- Member Report:
- 76 Responses
- Response Rate:
- 90.5%
- Dates:
- 04/26/2007 - 07/24/2010
In this report, Kalan Homes has published all ratings for the following selected questions that were provided by customers surveyed since April 2007. Since then, 76 out of 84 customers responded to a GuildQuality satisfaction survey, with the most recent response in July 2010.
Percentage of people who answered "Yes" to "Yes or No" questions
Percentage of people who answered "Satisfied" or "Extremely Satisfied"
-
Sales Follow Up
Crystal has been very attentive throughout. - May 08, 2010 in West Lafayette, IN
-
Important In Purchase
Outside attractiveness, design of the unit I selected, size of rooms and how well my life style would fit into that space. After several casual visits, the one thing that tipped the scales was to see the lovely club house and learn about the home owners association and the sense of community. I have found the "community" aspect especially enjoyable. - May 08, 2010 in West Lafayette, IN
We liked everything we saw. - May 03, 2010 in West Lafayette, IN
Design and amenities - Mar 30, 2010 in West Lafayette, IN
All of the above, but most specifically the Interior Design and Amenities: Space planning meets our needs for ample living and storage space organized in an aesthetically pleasing manner. Also we were looking for a more relaxed lifestyle without stairs and a yard. - Mar 05, 2010 in West Lafayette, IN
We liked the design and location and the price was good. - Nov 12, 2009 in West Lafayette, IN
Location, amenities, and community activities - Aug 28, 2009 in West Lafayette, IN
Location and a feeling of security. - Jul 08, 2009 in West Lafayette, IN
I wanted a condo in West Lafayette but wasn't happy with what I had seen untill I drove by Stonebridge. They had everything I wanted except a jacuzzi, and that problem was solved as well! I am looking forward to getting furniture and decorations for my new home. Everyone at Stonebridge is so organized and effecient that I don't have to worry about anything else! - Jun 29, 2009 in West Lafayette, IN
Location. I'm not retired and it's a mixture of ages, not all senior citizens. Location in relation to my job. - Mar 20, 2009 in West Lafayette, IN
Location, reputation, price, design, service. - Dec 18, 2008 in West Lafayette, IN
Exterior and interior design was primary. The wooded location of our particular unit was important. We feel we received very good value. - Dec 18, 2008 in West Lafayette, IN
I needed to downsize and Stonebridge was a great fit for me -- location, amenities and price - Oct 24, 2008 in West Lafayette, IN
The design was one and I felt it was a good value for what you received for the price. - Oct 14, 2008 in West Lafayette, IN
Location - Amenities-design - Oct 12, 2008 in Lafayette, IN
I was most influenced by the setting and where it is and also visiting the show home and looking at it and things. It was very open and bright. - Sep 23, 2008 in West Lafayette, IN
The whole package, especially the employees. 3 employees in particular: Crystal, Derreck and Kim (who was one of the owners). Those 3 people are very helpful. - Sep 08, 2008 in West Lafayette, IN
The location was what most significantly influenced my decisions to purchase in the community. - Jun 24, 2008 in West Lafayette, IN
-
Additional Comment
It was a great experience and we are just thoroughly enjoying it. - May 03, 2010 in West Lafayette, IN
Crystal, Kim, Jason, and Diane have all been extremely professional in their dealings with me. They have "bent-over-backwards" to be helpful, and considerate. I truly appreciate their efforts. - Apr 29, 2010 in West Lafayette, IN
Jason Hardebeck has been exceptional. He did an excellent job during our walk-through and been very diligent in getting issues corrected. - Mar 30, 2010 in West Lafayette, IN
Superintendent Jason Hardebeck responds quickly, professionally, and courteously to all issues, large or small. - Mar 05, 2010 in West Lafayette, IN
I am very happy with Stonebridge's performance. - Jan 15, 2010 in West Lafayette, IN
We moved in about three weeks ago and love it. Kim Thonn andher staff are terrific. - Nov 12, 2009 in West Lafayette, IN
This is our 16th home--most of them being new. We were very impressed with the staff--especially that Crystal remembered our name and that we were from Arizona--from a short visit we made over a year ago. Plus we were impressed with the walk through with Derek--he was extremely thorough and informative. - Aug 28, 2009 in West Lafayette, IN
We could nto be happier with our new home. Crystal, Kim, and Derek are wonderful! The quality of our home is better than we expected and our location is perfect for me. Our woods view is amazing. We feel blessed to be in this community. - Dec 18, 2008 in West Lafayette, IN
The group here is very professional and goes above and beyond the norm. We have built several houses over the years and this was the most error free construction of them all. The group continues to work hard to make everyone feel welcome, and has provided opportunities for the residents to get to know each other. They have continued to invest in the development through what I am sure is a very difficult time for any builder. - Dec 18, 2008 in West Lafayette, IN
CRYSTAL WAS A PLEASURE TO DEAL WITH. PROFESSIONALIN AN ENJOYABLE MANNER. HAS MANY ADMIRABLE QUALITIES. - Oct 24, 2008 in West Lafayette, IN
We are very happy with the decision we made and look forward to the future living at Stonebridge. - Oct 14, 2008 in West Lafayette, IN
We have been so happy with the whole process! Any questions that we've had, they've been so excellent about the whole thing. - Oct 06, 2008 in West Lafayette, IN
It's been such a wonderful experience. We can't thank them enough. - Sep 11, 2008 in Lafayette, IN
-
Area Of Satisfaction
I liked it when they met all the deadlines and everything was met as planned. - Nov 16, 2009 in West Lafayette, IN
The whole process was made easy & they really have thought of all the details so we just felt excited to move in. - Jul 20, 2009 in West Lafayette, IN
The construction was exceptionally well done. The work of Stonebridge to get the neighbors meeting together has been very helpful. - Jul 20, 2009 in West Lafayette, IN
DURING THE SHOWING THROUGH THE SALE AND FOLLOW UP HAS BEEN VERY GOOD. - Jun 30, 2009 in West Lafayette, IN
Qualiey of construction. Quality of club house. Friendly and helpful staff. - Dec 15, 2008 in West Lafayette, IN
-
Recognize Excellence
Kim Thon, Crystal Vander Plaats, & Derek are all outstanding. - Jul 20, 2009 in West Lafayette, IN
Kim, Derek and Crystal have all been very responsive to our needs. This is a first class operation! - Jul 20, 2009 in West Lafayette, IN
Derek and Kim have both been great. We did not deal with Crystal in buying but have come to believe that she is a wonderful addition to their staff. - Dec 15, 2008 in West Lafayette, IN
Derek has always been very helpful & able to answer any of my questions. - Oct 03, 2008 in Lafayette, IN
-
Any Changes?
So far we wouldn't change a thing! - Jul 20, 2009 in West Lafayette, IN
-
Problem Resolution
They did extremely well! - Oct 06, 2008 in West Lafayette, IN