Member Report:
55 Responses
Response Rate:
91.7%
Dates:
12/02/2005 - 09/04/2009

In this report, J-Mar Builders & Services, Inc. has published all ratings for the following selected questions that were provided by customers surveyed since December 2005. Since then, 55 out of 60 customers responded to a GuildQuality satisfaction survey, with the most recent response in September 2009.

Percentage of people who answered "Yes" to "Yes or No" questions

  • 100%
    Recommend Member

Percentage of people who answered "Satisfied" or "Extremely Satisfied"

  • 98.1%
    Budget
  • 100%
    Clean & Safe
  • 100%
    Communication
  • 100%
    Construction Quality
  • 100%
    Employees & Subcontractors
  • 100%
    Expertise
  • 100%
    Innovation
  • 100%
    Problem Resolution
  • 100%
    Professional & Organized
  • 96.2%
    Punchlist
  • 96.3%
    Schedule
  • 100%
    Trust
  • 98.1%
    Value

Customer comments selected by the member for inclusion in this report

  • The J-Mar team is extremely organized. Jon was very thorough, Lisa was always able to answer questions or get us needed information, and Joel and Ross always seemed to anticipate our needs and addressed any questions or concerns promptly. - Sep 16, 2009 in North Augusta, SC

    Extremely organized, professional, and personal! - Mar 10, 2009 in Evans, GA

    Professional & Organized
  • We are so happy with our home. They paid attention to all the little details. They are home artists! - Sep 16, 2009 in North Augusta, SC

    I am so thankful J-Mar worked with us on this repair and remodel. - Mar 10, 2009 in Evans, GA

    Construction Quality
  • Joel always responds promptly to my calls and is always friendly and helpful. - Sep 16, 2009 in North Augusta, SC

    Joel and Ross communicated with us in a way that we could understand. We knew very little about building a home except for what we read up on with different web sites, and they helped us understand the building process each step of the way. - Feb 25, 2009 in Waynesboro, GA

    Communication
  • Absolutely. I would highly recommend J-Mar! - Sep 16, 2009 in North Augusta, SC

    I highly recommend J-Mar! They are the best here in the Augusta area. We are very happy with their work and thankful to know that are such builders as they are in this area. They are a great bunch of people and are very professional. - Mar 10, 2009 in Evans, GA

    It was something about John Barnhart that I liked from the first time I talked too him on the phone. I had never met this man before and hadn't heard of him. It was a vibe I guess. When my husband and I sat down and talked too him in person, we knew that he was the one we wanted to build our dream home. He was upfront and honest from the beginning, and by the way our home is built, I know that we made the right choice. - Feb 25, 2009 in Waynesboro, GA

    Recommend Builder
  • We are very pleased with the quality of work and the attention to detail. Jon, Lisa, Joel, and Ross were thorough, timely, and offered suggestions that made our home beautiful and timeless. The J-Mar team and their wonderful subcontractors were all enthusiastic and took obvious pride in their work. As I told Jon, Joel, and Ross, I feel like we had the guys from "This Old House" taking care of us! We never worried during the building process, because we knew we were in good hands.The best part of our J-Mar experience was dealing with really nice people. The J-Mar team and their subcontractors were all consistently warm, friendly, and kind. They are the kind of people you would like to know professionally and socially. - Sep 16, 2009 in North Augusta, SC

    Overall professionalism and integrity of their organization and quality of their subs. - Aug 27, 2009 in Appling, GA

    Area Of Satisfaction
  • J-Mar is the BEST !!! I wish everyone could have the experience that we've had with the work done to our home. I've heard horror stories out there, but ours was so pleasant ! The work done and the employees were superior! - Mar 10, 2009 in Evans, GA

    They're they best. I wouldn't have anyone else around here. They're wonderful. Everything worked really well. - Mar 07, 2009 in Thomson, GA

    It's very easy to work with the J-Mar team. Their dedication to doing a quality job shows through in everything they do. I was very serious about staying in budget, and they did an excellent job of keeping us in budget without giving up quality. J-Mar is a very honest and ethical company. Their professionalism made the building process very stress free. I would highly recommend this company. - Feb 28, 2009 in North Augusta, SC

    It was a very easy and pleasant experience and feel that we have made a new friend. - Apr 11, 2007 in North Augusta, GA

    We've built in the past, and this was definately a lot easier than past construction teams have been. The people that did work were unbelievable, very professional and clean, and they went over and beyond in many areas. - Oct 05, 2006 in Waynesboro, GA

    I found them to be very honorable. That meant a lot to me. - Dec 13, 2005 in Augusta, GA

    I am very, very, pleased. - Dec 05, 2005 in Augusta, GA

    It was an enjoyable experience. - Dec 02, 2005 in Swansborough, GA

    He did a great job, was on schedule, within budget, and followed up on everything! - Mar 23, 2005 in Augusta, GA

    He was wonderful. - Oct 13, 2004 in Appling, GA

    We had an awesome experience. - Jul 12, 2004 in Blythe, GA

    We have been very happy with our house. - Jul 12, 2004 in Evans, GA

    He did a very good job on this house. I am very happy with all of the features. - Jun 30, 2004 in Hephzibah, GA

    Everything was great. - Jun 29, 2004 in Flowery Branch, GA

    We had a perfect experience. - Jun 29, 2004 in Grovetown, GA

    He is an excellent builder. - Jun 28, 2004 in Avera, GA

    We have never had a builder as professional and friendly as J-Mar. - Jun 28, 2004 in Hephzibah, GA

    He was very easy to work with and is probably the best builder in the area. - Jun 28, 2004 in Keysville, GA

    He is top notch. - Jun 28, 2004 in Evans, GA

    They are an excellent computer. - Jun 28, 2004 in Grovetown, GA

    We are very happy with J-Mar! - Jun 28, 2004 in Hephzibah, GA

    We adore John. It was a perfect experience. - Jun 24, 2004 in Summerville, GA

    Everything went very well with J-Mar. - Jun 23, 2004 in Sandersville, GA

    We are very pleased. - Jun 23, 2004 in Sardis, GA

    We had a great experience. If we build again we will use J-Mar. - Jun 23, 2004 in Rockmart, GA

    We had an excellent experience and we are very happy with J-Mar. - Jun 23, 2004 in Blythe, GA

    Additional Comment
  • The employees were so polite, thoughtful, and ready to please us in every way. - Mar 10, 2009 in Evans, GA

    Very, very courteous. - Oct 05, 2006 in Waynesboro, GA

    Employees & Subcontractors
  • I feel that I can call them with any problem and it would resolved in a very timely manner. - Mar 10, 2009 in Evans, GA

    Trust
  • Very good at dealing with issues in a timely fashion to minimize construction delays. - Feb 28, 2009 in North Augusta, SC

    Anytime we had a problem, all we had too do was call Joel or Ross and the problem would be handled in a timely manner. If we felt that we needed John's input, all we had too do was pick up the phone. - Feb 25, 2009 in Waynesboro, GA

    Problem Resolution
  • If J-Mar needs a letter of recommendation, we would be happy too oblige. Although I think that John's homes speak for themselves. If we were too ever build another home, J-Mar would definitely be the builder of choice. - Feb 25, 2009 in Waynesboro, GA

    Letter of Recommendation