Ken is very organized and kept me informed daily. He is very approachable and easy to talk. He is easy to get in touch with and follows through if he says he is going to do something. I enjoyed working with Ken.
Member Profile
Ken Garland Homes has become known as one of premier custom home builders in the Memphis area for two generations. Ken Garland Homes was founded by Ken Garland Sr in 1965. Read more
Ken Garland Homes has an excellent reputation with appraisers, architects, decorators, engineers, inspectors, trades people and most importantly our homeowners. All homes are personally supervised daily.
Ken Garland Homes uses only the finest materials and subcontractors in the area to make sure that every home they build meets Ken Garland’s quality standards.
Ken Garland homes can be found in some of the Memphis areas finest subdivisions such as: The Cloisters, River Oaks, Southwind, Forest Hills II, Riveredge, Grove Park, The Laurels.
Ken Garland Homes are proud to have many of their homeowners as clients for the second and third time.
Ken Garland, Jr is one of only 20 home builders from around the nation selected to participate in the National Association of Home Builders – Pacesetter Builder 20 club. (www.pacesetterbuilders.com) This allows groups of builders from similar, non-competing home building firms from around the nation to meet twice a year to discuss proven techniques and the latest trends in design, production and management. The knowledge they gain from each other enables the Pacesetter Builder 20 club members to improve their business operations, increase quality of the homes they build and raise our standards of customer service. To date the Pacesetters have met in the following cities: Washington, DC, Austin, TX, Denver, CO, Memphis, TN Philadelphia, PA, San Antonio, TX, Phoenix, AZ, Omaha, NE, Cleveland, OH, San Francisco, CA, Hartford, CN and Seattle, WA. Ken Garland, Jr served as the 2000 president of the group as well as the local president of the Memphis Area Association of Home Builders.
Guildmaster Award Winner
2007 Guildmaster With Highest Distinction
2008 Guildmaster With Highest Distinction*
2010 Guildmaster With Highest Distinction
2011 Guildmaster With Highest Distinction
Affiliations
GuildQuality
National Association of Home Builders
Better Business Bureau
National Association of Realtors
NAHB Certified Green Professional
Memphis Area Home Builders Association
Guildmaster Q&A
Company History
Ken Garland, Sr. founded Ken Garland Homes in 1965, and his son, Ken Garland, Jr., joined the company part-time in 1988 while attending The University of Memphis. After graduating with a degree is sales & marketing in 1992, he joined the firm full time.
Scope of Work
Custom home construction.
Team Makeup
Ken Sr. and Jr. oversee administrative tasks and project management. Rob Hurston is our construction supervisor.
Personal
Ken Sr. and his wife Margaret have been married for 42 years and have two children, Ken and Elisa. Ken Jr. has been married to his wife Ashley for 11 years, and they have two children.
More than 90% of your clients would recommend your firm to a friend - this qualifies you as a GQ Guildmaster. How do you earn such high praise from your customers?
We stand behind the homes we build and genuinely try to please the customer.
Client Profile
Custom home owner clients who are looking for a home builder with experience in building custom homes.
Approach to Working With Clients
Hands on and good communication.
Ongoing Staff Training and Development
We consistently attend seminars throughout the year to help us improve the homes we build and the service we provide.
Motivating Employees
We treat our employees fairly and honestly.
Why are you a builder/remodeler?
My father and grandfather both had construction backgrounds - I guess it's in my genes.
What should clients bring to the table and contribute during the construction process? What can they do to help make the relationship a success?
Select a knowledgeable builder with experience in building custom homes. Do your homework and plan ahead. Make your selections early and try to avoid changes that add cost and time to the process.
How do you market your company?
Many of our home owner clients come from referrals from previous clients.
What are the biggest challenges facing companies like yours in the building industry? What are some of the challenges facing your business right now?
Our primary challenge is the rise in material and labor costs.
What's next for your company
We seek to continue to build upon our reputation as one of Memphis's premier custom home builders.
Customer Feedback Summary
39 out of 41 customers responded to a survey
Likely to Recommend
Expertise
Communication
Construction Quality
Professional & Organized
Trust
Value
Warranty Explanation
Warranty
Recent Reviews & Published Comments
Ken Garland Homes
Ken did a fantastic job for us! My wife and I are very pleased with the subcontractors workmanship and level of professionalism. He regularly inspected every detail of the job and communicated all aspects of the project promptly with us and kept our project on budget. Our only regret was that we had not selected him to build our first home.
Ken did a fantastic job for us! We are very pleased with his workmanship and level of professionalism. He communicated all aspects of the project promptly with us and kept our project on budget. Our only regret was that we had not selected him to build our first home.
Ken Garland's knowledge of quality construction options, business expertise and communication skills allowed him to exceed my expectations. I have already recommended him to friends as a first class professional.
Ken did a great job of setting and managing our expectations throughout the process. Also all of ken's subs were high quality people that we were comfortable having on our property and in our house.
Best home construction we ever were associated with. Ken will definitely build our next home (if needed).
Ken's attention to detail and personal involvement.
exceeded expectations in all areas. outstanding.
As in any long term project we had some problems along the way. What makes the difference is in how those issues are resolved. All issues were handled in a non-confrontational manner, always courteously and with an intent to please on behalf of Ken Garland and his subs. We could not have been happier with the process and, now, could not be happier with our house.
We anticipated a good experience and it was. Ken is a dream to work with and all of his subs are very cooperative and always attempt to achieve whatever they've been asked to do. Actually, we thoroughly enjoyed the building process.
They were fantastic to work with.
He's just an easy builder to work with. He has done what he has said he would do and on a pretty reasonable schedule.
Ken did, and he was willing to help me resolve a problem concerning other builder's irresponsibility.
Guildmember since 2005
As a GuildQuality Guildmember, Ken Garland Homes relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of Ken Garland Homes in Germantown, TN; Memphis, TN; Lakeland, TN; and Eads, TN.
In this report, Ken Garland Homes has published a summary of the customer feedback they've received since they joined GuildQuality in July 2005. In that time, 39 out of 41 customers (95%) responded to a GuildQuality satisfaction survey, with the most recent response in October 2011.
Recent Activity
Ken Garland Homes received feedback from a customer in Memphis, TN.
10/13/11
Ken Garland Homes received feedback from a customer in Germantown, TN.
07/21/11
Ken Garland Homes received feedback from a customer in Memphis, TN.
07/05/11
2012 Guildmaster Application
Ken Garland Homes is a candidate for a 2012 Guildmaster Award.
The Guildmaster Awards recognize exemplary service among home builders, remodelers,
developers, and home services contractors.
Click here
to review this year's qualifications.
To be eligible for consideration, Ken Garland Homes must survey all
of their customers.
If you are a recent customer of Ken Garland Homes and have not yet
received a customer satisfaction survey, please let us know.
We need your feedback in order to conduct a thorough review of Ken Garland Homes's application.