- Member Report:
- 25 Responses
- Response Rate:
- 80.6%
- Dates:
- 06/20/2009 - 03/19/2010
In this report, Lancaster County Timber Frames has published all ratings for the following selected questions that were provided by customers surveyed since June 2009. Since then, 25 out of 31 customers responded to a GuildQuality satisfaction survey, with the most recent response in April 2010.
Percentage of people who answered "Yes" to "Yes or No" questions
Percentage of people who answered "Satisfied" or "Extremely Satisfied"
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Area Of Satisfaction
I love the workmanship. The guys were really, really good to work with. They always had a positive attitude and I could tell they enjoyed their work. - Apr 05, 2010 in Christiana, PA
The quality and ease of working with on project. - Jan 17, 2010 in Sewickley, PA
Design, quality, timeliness, and responsiveness - Jan 14, 2010 in Wrightsville, PA
Excellent working relationship with staff - Jan 09, 2010 in Fredricksburg, PA
The people. They were excellent to work with. They were professional, courteous, and made you feel as if your project was the only one they were working on. - Dec 14, 2009 in Sewell, NJ
The team that erected the timberframe were terrific! They knew exactly what they were doing, worked extremely hard in some hot, humid conditions, were very professional and very courteous. Thanks to Chuck, Randy, Luke, Andy and Kevin! - Dec 07, 2009 in Hamburg, PA
Overall profesionalism, willingness to take the time to provide all necessary documentation (and a lot of extra) on a publicly-funded project. Their willingness to work with us on a split delivery schedule and their workmanship was outstanding. - Dec 07, 2009 in Myersville, MD
Install of timbers looks beautiful - Dec 03, 2009 in Glen Rock, PA
Quality - Jul 28, 2009 in Southampton, NY
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Additional Comment
Would and will use on my next project. - Jan 17, 2010 in Sewickley, PA
An overall excellent experience resulting in a beautiful timber frame - Jan 09, 2010 in Fredricksburg, PA
We would highly recommned LCTF for any structural timber framing project. I worked directly with Amy Good and Josh Coleman and they were extremely helpful and professional throughtout the entire process. - Dec 07, 2009 in Myersville, MD
They were great and we are very happy with their product! - Jul 08, 2009 in Fox Chapel, PA
The day they came out, it looked as if inclement weather would come about soon. However, my partner and I worked with them when they got there and we all got the job done quickly. I enjoyed working with them immensely. They were very professional. - Jul 02, 2009 in Quakertown, PA
I have great respect for this organization. Highly qualified, professional and creative designers and craftsman. Will look forward to working with them in the future.Mary Ellen TaylorTaylor Landscape Contractors, IncLandenberg, PA 19350 - Jul 01, 2009 in Landenburg, PA
Overall, I am very pleased with Lancaster. - Jun 25, 2009 in Lloyd Harbor, NY
I would use them again as much as possible, i loved everything about it. - Jun 24, 2009 in Leesburg, VA
You guys were great! - Jun 24, 2009 in Free Union, VA
i have never worked with a company that has been more profesional than LCTF . we will be doing business with them for years to come. - Jun 20, 2009 in Tabernacle, NJ
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Area For Improvement
I don't feel that they fell short of any of my expectations. They delivered what they said they were going to do. It was a great experience. - Dec 14, 2009 in Sewell, NJ
LCTF did not fall short of our expectations in any areas. - Dec 07, 2009 in Myersville, MD
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Easier Than Expected
LCTF's reputation proceeds them and we have worked with them on previous projects. So, we were not suprised to find them so easy to work with - but it was still a pleasure. - Dec 07, 2009 in Myersville, MD
