Legacy Remodeling, INC
3090 West Liberty AvePittsburgh, PA 15216(412) 341-1933

For more than 20 years, Swing Line Windows has been the Pittsburgh home remodeling company you've relied on for high quality, name brand replacement windows, exterior entry doors, storm doors, vinyl siding and roofing products at affordable prices. Swing Line Windows has taken the step into the next generation and has grown not only as a company but as a family, which is why we chose to become Legacy Remodeling, Inc. The name may have changed, but the commitment to excellent quality and service you have come to expect continues. A Legacy of Excellence in Home Remodeling (more)


Customer Feedback Summary

Of 718 customers surveyed, 499 responded (69%)
Clean & Safe
98%
Communication
88%
Concern For Needs
97%
Professional & Organized
94%
Project Manager Professionalism
98%
Quality: Workmanship/Materials/Crew
96%
Sales Solutions
96%
Value
96%
Likely to Recommend
95%
Follow Up
91%

Map of Recent Work

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Reviews & Comments

92 Reviews
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  • comment
    Recognize Excellence
    Pittsburgh, PA
    Aug 23, 2014

    I would like to recognize the whole crew for their exceptional service. They cleaned up after themselves and went out of their way to make sure the job site was cleaned up.

  • review
    George D.
    Canonsburg, PA
    Aug 21, 2014
    Legacy Remodeling, INC

    We are very happy with the quality of the product. I would recommend Legacy to anyone needing remodeling done. Paul went above and beyond his duty and was very helpful. The installers never took a break they didn't full around! It wasn't a rush job but it was done to perfection!

  • comment
    Area Of Satisfaction
    Bethel Park, PA
    Aug 18, 2014

    I was most satisfied with the guy who did the actual work. He did an outstanding job in every way.

  • review
    Daniel H.
    Upper St Clair, PA
    Aug 08, 2014
    Legacy Remodeling, INC

    The windows were installed quickly and neatly.The guy who installs the sheet metal flashing does a great job.17 windows were completed in two days.Not a speck of dust was left inside, and no pieces of scrap were left on the ground.

  • review
    Chris P.
    Pittsburgh, PA
    Aug 07, 2014
    Legacy Remodeling, INC

    Overall love the products and 2 out of 3 of the Legacy Remodeling staff we would use again. We have used them for previous products and projects and will use them again.

  • review
    Jim L.
    Valencia, PA
    Aug 05, 2014
    Legacy Remodeling, INC

    I think Legacy Remodeling is a very professional company. I very much enjoyed doing business with them and I will definitely do so in the future.

  • comment
    Remodeling Concerns
    Washington, PA
    Jul 29, 2014

    They explained everything very well through the whole process.

  • review
    Michael T.
    Pittsburgh, PA
    Jul 22, 2014
    Legacy Remodeling, INC

    The sales person does a good job of explaining options and pricing. Once contract is signed, it is a different story. The company as a whole has terrible communication skills. We had to call them when nobody showed up on the start date. After getting a second start date, nobody showed on that day and we had to call and inquire again. On the third date, the crew finally showed up. The crew had some hiccups but by far were the best at communicating with my wife and me. We have multiple projects planned over the coming years at our house but will not be using legacy.

    Response From
    Legacy Remodeling, INC
    Jul 29, 2014

    Communicating with our customers is one of our top priorities, so we're sorry to hear that you were displeased with this aspect of your Legacy experience. We will take your feedback into consideration and hope for the opportunity to earn your business in the future.

  • review
    Rebecca D.
    Greensburg, PA
    Jul 15, 2014
    Legacy Remodeling, INC

    They came out and were so professional and so thorough. The demeanor of the workers was great. They weren't intrusive at all. They were very nice and polite didn't swear at all. Anything I wanted they were agreeable to. They were absolutely perfect. I have a nephew who does this kind of work and I wouldn't let him to it because of his attitude.

  • comment
    Area Of Satisfaction
    Pittsburgh, PA
    Jul 12, 2014

    I was most satisfied with the quality of the product.

  • comment
    Recognize Excellence
    Washington, PA
    Jul 09, 2014

    The sales rep was great. He brought out and explained the value of having a specific glass on a window. It has made a big difference in the feel of our home. He was very complete. He even brought a lamp for to feel that no heat was coming through. He did a very good job of explaining and answering all of my questions.

  • comment
    Area Of Satisfaction
    Baldwin Township, PA
    Jun 30, 2014

    I was very happy with all the people they brought to the house. They listened and I never felt like a bother when I had a question. I felt safe leaving them and they're good with families.

  • review
    James W.
    Upper St Clair, PA
    Jun 30, 2014
    Legacy Remodeling, INC

    I thought that Dale Dermond was professional and courteous. The turn around time for the windows was quick and Legacy Remodeling did a good job with installing the windows on my home.

  • review
    Debbie T.
    Pittsburgh, PA
    Jun 25, 2014
    Legacy Remodeling, INC

    Legacy Remodeling, INC provided professionalism in every aspect. The workers were professional and the work is great. I was hesitant at first but the product is of a good value. Paul and his crew were great.

    Response From
    Legacy Remodeling, INC
    Jun 26, 2014

    Thank you for the feedback. It was a pleasure helping you improve your home and we look forward to earning your business again in the future.

  • comment
    Area Of Satisfaction
    Pittsburgh, PA
    Jun 13, 2014

    The job began sooner than anticipated and the work was done quickly and well. There were no additional expenses.

  • review
    Paul H.
    Bethel Park, PA
    Jun 13, 2014
    Legacy Remodeling, INC

    I am very satisfied with the workmanship quality of the product for the window job. I was kept in the loop throughout the entire process.

  • comment
    Remodeling Concerns
    Bethel Park, PA
    Jun 07, 2014

    I wanted a quality product backed by a solid warranty, and that is what I got.

  • comment
    Follow Up
    Bethel Park, PA
    Jun 07, 2014

    He was exceptional in his communication with me.

  • review
    Ed C.
    Upper Saint Clair, PA
    May 30, 2014
    Legacy Remodeling, INC

    The staff at Legacy Remodeling, INC is very professional. They have good quality for the price. Overall, I would say that I am very satisfied with them.

    Response From
    Legacy Remodeling, INC
    Jun 05, 2014

    Thank you for your business and the wonderful feedback. It was a pleasure helping you improve your home and we look forward to working again in the future.

  • comment
    Area Of Satisfaction
    Pittsburgh, PA
    May 29, 2014

    I was most satisfied with quality and clean up. It didn't even look like they were there except that I had new windows.

More Reviews & Comments

GuildQuality Partner Affiliations

  • James Hardie Preferred Remodeler

Affiliations

  • GuildQuality
GuildQuality Member
Guildmember
Since 2012
GuildQuality Master Award Winner
Guildmaster Award Winner
2014

Types of Work

  • Windows & doors (517)
  • Siding (385)
  • Roof (369)
  • Insulation (358)
  • Gutters (12)
  • +5 More

Recent Activity

  • 9/05/14 Legacy Remodeling, INC received feedback from a customer in Brookline, PA.
  • 8/29/14 Legacy Remodeling, INC received feedback from a customer in Glenshaw, PA.
  • 8/23/14 Legacy Remodeling, INC received feedback from a customer in Pittsburgh, PA.
  • 8/21/14 Legacy Remodeling, INC received feedback from a customer in Canonsburg, PA.
  • 8/18/14 Legacy Remodeling, INC received feedback from 2 customers.

More about Legacy Remodeling, INC

As a GuildQuality Guildmember, Legacy Remodeling, INC relies on our customer surveying to help them deliver an exceptional customer experience.

We have surveyed customers on behalf of Legacy Remodeling, INC in Pittsburgh, PA; Bethel Park, PA; Upper St Clair, PA; Wexford, PA; Monroeville, PA; Bridgeville, PA; Allison Park, PA; Aliquippa, PA; Dormont, PA; Gibsonia, PA; and 130 other cities in Pennsylvania, West Virginia and Ohio..

In this report, Legacy Remodeling, INC has published a summary of the customer feedback they've received since they joined GuildQuality in June 2012. In that time, 499 out of 718 customers (69%) responded to a GuildQuality satisfaction survey, with the most recent response in September 2014.

Legacy Remodeling, INC surveys all of their customers shortly after the completion of work, and their feedback appears in the summary on this page.

If you are a Legacy Remodeling, INC customer, and if Legacy Remodeling, INC completed work for you after June of 2012 but you haven't yet received a survey, please let us know.

If you have had work done by Legacy Remodeling, INC since June of 2012 and have not received a survey, please share your review. Once we receive your feedback, we'll mail you a post card with instructions on how to verify and publish your review. We rely on this verification process to ensure that all feedback published is from actual customers.

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