Kent Homes
You could not find a better group of polite, courteous, respectful and professional people to work with. This is my second time with them and it only got better. Don't let them get away!
Member Profile
Kent Homes, “A Smarter Way to a Luxury Home” Read more
Kent Homes specializes in residential home building for active adults throughout well-established communities in Coastal North Carolina. For nearly 23 years, Kent Homes has maintained one primary focus, to be “A Smarter Way to a Luxury Home”.
And “how”, may you ask, is Kent Homes “A Smarter Way to a Luxury Home”?
For starters, Kent Homes offers innovative, yet functional home designs with “WOW factors” often reserved for homes in significantly higher price ranges. WOW factors, such as expansive “entertaining style” kitchens and indoor / outdoor spaces that allow you and your guests full access to one the countries’ most comfortable coastal climates.
Then there is Kent Homes’ philosophy of “continuous improvement”, a simple philosophy woven into the very fabric of who Kent Homes is. Continuous improvement, found in the quality of construction of every home, found in the professionalism of Kent Homes’ employees, found in the processes and systems devised to make your home building experience void of surprises, full of options and possibilities, all so that you, the homebuyer, never lose sight of the dream that began this journey.
You’ll also find that Kent Homes is determined to get the job done right, from start to finish. From involving you in the initial preparations and planning and from there on, Kent Homes’ customer-focused systems ensure that not only will they meet your expectations, but will most likely exceed them.
And last, but possibly most important of all, is Kent Homes’ PASSION for maintaining one of the highest satisfaction rates in the industry. Kent Homes is not satisfied until you are, it’s that simple.
So, make Kent Homes your homebuilder of choice. Let them be “A Smarter Way to a Luxury Home”, for you.
Affiliations
GuildQuality
National Association of Home Builders
Custom Builders USA
North Carolina Home Builders Association
Customer Feedback Summary
29 out of 34 customers responded to a survey
Likely to Recommend
Recent Reviews & Published Comments
It has been a good experience and I like the quality of the work they do.
Carol is absolutely awesome. Her attention to detail is comforting and her follow up skills are top notch. We are lucky to be working with Carol Hobbs and Kent homes.
Kent Homes
Generally, the customer is the inexperienced partner in a builder/homeowner relationship. Kent Homes levels the playing field and the homeowner can focus on the excitement of their new home building experience.
From a Kent Homeowner who we met while looking at property in St. James Plantation.
Keep doing what you're doing.
I felt a little rushed through the selection process for the design features. As I stated elsewhere in the survey, it was very difficult to make decisions regarding design features by looking at photographs.
Kent Homes
The Kent team has been exceptional. They have responded to every request; have been prompt in answering questions and have gone above and beyond making my decision to build a home a positive one. I am totally confident that the building process will be a positive experience and that I will love my new home.
Inquiring about builders at St. James Plantation.
Better selection process for design features in the Seaside Plans for St. James. It is hard to choose fans, light fixtures, etc. from photographs.
Kent Homes
We are approximately 2/3rds of the way through the building process, and we never would have thought it could go so smoothly. We'd never built before and had heard our share of horror stories. Our experience has been the opposite of a horror. Much more like a very professional dream.
Again, if there were a 5 Chris would get it because he really does want us to have the very best experience he can offer.
Not only professional and courteous, but caring as well. Both Chris and Carol have shown a lot of concern for our friends, the Browers, in a difficult time. They've definitely gone the extra mile.
Jeff Porter spent a lot of time helping us with our tile backsplash, the painter worked with Chris to accommodate some last minute requests, and our first meeting with our landscaper went very well.
The site gets a 4 for safety and a 3 for cleanliness.
My clear understanding is this: I call Chris, and he gets it done!
Both Chris and Carol would get a 5 on this if there was one!
At this point we're thoroughly satisfied, but the house is still in a fairly "rough" stage to judge completely. As Chris very well knows, my only real concern has been the ultimate color of the exterior brick which I hope will dry to more closely match the sample I chose from in the Design Center.
Kent Homes
Kent Homes builds a quality house, but their office is very disorganized. If you want to vary from their model in any way, they have a hard time dealing with that. It seems that they are prisoners of their software. If they don't already have a button to push for that particular item, they have no idea how to handle your request. Many of their subs were very good, and the super on our job was wonderful. If it were not for him, we would have been calling Dan Kent personally at least once a week to address one problem or another. The landscaper (sub) they used in our area is AWFUL. He talks a good talk, but does not deliver. This is the second house we have built, and this was a much less satisfactory experience than our first. If you don't want to think, and are willing just to take whatever they offer, you will at least get a well built house. However, if you have any preferences or opinions about what you would like in YOUR house, we recommend a different builder!
I thought Carol Hobbs was exceptional and responsive.
I head about them through word of mouth.
They should make sure that all extra fees and costs are presented to the customer right away.
I heard about them through the internet..
I would like more options, specifically with lighting. Also, I'm not happy with their carpet. I had to upgrade to deluxe. I think they need to upgrade their carpet.
Carol is the best, I'd give her a 4 plus.
Live South conference
Offer the same level of upgrades for all home series. I.E., Let the buyer add options to their delight!
Kent Homes
We're just at the framing stage of having Kent Homes build our house, but the people -- from Dan Kent, to Carol Hobbs in Sales and the Design Center, to Chris Moore, our Construction Manager -- have been totally wonderful to work with. They are honest, professional and fair. And having a sense of humor during what can be a stressful time doesn't hurt either! They all qualify in that dept. too, and that shouldn't be underestimated.
I believe it was the Live South Show in the Washington, D.C. area and/or a recommendation from our St. James Sales Rep.
The only area they could improve on is more attention to detail in their written documents. It would help them to look as professional as they are in their building and dealing with people.
Photos
Showing 1-5 of 5
Guildmember since 2007
As a GuildQuality Guildmember, Kent Homes relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of Kent Homes in Southport, NC; St. James, NC; Leland, NC; New Bern, NC; Fort Salonga, NY; Manville, NJ; Harrisburg, PA; York, PA; Manteo, NC; Annandale, NJ; and 9 other cities in New Jersey, Kentucky, Virginia, North Carolina, California, and 1 other state.
In this report, Kent Homes has published a summary of the customer feedback they've received in the past 12 months. In that time, 29 out of 34 customers (85%) responded to a GuildQuality satisfaction survey, with the most recent response in January 2012.
Recent Activity
Kent Homes received feedback from a customer in York, PA.
01/27/12
Kent Homes received feedback from a customer in Annandale, NJ.
01/24/12
Kent Homes received feedback from a customer in Fort Salonga, NY.
01/24/12
Kent Homes received feedback from a customer in Manville, NJ.
01/23/12
Kent Homes received feedback from a customer in Flemington, NJ.
01/21/12
2012 Guildmaster Application
Kent Homes is a candidate for a 2012 Guildmaster Award.
The Guildmaster Awards recognize exemplary service among home builders, remodelers,
developers, and home services contractors.
Click here
to review this year's qualifications.
To be eligible for consideration, Kent Homes must survey all
of their customers.
If you are a recent customer of Kent Homes and have not yet
received a customer satisfaction survey, please let us know.
We need your feedback in order to conduct a thorough review of Kent Homes's application.