- Member Report:
- 63 Responses
- Response Rate:
- 79.7%
- Dates:
- 01/24/2009 - 05/11/2010
In this report, Roberts Construction Group, Inc. has published all ratings for the following selected questions that were provided by customers surveyed since January 2009. Since then, 63 out of 79 customers responded to a GuildQuality satisfaction survey, with the most recent response in May 2010.
Percentage of people who answered "Yes" to "Yes or No" questions
Percentage of people who answered "Satisfied" or "Extremely Satisfied"
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Remodeling Concerns
David took care of everything. - Apr 02, 2010 in Wilmette, IL
I was concerned about someone doing the project and getting it done on time. Yes, they did a good job of planning and implementing and finishing the job as we had hoped. - Jan 11, 2010 in Winnetka, IL
I felt very confident with Dave. Roberts really knows their stuff. - Nov 24, 2009 in Wilmette, IL
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Lead Source
Through a friend who used them with good success and satisfaction. - Dec 29, 2009 in Lake Forest, IL
Initially through a friend. I have used them several times. - Dec 23, 2009 in Wilmette, IL
A work colleague recommended them. - Nov 30, 2009 in Evanston, IL
We've used them for years. - Feb 23, 2009 in Winnetka, IL
One of my partners back in 1993 recommended him - Dave came out to our house which was built in 1937 - it needed significant work. Truly significant work, re-doing and expansion of the house. I live on the Northshore of Chicago and there are a bunch of very well known architectural firms, and I interviewed all of them. Candidly, Dave was not one of the most well know, but what Dave had was a reputation for doing a slight addition or remodel and people on the need of the project making an addition where it didn't look like the house was ever added to. In other words, designing the projects so it conformed with the original design of the home, which is wonderful. - Feb 17, 2009 in Northfield, IL
Dave Roberts is well known in our community as a high-quality dad, sports coach and scout leader. What better recommendation is there? - Feb 09, 2009 in Winnetka, IL
He was recommended to us by a realtor back in 1975. He was the architect that did the first addition on our house. We've known him for over 30 years. - Jan 27, 2009 in Wilmette, IL
From a friend. We have referred other friends to Roberts. - Jan 24, 2009 in Winnetka, IL
[1] 22 years ago I got outstanding recommendations from both satisfied clients and I check on his award-winning restoration job on the Gaylord Building.[2] Shortly thereafter, he designed and built a house for me, which he still maintains. - Jan 24, 2009 in Winnetka, IL
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Area Of Satisfaction
planning, executing - Dec 23, 2009 in Wilmette, IL
Harmonization of renovated spaces with the original features of the house, especially millwork. - Dec 08, 2009 in Evanston, IL
Concept and design. He really does that well. - Dec 05, 2009 in Winnetka, IL
They are highly responsive and do a very good job. - Dec 02, 2009 in Evanston, IL
Dave's design was excellent and his ideas were superb. - Dec 02, 2009 in Winnetka, IL
I was very pleased with their attention to every last detail. - Nov 30, 2009 in Evanston, IL
Design work and skilled execution. - Nov 30, 2009 in Winnetka, IL
I think they do a good job. I trust them. - Nov 24, 2009 in Wilmette, IL
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Additional Comment
We have used Dave Roberts over the past 15 years on a variety of projects large and small.The work is always terrific and Dave is alwaysd responsive to our concerns and ideas. Pete, Dave's construction manager, is very proactive and will identify problems and issues we should consider before we are even aware of them. We would recommend Roberts Construction to others - - -and over the years have done so frequently. - Dec 18, 2009 in Northfield, IL
It was a great experience. - Dec 09, 2009 in Winnetka, IL
They were great, it was a very enjoyable experience. - Feb 10, 2009 in Evanston, IL
Excellent design with historical sensitivity. High quality materials and workmanship. Timely, reliable and professional. - Feb 10, 2009 in Evanston, IL
There should be more people like him. - Feb 05, 2009 in Wilmette, IL
We chose RCG because of their obvious concern for detail, quality and unique design. Dave Roberts listened to our ideas and needs for our home and translated them into a design that not only fits our life but connects to the neighborhood and it's surroundings. He provided expert advice and solutions when the inevitable "kink" arose. His attention to detail has created a home that flows seamlessly from old to new to newer. - Feb 04, 2009 in Glenview, IL
They are a great firm with high quality work. - Feb 02, 2009 in Evanston, IL
We recommended The Roberts Construction Group to our neighbor across the street and they have used them and were very satisfied. - Jan 29, 2009 in Evanston, IL
They are absolutely a phenomenal group of people. They do what they say they are going to in the time they say they are going to do it. Truly a classy group of people. - Jan 28, 2009 in Evanston, IL
Everything is positive. My husband and I both seek out Dave's ideas and thoughts because we value his input. They've been a tremendous help to us. - Jan 28, 2009 in Wilmette, IL
We have only praise for Roberts Construction. It was a very good experience. - Jan 27, 2009 in Glenview, IL
I was extraordinarily impressed with the quality of workmanship being done. They also did an excellent job of recommending a cabinet maker and the cabinet maker was equally extraordinary. - Jan 27, 2009 in Glenview, IL
This is the most unbelievable group to work with. They are professional and are very skilled. I had an addition done to my home and people that see it can't believe it's an addition. It looks like it has always been there. I talked to several different contractors and they were not willing to hear me. David Roberts was willing to listen and make what I wanted possible. They are so good. They take a very serious personal interest in the project. All of the workers at Roberts Construction are very dedicated and honest. They are very particular about keeping things clean, so people don't mind having them in the neighborhood. They are idea people. They have fresh ideas. They take a personal interest in the work and I think that is important. I think for a person to want to make you happy and content with the job is very important because most builders do not care. They want their clients to be satisfied. - Jan 27, 2009 in Wilmette, IL
We were very pleased. They are very meticulous and demanding of the contractors that they hire. We were very appreciative of the work they did. - Jan 27, 2009 in Evanston, IL
The Roberts group has completed two jobs for us in the past few years and each was done very professionally. Precise schedules were provided for how the work would proceed and weekly meetings kept us up-to-date with the progress of the project. We have recommended them to others and are now awaiting the start of another project. - Jan 24, 2009 in Wilmette, IL
I would definitely use Roberts Construction Group on future projects. - Jan 24, 2009 in Evanston, IL
Roberts Construction is an interesting firm; David is very knowledgeable about so many aspects of construction and he and his crew are very comfortable with older homes. - Jan 24, 2009 in Wilmette, IL
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Design Working
Yes, no question. I'm living in the very first house he built from a clean sheet of paper. He's done several renovations since. - Dec 05, 2009 in Winnetka, IL
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Recognize Excellence
They're all nice people. - Feb 23, 2009 in Wilmette, IL
They're all good guys - Feb 23, 2009 in Winnetka, IL
They helped us to realize our vision. They were flexible and friendly - Feb 20, 2009 in Evanston, IL
Pete was top notch in rapid response to issues and clarity of communication. He is very pleasant to work with and obviously has a good relationship with the subcontractors and his staff. - Feb 18, 2009 in Winnetka, IL
Dave Roberts is just terrific. Dave has projects all over; and I have recommended Dave to many folks and I wouldn't recommend him if I didn't believe he would do a good job, and he has. My particular work has been on an area that requires many additional approvals and in fact engineering studies (flood way). Relationships with the town need to be delicately handled, and sometimes people's construction has floundered because they are not sensitive to the real concerns that towns and villages have and need to be dealing with these municipal and regional officials in a certain way. Dave has none of these problems; and in fact, this is probably one of his strengths. A. What needs to be done? B. Preparing the client for what needs to be done. C. Going out and doing it in the most cost effective and efficient manner to get the job done. - Feb 17, 2009 in Northfield, IL
Pete Wall was terrific. - Feb 10, 2009 in Evanston, IL
Pete, who was our primary contact, was always available and always pleasant. - Feb 09, 2009 in Winnetka, IL
The owner is a very responsible person and he chooses his staff accordingly. - Feb 05, 2009 in Wilmette, IL
Pete was wonderful. I couldn't ask for a more capable, pleasant person to be in charge. - Feb 01, 2009 in Winnetka, IL
I'd like to recognize Dave Roberts and Peter Wall (the manager of the project). They were great. - Jan 29, 2009 in Evanston, IL
Dave Roberts is great. Pete, John Carlos(carpenter), and another man who did a lot of carpentry in the basement were great. They have all been excellent. - Jan 28, 2009 in Wilmette, IL
Dave. The owner was very present at the project. Pete is a very good guy. - Jan 27, 2009 in Glenview, IL
Dave Roberts and Pete Wall. Pete was always professional. He always got the job done and was exemplary. - Jan 27, 2009 in Wilmette, IL
Dave Roberts & Pete As a woman doing a large home remodel, it was important for me to trust the opinions of both the architect and the construction manager. My questions and issues were addressed quickly, with enough detail to make me comfortable with both the options and the proposed solutions. I never questioned the quality of work provided. Dave's standards for quality are high, and he actively monitored the work being done to ensure it was completed properly and promptly. - Jan 27, 2009 in Glenview, IL
Finish carpenter was exceptional. A treasure. Construction manager Pete was allways there ,answered all questions and did the work himself when necessary. He showed up with a crew in the middle of the night when the basement flooded because of the work of an independent heating contractor and stayed untill the last drop was cleaned up. Dave roberts for outstng drawings and ideas - Jan 25, 2009 in Winnetka, IL
Pete Wall and Jesse, as well as Dave Roberts. - Jan 24, 2009 in Winnetka, IL
Yes, Pete Wall has always done an excellent job. Also the carpenters on the gazebo were excellent. - Jan 24, 2009 in Evanston, IL
All are exceptional quality and effective, especially David Roberts himself. - Jan 24, 2009 in Winnetka, IL
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Recommend Builder
I would and I have on numerous occasions. Those folks I have recommended David to have hired him and are delighted with him. - Feb 17, 2009 in Northfield, IL
In fact, I have already recommended them frequently. - Feb 09, 2009 in Winnetka, IL
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Area For Improvement
None. We were very pleased with the work. We had to match materials, and they were able to do exactly what we wanted. - Feb 02, 2009 in Evanston, IL
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Schedule
Everything was on time and according to the schedule. They give you a schedule in writing about what is going to be done when and they are always on schedule. There were no surprises. - Jan 27, 2009 in Wilmette, IL
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Construction Quality
It is superior. The carpenters were superb. All the workers are very serious and very dedicated. - Jan 27, 2009 in Wilmette, IL
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Communication
They are very respectful and positive. Their policy is to sit down with us once a week and talk about the progress. For instance, where we are going, what we have to do, etc. That's a meeting at a given time every week, which is so helpful. - Jan 27, 2009 in Wilmette, IL
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Problem Resolution
They are very forthright in explaining problems, very straightforward. - Jan 27, 2009 in Wilmette, IL
