- Member Report:
- 53 Responses
- Response Rate:
- 80.3%
- Dates:
- 12/06/2006 - 06/16/2010
In this report, Kent Homes has published all ratings for the following selected questions that were provided by customers surveyed since December 2006. Since then, 53 out of 66 customers responded to a GuildQuality satisfaction survey, with the most recent response in June 2010.
Percentage of people who answered "Yes" to "Yes or No" questions
-
Additional Comment
We have had 5 homes built in our life time and the process with Kent homes was the most professional and smooth of any of these. I commend the entire staff on their professionalism. - Dec 23, 2009 in Midlothian, VA
Our experience when we picked out flooring colors, fixtures, cabinets, etc. with Kristen was a worthwhile day. We flew in from Pennsylvania. She made our experience of going through the process extremely easy; the layout and flow was sensible and she was extraordinarily helpful. - Sep 08, 2009 in Leland, NC
Thanks especially to Frank D'Andrea for his patience and outstanding supervision of the job. - Aug 30, 2009 in Leland, NC
Frank D'Andrea was our project manager and he did an absolutely awesome job for us! He was professional, easy to work with and always prompt or ahead of schedule with the progress of our home. Frank always kept us informed of any changes, and kept us involved with the construction day to day. Thanks Frank!!!! - May 06, 2009 in Wilmington, NC
Kent Homes was a pleasure to work with. The Kent Select process was also easy to work with. The selections were a little limiting but the fact that they came out with new selections as we were finalizing the house plans was a benefit to us and improved the aesthetic quality of the home. The process they have to keep remote owners up to date with their progress is exceptional. Tim Burleson and Frank D'Andrea were both very professional and kept to their word on every item. I would strongly recommend them to other interested people wishing to build a home. - Apr 29, 2009 in Little Silver, NJ
Best walk through before closing...extremely proifessional..very organized..empressed even a type A personality.... - Mar 19, 2008 in Wilmington, NC
Everything has just been perfect. They fixed the couple of little things that were wrong right away, they don't do that in Jersey. We are very happy with our home. - Oct 24, 2007 in Southport, NC
They were very professional, they follow through, and their people actually found more than my wife and I did at the punchlist walk through. What was done was done very well. One instance, the fireplace wasn't done correctly, so they tore it out and replaced it. I thought that was pretty good and really reflected their professionalism. - Jun 13, 2007 in Wilmington, NC
We've been extremely satisfied. They are as professional as anyone we have ever dealt with in any business relationship. They have done what they said they were going to when they said they were going to do it, and it's been a great overall experience. - Jun 13, 2007 in Wilmington, NC
Brian King was very easy to work with. He was knowledgeable, always responsive and helpful. He was one of the reasons why the entire process was pleasant and efficient. We enjoyed working with him and trust his advice. He is the kind of employee that anyone would want to have represent their company well. We were also impressed with the sub-contractors and how committed they seemed to doing a good job and satisfying the customers. - May 31, 2007 in Wilmington, NC
I was especially happy with the construction foreman and the way the subcontractors handled detailed issues after we moved in. - Dec 13, 2006 in Wilmington, NC
The superintendent, Frank, was extremely professional and I think he needs a raise. I've been in real estate for a long time and I've never seen a better built home. - Dec 08, 2006 in Wilmington, NC
