Member Report:
36 Responses
Response Rate:
63.2%
Dates:
01/29/2009 - 07/03/2010

In this report, Pine Street Carpenters, Inc. has published all ratings for the following selected questions that were provided by customers surveyed since January 2009. Since then, 36 out of 57 customers responded to a GuildQuality satisfaction survey, with the most recent response in July 2010.

Percentage of people who answered "Yes" to "Yes or No" questions

  • 97.1%
    Recommend Member

Percentage of people who answered "Satisfied" or "Extremely Satisfied"

  • 100%
    Trust
  • 100%
    Construction Quality
  • 91.7%
    Communication
  • 97.2%
    Problem Resolution
  • 100%
    Design And Selections
  • 100%
    Schedule
  • 93.8%
    Punchlist
  • 100%
    Clean & Safe

Customer comments selected by the member for inclusion in this report

  • They beat the competition hands down. - Jul 12, 2010 in Havertown, PA

    This was my first construction experience and they made it painless and enjoyable. - Feb 18, 2009 in Fairfield, CT

    Pine Street is great - they did a fantastic job on our addition and completed it very quickly, very responsive to concerns and questions - always resolved. - Feb 09, 2009 in West Chester, PA

    All were polite, adaptable and professionable - Feb 05, 2009 in Villanova, PA

    We love working with Pine Street - wish you worked nationwide! - Feb 04, 2009 in St. Louis, MO

    Bill and Sean were extremely patient and addressed all the questions that we had throughout the design and construction phases. My husband and I were impressed by their honesty and concern with the quality of the workmanship. - Feb 04, 2009 in Malvern, PA

    Very satisfied with both the human contact and quality of work. - Feb 04, 2009 in West Chester, PA

    Overall, great contractor. We appreciate all that they do, and would definitely use them again! - Feb 03, 2009 in St. Louis, MO

    Additional Comment
  • John McLeod was great and Bill Dolan as well. - Jul 12, 2010 in Havertown, PA

    Bill Breslin is a good communicator and he was always available to us. - Feb 25, 2010 in West Chester, PA

    The superintendent was great. - Mar 10, 2009 in St. Louis, MO

    Everyone is professional, courteous, and highly skilled at their jobs. - Feb 10, 2009 in West Chester, PA

    The Dolan brothers and the head carpenter - great carpenter. - Feb 04, 2009 in West Chester, PA

    Everyone we were in contact with was exceptional - Feb 04, 2009 in West Chester, PA

    Ken, Alan, Sean, Bill, Matt, Karen... everyone, to a person, was, again, fantastic. Ken was particularly notable in how he cleaned up after himself, how he set a tone for the others of doing things right and doing them well, how he even made sure my dog was comfortable before he left for the day! - Jan 29, 2009 in West Chester, PA

    All the workers at Pine Street are wonderful to work with, Matt spent time here with us knocking out the punchlist and doing extra work when we asked. He continues to be very responsive when an issue comes up, whether he comes to address it himself or to let us know someone else will be over. - Jan 29, 2009 in West Chester, PA

    They are all wonderful - Jan 29, 2009 in West Chester, PA

    Everyone did an excellent job. - Jan 29, 2009 in West Chester, PA

    Recognize Excellence
  • The overall look of the product. The timeliness of its completion. What won us over was the organization presentation of the contract selection. - Jul 12, 2010 in Havertown, PA

    Bill was very patient with my questions and concerns about the type of material to be used in the project. He gave me good advice while respecting my concerns. - Mar 12, 2010 in West Chester, PA

    Timeliness and courtesy, as well as, quality of work - Feb 25, 2010 in West Chester, PA

    Area Of Satisfaction
  • Absolutely. - Feb 19, 2009 in Glen Mills, PA

    ABSOLUTELY. - Feb 04, 2009 in St. Louis, MO

    Recommend Builder
  • Uh, I can't say they fell short in any way. - Feb 19, 2009 in Glen Mills, PA

    They surpassed my expectations in every facet. - Feb 18, 2009 in Fairfield, CT

    None - Feb 09, 2009 in West Chester, PA

    None. I believe Pine Street consistently meets or exceeeds our expectations. - Feb 04, 2009 in St. Louis, MO

    None, very Professional - Feb 04, 2009 in West Chester, PA

    Pine Street exceeded our expectations. Everyone was so nice and professional. We love our porch! - Feb 04, 2009 in West Chester, PA

    They exceeded our expectations in every area. - Jan 29, 2009 in West Chester, PA

    Area For Improvement
  • They came recommended through Colliers, the construction company. - Feb 18, 2009 in Fairfield, CT

    My company has been using them for quite some time. - Feb 12, 2009 in St. Louis, MO

    Neighbors. - Feb 10, 2009 in West Chester, PA

    A friend - Feb 09, 2009 in West Chester, PA

    Neighbors - Feb 04, 2009 in West Chester, PA

    They are a preferred vendor of ours. - Feb 03, 2009 in St. Louis, MO

    They were recommended to us by CTMT. - Feb 03, 2009 in St. Louis, MO

    Edward Jones and Colliers - Jan 29, 2009 in Franklin, PA

    from a neighbor - Jan 29, 2009 in West Chester, PA

    Lead Source
  • Their attention to detail is notable. Also, I was grateful that they sent me to equally professional subcontractors (flooring, granite, appliances). There's not a thing about our kitchen that we don't love. - Jan 29, 2009 in West Chester, PA

    Construction Quality
  • I fully expected, having talked to our many neighbors who had similar kitchen re-do projects done, that the schedule the contractor gave me would be a guideline that would be ultimately ignored. But Pine Street gave us a 5-6 week time frame, and I was back in my kitchen in 5 weeks and they were fully out in 6--right on schedule! - Jan 29, 2009 in West Chester, PA

    Punchlist