Member Report:
28 Responses
Response Rate:
75.7%
Dates:
07/20/2008 - 02/02/2010

In this report, Mills Builders Inc has published the following selected comments provided by customers surveyed since July 2008. Since then, 28 out of 37 customers responded to a GuildQuality satisfaction survey, with the most recent response in February 2010.

Customer comments selected by the member for inclusion in this report

  • We've been very pleased with the whole process and especially working with Jonathan and Rick. Dealing day to day with Rick has been such a pleasure and he is fun to work with, so energetic and we felt that our best interests were always topmost with both Rick and Jonathan. It is very apparent that Rick enjoys his job (and that's a good thing because we sure couldn't have done it) and his attention to detail and commitment to us is key. He was always positive, problem solving, forward moving and kind and more than anyone, he left a big mark on our house that none of us will every forget. Also, we've been appreciative of the whole Mill's team and their approach to the whole process. Involving Elizabeth is key and working together. - Jun 30, 2009 in Sacamento, CA

    From our initial consultation with Carol and architectural planning with Andrea, to overlooking our project with Danny, to the crafting of our home with Rob, Lucio, Walter, Steve and Manuel, we have been treated with professionalism and unwavering enthusiasm. They worked with us at every step of our renovation with transparency, courtesy and respect. Everything was approached in a manner that allowed us to provide our imput so that we were always on the same page; we were NEVER in the dark about what was going on. I really can't say enough good things about them. We are very, very thankful for their service and I believe Mills Builders to be the standard for the way all general-contracting firms should conduct business. - Jun 27, 2009 in Sacramento, CA

    Luke has been a really fantastic project manager. - May 16, 2009 in Sacramento, CA

    It's been a good experience and they've been very responsive. Danny has been such a key component and very helpful. He went the extra mile and was so invested in the process. He made it fun and enjoyable as well. - Jan 09, 2009 in Sacramento, CA

    Walter Lopez was fantastic. He bent over backwards to help us attain exactly what we wanted in the remodel. His workmanship and attention to detail were second to none! As a team, Danny and Walter were fabulous -- very committed to the job and our vision.Carol Schluntz was great as well. She was professional and put us at ease during the initial planning/bidding process. Carol also did a lovely job of steering us in the right direction regarding specific local stores/resources to check out for ideas. Carol always had a smile on her face and an upbeat attitude, which are priceless when one is going through the remodel process. - Jan 05, 2009 in El Dorado Hills, CA

    The whole experience has been positive. The concrete and framers put a lot of thought into their work. They were very thoughtful of us. - Dec 16, 2008 in Sacramento, CA

    I found all employees helpful and knowledgeable. They were the best group of guys to work with. - Dec 16, 2008 in Sacramento, CA

    I also had a lot of interaction with Lucio and Walter. I was also very impressed with these guys. First, it seemed like they could do just about anything. Second, they went out of their way to make things easier for us. Third, they were always friendly and very easy to work with. - Dec 08, 2008 in Sacramento, CA

    Praise Or Criticism? SAC
  • Danny has been absolutely wonderful to work with. Very personable and more than willing to work out any questions or concerns we had. His suggestions were always presented to us with an easygoing reassurance. A great guy to work with and to talk to. - Jun 27, 2009 in Sacramento, CA

    Danny is very conscientious and really made doing the remodel a pleasant experience. He is great with follow up and possesses a high level of commitment to providing quality service to his customers. - Jan 05, 2009 in El Dorado Hills, CA

    We couldn't be happier with him. He listens and absorbs what you want out of the project. It is almost like he could read our minds. - Dec 16, 2008 in Sacramento, CA

    Luke was great. He was almost always available when I called. When he wasn't, he called me back promptly. We had regular meetings at the house to go over issues and he (and others) always had great suggestions, which made the process much more understandable to me. He did a great job dealing with our "cabinet situation." Luke regularly went above and beyond the call of duty to make things easier for us. As I said in the earlier survey I completed, Luke is a tremendous asset to Mills Builders. - Dec 08, 2008 in Sacramento, CA

    PM Eval SAC
  • The plumber, Lucile, was great. The house turned out well. We get a lot of complements from neighbors. The workmanship was good. - Jan 09, 2009 in Sacramento, CA

    We had heard a lot of horror stories about going through the remodel/addition process from friends and acquaintances, but that was not the case for us personally.We were fortunate enough to have found Mills Builders (referred to us by Sage Architecture) and it was a perfect fit! We would recommend Mills Builders to anyone considering doing a remodel/addition project. Mills is an extremely professional yet friendly, down to earth company with a commitment to excellence in all that they do. A rare and precious combination not often found in this industry! - Jan 05, 2009 in El Dorado Hills, CA

    We are happy with the process and the progress. We are impressed with the team's ability to effectively solve problems creatively, thoughtfully, and without angst. - Dec 09, 2008 in Sacamento, CA

    They are very nice people overall. - Aug 06, 2008 in Sacramento, CA

    We've had a very positive experience with the folks at Mills. Carol has been very proactive and helpful throughout the process. The entire process has been efficient and professional. Likewise, the crew has been great. Although I don't know much about construction, it is clear to me that they are doing quality work. Equally important to me, they have been very easy to work with. I routinely have questions and both Steve and Lucio (and Luke and Rick) have taken the time to explain things to me. Same with the electrical subcontractors (Jim and Mike?). Again, they have taken the time to work through issues with me to make our project even better. Finally, I have been very impressed with Luke and Rick. It is clear that Rick knows his trade and is doing a great job keeping things on track. Luke has been very responsive to all questions and concerns, and has really kept me informed about the process. - Jul 31, 2008 in Sacramento, CA

    Additional Comment
  • You pay for what you're getting but I think it's worth it. - Jan 09, 2009 in Sacramento, CA

    Not only would I recommend them, I have. - Dec 08, 2008 in Sacramento, CA

    Recommend Builder
  • Yes. We especially enjoyed working with Jim Gerhart (the electrician). He was great about making sure we were completely on board with the plan and was very accomodating re: changes to the plan as per our request.All subs were very cooperative about working alongside the additional subcontractors we had contracted separately -- this made life much easier for everyone involved. In particular the workmanship provided by Victor Kushida (Audio/Visual) and Kings Cabinetry (Jerry King) was exceptional. - Jan 05, 2009 in El Dorado Hills, CA

    All of them have been really easy to work with and professional. We were really pleased with the electrician. - Dec 16, 2008 in Sacramento, CA

    Subcontractor Performance SAC
  • My primary contact was Luke. He was phenomenal about keeping track of problems, addressing them, and keeping me up to date on the status and solutions. Couldn't ask for a better job. - Dec 08, 2008 in Sacramento, CA

    Communication & Problem Solving SAC
  • Danny, the project manager has done an excellent job of taking the time to get to know us. He has spent time talking with us about the project and getting to know our personalities. He has been eager to meet with us and explain the process completely as well as assist us with our individual duties. - Jul 26, 2008 in Sacramento, CA

    Value
  • Elizabeth did a great job of capturing our ideas and putting them on paper. The drawings were easy to understand and she complied with the few changes we requested. - Jul 26, 2008 in Sacramento, CA

    Architect/Designer Satisfaction