They did such a fine job and I would not hesitate to recommend them to others.
Member Profile
The cornerstone of our success is customer satisfaction. Read more
It has been said that home is where the heart is. Certainly, your home is where you spend a great deal of your life. And it is your most valuable investment. So when the time comes to make improvements to maintain the value and beauty of your home, you can only trust the best. Hatchett. Since 1960, when Greater Peninsula homeowners need to improve their homes, they go straight to Hatchett, the home improvement experts of choice. Our reputation has been built over several decades. One client at a time. With top-notch craftsmanship, stellar customer service, prudent planning and sound management.
Guildmaster Award Winner
2008 Guildmaster
2011 Guildmaster With Distinction
2012 Guildmaster
GuildQuality Partner Affiliations James Hardie Preferred Remodeler
Affiliations
GuildQuality
National Association of Home Builders
National Remodelors Council
Peninsula Housing and Builders Association
Peninsula Remodelers Council
Customer Feedback Summary
Published Comments
The personnel was so qualified that it made the project move very smoothly.
They are truly professional, on time, and have great communication. I never felt insecure with them and they even helped me take care of my dog. They are a great company. I think the fact that we have done three good sized jobs with them is the best testimony of their quality. I recommended them to a friend and she chose them over two other contractors.
They were done early.
No unnecessary delays. They did a great job securing required permits and getting city inspections done in a timely manner.
New technologies, yes, but also good old-fashioned carpentry.
Everybody was really professional and I'm very very pleased.
As far as Hatchett is concerned, I think that they could serve as a model to all businesses. I don't say that lightly. They were exceptionally wonderful in terms of daily communication. They kept me informed at all times. They are the highest quality rating that I could give them! All of the people that I dealt with were absolutely wonderful!
They are an excellent company to work with.
It was a really pleasant experience. We had interviewed several contractors, and they really did very good work. We were very happy with everybody who came into our home. We felt safe and comfortable with the work they were doing, and they kept everything clean. We would definitely recommend them to others, as well as have them back in our home.
Everything is still working fine. I am very satisfied. I feel comfortable contacting Hatchett Design Remodel in the future if I would need to.
Hatchett Design Remodel was outstanding and we will definitely be using them in the future.
We love them, and we have loved everything they have done for us. We are very satisfied.
I am satisfied!
They were phenomenal! I was here by myself (my husband is on deployment), and they could have taken advantage of me, but they didn't They went beyond my expectations. I was very very pleased with them. I would recommend them to anyone. They spent so much time explaining things to me if I didn't understand. Mr. Hatchett even drew pictures for me to help me visualize what they were doing. I was very happy with them.
Absolutely!
I am well satisfied with the workmanship and with the employees and contractors.Ron Buhl and Terry Newby led an excellant team in the design and contruction.
They were excellent.
I would rate this a 10!
I would rate this a 10!
I would rate this a 10!
I would rate this a 10!
I have complete confidence in Hatchett!
They're very professional, nice, and helpful.
They do a great job. They are good people.
Christy Adams bent over backward to help us out with the budget.
Christy Adams and Ken Smith did great jobs. They were very polite and easy to work with.
They guys were so fast and professional. They knew what they were doing. It was a no nonsense kind of experience for my husband and I. We enjoyed having them, it was not a chore.
They did an excellent job.
The only thing is that my designer Christie was absolutely superb, she listened to what I wanted and needed to the last detail and crafted a project that would fit my needs and budget. She and Hatchett were receiving discounts on materials which they passed on to me for the materials and that gave me a lot of confidence. My production manager, Mike Munson, he was extremely talented and competent and a joy to work with.
Guildmember since 2007
As a GuildQuality Guildmember, Hatchett Design Remodel relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of Hatchett Design Remodel in Newport News, VA; Hampton, VA; Williamsburg, VA; Yorktown, VA; Smithfield, VA; Poquoson, VA; Chesapeake, VA; Va Beach, VA; Suffolk, VA; Norfolk, VA; and 13 other cities in Virginia.
In this report, Hatchett Design Remodel has published a summary of the customer feedback they've received since they joined GuildQuality in February 2007. In that time, 365 out of 584 customers (63%) responded to a GuildQuality satisfaction survey, with the most recent response in April 2012.
Recent Activity
Hatchett Design Remodel received feedback from a customer in Williamsburg, VA.
Hatchett Design Remodel received feedback from 2 customers.
Hatchett Design Remodel received feedback from a customer in Newport News, VA.
Hatchett Design Remodel received feedback from a customer in Newport News, VA.
2012 Guildmaster Application
Hatchett Design Remodel is a candidate for a 2012 Guildmaster Award.
The Guildmaster Awards recognize exemplary service among home builders, remodelers,
developers, and home services contractors.
Click here
to review this year's qualifications.
To be eligible for consideration, Hatchett Design Remodel must survey all
of their customers.
The review period for this member is closed.
