Member Report:
33 Responses
Response Rate:
78.6%
Dates:
07/24/2008 - 07/23/2010

In this report, Penn Contractors, Inc. has published all ratings for the following selected questions that were provided by customers surveyed since July 2008. Since then, 33 out of 42 customers responded to a GuildQuality satisfaction survey, with the most recent response in July 2010.

Percentage of people who answered "Yes" to "Yes or No" questions

  • 88.9%
    Easier Than Expected
  • 96.9%
    Recommend Member

Percentage of people who answered "Satisfied" or "Extremely Satisfied"

  • 90.3%
    Budget
  • 96.9%
    Clean & Safe
  • 90.6%
    Communication
  • 93.8%
    Construction Quality
  • 96.4%
    Employees & Subcontractors
  • 96.9%
    Expertise
  • 93.3%
    Innovation
  • 90.6%
    Professional & Organized
  • 96.9%
    Problem Resolution
  • 93.3%
    Punchlist
  • 90.3%
    Schedule
  • 100%
    Trust
  • 90.3%
    Value

Customer comments selected by the member for inclusion in this report

  • I was most satisfied with working with such a great group of people. I recommend them to anybody I come across. - Mar 10, 2010 in Bethlehem, PA

    Good communication, good quality work done on time - Feb 16, 2010 in Allentown, PA

    Communication with the company has been seamless and timely. You feel confident that the job will be done correctly and any unusual issues that arise will be resolved quickly and professionally . We also enjoy Bruce's sense of humor! - Feb 10, 2010 in Allentown, PA

    Their quality work. I've used them a long time. - Feb 10, 2010 in Allentown, PA

    Customer service. We felt that our concerns were always at the forefront. Lead contractor became part of the family. - Feb 08, 2010 in Hellertown, PA

    I was most satisfied with the expertise of the craftsman/tradesmen. They knew their stuff. They knew what they had to do and were quick about it. - Feb 08, 2010 in Bethlehem, PA

    The overall project look was greater than I had hoped for. - Jan 29, 2010 in Alburtis, PA

    Area Of Satisfaction

  • I am very satisfied with my experience. - Feb 08, 2010 in Bethlehem, PA

    I could not have been happier with Penn Contractors. They were excellent. - Nov 13, 2008 in Emmaus, PA

    I like them so much that we've hired them to do a major addition and renovation job for us. - Aug 19, 2008 in Easton, PA

    They were very professional and they did a very good job. - Aug 04, 2008 in New Tripoli, PA

    Gordon and his associates were extremely courteous and fine craftsmen. All questions were addressed during the entire construction process. Watching these professionals during construction was like they were building their own personal project and they were perfectionists! - Aug 02, 2008 in Schnecksville, PA

    They really did exceed our expectations, they made it easy on us. - Jul 30, 2008 in Bethlehem, PA

    They show up on time. They are wonderful to deal with. Bruce is great. They put a new sidewalk that added a lot of value to the house. They were absolutely wonderful. - Jul 29, 2008 in Allentown, PA

    We've been using them for eighteen years. - Jul 26, 2008 in Bethlehem, PA

    We were thrilled with the professionalism and organization of our project which was completed in record time through great planning. - Jul 24, 2008 in Sellersville, PA

    I have used them before, and they were wonderful. I give them the highest rating! - Jul 24, 2008 in Fogelsville, PA

    Additional Comment

  • They really did an outstanding job of keeping the place clean and safe. - Jul 30, 2008 in Bethlehem, PA

    Clean & Safe