We have found it very helpful to have GuildQuality to be able to use the feedback we receive from our clients. It helps potential customers find out about customer satisfaction.
GuildQuality is the leading provider of customer satisfaction surveying and reporting for the construction and real estate industry in North America. GuildQuality members receive real-time customer feedback, web-based performance reporting, and peer benchmarking. Read more
Our mission is to elevate the stature of the building, remodeling, and real estate profession to a level commensurate with its importance.
Before joining GuildQuality, our company already had a survey program implemented. The problem we experienced was the slow or lack of response from our customers in actually taking the time to answer the survey and mail it back to us. GuildQuality has taken on this responsibility and has had huge success in contacting our clients for their feedback. Our customers are able to feel open and comfortable answering questions with a third party than with a direct employee of our company. This feedback has been crucial to the improvement and processes we are making within our company.
We have found it very helpful to have GuildQuality to be able to use the feedback we receive from our clients. We have found the testimonials to be very helpful in obtaining more business.
I'm not very familiar with the industry, and I just started with my marketing position at my company. When I called Victoria Cheshire, she picked up right away and was able to walk me through all the questions I had and showed me some features I was unaware of. Now we really use GuildQuality to its full extent, including their social media features. It was nice to get fully educated over the phone. She shared her screen with me, so I was able to make sense of it and ask questions as I went.
I am pleased that I ran into GuildQuality. I think that it's been an excellent contribution to my company. I find that the public is very impressed with GuildQuality. I think it's a great marriage for my company.
My experiences with GuildQuality have been very positive. We are very excited to be able to generate customer feedback through their third-party system. We will be using our feedback to improve our business.
GuildQuality has been one of the best investments our company could have ever made. We receive real testimonials and reviews from our customers and it really makes a difference when you are meeting with potential customers. I highly recommend GuildQuality to anyone!!
GuildQuality has done a wonderful job of capturing unbiased, third-part feedback from our homeowners. We use Guild's survey results on a daily basis to improve our processes and our homeowner's experience with Oakwood Homes. Because of GuildQuality, we have become a better homebuilder.
I find that a customer is likely to tell the survey things that they may not tell us directly. This is valuable to us in continually improving our service.
We have used GuildQuality for a number of years, and we have been very pleased with the results. It's easy to access and easy to use. We are impressed with how they keep things so current as far as marketing technology. I like how you can post client responses from their website to your Facebook page and other social media outlets.
Since incorporating GuildQuality as part of our business plan, we have experienced great feedback from our customers and has proved an invaluable tool for potential clients. The ability to have real time third-party reviews for our company shows that we care about our customers and are serious about the service we provide. The ability to add the customer, set the deadline for review and not have to worry about it is priceless. The GuildQuality team has been great to work with. M.R.B.
GuildQuality provides a great service for us as a remodeling company, and also provides a great service for our clients. It's a great way for clients to get to know us better and get feedback about the quality of our work and services. Laura Summerlin has been great rep for us -- she is always timely and willing to help us in any way she can.
I'm very happy with the results we have obtained from GuildQuality and the ease of use. I would strongly recommend GuildQuality to anyone who considers client testimonials to be useful.
I am extremely happy with the service offered by GuildQuality! It is a fantastic source for customer feedback and helping promote your business. I do not have any complaints, and any problems that I have had in the past were quickly resolved by your awesome team. Thank you so much!
One of the things I like about the GuildQuality reviews is that it gives customers a way to give feedback on our performance that they might not have brought up to us directly. For instance, sometimes our ratings were low in the safety and cleanup category, and we always thought we did a good job with that. It gave us feedback in an area that we didn't know was of concern to our clients, and that kind of feedback is invaluable. Clients feel like they can be more open on a GuildQuality survey. I also love how easy it is for me to publish my comments onto the web. I can populate my review in multiple areas with one click. It's very helpful. When I get a great review, I want to be able to shout it from the rooftops, and GuildQuality makes that very easy.
GuildQuality gives us great access to know how our company is performing. It allows us to nip problems in the bud before they become huge catastrophes.
GuildQuality gives me fast and honest feedback from my customers so I can figure out where I need to improve and if there are any problems I can fix. I can find out right away when someone is doing well and hopefully repeat their acts in the future.
GuildQuality is an exceptional service for getting good feedback on previous customers to show to current customers. It really helps seal the deal when you're trying to get a new customer.
I think GuildQuality is an excellent source of information and feedback for companies with regard to their performance. I think it's also a great way to market your company based on your performance. Customers have been impressed with the feedback that we have gotten.
This is the second client that we work with who has become a member of GuildQuality. We love the ease and effectiveness of the program for home builders and the online and SEO benefits they recieve. Keep up the good work!
We have been working with GuildQuality for over the past year and it has been an amazing venture for our company. The feedback that we have received from our surveys has been invaluable to our company in understanding where we exceed the expectations of our customers and also where we can improve. They make it so easy to survey our customers that it only takes me about 5 minutes a week to get them the information that they need. We have received a very positive feedback from our customers regarding using a third party surveying company to ask their opinion on how we did from the quality of product, work crews that were at the job site to how the salesman did while at their home. We will be a GuildQuality member for a very long time because we believe in what they offer our industry!
We have been using GuildQuality since 2008 and they have become an integral part of our overall marketing initiatives. We use their individual customer reports and summary page in our actual customer presentations as well as have a direct link from our website to our Profile page. This allows customers and prospects to get a quick snap shot of how we are doing relative to the categories we feel are important in our business. Great company with great tools and excellent support!
As fart he quality of the service from GuildQuality, everything is very easy to use. The staff is communicative and good at staying on top of us so we can get our feedback. They're good about helping us through and giving us the motivation and drive to do our surveys. They are quick and responsive.
I feel that GuildQuality is a good value for the money that you spend. It helps me to know what my customers are thinking and feeling about my interaction with them.
The reviews that we have received through our GuildQuality surveys have provided great validity of our services through our customers' feedback and accounts of their experiences.
GuildQuality has been a great tool for us. We have over two hundred reviews online, and it gives people a good, unbiased look at our company from the outside.
What is nice about GuildQuality is that they are a "Third Party" service so that our customers feel totally free to make honest comments and gradings. We use to just hand our customers a feedback form at the end of the job, but found we got little to no "real" responses outside of the "Good" ratings. Now with GuildQuality we actually get to hear exactly what they loved about us and even on occasion where we may have fell a little short in providing 100% customer satisfaction, so as to make ourselves and even better company.
GuildQuality has proven to be a key feature in our advertising. We remind our clients about our high rating to help them feel comfortable in becoming one of our satisfied customers. Since we have been so highly rated by our clients, we are very motivated to keep that rating and give our customers continued exceptional service!
We are very pleased with our experience with GuildQuality. We've received outstanding customer support whenever we have needed to speak with anyone. Great service for companies to showcase their relationships with their customers.
We really like having a third party take care of the survey process. Customers/clients are more apt to complete the survey when not doing so directly with a company. Definitely see a greater rate of survey completion now than when we were doing the survey process on our own.
As a GuildQuality Guildmember, GuildQuality relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of GuildQuality in Atlanta, GA; Palo Alto, CA; Marietta, GA; Charlotte, NC; Vancouver, WA; Bellevue, WA; San Antonio, TX; Roswell, GA; Houston, TX; Denver, CO; and 866 other cities in Tennessee, Texas, Ohio, Oregon, Indiana, and 49 other states and provinces.
In this report, GuildQuality has published a summary of the customer feedback they've received since they joined GuildQuality in September 2003. In that time, 2172 out of 10797 customers (20%) responded to a GuildQuality satisfaction survey, with the most recent response in May 2013.
GuildQuality received feedback from a customer.
GuildQuality received feedback from a customer.
GuildQuality received feedback from a customer in Visalia, CA.
GuildQuality received feedback from a customer.
GuildQuality received feedback from a customer in Mundelein, IL.