 2009 in San Diego, CA

    Our overall experience was very good, they were very professional, and they did just what they said they would do when they said they would do it. - Nov 10, 2009 in Poway, CA

    Willing to discuss our needs until satisfied. Excellent in problem-solving unusual situations that arose. Very flexible with our changing desires. Excellent in communicating in response to our questions as well as in pointing out tactfully when we had made choices that he thought were not in our best interests. Knows how to hire a competent employee. Very personable with great sense of humor and great family. Good to have dinner or beer with. - Nov 07, 2009 in Escondido, CA

    The overall workmanship is great. They started and finished on time, if not earlier and they cleaned up after themselves. I have nothing negative to say. We have used them for numerous jobs and we will continue to use them because of their good work. - Nov 05, 2009 in San Diego, CA

    I was satisfied with everything, but I was most satisfied with their work ethic. - Oct 30, 2009 in Encinitas, CA

    I was pleased with how they managed the project and kept everything on schedule. I am also pleased with the quality of work. - Oct 30, 2009 in Escondido, CA

    Superb quality of workmanship for reasonable price. - Oct 28, 2009 in Vista, CA

    Area Of Satisfaction
  • I would highly recommend them for any job. They have been able to do everything we have asked and then some. - Nov 05, 2009 in San Diego, CA

    Spectacular work. - Oct 30, 2009 in Encinitas, CA

    This company is excellent and I will not hesitate to recommend to a friend and to use again for other projects! - Oct 28, 2009 in Vista, CA

    Additional Comment
  • Continue to provide the high quality service with value to others as you have to us.Dolores and I have enjoyed our working relationship with Sheen and his crew.Remodeling can be a headache, with us it was a fun experience.I highly recommend Specialty Home Improvement..Richard - Oct 28, 2009 in San Diego, CA

    Customer Suggestion