Highland Commercial Roofing
Highland Commercial Roofing
www.highlandroof.com
5105 Heintz St
Baldwin Park, CA 91706
(626) 856-2076
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Since 1991, Highland Commercial Roofing has provided exceptional service and asset protection to major corporations and building owners throughout the Southwest. Read more

Highland specializes in the installation and maintenance of seamless, energy-efficient "Cool-Roof" systems for commercial, industrial, office, and multi-family properties.

High-Performance, Cost-Effective, Seamless "Cool-Roof" Systems Built to Fit Your Building and Your Budget"

Call For No Obligation Consultation 800-371-7142

SOUTHERN CALIFORNIA - ARIZONA - NORTHERN CALIFORNIA

Guildmaster Award Winner 2010 Guildmaster

Affiliations GuildQuality
U.S. Green Building Council
EnergyStar

Likely to Recommend
96%
Reference List - Y/N
87%
Less Disruptive Than Expected
84%
Expertise
100%
Likelihood To Hire Again
95%
Overall Experience
93%
Sales Attentiveness
97%
Sales Knowledge
97%
Salesperson Accessibility
96%
Professional & Organized
93%
Employees & Subcontractors
97%
Concern For Needs
96%
Clean & Safe
95%
Dust & Dirt Control
95%
Production Communication
96%
Problem Resolution
92%
Value (Past Tense)
95%
Warranty Satisfaction
100%
Warranty Work
98%
Average (9 reviews)
Rating Details
Close
5 Star
(7)
4 Star
(1)
3 Star
(1)
2 Star
(0)
1 Star
(0)
DC R. Phoenix, AZ Review Feb 03, 2012 3 star rating
Highland Commercial Roofing

Highland roofing has a lot to offer. Most of there staff is friendly and great to work with. The crews in the field are more than professional and will get the job done. Sales could be a little more helpful and friendly and better communicators.

Safco C. Phoenix, AZ Review Feb 03, 2012 5 star rating
Highland Commercial Roofing

I have been working with Highland Commercial Roofing for approximately 4-5 years now. We have installed a few types of roofs and performed repairs on others. Highland has always been extremely responsive and efficient. When I call then, I know that they will be on the way to the job-site as soon as possible. For me, once I call Highland, the job becomes worry free because I know they will respond and take care of the problem to the best of their ability.

John F. Irwindale, CA Review Jan 31, 2012 5 star rating
Highland Commercial Roofing

I had the good fortune of making a chance encounter with Brett on a Saturday while working on my newly purchased building in Irwindale. I discovered that Brett was in the roofing business and things went from there. I had a major roof problem and Brett took care of it.

Westcom M. Sherman Oaks, CA Review Jan 31, 2012 5 star rating
Highland Commercial Roofing

Highland Roofers used to my knowledge, the best materials and has a great warranty. Their warranty is longer than the other roofers we interviewed and they had the best prices.

Holland R. Tempe, AZ Review Oct 06, 2011 5 star rating
Highland Commercial Roofing

My experience with Highland Commercial Roofing has been one of the best experiences I've ever had with roofing company. Greg Pender, my salesman, was outstanding. He had great communication skills. He was knowledgeable on the project, price, warranty, air conditioning systems, and everything else. If you asked a question, he could answer it for you.

P D. Los Angeles, CA Review Oct 03, 2011 5 star rating
Highland Commercial Roofing

Highland gave me the performance that I was expecting an I would recommend them to someone in the future. They deliver a quality product, their staff is well qualified, and they get the job done.

S.J.B. Bellflower, CA Review Sep 30, 2011 5 star rating
Highland Commercial Roofing

The quality of Highland Commercial Roofing's workmanship has surpassed anyone that has done the roof here at the high school. The customer service by the salesperson and the project manager was great. They always talked to me and were step by step on what they were doing. They were also very clean.

Mission S. Anaheim, CA Review Aug 08, 2011 5 star rating
Highland Commercial Roofing

Working with Highland takes the stress out of commercial roofing projects. They are problem solvers with good pricing and great products. The lines of communication are always open which allows projects to run smoothly.

Comment Recognize Excellence Anaheim, CA Aug 08, 2011

Bob Maiers is an exceptional person. He is available and ready to assist in whatever the need is and does everything quickly. You don't sit around and wait for answers when you are working with Highland. Brett is down to earth and knows his stuff It is a pleasure to work with them. They get it.

Comment Area Of Satisfaction Anaheim, CA Aug 08, 2011

They are always available to assist you. Also they provide pictures on the progress of the project which Sr. Management loves.

Comment Why 1 Anaheim, CA Aug 08, 2011

We had a very bad roof at one location and it was a large commercial building. Highland took us through a process of research, testing, decision making and re-roofing that was spectacular. They had the best solution for the best price and a warranty too!

Comment Product Selections Process Anaheim, CA Aug 08, 2011

Highland is great at problem solving what is the best roof type for all our different roofs. They go out of their way to accomodate our needs.

Comment Understood Needs Anaheim, CA Aug 08, 2011

I am responsible for our "deferred maintenance" program on our facilities which covers 5 states. Highland Roofing is so excellent at problem solving on some of these old roofs and responding to requests and fire drills, that I am a life customer. They work around the daily business at our plants and I have never received a complaint. I completely depend on Bob and Brett.

Comment Area Of Satisfaction Fresno, CA Aug 08, 2011

I am most satisfied with Highland's quality. We were looking for a thicker and durable roof. The durability of their product during the presentation looked good.

Comment Why 1 Fresno, CA Aug 08, 2011

We chose Highland Commercial Roofing because of their good quality product and their warranty.

O.I.-. Van Nuys, CA Review Aug 03, 2011 4 star rating
Highland Commercial Roofing

Highland Commercial Roofing demostrated to have an extensive solutions for your roofing needs; Also, the communication with their foreman and the sales representative was fantastic, and the service provided very satisfying. Thank you highland.

Comment Current Referrals Van Nuys, CA Aug 03, 2011

Not at this time; but, some collegues had asked me before for some referals; whwn the time comes; I'll recommend you with my eyes closed.

Comment Area Of Satisfaction Van Nuys, CA Aug 03, 2011

Service, communication and flexibility. They were very flexible and understood the need to either postpone the project or make it happend sooner.

Comment Product Selections Process Van Nuys, CA Aug 03, 2011

Very effective. Now I know there is a better solution to our roofing needs compared to conventional systems.

Comment Recognize Excellence San Jose, CA Jul 30, 2011

Todd Bender as the project was in San Jose and we are in Los Angeles. He kept me informed of the progress of the job.

Comment Additional Comment Carlsbad, CA Jun 13, 2011

Accommodating, professional and straight-forward…both Bob and Kris did a great job!

Comment Area Of Satisfaction Gardena, CA Jun 09, 2011

The quality of work is high. Alex (salesperson) knew what he was talking about.

Guildmember since 2006

As a GuildQuality Guildmember, Highland Commercial Roofing relies on our customer surveying to help them deliver an exceptional customer experience.

We have surveyed customers on behalf of Highland Commercial Roofing in Los Angeles, CA; Phoenix, AZ; Ontario, CA; Irvine, CA; Anaheim, CA; Torrance, CA; Santa Ana, CA; Riverside, CA; Corona, CA; Valencia, CA; and 218 other cities in California, Arizona, Nevada and Texas.

In this report, Highland Commercial Roofing has published a summary of the customer feedback they've received since they joined GuildQuality in November 2006. In that time, 455 out of 944 customers (48%) responded to a GuildQuality satisfaction survey, with the most recent response in February 2012.

Recent Activity

Highland Commercial Roofing received feedback from a customer in Riverside, CA.

02/08/12

Highland Commercial Roofing received feedback from 2 customers.

02/07/12

Highland Commercial Roofing received feedback from 2 customers.

02/03/12

Highland Commercial Roofing received feedback from a customer in Valencia, CA.

02/01/12

Highland Commercial Roofing received feedback from 2 customers.

02/01/12

2012 Guildmaster Application

Highland Commercial Roofing is a candidate for a 2012 Guildmaster Award. The Guildmaster Awards recognize exemplary service among home builders, remodelers, developers, and home services contractors. Click here to review this year's qualifications.

To be eligible for consideration, Highland Commercial Roofing must survey all of their customers.

If you are a recent customer of Highland Commercial Roofing and have not yet received a customer satisfaction survey, please let us know. We need your feedback in order to conduct a thorough review of Highland Commercial Roofing's application.

About GuildQuality and our Guildmembers

Homebuilders, remodelers, real estate developers and home services companies pay GuildQuality for customer surveying and performance reporting. We refer to these companies as GuildQuality Members, Guildmembers, or members.

Our service helps Guildmembers monitor customer satisfaction and -- if they choose to publish survey feedback on our public website at guildquality.com -- articulate the quality of their service for prospective customers.

All of the Guildmember information we publish at guildquality.com has been provided to us either by the member (such as pictures of work and biographical information) or by their customers via one of our surveys (customer comments, performance summaries, and reviews).

Surveys, Comments and Reviews

All of the customer feedback that we publish is derived from the customers we survey. Our Guildmembers provide us with their customers' contact information, we conduct the surveys, they receive the feedback, and -- if they have chosen to make their feedback public -- the member's performance report is automatically updated to reflect the response. Members may choose to publish a summary of either all of their feedback or their most recent twelve months of feedback.

In addition to average performance ratings and survey statistics, GuildQuality also publishes two types of customer commentary: Comments and Reviews.

A comment has been provided by a survey respondent in response to any one of the survey questions we ask, and a member may or may not choose to publish it. Often customers provide unsolicited testimonials or compliments, and members can choose to share these comments in their published performance report.

Many Guildmembers choose to participate in our formal review process. These members have added an additional question on their survey: "If you'd like to provide a public review of your experience working with the Guildmember, please share it here." In contrast to comments, which a member selects to have published, we publish all reviews, provided they are at least 30 words long. With each review, we include a one to five star rating provided by the survey respondent.

Important Information about choosing a Builder, Remodeler, or Contractor

It is important to note that GuildQuality does not endorse the qualifications of any company. We make no predictions, warranties or guarantees, expressed or implied, about the quality of any work a company on this website may provide. GuildQuality does not accept any liability whatsoever for any harm that might result from any statements presented on this website.

Prospective customers should weigh a multitude of factors when choosing the right building company, and never depend on a single source when making their decision to purchase a home or hire a contractor.

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