Member Report:
58 Responses
Response Rate:
63.0%
Dates:
09/16/2009 - 07/09/2010

In this report, Legacy Design Build Remodeling has published all ratings for the following selected questions that were provided by customers surveyed since September 2009. Since then, 58 out of 92 customers responded to a GuildQuality satisfaction survey, with the most recent response in July 2010.

Percentage of people who answered "Satisfied" or "Extremely Satisfied"

  • 100%
    Expertise
  • 97.0%
    Clean & Safe
  • 91.9%
    Construction Quality
  • 93.3%
    Employees & Subcontractors
  • 100%
    Warranty
  • 90.5%
    Superintendent Communication/Responsive

Customer comments selected by the member for inclusion in this report

  • I would say legacy has stood up to their reputation of quality and professionalism. - Jun 26, 2010 in Phoenix, AZ

    All of the staff I've worked with at Legacy have been great. Very patient with my questions. This is my first remodel experience, so I had no idea what to expect. Would never have been able to do this project without them. - Jun 24, 2010 in Tempe, AZ

    Overall.....very satisfied, excellent work, would definitely recommend Legacy to others. - Jun 10, 2010 in Mesa, AZ

    I am very happy with the process at this point. Rick, Annette and Ed have all been super. The site is always cleaned up by the time I get home from work, communication is excellent, really feels like a team effort. Thanks!Nancy - Apr 16, 2010 in Mesa, AZ

    I'm just very, very satisfied. - Apr 06, 2010 in Scottsdale, AZ

    My wife and I are are looking forward to many enjoyable gatherings in out new kitchen. That's where everyone ends up hanging out and now it will be more user and gust friendly and enjoyable. Thanks to the whole Legacy staff. - Mar 25, 2010 in Fountain Hills, AZ

    Overall we're very happy - Feb 16, 2010 in Glendale, AZ

    Great job! - Jan 05, 2010 in Paradise Valley, AZ

    We were very impressed with all the subcontractors. - Dec 14, 2009 in Peoria, AZ

    Legacy is great at what they do. I have received numerous compliments about my home. - Sep 18, 2009 in Phoenix, AZ

    We had a trendous superintendent, who was both capable and willing to listen - Sep 16, 2009 in Scottsdale, AZ

    Additional Comment
  • Kepp up the good work! You are a pleasure to work with and make the process fun. - Jun 26, 2010 in Scottsdale, AZ

    Customer Suggestion
  • Quality. The subs all seem as dedicated to the quality and the reputation of Legacy as Legacy employees.Communication. Besides the weekly meetings and minutes there is constant communication via email.Concerns for our situation. They always try to accommodate our needs....getting the washer and dryer hooked back up for the weekends, telling us we can move some furniture back into a room for our comfort, etc. - Jun 10, 2010 in Mesa, AZ

    Area(s) Of Satisfaction
  • Ian Cowan and Jackie the designer were both great. - May 03, 2010 in Peoria, AZ

    Everyone that was involved, it was awesome. - Apr 06, 2010 in Scottsdale, AZ

    Ed Feeney was on the job daily to check on progress and keep things moving smoothly. He and Mike Buckley always made sure everything was done to our satisfaction.Steve Yeomens was very helpful with his knowledge and experience in taking our visions of what we thought we wanted and making it happen. - Mar 25, 2010 in Fountain Hills, AZ

    Jacque, Ed and Mike were a pleasure to work with. - Feb 18, 2010 in Scottsdale, AZ

    1 Ed and Steve did a Great job.2 The suppliers were very good. I would like to especially recognize Finecraft Cabinets for their work and attention to detail. - Jan 05, 2010 in Paradise Valley, AZ

    Jacque Richardson was involved with every weekly meeting and provided excellent color/design selections. She provided convenient methods to pickup our major fixtures purchases.Ed Becker provided timely updates and responses to emails.He improvised solutions to our unique ADA requirements.He was also instrumental in evaluating and repairing the attic rafters necessitated by years of termite damage.Shawn Cutlip did many impromptu tasks that helped Peggy handle little details and cosmetic touches. - Jan 01, 2010 in Phoenix, AZ

    ALL DID EXCEPTIONAL JOB - Dec 23, 2009 in Phoenix, AZ

    Ian did a wonderful job. - Dec 14, 2009 in Peoria, AZ

    Recognize Excellence
  • I was very happy that not only did they handle everything, but they handled everything quite well. - May 03, 2010 in Peoria, AZ

    The project turned out exactly as we'd planned. They took time to make sure we could see options and see what were getting. - Apr 26, 2010 in Chandler, AZ

    Their personal connection to the customer. - Apr 06, 2010 in Scottsdale, AZ

    Their job supervision and keeping me informed during the whole process. - Mar 25, 2010 in Fountain Hills, AZ

    The entire experience was very positive. - Feb 18, 2010 in Scottsdale, AZ

    I appreciated Steve's knowledge and great ideas for my rebuild. We are so happy and satisfied with the plan. We don't regret any of it at all! We have a new home and are happy campers. - Jan 07, 2010 in Scottsdale, AZ

    1)Steve did a fantastic job on the design, he kept us from making some poor decisions in some cases.2)Ed's comunication, follow-up and attention to detail are fantastic. - Jan 05, 2010 in Paradise Valley, AZ

    They did what they said they were going to do. - Dec 07, 2009 in Phoenix,, AZ

    The site manager helped us to coordinate our people with their people to get the job done. That was important because we were not there to see to everything. The quality of work was high and we appreciate that. - Oct 14, 2009 in Scottsdale, AZ

    Keeping the work place safe and secure. We felt we could trust them. - Sep 27, 2009 in Peoria, AZ

    The entire Legacy team was fantastic to work with. We were very confident that they wanted us to be nothing less than totally satisfied. They never asked us to compromise. As problems arose, we know they wanted to get it right. - Sep 25, 2009 in Scottsdale, AZ

    Their communication was good and I had great trust in the people that did the job. - Sep 24, 2009 in Phoenix, AZ

    We were satisified with the construction aspect. Ed Becker, the project manager worked with us, seemed interested in our needs, and worked within the time frame. The people he had working on our house did a quality job. The subcontractors were good to work with and did a nice job. - Sep 20, 2009 in Chandler, AZ

    I think personalities the people we worked with were all very social, the people we worked with from Legacy and the subcontracting were all very guniuene and great. - Sep 18, 2009 in Phoenix, AZ

    My house is designed and built wonderfully. The quality of the materials is outstanding. - Sep 18, 2009 in Phoenix, AZ

    Area Of Satisfaction