Laura Summerlin has been extremely helpful to me. When I first started GuildQuality, Laura took the time to explain to me in detail on how to understand the program. She followed up with me to ensure that I was comfortable working in it. She has a great personality and was, and still is, a huge help when needed.
Member Profile
www.guildquality.com
1350 Spring Street, Suite 200
Atlanta,
GA
30309
(888) 355-9223
LinkedInGoogle LocalYelpTwitterFacebookBlogYouTubeVimeo GuildQuality is the leading provider of customer satisfaction surveying and reporting for the construction and real estate industry in North America. GuildQuality members receive real-time customer feedback, web-based performance reporting, and peer benchmarking. Read more
Our mission is to elevate the stature of the building, remodeling, and real estate profession to a level commensurate with its importance.
Customer Feedback Summary
1365 out of 7131 customers responded to a survey
Likely to Recommend
Quality Of Feedback
Accessibility
Recent Reviews & Published Comments
Laura Summerlin is great! She responds quickly and is beyond helpful.
Everyone is always helpful, but I've never singled out anyone. Give them ALL a trip to Disneyworld!
GuildQuality
GuildQuality is great. I love that my clients can give honest feedback to a third party. I've had people call to set up appointments because of the comments they've seen. I feel surveying is VERY beneficial to me as a designer, as it points out my weakness and strengths. So thank you for your service!
Yes - Michael Hardy. He is always so professional and helpful when I have a problem. Thank you Michael!
GuildQuality
GuildQuality provides a painless and simple mechanism for gaining client feedback via a 3rd Party. Using a 3rd Party surveyor is key to gathering adequate and un-varnished responses. We've been amazed at how much more we've learned about our clients' experiences because of GuildQuality. The suggested surveys and assistance by GQ support folks are indispensable. HIGHLY Recommended.
GuildQuality
We love Geoff and the team at GuildQuality. Their system makes it easy for us to quantify our clients' experiences and spot trends that we either need to fix or promote. Their constant need to improve and keep on the cutting-edge will make them indispensable for years to come.
Laura Summerlin is awesome!! Very helpful and good at explaining GQ.
I really like seeing the GuildQuality reviews from my clients and feel having GuildQuality associated with our company is a valuable sales tool.
Laura Summerlin, she is fantastic to work with. She always response to my issues or questions in a timely manner. Thank you for all your hard work Laura.
Everyone we have ever contacted has been a true professional.l
GuildQuality
GuildQuality is a very easy and useful survey tool. The service has been outstanding and everyone has been wonderful to work with throughout the process. We highly recommend GuildQuality!
The Qlist profile acts as one of our paramount web properties in communicating with our prospective clients on the web. We advertise it heavily on our websites and social media assets, and it has been a valuable search marketing venue.
This program helps us maintain the quality of our work because we can improve the weak points every day.
GuildQuality
GuildQuality has been an outstanding resource for our business. We use the data to track and publish our customer satisfaction record for our current and prospective clients. We recognize top performing employees and use the customer satsifaction ratings as a factor in our production manager's bonus. Clients find the information easy to submit and we had found the analysis and marketing tools easy to use.
GuildQuality
GuildQuality has been great for my firm. Not only do I learn my areas of strength and weakness, but I also gain an incredible marketing tool. I am well pleased with our decision to move forward with GuildQuality!
Laura Summerlin! She has been my main contact. She is efficient and very knowledgeable! Always a pleasure to call when we need help with something.
GuildQuality
It's no wonder GuildQuality's membership base has been growing over the years. They have a wonderful team and provide a great service; every real estate-related company could benefit from their services - we most certainly have!
GuildQuality
We have been very impressed with the GuildQuality organization. Their fresh, different & cost effective approach to Remodeling Quality and Customer Experience Management, has been instrumental in our pursuit of continuous improvement initiatives and the design and delivery of an exceptional customer experience for our clients. GuildQuality integrates the assessment, management , and reporting of our customer's remodeling experiences. They are organized, structured and supportive and one of few solution providers to the remodeling industry that we have found deliver a world class solution.
GuildQuality has been everything we hoped it would be - Thanks!
Your team (Laura Summerlin and Andy Cesario) have been more than easy to work with. They are true professionals, and have resolved any questions that I have had in rapid time. They are a pleasure to work with, and strong asset to your company.
GuildQuality
GuildQuality has enabled our company to obtain valuable and accurate feedback from our customers. Having a third party, that you can trust with your most valuable resource- your customer- is priceless. Learning from our customers and changing our business to meet their needs in this growing marketplace is what makes us a better business. We could not have a better partner in that, than in GuildQuality.
Response From
GuildQuality
Oct 31, 2011
Heather - thank you. It's a joy for us to be able to work with wonderful businesses like yours.
GuildQuality
We used to survey customers on our own. Our return rate from clients was poor at best. I think that GuildQuality does a great job of contacting our clients and getting real feedback. Real feedback is what we need to continue to be leaders in the remodeling and construction Industry. Thanks GuildQuality!
GuildQuality
GuildQuality has done a remarkable job for our company with facilitating customer reviews that are critical in establishing our company's dependability and great level of service. The process is smooth, and the assistance they provide is top notch.
Response From
GuildQuality
Oct 04, 2011
Thank you, Leah!
Laura Summerlin and Michael Hardy do a wonderful job for us. They are very helpful whenever we need assistance.
GuildQuality
I'm very satisfied with GuildQuality and plan to continue using this service into the future. It's more important now than ever to have positive customer feedback available for public review and GuildQuality provides that feedback at a reasonable cost. You get out of it what you put into it, though, so there's definitely a need to stay on top of your surveying and reporting.
GuildQuality
GuildQuality has provided a very timely and useful third party quality control review of our day-to-day delivery of goods and services. It has helped us identify weaknesses in our work flow that we have already begun addressing.
GuildQuality
With the high levels of customer response to the surveys, we know we are getting good feedback from our buyers. We can then use this feedback to better our business practices. Providing a good customer experience has always been a high priority of ours. GuildQuality let's us know how we're doing.
GuildQuality
As a company president, GuildQuality's surveys give me an open window into how good of a job we did with our clients, beside just having a conversation with them. It also is the last of the tools for measurement of customer satisfaction for the bonus of our production crew which is based on: on time, on budget, and all 4's on the client review.
Response From
GuildQuality
Sep 07, 2011
Ben - thanks a lot for sharing how you're using GuildQuality. We're grateful for your business, and glad to play a role in helping you to promote exceptional service within your company.
Everyone I've spoken with to date has been very helpful and taken ownership of the questions that we've had, and followed through with very comprehensive answers.
Guildmember since 2003
As a GuildQuality Guildmember, GuildQuality relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of GuildQuality in Atlanta, GA; Palo Alto, CA; Marietta, GA; Charlotte, NC; Bellevue, WA; Vancouver, WA; San Antonio, TX; Denver, CO; Houston, TX; Roswell, GA; and 569 other cities in Illinois, Georgia, Ohio, Indiana, Tennessee, and 47 other states and provinces.
In this report, GuildQuality has published a summary of the customer feedback they've received since they joined GuildQuality in September 2003. In that time, 1365 out of 7131 customers (19%) responded to a GuildQuality satisfaction survey, with the most recent response in February 2012.
Recent Activity
Via Twitter: Blog Archive: Structures Building Co’s HouseSimple program featured in Builder Magazine http://t.co/lG9NIWYF
02/06/12
Via Twitter: Developers: how's this for creative mktg to the second-home buyer? via @lascatalinas http://t.co/bpBxYaDa
02/06/12
Via Twitter: RT @calculatedrisk: Housing: The Two Bottoms http://t.co/RhfzFGWx
02/06/12
GuildQuality received feedback from a customer in Van Nuys, CA.
02/06/12
GuildQuality received feedback from a customer in Kansas City, MO.
02/06/12