I was most satisfied with the follow-up and the attention to detail provided by the company. I cannot speak highly enough of SouthEnd Home Improvement.
Member Profile
The goal of SouthEnd Home Improvement is to be THE remodeling company that Charlotte area homeowners turn to in order to refresh, recreate and remodel their homes. Quality work with unmatched customer service. Simple as that. Read more
We are a full service home improvement company that specializes in siding, roofing, windows, decks, porches, renovations and addtions.
Free in-home consultation for all home improvement and remodeleing projects. Licensed Contractors. Home Remodeling.
A member of NARI, BBB, and Charlotte Chamber of Commerce. Specialties include Roofing, Siding, Windows, Gutters, Decks, Porches
GuildQuality Partner Affiliations James Hardie Preferred Remodeler
Affiliations
GuildQuality
National Association of the Remodeling Industry
Better Business Bureau
Home Builders Association of Charlotte
Customer Feedback Summary
Published Comments
The area where I was most satisfied with Southend Home Improvement was how they were on time and on schedule. They went out of the way to make sure I was happy with my project.
The area where I was most satisfied with Southend Home Improvement was they did what they said they were going to do when they said it.
The communication and quality of work.
They didn't, they were very professional, communicated well.
Southend Home Improvement was quick; they got the job done quickly. They also did well communicating with me about when they would come to my house to complete the work.
The timeliness and the quality of the job.
I appreciate the work Southend Home Improvement did for me. I am satisfied; they did a good job.
Jason Gilleseie did a great job.
I was most impressed with the workmanship.
August Schuss, our Project Manager did a wonderful job. We realy like to thank him for putting so much effort in our project. Best RegardsRaymond & Brigitte Ward
I would recognize our Project Manager.
I liked that the work was done on time. Th Project Manager was very efficient and did what he promised he would do.
Performed as they said they would. Timely and efficient.
As I work in the construction/operations and mainenance field, it would be hard to pick one person out for exceptional service - they work as team to provide a quality end product for the HO. Tom Fitzpatrick presents the company well and works with the HO to define what is best for the HO. August (PM) and Mike (site supervisor) work with both the HO and the install crew to get the work done as quickly and expertly as possible. Any problems that come up, they deal with quickly. The install crew were professional and polite. So "attaboys" for the entire team. One without the other would be difficult.
I had 3 quotes to do my house in Hardiplank. South End was NOT the cheapest but after repeated conversations with Tom Fitzpatrick, I felt that Southend would give me the most bang for my buck and a company tha,t should any issues arise , would take care of them (and they did). The installation was being done during one of the worst parts of the winter and they did an outstanding job of working through the weather and keeping my yard presentable to the public. The crew assigned was professional and polite.
I guess their response to being asked to come over and look at the project and their response time in getting it started. They were done in three days.
Prompt work when they came to do it and they have fulfilled all of my expectations.
I was very pleased with the conversations and relationships with Jason and Micah. Micah has an outstanding personality and is easy to get along with. Any questions that came up everyday he answered resolved any conflicts that arose. He is a fine young man and I look forward to doing business with him in the future.
I was most satisfied with the project manager and with Jason. They were very professional, punctual, answered questions, and resolved conflicts that may have arisen. In particular, Micah was great at handling any issues or concerns. I would give kudos to the entire organization and would recommend them to anyone with home improvement needs. They are an outstanding company and I will definitely use them again.
I really can't think of any areas where they fell short. They were professional and very organized. I would give them an A+++. They were outstanding.
Jason was very professional and user friendly
Quality of work, price
Jason and our project manager were outstanding. I loved the fact that the project manager was here every day.
Very professional, especially sales people, project managers, etc. Crews were generally couteous, as well.
The project manager's communication was superb.
I was most satisfied with the appearance of the final product.
Guildmember since 2011
As a GuildQuality Guildmember, Southend Home Improvement relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of Southend Home Improvement in Charlotte, NC; Fort Mill, SC; Pineville, NC; Tega Cay, SC; Denver, NC; Matthews, NC; Waxhaw, NC; Blythewood, SC; Huntersville, NC; and Rock Hill, SC.
In this report, Southend Home Improvement has published a summary of the customer feedback they've received since they joined GuildQuality in November 2011. In that time, 37 out of 66 customers (56%) responded to a GuildQuality satisfaction survey, with the most recent response in May 2012.
Recent Activity
Via Twitter: Comment from a customer in Fort Mill, SC: "I was most satisfied with the follow-up and the attention to detail... http://t.co/foGDgxk3
Southend Home Improvement received feedback from a customer in Fort Mill, SC.
Via Twitter: I know it is lte notice but we have two tickets to the Wells Fargo Golf Tournament FOR TODAY. The first to respond... http://t.co/jLpdgnGi
Via Twitter: This week was Administrative Professsionals Day. We were treated with lunch and a manicure/pedicure. Yep, girls... http://t.co/W8rwH0kY
Via Twitter: I posted 2 photos on Facebook in the album "" http://t.co/qyMmmSQw
