J.D. Smith Custom Homes, LLC
J.D. Smith Custom Homes, LLC
www.jdsmithcustomhomesllc.com
501E La Mesa Street
Mt Pleasant, SC 29464
(843) 881-8843

The JD Smith Company Inc. is one of the Charleston region's most respected and talented custom home builders. Founded in 1998 by James "Donnie" Smith, we've quickly gained a powerful reputation for quality construction and complete homeowner satisfaction. Read more

The J.D. Smith Company Inc. consistently delivers stunning custom homes of unsurpassed quality. In fact, we offer a true team approach through a dedicated, experienced staff as well as the industry's finest trade partners including subcontractors and suppliers.

Founder Donnie Smith is an active member of the, past president and Board member of the Charleston Trident Home Builders Association. He is a charter member and co-founder of the Association's Master Custom Builders' Council and is a recipient of the Feature Performance Award by Professional Builder Magazine.

Guildmaster Award Winner 2006 Guildmaster
2007 Guildmaster With Distinction
2008 Guildmaster With Highest Distinction
2009 Guildmaster With Highest Distinction

Affiliations GuildQuality
Charleston Trident Home Builders Association
National Association of Home Builders
Charleston Metro Chamber of Commerce
Daniel Island Associates
NAHB Certified Graduate Builder
Custom Builders USA

Guildmaster Q&A

Company History

Founded in 1988 by James "Donnie" Smith, the J.D. Smith Company quickly gained a powerful reputation as one of the Charleston region's most respected and talented custom home builders.

Scope of Work

We focus entirely on new construction of custom and semi-custom homes, averaging 20-25 homes built per year.

Team Makeup

We have a great team! We boast of our staff's longevity with employment and increasing. In addition to myself, our team consists of a project manager, field supervisors, a construction coordinator, an accounting and closing coordinator, and an office administrator.

More than 90% of your clients would recommend your firm to a friend. How do you earn such high praise from your customers?

We maintain a high standard of customer service.

Client Profile

Our clients are quality and detail-oriented, and are usually move-up buyers.

Ongoing Staff Training and Development

Our team routinely attends seminars to maintain knowledge of current market trends. We also take advantage of the educational opportunities offered by the local and national homebuilders associations.

Motivating Employees

I hire good people and treat them well.

Why are you a builder?

I enjoy the satisfaction of helping clients fulfill their dreams.

What should clients bring to the table and contribute during the construction process?  What can they do to help make the relationship a success?

We always recommend that clients use pictures as tools to illustrate their likes and dislikes. Customers can also help by maintaining close communications during the selection process.

How do you market your company?

Our customers are our best advertisements through word of mouth.

What are the biggest challenges facing companies like yours in the building industry?  What are some of the challenges facing your business right now?

Currently, the most significant challenge we face is price increases for supplies and materials that are beyond our control.

What's next for your company

We plan on expanding to other areas throughout the Charleston region.

Is there anything else you'd like people to know about you and your company?

• The J.D. Smith Company is accredited with the CGP (Certified Green Professional) designation by the National Home Builders Association.
• Stacy Gray, a member of my staff, has earned her CGB (Certified Graduate Builder) designation. This designation is a benchmark achievement, administered by the National Home Builders Association, which identifies the home building industries top professionals.

Likely to Recommend
96%
Comment Additional Comment Charleston, SC Dec 11, 2007

It was a pleasure working with the staff. Each person was sensitive to our needs and requests. Ralph is "superman". He has such a gentle, effective manner and we didn't meet anyone who disliked him. He encouraged the subs without being threatening and he had great respect for everyone he worked with.He is highly competent and extremely effective. We are very grateful that we chose the J.D. Smith to build our home. Gerry and Martin Lilie

Comment Additional Comment Charleston, SC Jul 04, 2006

Our experience with JD Smith company was very good. Everyone there gave us prompt professional attention. It made the process of purchasing and moving into a new home much smoother than we had anticipated.

Comment Additional Comment Charleston, SC Jun 28, 2006

I've purchased three of their units, and their staff and everything you find with the company just doesn't get any better than what I've found at JD Smith Company.

Comment Additional Comment Charleston, SC Feb 14, 2006

They have a great team that works well together. It can be a difficult process but they make it easy.

Comment Additional Comment Charleston, SC Apr 16, 2004

We were not happy with the interior paint the day prior to closing. They actually had a crew come out the day of closing and re-paint the interior. We have been very pleased. They are very professional.

Guildmember since 2003

As a GuildQuality Guildmember, J.D. Smith Custom Homes, LLC relies on our customer surveying to help them deliver an exceptional customer experience.

We have surveyed customers on behalf of J.D. Smith Custom Homes, LLC in Charleston, SC; Daniel Island, SC; Mount Pleasant, SC; Summerville, SC; Columbia, SC; Waterloo, SC; Awendaw, SC; Isle Of Palms, SC; Mt. Pleasant, SC; James Island, SC; and 6 other cities in South Carolina.

In this report, J.D. Smith Custom Homes, LLC has published a summary of the customer feedback they've received since they joined GuildQuality in July 2003. In that time, 86 out of 107 customers (80%) responded to a GuildQuality satisfaction survey, with the most recent response in January 2012.

Recent Activity

J.D. Smith Custom Homes, LLC received feedback from a customer in Wadmalaw Island, SC.

01/17/12

J.D. Smith Custom Homes, LLC received feedback from a customer in Daniel Island, SC.

01/10/12

J.D. Smith Custom Homes, LLC received feedback from a customer in Mt Pleasant, SC.

01/09/12

J.D. Smith Custom Homes, LLC received feedback from a customer in Summerville, SC.

01/05/12

J.D. Smith Custom Homes, LLC received feedback from a customer in Isle of Palms, SC.

01/04/12

About GuildQuality and our Guildmembers

Homebuilders, remodelers, real estate developers and home services companies pay GuildQuality for customer surveying and performance reporting. We refer to these companies as GuildQuality Members, Guildmembers, or members.

Our service helps Guildmembers monitor customer satisfaction and -- if they choose to publish survey feedback on our public website at guildquality.com -- articulate the quality of their service for prospective customers.

All of the Guildmember information we publish at guildquality.com has been provided to us either by the member (such as pictures of work and biographical information) or by their customers via one of our surveys (customer comments, performance summaries, and reviews).

Surveys, Comments and Reviews

All of the customer feedback that we publish is derived from the customers we survey. Our Guildmembers provide us with their customers' contact information, we conduct the surveys, they receive the feedback, and -- if they have chosen to make their feedback public -- the member's performance report is automatically updated to reflect the response. Members may choose to publish a summary of either all of their feedback or their most recent twelve months of feedback.

In addition to average performance ratings and survey statistics, GuildQuality also publishes two types of customer commentary: Comments and Reviews.

A comment has been provided by a survey respondent in response to any one of the survey questions we ask, and a member may or may not choose to publish it. Often customers provide unsolicited testimonials or compliments, and members can choose to share these comments in their published performance report.

Many Guildmembers choose to participate in our formal review process. These members have added an additional question on their survey: "If you'd like to provide a public review of your experience working with the Guildmember, please share it here." In contrast to comments, which a member selects to have published, we publish all reviews, provided they are at least 30 words long. With each review, we include a one to five star rating provided by the survey respondent.

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It is important to note that GuildQuality does not endorse the qualifications of any company. We make no predictions, warranties or guarantees, expressed or implied, about the quality of any work a company on this website may provide. GuildQuality does not accept any liability whatsoever for any harm that might result from any statements presented on this website.

Prospective customers should weigh a multitude of factors when choosing the right building company, and never depend on a single source when making their decision to purchase a home or hire a contractor.

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