Member Report:
110 Responses
Response Rate:
71.0%
Dates:
01/28/2010 - 08/28/2010

In this report, Majors Home Improvement has published all ratings for the following selected questions that were provided by customers surveyed since January 2010. Since then, 110 out of 155 customers responded to a GuildQuality satisfaction survey, with the most recent response in August 2010.

Percentage of people who answered "Yes" to "Yes or No" questions

  • 99.1%
    Recommend Member

Percentage of people who answered "Satisfied" or "Extremely Satisfied"

  • 96.2%
    Construction Quality
  • 98.9%
    Problem Resolution
  • 94.3%
    Professional & Organized
  • 96.6%
    Punchlist
  • 97.1%
    Schedule
  • 93.9%
    Value
  • 98.1%
    Communication

Customer comments selected by the member for inclusion in this report

  • They were very nice guys. They were very professional and courteous. If I had questions, even if it was a stupid question, they would answer it. I was very impressed with how they cleaned up after themselves. I would recommend them to anybody. - Aug 28, 2010 in Navarre, FL

    I'll definitely use them again. - Aug 23, 2010 in Pensacola, FL

    Great company, will definately use again for any and all our home improvement needs. - Aug 20, 2010 in Fort Walton Beach, FL

    It is nice to have a pleasant experience whenever you make a major purchase.Thanks again! - Aug 14, 2010 in Fairhope, AL

    I sent the company a letter telling them how pleased I was with the work. They are a great company and I didn't have any problems. I would recommend them to anyone who asks. - Aug 12, 2010 in Coden, AL

    I am sure we will call Majors next year when we do our once a year remodeling project. - Aug 09, 2010 in Navarre, FL

    I can't say anything negative about their company. They were wonderful to work with! I was pleased in every area. - Aug 09, 2010 in Fort Walton Beach, FL

    They were very professional and top of line as far as I am concerned. - Aug 09, 2010 in Defuniak Springs, FL

    We thought it was very positive and whenever we need more work done, we will certainly call Majors. - Aug 09, 2010 in Gulf Breeze, FL

    i would use majors again - Aug 06, 2010 in Shalimar, FL

    I do know that if I ever need work done again I will definitely call Majors! - Aug 05, 2010 in Gulf Breeze, FL

    It was really a pleasure doing business with them. - Feb 18, 2010 in Gulf Breeze, FL

    They did a great job. - Feb 16, 2010 in Pensacola, FL

    Keep up the good work. - Feb 04, 2010 in Shalimar, FL

    They do a good job, I appreciate them. - Feb 04, 2010 in Pensacola, FL

    I will probably be using them again. - Feb 03, 2010 in Cantonment, FL

    Overall, they did a good job. - Feb 01, 2010 in Pensacola, FL

    Additional Comment
  • Chuck is an exceptional person to work with. He is knowledge was a big help to me. - Aug 27, 2010 in Milton, FL

    Mr. Chandler was really great. He came out here and demonstrated how the windows worked. They are a good company with the best customer service. - Aug 23, 2010 in Pensacola, FL

    I really enjoyed the gentleman that came out and did the sales presentation. He was very personable and got is what we needed and what we believe is a fair price. Made us feel comfortable with our purchase. - Aug 20, 2010 in Fort Walton Beach, FL

    Hunter was great. He always returned my calls quickly. - Aug 19, 2010 in Robertsdale, AL

    The installers were just exceptional. - Aug 17, 2010 in Pensacola, FL

    Everyone from the salesman, workforce and the lady that we talked to on the phone were great. If there is a weak link in this organization I didn't see it. - Aug 15, 2010 in Pensacola, FL

    Cameron excellant salesman. the installers were awsome.the ladys in the office were so polite and professional.and finally Mr. Majors himself coming to my house shows real down home, family, I care about you business that is so appreciated...THANK YOU. - Aug 14, 2010 in Milton, FL

    Well, Cameron was great. The receptionists were always nice and got us to the correct person we needed to talk to.I think it was Paul I talked to everytime I called for "updates", and he was wonderful about keeping us in the know.And last, the two guys that came out to install the shutter could not have been better. They were knowledgeable, quick, neat, and most of all did fantastic job. We are so pleased with the color we picked out and the shade itself. It is easy to operate and we think it makes the house look great! We definitely know who to call when we need our next home improvement. - Aug 14, 2010 in Fairhope, AL

    The two boys that installed the windows and doors were wonderful. I don't remember their names. - Aug 13, 2010 in Milton, FL

    Cameron and the installers were exceptional people. - Aug 12, 2010 in Pensacola, FL

    The service crew was more professional than I anticipated. - Aug 10, 2010 in Axis, AL

    Everybody involved did a good job. - Aug 10, 2010 in Pensacola, FL

    My installers, Adam and another man. They were great. - Aug 09, 2010 in Fort Walton Beach, FL

    Cameron was great. Also, the installers were really good. - Aug 09, 2010 in Gulf Breeze, FL

    They all did a good job. The installation crew and Cory did a fine job. He kept things clean and professional. - Aug 09, 2010 in Milton, FL

    Chris Chandler, he did an excellent job getting us to what we wanted and Adam, the installer, did a great job keeping us informed and working with us. - Aug 09, 2010 in Navarre, FL

    Everybody I spoke to was top-notch. - Aug 09, 2010 in Pensacola, FL

    The installation boys were definitely great, they were a top team, they have a wonderful group and I wouldn't hesitate to call them again. - Aug 09, 2010 in Defuniak Springs, FL

    Everyone involved provided exceptional service.Great crew you have! - Aug 09, 2010 in Fort Walton Beach, FL

    cameron did a great job selling us on the project the installers were prompt,hardworking,clean, and knowledgeable. - Aug 06, 2010 in Shalimar, FL

    They were great. - Aug 05, 2010 in Lillian, AL

    the installers were very professional and did a good job - Mar 04, 2010 in Baker, FL

    Everybody we dealt with was great. - Feb 18, 2010 in Navarre, FL

    The two installers did a phenomenal job. They were on time, polite, and very courteous. They just did a very good job overall. - Feb 16, 2010 in Pensacola, FL

    I enjoyed everyone I dealt with. - Feb 08, 2010 in Niceville, FL

    Our salesman did a wonderful job - Feb 06, 2010 in FWB, FL

    All of them. They are all professionals. - Feb 04, 2010 in Shalimar, FL

    Our salesman kept us informed. - Feb 04, 2010 in Pensacola, FL

    Our salesman did a good job and Paul, the foreman, did a good job and the two men who did the work did outstandingly. - Feb 04, 2010 in Pensacola, FL

    Everybody, from the salesman to the guys who installed the windows. They all did an outstanding job. - Feb 03, 2010 in Cantonment, FL

    The installers were amazingly professional, they were really good. - Feb 03, 2010 in Milton, FL

    They were all good. - Feb 03, 2010 in Milton, FL

    The guy who did the installation was very professional. Brian was his name. - Feb 02, 2010 in Milton, FL

    I can't recall their names but the two installers and the salesmen were all very courteous. - Feb 01, 2010 in Pace, FL

    Everyone did a fine job. - Feb 01, 2010 in Pace, FL

    all of the crew that installed our storm shutter, and the man that that help us decide on them, they were all very helpful. - Feb 01, 2010 in Pensacola, FL

    The three guys who came to do the work and the salesman. - Feb 01, 2010 in Crestview, FL

    All those that I had contact with. - Jan 31, 2010 in Pensacola, FL

    No one specific. Everyone was great. - Jan 29, 2010 in Pensacola, FL

    Recognize Excellence
  • They got everything done and I'm happy with the windows - Aug 24, 2010 in Pensacola, FL

    The installation went faster than I thought it would and I was satisfied with that. - Aug 23, 2010 in Pensacola, FL

    The installations team was very helpful and professional when they came. - Aug 23, 2010 in Navarre, FL

    Everything was good. Their staff was great, they were on time. Everything they advertised, they delivered. - Aug 19, 2010 in Robertsdale, AL

    The installation was fabulous, they were punctual, polite, and very clean. - Aug 17, 2010 in Pensacola, FL

    excellent installation services - crew really knew what they were doing - Aug 15, 2010 in Shalimar, FL

    Darren Dowler was an exceptional representative. I had some special requirements for the renovation of the sliding glass door to the back porch and he was the only estimator of several companies we had give us estimates who could demonstrate he knew what we wanted and could deliver. - Aug 14, 2010 in Pace, FL

    In all areas, I've had work done by other companies in the past and not one of the other companies comes close to majors at all period. - Aug 14, 2010 in Milton, FL

    The most important thing to us was the fact that when we called Majors during the process, someone always took our call and kept us up to date on what was going on. It takes awhile to have a customized shutter made, and we just wanted to make sure everything was on schedule. And, of course, it was. - Aug 14, 2010 in Fairhope, AL

    Everything was great. The double doors are beautiful. - Aug 13, 2010 in Milton, FL

    I got what I asked for. Everything was great. - Aug 13, 2010 in Milton, FL

    They welcomed doing the project . Many other places would not even take on this small of a project. - Aug 13, 2010 in Pensacola, FL

    They came through with flying colors. Cameron responded promptly and was courteous. The staff is excellent, we have no complaints. - Aug 12, 2010 in Pensacola, FL

    They came in and got it done and got out. And it wasn't messy like I thought it would be. - Aug 10, 2010 in Pace, FL

    So far it has been saving me on my electric bill. - Aug 10, 2010 in Fort Walton Beach, FL

    They did it all in one day like they promised, they were very efficient. - Aug 10, 2010 in Fort Walton Beach, FL

    They did what they said when they said and how they said. - Aug 10, 2010 in Pensacola, FL

    The installation crew did a great job. They were neat and clean. - Aug 09, 2010 in Gulf Breeze, FL

    The entire process was great. - Aug 09, 2010 in Pensacola, FL

    It was a hard job to do, but they did it. They were professional and on time and I have nothing but the highest rating and regards for the job they did. - Aug 09, 2010 in Gulf Breeze, FL

    They were professional. They did what they said when they said. - Aug 09, 2010 in Pensacola, FL

    Everything was excellent. - Aug 09, 2010 in Defuniak Springs, FL

    I liked Cameron, he knows his product well and presents it well. We love the workers, they are right up with the best, they were always here early, they started immediately and that was really good. - Aug 09, 2010 in Gulf Breeze, FL

    On time, worked within my budget - Aug 07, 2010 in Navarre, FL

    Chris, the salesman, presented the product and we felt like we had made a friend. It was a real personable visit and it wasn't strictly professional. He couldn't get half way down the street and we decided to go with them and he turned around and let us sign he paperwork and we also liked the lifetime warranty. - Aug 06, 2010 in Pensacola, FL

    The installation rpocess - the work crew worked very efficiently and really did do a great clean-up job as well. They also spoke highly of the company which I feel isa good indicator of their satisfaction as well. - Aug 06, 2010 in Milton, FL

    good quality, nice workers alwyas on time - Aug 05, 2010 in Gulf Breeze, FL

    All of it. Chuck came out and told me what was going to be done, and got it done, you can't get much better than that! - Aug 05, 2010 in Gulf Breeze, FL

    Well the quality of the product and the install team were outstanding. - Mar 03, 2010 in Pensacola, FL

    Customer service - Feb 24, 2010 in Navarre, FL

    The guy who came and did the assessment was really good. - Feb 18, 2010 in Gulf Breeze, FL

    I was most satisfied with the price and the quality of work. We thought we were going to have to pay a lot more. - Feb 18, 2010 in Navarre, FL

    The quality of the work and the material are excellent. - Feb 16, 2010 in Pensacola, FL

    The salesperson explained everything very well and things were taken care of pretty quickly. - Feb 15, 2010 in Jay, FL

    They did what they said they would do, and they delivered the product they said they'd deliver. - Feb 11, 2010 in Pensacola, FL

    I was very pleased with the timeliness and cleanliness of the installation. - Feb 08, 2010 in Niceville, FL

    Our salesman was very well informed and so polite. He was a pleasure to work with. The whole project went smoothly and on time. - Feb 06, 2010 in FWB, FL

    I was most satisfied by the speed of installation in spite of the weather. - Feb 04, 2010 in Pensacola, FL

    The cleanliness of the installation of the windows. - Feb 04, 2010 in Pensacola, FL

    The work they did was great and the windows result in better heat efficiency for us. - Feb 04, 2010 in Pensacola, FL

    I was pleased with the installation. - Feb 03, 2010 in Milton, FL

    I like the quality of the window. - Feb 03, 2010 in Cantonment, FL

    I was satisfied with every area. They did a good job and they didn't take six months to do it. - Feb 03, 2010 in Milton, FL

    I like the workmanship and the way it came out. - Feb 02, 2010 in Milton, FL

    The quality of workmanship and the time it took to install the windows. - Feb 01, 2010 in Pace, FL

    They came and did what they said they would do in a single day. - Feb 01, 2010 in Pace, FL

    They were very timely. - Feb 01, 2010 in Pace, FL

    They were very professional. - Feb 01, 2010 in Pensacola, FL

    Installers were quick and professional and paid attention to what they were doing. - Jan 31, 2010 in Pensacola, FL

    From the first phone call to the end MHI has been curtious, helpful, and professional. - Jan 29, 2010 in Pensacola, FL

    Area Of Satisfaction
  • I've given information about Majors to everyone with whom I've talked. - Aug 17, 2010 in Pensacola, FL

    Current Referrals
  • We were totally amazed with the installation crew. They were fast, professional and ensured all areas were cleaned up. - Aug 15, 2010 in Pensacola, FL

    Clean & Safe
  • Of the four contractors contacted for this job, Majors gave us exactly what we wanted in replacement windows and beat the others price wise by $1,500.00. - Aug 15, 2010 in Pensacola, FL

    Recommend Builder
  • Majors was the fourth company to visit our home. We were completely satisfied with his presentation, flexible solutions offered and cost estimate. - Aug 15, 2010 in Pensacola, FL

    Sales Knowledge
  • I donot have any complaints with Majors. I feel that they did exactly what they said they would do. No high pressure sales pitches. Just the facts and we liked what we heard and we had other estimates and felt that Majors was the company we wanted to install our new windows. - Aug 15, 2010 in Pace, FL

    Well, the Bahama Shutter did cost about $1,000.00 more than we thought it would, but we understand now the quality of the product we received, and we could not be happier. - Aug 14, 2010 in Fairhope, AL

    I am pleased with all aspects. - Aug 10, 2010 in Axis, AL

    Area For Improvement
  • We were very pleased with everything. I would give them the highest rating on everything. The men were very polite and clean. It was a very good experience. - Aug 12, 2010 in Milton, FL

    Salesperson Professionalism
  • They were absolutely wonderful, everything was done neatly, everything was put back perfectly, and we just really talked about how professional they were. We thought they were terrific. We really enjoyed working with the crew and with Cameron. - Aug 09, 2010 in Gulf Breeze, FL

    Installation Crew
  • We are very happy, if they need windows or anything we show them and have recommended you to everyone. - Aug 06, 2010 in Pensacola, FL

    Use Comments
  • I have used Majors about three times and I have been happy every time. - Aug 05, 2010 in Gulf Breeze, FL

    Front Office Professionalism
  • 5! - Mar 03, 2010 in Pensacola, FL

    Value
  • I haven't had any problems. - Feb 18, 2010 in Gulf Breeze, FL

    Problem Resolution