Heritage Homes
My wife and I are extremely pleased with the quality and value of our new home, and will gladly recommend Heritage Homes to our friends.
Member Profile
Over the last 25 years, Heritage Homes has evolved into the Gulf Coast’s premier value homebuilder. Heritage Homes prides itself in building the most house for the money, with outstanding quality, all the while delivering premier customer service. Over the years, Heritage Homes has maintained an impressive referral rate over 50%. This means over 50% of Heritage Homes sales come from customers referring their family and friends! Heritage Homes value process allows the homeowner to play a part in the homebuilding process by arranging some items themselves such as septic, driveway and landscaping. This saves the homeowner thousands of dollars and helps create Heritage Instant Equity. Read more
Heritage Homes built its first house in 1983. Since that time Heritage Homes has built over 2,500 homes. In 2005 Heritage Homes opened an office in Pensacola, Florida. The company currently offers over 40 models priced from $65,900 to $145,100.
Guildmaster Award Winner
2009 Guildmaster
Affiliations GuildQuality
Customer Feedback Summary
Of 55 customers surveyed, 40 responded
Likely to Recommend
Problem Resolution
Communication
Professional & Organized
Recent Reviews & Published Comments
Yes! Lee Page, the Building Superintendent, went above and beyond from start to finish. We can't say enough good things about Mr. Page!
Heritage Homes
I didn't have any problems with Heritage. They built the house at the time when they said they were going to build it. They installed everything very nicely. It was in a timely manner. They did what they were supposed to do.
I am 100% satisfied. They do everything they say they are going to do. The only problem I had was with a faucet in the kitchen. They are fixing it now. It is a good company to work with and you really do get your money's worth.
Heritage Homes
We have just built our third home with Heritage Homes, and every time it has been a great experience. They are very customer service-oriented. Everything we ask for they accommodate, and they always exceed our expectations. With Heritage Homes, I always feel that it's not about money, but about making the customer happy.
Response From
Heritage Homes
Feb 24, 2012
Thanks for your confidence in Heritage Homes. We are so pleased that you have put your faith in us 3 times. We look forward to serving you, your family and friends in the future.
Everyone that we dealt with was wonderful. We had more contact with Kevin than anybody, and he did an exceptional job.
Heritage Homes
Before you sign a contract with Heritage Homes, I would look into all the additional costs related to building your home. I would investigate those costs before the contract is signed with Heritage. There are unknowns that Heritage does not inform you about. It is up to the homeowner to find out what those are. They do not assist you or inform you. They say that you are the one that is responsible for finding the hidden costs.
LaShonda, she was helpful through the whole experience.
I can't remember Lee's or Mike's last names, but those guys did excellent, you couldn't have asked for more out of either one of them. Lee Page I believe and Mike Polk.
Kevin from mobile office.
Brian Armstrong, Lassandra, and the "quality control" personnel who inspected the home were all very helpful.
Pretty much everyone we dealt with was exceptional. Kevin went above and beyond. I can't say enough good things about him. Lashawnda, Gerard, Larry, and Joe helped us a lot too.
I would like to recognize the receptionist, LaShanda and one of their supervisors, Ron Johnson, he did a great job with us. I would also like to recognize Mr. Clinton, he did an excellent job.
The project manager Lee, and Mike were exceptional.
Heritage Homes
I was amazed at how quickly the home was built. With the quality of everything they've done, to have it up and ready as quickly as they did was amazing. I would recommend Heritage Homes to anyone. My niece had a home built about ten years ago, and I loved hers, so she was the main reason we went with Heritage. She's had no problems for ten years.
Heritage Homes
The overall experience was good. All the staff, including the concrete finishers, were good. They were courteous and had great professionalism. The electrician was great as well. I did feel that they were lacking, or fell short on several things. The sheet rock, in the kitchen, it needs to be sanded down a bit. You can see the seams. Also, we have a small problem with our back door. Despite this, I do feel like their character was good. The quailty of their materials was good as well.
I was very happy with the services provided by Heritage Homes.
I would like to recognize our contractor Brian Armstrong for his exceptional work.
I would like to recognize Mr. Lott and LaShawnda for their exceptional service; they were very helpful and understanding.
I would like to recognize Kevin Watley at Heritage Homes for his exceptional service.
Heritage Homes
At first we were not sure which route to take in building a home. There are many options out there and a lot of positive and negatives with each. Several of my coworkers have a home that was built by Heritage Homes and they all highly recommended their work. My wife and I decided to proceed and let Heritage build us what we hoped would be a quality home and investment for our family. We were very pleased with everything from the friendliness of the staff to the above standard quality of our new home. The decision to let Heritage Homes build our new house was definitely a solid choice. The value and quality of our new home speaks for itself! Thanks for a job well done!!!
Response From
Heritage Homes
Aug 08, 2011
Thanks for the kind comment. We have a great team that is dedicated to delivering an affordable house, with exceptional value, superior quality, and unmatched customer service. Our team will be thrilled to hear about this comment!!!
Kevin Whatley. From meeting Kevin at orientation up until our final closing, we feel that Kevin went above and beyond to keep us informed and complete our home in a timely manner. He did a great job of making us feel like we were fully involved in the building of our home. He truly was a pleasure to deal with.
Lee Page, the project manager, did a great job.
Heritage Homes
We were going to three different home builders, and we selected Heritage Homes not because of the price, because they weren't the most expensive or the cheapest, but because of their selection of materials and the quality of the homes. They look like very high-end homes especially considering the price.
I was very thrilled with brian armstrong. Patty King sent me brochures for almost 2 years before i was ready to by the house and i figured anyone that goes to that extent has to be worth checking it out. That's the primary reason I looked at heritage homes.
All of the staff at Heritage was very helpful to Tom and I during the building of our beautiful Cottage. We would like to express our appreciation to Kevin and Clanton for their untiring efforts in making our dreams come true.Thanks for being there for us every step of the way!
Guildmember since 2004
As a GuildQuality Guildmember, Heritage Homes relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of Heritage Homes in Lucedale, MS; Vancleave, MS; Mobile, AL; Defuniak Springs, FL; Irvington, AL; Citronelle, AL; Fruitdale, AL; Atmore, AL; Saraland, AL; Robertsdale, AL; and 24 other cities in Florida, Alabama and Mississippi.
In this report, Heritage Homes has published a summary of the customer feedback they've received in the past 12 months. In that time, 40 out of 55 customers (73%) responded to a GuildQuality satisfaction survey, with the most recent response in May 2012.
Recent Activity
Heritage Homes received feedback from a customer in DeFuniak Springs, FL.
05/18/12
Heritage Homes received feedback from a customer in Irvington, AL.
05/15/12
Heritage Homes received feedback from a customer in Thomasville, AL.
04/19/12
Heritage Homes received feedback from a customer in Cottondale, AL.
04/11/12
Heritage Homes received feedback from a customer in Grand Bay, AL.
04/02/12