Member Report:
69 Responses
Response Rate:
80.2%
Dates:
09/02/2009 - 09/02/2010

In this report, Heritage Homes has published all ratings for the following selected questions that were provided by customers surveyed since September 2009. Since then, 69 out of 86 customers responded to a GuildQuality satisfaction survey, with the most recent response in August 2010.

Percentage of people who answered "Yes" to "Yes or No" questions

  • 95.4%
    Recommend Member

Percentage of people who answered "Satisfied" or "Extremely Satisfied"

  • 89.4%
    Problem Resolution
  • 82.1%
    Communication
  • 94.0%
    Professional & Organized

Customer comments selected by the member for inclusion in this report

  • Lee really made the job easy. He's a real professional and really knows his business. - Aug 16, 2010 in Milton, FL

    Woody and Bubba and his entire framing crew all were outstanding. - Aug 04, 2010 in Hurley, MS

    Everyone I dealt with was good. - Jul 24, 2010 in Deer Park, AL

    Terry and Mike at the model home and especially Lee, he is super professional- you can't get any better. - Jun 24, 2010 in Milton, FL

    Yes! First I want to recognize LaShonda Joiner. She was on top of everything from the start to finish. When I had a question about something she would "ALWAYS" get back to me with an answer. We greatly appreciated her hard work!!! Second, I want to point out Clanton Miller. He was so attentive to any concerns we had with our home. We greatly appreciated him making us feel so comfortable in knowing he wanted us to be completely satified. He went above and beyond. Thank you both!!!! - Mar 26, 2010 in Vinegar Bend, AL

    Brian Armstrong did an excellant job; the framer did an excellant job which made it easier for the rest of the crews to do a great job. The roofers even worked in the rain to get the job completed. - Feb 28, 2010 in Chatom, AL

    Recognize Excellence

  • I had a very good experience with the building process with all the people involved with Heritage Homes. I would highly recommend them for anyone's homebuilding. - Jul 29, 2010 in Chunchula, AL

    We were totally satisfied with everything they did. - Jul 13, 2010 in Brewton, AL

    Heritage is perfect and I have nothing bad to say about them. - May 03, 2010 in Pensacola, FL

    Over all we are satisfied with our home and want to truly Thank Heritage Homes for giving us our dream!!!! Thanks Again!!!! - Mar 26, 2010 in Vinegar Bend, AL

    Additional Comment

  • We were amazed at how fast things took place during the building process. It was a very organized process. - Mar 26, 2010 in Vinegar Bend, AL

    Professional & Organized