NEWPRO
NEWPRO
www.newpro.com
26 Cedar Street
Woburn, MA 01801
(866) 725-8436
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Since 1945, when Anthony Cogliani started a small window treatment business in a Medford, MA storefront, NEWPRO has been a family owned company. Over the years NEWPRO has expanded their family to include dedicated employees, supply partners and thousands of New England homeowners. Read more

Today and three generations later, the Cogliani family continues to maintain a reputation for superior quality products and exemplary customer service. With one of the top performing energy efficient windows in the country, custom made in NEWPRO's own MA factory, the NEWPRO family has pioneered the industry with innovative engineering and design. NEWPRO is a company that homeowners can count on to deliver top performance when investing in home improvement projects.

NEWPRO offers energy saving home improvements including made in New England for New England replacement windows, doors, insulated superlong panel siding and roofing.... plus Bathwraps tub & shower liners and replacements and walk-in bathtubs.

Thanks for considering NEWPRO! See the difference for yourself. We hope you will soon become part of our family!

Affiliations GuildQuality
ENERGY STAR
Better Business Bureau
Good Housekeeping Seal of Approval
National Fenestration Rating Council
Installation Masters
EPA Lead-Safe Certified Firm

Likely to Recommend
92%
Product Specialist Knowledge
97%
Professional & Organized
95%
Clean & Safe
96%
Communication
92%
Construction Quality
95%
Installation Crew
96%
Schedule
93%
Average (11 reviews)
Rating Details
Paul H. Southwick, MA Review May 23, 2012 5 star rating
NEWPRO

NEWPRO has an excellent quality product. They are flexible on the installation, the techniques, and on what the owner would like to have done. The crew was done efficiently and effectively with excellent quality results. They cleaned up and there was nothing left outside or any evidence that they were ever there.

Comment Additional Comment Milton, MA May 22, 2012

I'm very happy with the work NEWPRO did on my home, they also have a great warranty program. I have nothing but good things to say about NEWPRO, and I have no complaints whatsoever.

J.R.M. Warwick, RI Review May 14, 2012 4 star rating
NEWPRO

The Newpro team did a great job replacing the roof at my house, they were helpful during the sales meeting and got material in a timel manner. The installers were very professional, they protected all of my gardens and left my property clean.

Katie L. Everett, MA Review May 08, 2012 5 star rating
NEWPRO

How I wanted my bathroom was well documented, and NEWPRO was able to give me exactly what I wanted. I would highly recommend them for any home improvement needs.

Don M. Needham, MA Review May 07, 2012 5 star rating
NEWPRO

Wonderful, great, I would highly recommend them. The men were very nice, the installers were very courteous. They cared about keeping the place clean while they did the installation. They were very careful with my furniture. That meant a lot to me.

J.H.C. Raymond, NH Review May 07, 2012 5 star rating
NEWPRO

I was satisfied with the product, and I was impressed with how much knowledge the salesperson had. Their windows are a quality product, and compared to other other windows these are clearly a great value.

Matthew R. Manchester, NH Review May 05, 2012 5 star rating
NEWPRO

From start to finish, onsite consultation to installation, NEWPRO was professional every step of the way. You only need to see the quality once to know these are the best windows on the market. We can't recommend them enough.

Comment Area Of Satisfaction Auburndale, MA Apr 18, 2012

We are very satisfied with the installation. We will definitely recommend NEWPRO to others.

Comment Additional Comment Lexington, MA Apr 17, 2012

The entire process was everything that we wanted in a builder and we are more than happy with the outcome of the final project. We will not hesitate to recommend them to a friend and would use them again in the future if needed.

Comment Deciding Factor(s) Mansfield, MA Apr 12, 2012

Our deciding factor for selecting NEWPRO was their product quality and reputation.

Comment Deciding Factor(s) Webster, MA Apr 11, 2012

Our deciding factors in choosing NEWPRO for our project were the energy efficiency of the product, and the high ratings their product has received.

Comment Deciding Factor(s) Westwood, MA Mar 22, 2012

Our deciding factor in choosing NEWPRO was Jim's presentation. When he came and sat down and explained all the advantages of their products and laid out how much we would save in energy, that's when we were really sold on it. The warranty of the product was also a selling point - having two teenage sons, accidents happen.

Comment Area For Improvement Westwood, MA Mar 22, 2012

I don't think NEWPRO has ever fallen short of our expectations. We've used them many times before, and each time they come in to install doors and windows, they've been more than professional, on time, cooperative, and have put in the best product.

Comment Recognize Excellence Brookfield, MA Mar 15, 2012

I'd like to recognize the installation crew that installed my windows for their exceptional service. They were very professional.

Comment Deciding Factor(s) Peabody, MA Mar 12, 2012

The deciding factor in selecting NEWPRO for the project was quality. The presentation was given very well, and I really liked the quality of their product.

Comment Deciding Factor(s) South Grafton, MA Mar 07, 2012

The sales presentation was great and the quality of the materials used to build the window are superior to most competitors.

Comment Deciding Factor(s) Medfield, MA Mar 05, 2012

I chose NEWPRO because of the longevity of the materials and their particular New England design.

Comment Area Of Satisfaction Milford, NH Feb 28, 2012

I was most satisfied with how NEWPRO explained everything from A to Z. They put everything out on the table. I was pleased with the product knowledge, pricing, and the time the salesman came until the time he left. The staff was knowledgeable, polite and professional.

Comment Area Of Satisfaction Winchester, MA Feb 21, 2012

Best investment I have made in a very long time. I love my new doors and windows. I would recommend New Pro without reservation. In fact i already have.

Comment Deciding Factor(s) Belmont, MA Jan 30, 2012

My deciding factor to select NEWPRO for this project is because I needed some new windows and they were a reliable company.

Comment Area Of Satisfaction Wayland, MA Jan 30, 2012

The quality of the product is very high. They were on time and efficient.

Guildmember since 2010

As a GuildQuality Guildmember, NEWPRO relies on our customer surveying to help them deliver an exceptional customer experience.

We have surveyed customers on behalf of NEWPRO in Worcester, MA; Nashua, NH; Chelmsford, MA; Framingham, MA; Brockton, MA; Randolph, MA; Peabody, MA; Marlborough, MA; Medford, MA; Dorchester, MA; and 464 other cities in Massachusetts, Rhode Island, New Hampshire, Maine and Connecticut.

In this report, NEWPRO has published a summary of the customer feedback they've received since they joined GuildQuality in August 2010. In that time, 1886 out of 2580 customers (73%) responded to a GuildQuality satisfaction survey, with the most recent response in May 2012.

Recent Activity

NEWPRO received feedback from a customer in Sterling, MA.

05/23/12

NEWPRO received feedback from a customer in Southwick, MA.

05/23/12

NEWPRO received feedback from 2 customers.

05/23/12

NEWPRO received feedback from a customer in Rumford, RI.

05/23/12

NEWPRO received feedback from a customer in Milton, MA.

05/23/12

About GuildQuality and our Guildmembers

Homebuilders, remodelers, real estate developers and home services companies pay GuildQuality for customer surveying and performance reporting. We refer to these companies as GuildQuality Members, Guildmembers, or members.

Our service helps Guildmembers monitor customer satisfaction and -- if they choose to publish survey feedback on our public website at guildquality.com -- articulate the quality of their service for prospective customers.

All of the Guildmember information we publish at guildquality.com has been provided to us either by the member (such as pictures of work and biographical information) or by their customers via one of our surveys (customer comments, performance summaries, and reviews).

Surveys, Comments and Reviews

All of the customer feedback that we publish is derived from the customers we survey. Our Guildmembers provide us with their customers' contact information, we conduct the surveys, they receive the feedback, and -- if they have chosen to make their feedback public -- the member's performance report is automatically updated to reflect the response. Members may choose to publish a summary of either all of their feedback or their most recent twelve months of feedback.

In addition to average performance ratings and survey statistics, GuildQuality also publishes two types of customer commentary: Comments and Reviews.

A comment has been provided by a survey respondent in response to any one of the survey questions we ask, and a member may or may not choose to publish it. Often customers provide unsolicited testimonials or compliments, and members can choose to share these comments in their published performance report.

Many Guildmembers choose to participate in our formal review process. These members have added an additional question on their survey: "If you'd like to provide a public review of your experience working with the Guildmember, please share it here." In contrast to comments, which a member selects to have published, we publish all reviews, provided they are at least 30 words long. With each review, we include a one to five star rating provided by the survey respondent.

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