Member Report:
54 Responses
Response Rate:
88.5%
Dates:
02/09/2006 - 06/16/2010

In this report, Phillip W. Smith General Contractor has published all ratings for the following selected questions that were provided by customers surveyed since February 2006. Since then, 54 out of 61 customers responded to a GuildQuality satisfaction survey, with the most recent response in June 2010.

Percentage of people who answered "Yes" to "Yes or No" questions

  • 100%
    Recommend Member

Percentage of people who answered "Satisfied" or "Extremely Satisfied"

  • 100%
    Communication
  • 100%
    Construction Quality
  • 100%
    Expertise
  • 100%
    Problem Resolution
  • 100%
    Trust
  • 100%
    Value

Customer comments selected by the member for inclusion in this report

  • While having construction done to one's home is a bit stressful and difficult, everyone associated with this project has been very friendly, helpful, and professional. We are very pleased with the work and intend to use them again when we do additional renovations to three bathrooms. - Jan 12, 2009 in Isle of Palms, SC

    I have built before, and I can tell you that this was a wonderful experience and a pleasure working with Philip Smith. He is a great guy and a great building professional. - Apr 25, 2007 in Charleston, SC

    I had a fantastic experience! - Sep 25, 2006 in Daniel Island, SC

    This was our second project with Philip W. Smith, and I couldn't ask for better from a contractor. He's just outstanding. - Mar 20, 2006 in Mt. Pleasant, SC

    I thought they were all very professional. I would build another house with Phillip in a heartbeat. - Mar 04, 2006 in Mt. Pleasant, SC

    They are awesome!!! - Feb 16, 2005 in Mount Pleasant, SC

    Outstanding contractor - the best! Great experience, team concept, problem solver. We hope to work with him again on another project. - Mar 03, 2004 in Mount Pleasant, SC

    We were extremely pleased with Phillip, Kathy, Bill, & everyone at Phillip W. Smith, G.C. I wouldn't hesitate to use them again or recommend to a friend. - Oct 02, 2003 in Mount Pleasant, SC

    If I ever built again, I would not consider any other builder! - Oct 02, 2003 in Charleston, SC

    Excellent quality, professional team, financially strong, back office follow up excellent. The house will stand after the next Hurricane Hugo hits direct. - Oct 02, 2003 in Isle Of Palms, SC

    Phillip Smith & his staff supervisors are wonderful to work with. The result of our remodel was fantastic. Everyone took pride in their work & gave us wonderful quality workmanship & detail. They rate an A++! - Aug 13, 2003 in Isle Of Palms, SC

    Ranks a 5 on Trust. - Mar 20, 2002 in Dillon, SC

    Additional Comment

  • The work Phillip Smith Contractor did was to our second home, and whenever we wanted to visit, they always worked around our schedule, which I know was not always convenient for them. They were most accommodating and flexible. - Jan 12, 2009 in Isle of Palms, SC

    Schedule

  • Very professional and courteous at all times. They made it a great and pleasurable experience. - Dec 30, 2006 in Daniel Island, SC

    Employees & Subcontractors