I have used Potter Construction three times and they have always done everything in a very professional and timely manner. If there is a problem, they address it immediately and fix it. I am planning on using them in the future.
Potter Construction were a professional, capable and competent company. We were very impressed with them throughout the entire process. We are very happy with the results that they provided us and I have no regrets about choosing them.
Potter Construction was thorough and professional in their examination of what needed to be done. Once they realized I knew what I was talking about, they listened. That meant a lot. They worked well and in a timely manner, and I'm pleased with all the things they've done. Taking a bath now is like a small religious experience.
When we realized it was time to do repair work on our shower walls, we were intimidated to say the least. We decided, however, that it was a good opportunity to update the whole bathroom and started our search for professional help. After our first meeting with Potter Construction, everything seemed more manageable. We were presented with choices that fit our style and our budget. Communication about payments and work plans was very clear. The employees were all very professional and worked efficiently. They cleaned up at the end of the day and let us know what to expect at each phase. We are very happy with the results--our bathroom has never looked so good.
Having worked with them before, our expectations were pretty high. The Overall experience was as great & as easy as it has been with them in the past - just as I expected it would be.
Everything was great, I would give them all high marks!
They were so professional, they really live up to their motto of on time, on budget. They are friendly people and they clean up after themselves. I have heard terrible remodeling stories from people but I have nothing but good things to say. I am truly amazed.
I think they were very organized.
Because I expected it to go well and it did.
I expected it to be easy and it was!
karl is a terrific craftsman! Excellent work
Overall, I was very satisfied and didn't have any problems.
All of them.
The overall experience went remarkably well.
I expected it to be good. We've used them previously for our kitchen.
Exceptionally so!
We have used Potter Construction for two home remodel jobs. We are most pleased with the results. Their employees were efficient, knowledgeable and friendly. It was a plesure having them in our home. We've heard many horror stories about remodeling and we are most thankful that we used Potter Construction......we had no major problems. Dick and Donna Clarke
We would definitely use Potter Construction again, if they continue at this level of performance. We think highly of all the employees. They were pleasant to be around, as well as very competent.
The employees were exceptional, as were most of the sub-contractors.
They did a nice job redistributing the weight of the roof and the new tub.
The guy that did our job, Carl, was just tops, number one.
Our only problems with our remodel had to do with the tile subcontractor. The timeliness issue was not necessarily the fault of Potter but the fault of the cabinetmaker, tile supplier, and mainly tile subcontractor. Our kitchen is beautiful - we enjoy using and looking at it every day! We STILL drag people off the sidewalk to come in and look at our beautiful kitchen - they havn't even crossed the street yet before they are being invited in!
As a GuildQuality Guildmember, Potter Construction relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of Potter Construction in Seattle, WA; Bellevue, WA; Burien, WA; Fall City, WA; Federal Way, WA; Shoreline, WA; Renton, WA; Auburn, WA; Kirkland, WA; Seatle, WA; and 3 other cities in Washington and New York.
In this report, Potter Construction has published a summary of the customer feedback they've received since they joined GuildQuality in April 2007. In that time, 110 out of 148 customers (74%) responded to a GuildQuality satisfaction survey, with the most recent response in January 2012.
Potter Construction received feedback from a customer in Seattle, WA.
Potter Construction received feedback from a customer in Seattle, WA.
Potter Construction received feedback from a customer in Seattle, WA.
Potter Construction received feedback from a customer in Bellevue, WA.
Potter Construction received feedback from a customer in Seattle, WA.
Potter Construction is a candidate for a 2012 Guildmaster Award.
The Guildmaster Awards recognize exemplary service among home builders, remodelers,
developers, and home services contractors.
Click here
to review this year's qualifications.
To be eligible for consideration, Potter Construction must survey all
of their customers.
If you are a recent customer of Potter Construction and have not yet
received a customer satisfaction survey, please let us know.
We need your feedback in order to conduct a thorough review of Potter Construction's application.
Homebuilders, remodelers, real estate developers and home services companies pay GuildQuality for customer surveying and performance reporting. We refer to these companies as GuildQuality Members, Guildmembers, or members.
Our service helps Guildmembers monitor customer satisfaction and -- if they choose to publish survey feedback on our public website at guildquality.com -- articulate the quality of their service for prospective customers.
All of the Guildmember information we publish at guildquality.com has been provided to us either by the member (such as pictures of work and biographical information) or by their customers via one of our surveys (customer comments, performance summaries, and reviews).
All of the customer feedback that we publish is derived from the customers we survey. Our Guildmembers provide us with their customers' contact information, we conduct the surveys, they receive the feedback, and -- if they have chosen to make their feedback public -- the member's performance report is automatically updated to reflect the response. Members may choose to publish a summary of either all of their feedback or their most recent twelve months of feedback.
In addition to average performance ratings and survey statistics, GuildQuality also publishes two types of customer commentary: Comments and Reviews.
A comment has been provided by a survey respondent in response to any one of the survey questions we ask, and a member may or may not choose to publish it. Often customers provide unsolicited testimonials or compliments, and members can choose to share these comments in their published performance report.
Many Guildmembers choose to participate in our formal review process. These members have added an additional question on their survey: "If you'd like to provide a public review of your experience working with the Guildmember, please share it here." In contrast to comments, which a member selects to have published, we publish all reviews, provided they are at least 30 words long. With each review, we include a one to five star rating provided by the survey respondent.
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