Hatchett Design Remodel
http://hatchettdesignremodel.com/
11725 Jefferson Ave
Newport News, VA 23606
(757) 244-1777

The cornerstone of our success is customer satisfaction. Read more

It has been said that home is where the heart is. Certainly, your home is where you spend a great deal of your life. And it is your most valuable investment. So when the time comes to make improvements to maintain the value and beauty of your home, you can only trust the best. Hatchett. Since 1960, when Greater Peninsula homeowners need to improve their homes, they go straight to Hatchett, the home improvement experts of choice. Our reputation has been built over several decades. One client at a time. With top-notch craftsmanship, stellar customer service, prudent planning and sound management.

Guildmaster Award Winner 2008 Guildmaster
2011 Guildmaster With Distinction
2012 Guildmaster

GuildQuality Partner Affiliations James Hardie Preferred Remodeler

Affiliations GuildQuality
National Association of Home Builders
National Remodelors Council
Peninsula Housing and Builders Association
Peninsula Remodelers Council

Likely to Recommend
92%
Budget
94%
Clean & Safe
97%
Communication
93%
Construction Quality
94%
Employees & Subcontractors
97%
Expertise
97%
Professional & Organized
94%
Trust
93%
Value
94%
Comment Additional Comment Poquoson, VA Apr 17, 2012

They did such a fine job and I would not hesitate to recommend them to others.

Comment Easier Than Expected Poquoson, VA Apr 17, 2012

The personnel was so qualified that it made the project move very smoothly.

Comment Additional Comment Newport News, VA Apr 17, 2012

They are truly professional, on time, and have great communication. I never felt insecure with them and they even helped me take care of my dog. They are a great company. I think the fact that we have done three good sized jobs with them is the best testimony of their quality. I recommended them to a friend and she chose them over two other contractors.

Comment Schedule Newport News, VA Apr 15, 2012

No unnecessary delays. They did a great job securing required permits and getting city inspections done in a timely manner.

Comment Additional Comment Williamsburg, VA Mar 07, 2012

As far as Hatchett is concerned, I think that they could serve as a model to all businesses. I don't say that lightly. They were exceptionally wonderful in terms of daily communication. They kept me informed at all times. They are the highest quality rating that I could give them! All of the people that I dealt with were absolutely wonderful!

Comment Additional Comment Newport News, VA Feb 29, 2012

It was a really pleasant experience. We had interviewed several contractors, and they really did very good work. We were very happy with everybody who came into our home. We felt safe and comfortable with the work they were doing, and they kept everything clean. We would definitely recommend them to others, as well as have them back in our home.

Comment Additional Comment Va Beach, VA Feb 28, 2012

Everything is still working fine. I am very satisfied. I feel comfortable contacting Hatchett Design Remodel in the future if I would need to.

Comment Additional Comment Suffolk, VA Feb 20, 2012

Hatchett Design Remodel was outstanding and we will definitely be using them in the future.

Comment Additional Comment Newport News, VA Feb 14, 2012

We love them, and we have loved everything they have done for us. We are very satisfied.

Comment Additional Comment Chesapeake, VA Feb 09, 2012

They were phenomenal! I was here by myself (my husband is on deployment), and they could have taken advantage of me, but they didn't They went beyond my expectations. I was very very pleased with them. I would recommend them to anyone. They spent so much time explaining things to me if I didn't understand. Mr. Hatchett even drew pictures for me to help me visualize what they were doing. I was very happy with them.

Comment Additional Comment Hampton, VA Dec 16, 2011

I am well satisfied with the workmanship and with the employees and contractors.Ron Buhl and Terry Newby led an excellant team in the design and contruction.

Comment Professional & Organized Yorktown, VA Nov 30, 2011

Christy Adams and Ken Smith did great jobs. They were very polite and easy to work with.

Comment Additional Comment Hayes, VA Nov 05, 2011

They guys were so fast and professional. They knew what they were doing. It was a no nonsense kind of experience for my husband and I. We enjoyed having them, it was not a chore.

Comment Additional Comment Va Beach, VA Oct 20, 2011

The only thing is that my designer Christie was absolutely superb, she listened to what I wanted and needed to the last detail and crafted a project that would fit my needs and budget. She and Hatchett were receiving discounts on materials which they passed on to me for the materials and that gave me a lot of confidence. My production manager, Mike Munson, he was extremely talented and competent and a joy to work with.

Guildmember since 2007

As a GuildQuality Guildmember, Hatchett Design Remodel relies on our customer surveying to help them deliver an exceptional customer experience.

We have surveyed customers on behalf of Hatchett Design Remodel in Newport News, VA; Hampton, VA; Williamsburg, VA; Yorktown, VA; Smithfield, VA; Poquoson, VA; Chesapeake, VA; Va Beach, VA; Suffolk, VA; Norfolk, VA; and 13 other cities in Virginia.

In this report, Hatchett Design Remodel has published a summary of the customer feedback they've received since they joined GuildQuality in February 2007. In that time, 365 out of 584 customers (63%) responded to a GuildQuality satisfaction survey, with the most recent response in April 2012.

Recent Activity

Hatchett Design Remodel received feedback from a customer in Williamsburg, VA.

05/07/12

Hatchett Design Remodel received feedback from 2 customers.

04/17/12

Hatchett Design Remodel received feedback from a customer in Newport News, VA.

04/15/12

Hatchett Design Remodel received feedback from a customer in Newport News, VA.

04/11/12

2012 Guildmaster Application

Hatchett Design Remodel is a candidate for a 2012 Guildmaster Award. The Guildmaster Awards recognize exemplary service among home builders, remodelers, developers, and home services contractors. Click here to review this year's qualifications.

To be eligible for consideration, Hatchett Design Remodel must survey all of their customers.

The review period for this member is closed.

About GuildQuality and our Guildmembers

Homebuilders, remodelers, real estate developers and home services companies pay GuildQuality for customer surveying and performance reporting. We refer to these companies as GuildQuality Members, Guildmembers, or members.

Our service helps Guildmembers monitor customer satisfaction and -- if they choose to publish survey feedback on our public website at guildquality.com -- articulate the quality of their service for prospective customers.

All of the Guildmember information we publish at guildquality.com has been provided to us either by the member (such as pictures of work and biographical information) or by their customers via one of our surveys (customer comments, performance summaries, and reviews).

Surveys, Comments and Reviews

All of the customer feedback that we publish is derived from the customers we survey. Our Guildmembers provide us with their customers' contact information, we conduct the surveys, they receive the feedback, and -- if they have chosen to make their feedback public -- the member's performance report is automatically updated to reflect the response. Members may choose to publish a summary of either all of their feedback or their most recent twelve months of feedback.

In addition to average performance ratings and survey statistics, GuildQuality also publishes two types of customer commentary: Comments and Reviews.

A comment has been provided by a survey respondent in response to any one of the survey questions we ask, and a member may or may not choose to publish it. Often customers provide unsolicited testimonials or compliments, and members can choose to share these comments in their published performance report.

Many Guildmembers choose to participate in our formal review process. These members have added an additional question on their survey: "If you'd like to provide a public review of your experience working with the Guildmember, please share it here." In contrast to comments, which a member selects to have published, we publish all reviews, provided they are at least 30 words long. With each review, we include a one to five star rating provided by the survey respondent.

Important Information about choosing a Builder, Remodeler, or Contractor

It is important to note that GuildQuality does not endorse the qualifications of any company. We make no predictions, warranties or guarantees, expressed or implied, about the quality of any work a company on this website may provide. GuildQuality does not accept any liability whatsoever for any harm that might result from any statements presented on this website.

Prospective customers should weigh a multitude of factors when choosing the right building company, and never depend on a single source when making their decision to purchase a home or hire a contractor.

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