Craig runs an amazing business. He has unbelievable relationship with his subcontractors.Mike Payne was our supervisor. He did an amazing job! They helped us fix the water damage from hurricane Irene. They have the highest quality of construction! They are not the lowest price, but I believe that you get what you pay for! It is an amazing experience! Really nice quality and value.
Member Profile
R. Craig Lord Construction Company is an award winning Design-Build firm located in Moorestown, NJ. Founded in 1980 the company has built a reputation for quality workmanship and a positive customer experience. Read more
From Bathrooms to Kitchens, to Additions and Whole House Remodels, R. Craig Lord Construction Company has provided its clients with elegant, distinctive and award winning work. This work is produced in an atmosphere that respects the client, their house and their lifestyle.
For nearly 30 years, R. Craig Lord Construction has proven that quality craftsmanship, attention to detail and superior job management that are the keys to a successful project.
This consistent record of success is a direct result of a Design-Build process that makes our client’s dreams a reality. From the preliminary design through to the last day on the job we provide a level of service unsurpassed in our industry.
Guildmaster Award Winner
2008 Guildmaster With Distinction
2009 Guildmaster With Highest Distinction
2010 Guildmaster With Highest Distinction
2011 Guildmaster With Highest Distinction
GuildQuality Partner Affiliations Remodelers Advantage Wellborn Authorized Contractor
Affiliations
GuildQuality
EnergyStar
Building Performance Institute
Guildmaster Q&A
Company History
Our company was founded in 1980. From the beginning we have focused on the client experience and quality craftsmanship. The purpose of R. Craig Lord Construction company is to build a relationship of trust that is achieved by an honest dialogue with the client, meeting commitments and managing expectations through communication. Each day we strive to be the best in our market.
Scope of Work
We are a design-build firm. We couple our designs to our client's budget to give them the best value for the money they are spending. We specialize in all types of projects from bathrooms to whole house remodeling to building one to two story additions. our contract gives a fixed price for the project and a start and finish date.
Team Makeup
Attention to detail is the defining task for how we organize our team. Designs and selections are guided by our architectural staff and our interior designer. Once the project goes into production our award winning field staff takes over. The field is organized around the Lead Carpenter system where each of our projects has its own lead carpenter. The lead carpenter is present from start to finish. He not only does the carpentry work, but is also responsible for the scheduling and supervision of our subcontractors. Our lead carpenters are supported by our production manager and our office staff. They make sure the lead has everything necessary to complete the project. There is immense satisfaction for us when we see our clients enjoy what we have created for them.
More than 90% of your clients would recommend your firm to a friend. How do you earn such high praise from your customers?
Our clients actually become friends of the company. We want them to be clients for life. They know that we will go out of our way to service their needs before, during and after the job. After the project is finished we stay in touch with the client keeping them informed fo any maintenance issues and responding quickly to any service calls. Our clients stay informed about the company and any new industry trends through our quarterly "Shavings" newsletter. Most recently we have added a blog to our website where you can follow a current kitchen remodeling project from start to finish.
Customer Feedback Summary
Published Comments
This is probably one of the things that I like the best about working with them. They keep an immaculate job site.
They are some of the best craftsmen in the area! Supurb contractors!
The job foreman who worked on out job was exceptional. We had daily contact which kept the job moving smoothly and kept me on track as well. The overall experience was the best it could be and we are enjoying the final product immensely!
Staff were attentive and professional throughout the process. We liked that they are also involved with community programs, like Urban Promise and MEND.
MIke Payne is fantastic--warm, caring, seems like he became part of the family. After a very long project in our home, we wree actually sorry to see it end--everyone missed the guys, all of whom were great.
Overall, our experience with Craig, Anthony and all of the carpenters and workers involved was fantastic. We would highly recommend this company to anyone that needed remodeling/building done on their home. They run a class act operation! We can't thank them enough for giving us such a fabulous and functional space!
Alberto and Dave were both phenomenal people to work with. Very personable, very talented, very good with me and my children. I felt 100% comfortable with them in my home and 100% confident that they knew what they were doing. They were A+ workers.
R. Craig Lord company did an outstanding job. We are very pleased and will be using them again.
Everything was excellent!
The job looks great.
The foreman on the job, Mike Paine, was fantastic.
Entire experience was positive
entire staff was great
They were very efficient. They kept my house spotless. They really had thought and consideration in my house and got the job done in a fast amount of time.
It has always been a great experience!
I was most satisfied with the crew's cleanliness and unobtrusiveness. They were almost invisible, yet they got the job done.
Don did a great job.
Yes, we've already contacted them.
Craig and his group made the process a great experience. When we left the house in the morning, we never worried. It was exciting to return at the end of the day to see the results.We hope to use Craig Lord in the future to work on the rest of the house!
Everyone we delt with is excellent. Don did a great job as project manager. He was always very respectful and considerate.
I would use R. Craig Lord Construction Co., Inc. for any future project. Their attention to detail is outstanding. They are true craftsmen.
We've used them before and they've always done a good job.
Best experience! Did a great job, better than anyone else I've worked with!
They do a great job!
They are very nice people and Craig was great to work with.
I would highly recommend his company. We were very pleased with the outcome.
It was a wonderful experience. They were very professional and they met every one of our needs. They made a very difficult job look very easy.
Overall we were very happy. In particular, I would say we were very happy with the foreman on our job. Overall it was a very good experience.
We were very pleased with the team that he put into our home. It was difficult, in the sense that we were living in the home at the same time. The quality of the work and the follow through was excellent. Even a question that we had at the end of the warranty period was resolved satisfactorily. I think very highly of Lord and his organization and his work.
Guildmember since 2007
As a GuildQuality Guildmember, R. Craig Lord Construction Co., Inc. relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of R. Craig Lord Construction Co., Inc. in Moorestown, NJ; Haddonfield, NJ; Cherry Hill, NJ; Riverton, NJ; Tabernacle, NJ; Mt. Laurel, NJ; Mount Laurel, NJ; Lumberton, NJ; and Hainesport, NJ.
In this report, R. Craig Lord Construction Co., Inc. has published a summary of the customer feedback they've received since they joined GuildQuality in November 2007. In that time, 103 out of 114 customers (90%) responded to a GuildQuality satisfaction survey, with the most recent response in December 2011.
Recent Activity
R. Craig Lord Construction Co., Inc. received feedback from a customer in Moorestown, NJ.
R. Craig Lord Construction Co., Inc. received feedback from a customer in Moorestown, NJ.
R. Craig Lord Construction Co., Inc. received feedback from a customer in Moorestown, NJ.
R. Craig Lord Construction Co., Inc. received feedback from a customer in Mt. Laurel, NJ.
2012 Guildmaster Application
R. Craig Lord Construction Co., Inc. is a candidate for a 2012 Guildmaster Award.
The Guildmaster Awards recognize exemplary service among home builders, remodelers,
developers, and home services contractors.
Click here
to review this year's qualifications.
To be eligible for consideration, R. Craig Lord Construction Co., Inc. must survey all
of their customers.
If you are a recent customer of R. Craig Lord Construction Co., Inc. and have not yet
received a customer satisfaction survey, please let us know.
We need your feedback in order to conduct a thorough review of R. Craig Lord Construction Co., Inc.'s application.
