Member Report:
114 Responses
Response Rate:
85.7%
Dates:
05/05/2009 - 02/27/2010

In this report, James Hardie Siding Center has published all ratings for the following selected questions that were provided by customers surveyed since May 2009. Since then, 114 out of 133 customers responded to a GuildQuality satisfaction survey, with the most recent response in March 2010.

Percentage of people who answered "Yes" to "Yes or No" questions

  • 98.2%
    Recommend Member

Percentage of people who answered "Satisfied" or "Extremely Satisfied"

  • 96.4%
    Professional & Organized
  • 92.3%
    Showroom Experience
  • 96.8%
    Quality: Workmanship/Materials/Crew
  • 93.8%
    Construction Quality
  • 98.2%
    Value
  • 93.8%
    Schedule
  • 90.4%
    Communication
  • 96.8%
    Project Manager Professionalism
  • 94.1%
    Sales Knowledge
  • 100%
    Sales Solutions
  • 96.8%
    Concern For Needs
  • 88.4%
    Clean & Safe
  • 92.6%
    Follow Up

Customer comments selected by the member for inclusion in this report

  • The installers were HIGHLY skilled construction workers. I had expected craftsmen. - Jan 30, 2010 in Denver, CO

    Our experience with all the James Hardie Siding Center personnel was, overall, very professional. During installation, the electrical wiring in one part of the house suffered damage due to a nail hitting a wire. The problem was identified and James Hardie quickly took the steps necessary to repair and pay for the damage. These types of situations probably occur on a percentage of all jobs since nobody has "x-ray vision". - Jul 13, 2009 in Arvada, CO

    I have absolutely no complaints about any phase of the project from start to finish and that also includes financial aspects . - Jun 30, 2009 in Commerce City, CO

    Area For Improvement
  • My concerns were addressed and resolved immediately! - Jan 30, 2010 in Denver, CO

    The crew that was used was friendly and polite. - Jan 04, 2010 in Littleton, CO

    Mike A. and the installation crew were very professional. - Jan 02, 2010 in Littleton, CO

    I was most satisfied with how quickly they finished the job. We rushed them a little and they still did a good job. - Dec 19, 2009 in Brighton, CO

    I was most satisfied with all areas. We have been very satisfied with James Hardie Siding Center. - Dec 19, 2009 in Littleton, CO

    The project manager and all of the workers were very courteous and responsive to any questions I had. - Dec 19, 2009 in Centennial, CO

    How the product improved the look of the home. We've had many compliments from the neighborhood. - Nov 12, 2009 in Littleton, CO

    The final results are excellent. - Oct 29, 2009 in Littleton, CO

    It was a fabulous experience. Mike was just phenomenal. Everyone was so very pleasant. The whole project was done so speedily and it looks gorgeous. - Oct 26, 2009 in Morrison, CO

    The professionalism and the crew were wonderful. Everything was done in a very professional manner. - Oct 16, 2009 in Lakewood, CO

    We were most satisfied with the Project Manager and installation crew. Projects like this can turn into a nightmare with the wrong people in charge. We were very relieved to have a crew and Project Manager that made our project painless. - Oct 10, 2009 in Golden, CO

    When Mike gave us the bid, he gave us a very detailed bid and showed great concern for us as customers. Secondly, the quality of the workmanship was very good and we were very happy with the finished product. - Sep 28, 2009 in Lakewood, CO

    The construction crew worked quickly and efficiently to finish the job. We were also really impressed with how well everything was cleaned up at the end of each day. - Jul 24, 2009 in Golden, CO

    The timely manner they scheduled our work was great. They went about the job in the utmost professional manner and they completed it quickly and beautifully. - Jul 13, 2009 in Centennial, CO

    We spent time early on considering various siding options; vinyl, aluminum, etc. and concluded that the Hardie Plank was our best choice. That said, the best of materials will not work if it is not installed properly. The installation crew from Hardie did a great job as evidenced by the very short "punch list" put together at the end of the job. - Jul 13, 2009 in Arvada, CO

    Our crew was very friendly and easy to work with - Jul 11, 2009 in Westminster, CO

    After the day's work, the work area was cleaned up very good. No trash, materials or work tools left behind. the workmanship was exceptional. After the job was completed, the few minor things that I noticed were taken care of quickly and to my satisfaction. - Jul 06, 2009 in Englewood, CO

    We liked how the company worked with us. The salesman answered all our questions and was very courteous and professional. We were amazed at the planning that must happen when the day to start finally arrives. It's like a choreographed event. Every person on the job was super nice. The crew works so hard as well. - Jul 06, 2009 in Centennial, CO

    I soon discovered that the crew were very professional at installing the siding, the project manager Luke Malakowsky came up with solutions to questions that I had very quickly, and the sales consultant, Mike Atencio, reviewed every aspect of the job from start to finish very thoroughly I had no questions afterwards. And of course Michael Sipe sales manager helped me tremendously with making the job possible on the financial end of the spectrum, please let each and every one of these people know that I appreciate what they have done for me and am very grateful, once again Thanks for a job well done! - Jun 30, 2009 in Commerce City, CO

    House looks great! Siding crew was very diligent and professional, and no loud music (no music at all). - Jun 30, 2009 in Denver, CO

    The overall appearance. With the new siding, it was a complete house transformation! - May 11, 2009 in Conifer, CO

    The care the work crew took; making sure areas where old siding was removed, new siding went up before they left for the day. Especially when snow was predicted, they were great in getting thing covered up. - May 09, 2009 in Aurora, CO

    The people that I worked with are some of the most professional, hardworking, and honest people I've ever dealt with. I'm very pleased with the product as well. - May 07, 2009 in Cherry Hills Village, CO

    In general, whole experience was professional, courteous, and very good. From the initial consultation/presentation, to some design/construction decisions, and to executing the work ... we were very pleased. Even the materials delivery guy, and the dumpster guy, and the gutter folks were all nice and did well. - May 05, 2009 in Boulder, CO

    The whole experience was very positive. The workers were efficient, hardworking, and took great pride in what they were doing. They were not at all an intrusion to have around.They handled everything so well, I was very impressed. - May 04, 2009 in Centennial, CO

    Area Of Satisfaction
  • The entire experience was exceptional - Jan 03, 2010 in Denver, CO

    I can't say enough good about the crew. They were wonderful. My house is gorgeous. It is the best experience I have ever had with any workman that have ever came to my home. - Oct 16, 2009 in Lakewood, CO

    The installation guys were wonderful, they can bring people to the house any time they want to see how beautiful the installation looks. - Aug 19, 2009 in Centennial, CO

    Thanks for a job well done. There are other organizations in the Denver area installing Hardie. We chose to go with the Hardie Siding Center and have not been displeased. We would recommend them to others seeking a great product, well installed at a fair price. - Jul 13, 2009 in Arvada, CO

    I would recommend James Hardy to friends and co-workers. If someone with the company said it would happen, it did. Great Job and thanks! Much better than my experience with my recent roof contractor. - Jul 06, 2009 in Englewood, CO

    We love our newly sided house, although it was quite an investment. We are sure it will "pay off" for us in the coming years. All the neighbors have commented on it, and hopefully they will join the James Hardie siding group! - Jul 06, 2009 in Centennial, CO

    Frankly I didnt think there was much hope for this old house, the James Hardie people changed all of that within 5 days,now every one that drives by slows down and looks the place over, not to mention some of the wonderful comments that we recieve from our neighbors that knew what the house looked like before. - Jun 30, 2009 in Commerce City, CO

    We are very satisfied with the look of our house. We're looking forward to NOT painting for many years. - May 09, 2009 in Aurora, CO

    Additional Comment
  • The crew chief, Jose went out of his way to answer all questions and concerns. He returned to fix a board he knew we were not completely satisfied with. The problem was resolved effortlessly - Jan 03, 2010 in Denver, CO

    Mike did a really good job. He was very accommodating. - Dec 21, 2009 in Englewood, CO

    Luke did a wonderful job. Also, Jose lead the installation crew in an efficient way. - Dec 19, 2009 in Boulder, CO

    All of the employees, including Luke and the other gentlemen who were here, were excellent. - Dec 19, 2009 in Centennial, CO

    I'd like to mention Luke, our project manager, and Keith, the foreman or lead of the install crew. They were both out of this world. What a great crew! I intend on writing a letter to your district manager. It was such a delight working with those guys. - Dec 19, 2009 in Denver, CO

    Mike Atencio was great. Also, Dan Kelly--I have never in my whole life has met a contractor that is more conscientiousness and responsive. He set a new standard, and it's a pretty high bar. The installers, Ernest, Vick, and Keith did an excellent job on the project. They kept the site clean and they were working with panels, which was something new. They came to be for guidance, worked with me for solutions, and did an excellent job. - Nov 17, 2009 in Boulder, CO

    Mike and the Project Manager both went above and beyond our expectations. I was so happy to have Mike follow up with us. - Oct 26, 2009 in Morrison, CO

    Yes, Javier Artica and Mike Atencio were both professional and courteous. Mike's knowledge of the product and confidence in the workmanship influenced my decision to hire this company. - Oct 16, 2009 in Lakewood, CO

    The construction manager was great and Mr. Atencio was professional. Mr. Atencio took time out of his busy schedule to lay out all of our options. The installation crew was wonderful. - Sep 28, 2009 in Lakewood, CO

    Mike and the installation crew went to extreme efforts to get everything done. It rained every day and they made sure to keep the house covered so we wouldn't get any water damage. - Aug 10, 2009 in Aurora, CO

    The crew was really good and the project manager was very professional and easy to talk with. He understood what we wanted which was a very custom and specialized job. - Jul 29, 2009 in Littleton, CO

    Overall, our experience with the entire James Hardie organization was nearly flawless.. Particular thanks to Luke, Jose and the entire installation crew for a fine job. This is mean, nasty, physical work to remove old siding and then install new product. They did a great job! - Jul 13, 2009 in Arvada, CO

    We had a wonderful experience from our first meeting with Kyle at the home and garden show to the delivery of our warrenty and everyone in between. The crew that installed our siding were hard workers and worked through some cold windy weather. - May 18, 2009 in Parker, CO

    Kyle, Luke, Jose and his crew ... we were happy with all of them and thought they were all very professional and conscientious and hard-working. - May 05, 2009 in Boulder, CO

    Recognize Excellence
  • Our Project Manager was extremely helpful. He had to coordinate with a window installation crew that was not nearly as professional and courteous as he was. He did such a great job! He went beyond what he had to do and helped us move the window installation along as well. We could not be more satisfied with his work and customer service. - Oct 10, 2009 in Golden, CO

    Project Manager Professionalism
  • The installation crew and the Project Manager were top notch. They worked incredibly hard. They also worked quickly without compromising the quality of their work. I cannot say enough good things about those guys. - Oct 10, 2009 in Golden, CO

    Quality: Workmanship/Materials/Crew
  • We were suprised and pleased how the crew continued with their work even in the rain and snow. - May 09, 2009 in Aurora, CO

    Schedule