My deciding factor to select NEWPRO for this project is because I needed some new windows and they were a reliable company.
Member Profile
Since 1945, when Anthony Cogliani started a small window treatment business in a Medford, MA storefront, NEWPRO has been a family owned company. Over the years NEWPRO has expanded their family to include dedicated employees, supply partners and thousands of New England homeowners. Read more
Today and three generations later, the Cogliani family continues to maintain a reputation for superior quality products and exemplary customer service. With one of the top performing energy efficient windows in the country, custom made in NEWPRO's own MA factory, the NEWPRO family has pioneered the industry with innovative engineering and design. NEWPRO is a company that homeowners can count on to deliver top performance when investing in home improvement projects.
NEWPRO offers energy saving home improvements including made in New England for New England replacement windows, doors, insulated superlong panel siding and roofing.... plus Bathwraps tub & shower liners and replacements and walk-in bathtubs.
Thanks for considering NEWPRO! See the difference for yourself. We hope you will soon become part of our family!
Affiliations
GuildQuality
EnergyStar
Better Business Bureau
Good Housekeeping Seal of Approval
National Fenestration Rating Council
Installation Masters
EPA Lead-Safe Certified Firm
Customer Feedback Summary
Published Comments
The quality of the product is very high. They were on time and efficient.
I am enjoying the major difference in the appearance and the change in my heating
I am so happy with the way my house looks. I keep getting compliments from my neighbors. Thank you NEWPRO and thank you to all your good workers.
All the service, office staff, sales and installers - a great team!
Service - I bought replacement windows in 1998 and Newpro has serviced them (3 times) promptly and without question since then, That was the reason why I purchased and installed 5 doors confident that they honor their commitment to their custormer.
I was most satisfied with their professionalism, and courtesy. They were very sociable everyone was very nice and professional. They listened to our ideas and came up with a product that we are very happy with.
Everything was done in a very timely manner. The windows are great and our house feels so much more comfortable.
The main factor for choosing Newpro was the energy savings.
I'm most satisfied with the quality of the work. I live in a very old home and was worried about having a new door installed. It looks flawless and works perfectly!
I think NEWPRO exceeded my expectations. The work was done quickly and done well. I'm so happy with my new door!
I love the way the windows look!
If someone asks about the windows, I won't hesitate to mention NEWPRO. They are a local company.
We decided on NEWPRO based on their guarantee. You can't beat their guarantee.
We were most satisfied with the customer service and the product itself. Everybody followed up right away and was very friendly. The salesman did great job with the pitch. We were overall impressed.
I think mainly with my windows I have my heat on for about one hour at night and then I shut my heat off and don't have to turn it on until the following night, it's very comfortable. So far, I am definitely impressed with my new windows.
Because they delivered and lived up to expectations. The installation crew was a delight, and the entire experience was one I wouldn't hesitate to recommend to anyone. Basically, we were more than satisfied
We chose them because they have the best quality. I couldn't resist. The price is good too. You have to see the product to believe it. They are beautiful windows.
I'd like to recognize the 2 guys, Fred and Steve, who did the job. They are excellent and professional guys. It was fantastic. I was so happy to see them. I can't express my gratitude in words. They do such a great job. Every job I will ever do in the future will be with NEWPRO.
The three people I dealt with were very capable, Installers took the time to explain the win dow operations. We are very pleased and will use NewPro for future projects. thank you
Keep up the good work. We need you to continue making these windows in Massachusetts for our economy, and we need you to keep up the great work. It is a pleasure doing business with Newpro!!!!
Customer service. I have never dealt with a more professional team since we purchased our house. I look forward to finishing the project with New Pro in the future.
salesman Clint was awesome! He was so knowledgeable, professional, and very sincere.
The area where I was most satisfied with NEWPRO was with the whole package. The presentation and knowledge of the sales staff was superb. The workmanship was great.
The crew exhibited a well coordinated team effort knowing their individual responsibilities, and wasted no time in doing the job. They consulted with me where choices needed to be made, and proceeded with any requests I had. When problems were revealed in the house structure they just went ahead and corrected the problems without additional charge. I was surprised to see two of the crew show up one rainy day just to get the gutters up. Both Newpro’s president and vice president made calls to me to check on my impression of the work as it was in progress.
I would like to recognize the gentleman who did the initial installation of the five windows and two doors. I think his name was Tom; he was the installer from New Hampshire. He's nicest guy you'd ever want to meet. He was exceptional.
Thank you very much. We love our new windows.
We did much research and found Newpro to have the best reputation and customer satisfaction.
The people who worked here were wonderful and we are very pleased with their work. It was a wonderful experience.
I picked them for the quality of their windows.
Guildmember since 2010
As a GuildQuality Guildmember, NEWPRO relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of NEWPRO in Nashua, NH; Worcester, MA; Chelmsford, MA; Randolph, MA; Marlborough, MA; Framingham, MA; Medford, MA; Peabody, MA; Brockton, MA; Plymouth, MA; and 444 other cities in Massachusetts, New Hampshire, Rhode Island, Maine and Connecticut.
In this report, NEWPRO has published a summary of the customer feedback they've received since they joined GuildQuality in August 2010. In that time, 1628 out of 2229 customers (73%) responded to a GuildQuality satisfaction survey, with the most recent response in February 2012.
Recent Activity
NEWPRO received feedback from a customer in Amesbury, MA.
NEWPRO received feedback from a customer in Franklin, MA.
NEWPRO received feedback from a customer in Lynn, MA.
Via Twitter: It's true when they say it takes a village....check out our latest blog post and see what NEWPRO has been up to in... http://t.co/hhx99zr9
NEWPRO received feedback from a customer in Woburn, MA.
