Laura Summerlin is truly wonderful to work with. She is responsive to inquiries and considerate of one's time. I feel like she is extremely knowledgeable of the GuildQuality products. - Mar 11, 2010 in Atlanta, GA

Laura Summerlin has been very helpful with getting us started and is always readily available to help us when needed. - Feb 23, 2010

Laura Summerlin does a good job with a quick response and communication when contacted. She is always very polite and courteous whether on the phone or by email. - Jan 22, 2010

Laura Summerlin and Jerrod Butler have been very supportive - Jan 21, 2010 in Evanston, IL

Every staff member we have worked with has been outstanding, friendly and helpful. - Dec 28, 2009 in Holbrook, NY

Laura Summerlin is always a great help. - Dec 17, 2009

Heather always goes above and beyond. - Dec 15, 2009 in Naperville, IL

Both Laura and Jerrod were great in different ways and absolutely wonderful with customer service. - Nov 24, 2009 in Lititz, PA

Erin and Laura have consistently been available for questions and have been quick with responses and solutions! - Nov 19, 2009 in Johns Island, SC

Geoff - implementing a lot of great stuff and always receptive to feedback! Laura - always super helpful, friendly and knowledgeable! - Nov 10, 2009 in Reston, VA

Laura Summerlin. She has been incredibly responsive to my requests. - Nov 09, 2009

Laura Summerlin is awesome! She is always very helpful, considerate, and knowledgeable. - Oct 29, 2009 in Charlotte, NC

Laura Summerlin- she is an excellent worker; very considerate, nice, and efficient with responses. Thanks, Laura! - Jul 24, 2009

Geoff - I think he has done a tremendous job with the company. - Jul 15, 2009 in Mt Pleasant, SC

Heather and Laura have always been terrific and willing to go the extra mile to help out. - Jul 13, 2009 in Needham, MA

Laura Summerlin and Geoff Grahm are both very helpful and pleasant people to work with. laura does a great job explaining / tutoring over the phone and webmeeting. Excellent "people" person. - Jul 07, 2009 in Normal, IL

Erin is wonderful, always ready to help and extremely patient, - May 22, 2009 in Atlanta, GA

Everybody I've ever dealt with, and it's been three or four folks, is very responsive and very helpful. Erin is the last one I worked with, and she was very helpful, but she was not the only one. - Apr 09, 2009

Erin Rosintoski has been incredibly responsive and great to work with! - Apr 02, 2009 in Marietta, GA

Erin Rosintoski continues to provide superior service for our account. She is responsive and friendly ... keep up the great job! - Mar 26, 2009 in Waco, TX

Laura Summerlin is so wonderful, polite, patient, and knowledgeable. She is truly a gem and I feel comfortable calling her about anything, even if its something I have to ask her to repeat. - Mar 26, 2009

The customer service is extremely friendly and very prompt in returning calls. - Mar 26, 2009

We are in Charleston,SC and Heather has been extremely helpful in getting us set up, helping us to understand the guild, and making us believers. - Mar 26, 2009

All of the support staffI have worked with have been dilligent and incredibly courteous in getting any issues or questions resolved. Heather and Laura are awesome! - Mar 24, 2009 in Bend, OR

Everyone I've dealt with has been FANTASTIC! I mostly deal with Laura Summerlin and she's exceptional, answers my emails very quickly and is very helpful with any questions I have. - Mar 20, 2009

Erin Rosintoski (spelling?) She is really fabulous. She is very responsive, gets back to be quickly and always gives me the help I need. I feel comfortable going to her for help, and she is very patient with me. Even though Guild Quality is more of a web based company, I feel like you have a store front with a customer service department inside, ready and willing to assist me. In fact, your customer service is better than many company's with a store front. - Mar 17, 2009 in Arnold, MD

Definitely Jerrod Butler and Laura Summerlin. They have been very pro-active with our account and make it wasy to use/understand. We certainly appreciate the time Laura spent teaching us the different tools available and how to use them effectively. Jerrod stays on top of our account and checks in often enough that we feel like valued clients. - Mar 16, 2009

Just great customer support whenever we have a question. - Mar 14, 2009 in Springfield, IL

We use our summary page and your link on every appointment we go on so the customer can look the information up themselves. Great selling point. Also one customer found us on Guild Quality and we have done 2 bathrooms for them and quoted two more. - Mar 10, 2010

Great Service - Feb 27, 2010

I have yet to come across anything that needs changing or improving. - Feb 23, 2010

The service has been great, I can't think of anything that could be better. - Dec 28, 2009 in Holbrook, NY

To date, I would not change anything. I'm very happy with customer support and quick response time to questions. - Nov 19, 2009 in Johns Island, SC

I think it covers pretty much all of the bases on what it is supposed to do. I don't think I would change anything. - Apr 02, 2009 in N Charleston, SC

I am very impressed with how promplty I receive responses to inquiries and how quickly my survey requests are processed. - Feb 23, 2010

Your service is excellent and you were responsive when we had questions in the past. Thanks - Jan 22, 2010 in Powhaten, VA

I'm very happy with the services and valuable information provided by Guild Quality. Thank you! - Jan 20, 2010 in Scottsdale, AZ

We love your product and find it very easy to use! - Jul 23, 2009 in Sherborn, MA

Keep up the good work. Your services are invaluable. - May 28, 2009 in Vienna, VA

We have been very happy with GuildQuality and the services that you offer. We have always had challenges receiving feedback from our homeowners, and we have all been very impressed by the responses that we have received so far. Thank you! - May 19, 2009 in Marysville, WA

We are delighted with the ease and flexibility built into the GuildQuality process! Having conducted our own client surveys for several years prior to using GuildQuality, the improved response rate attests to the benefit of a third-party provider. GuildQuality's multiple methods for contact makes it easy for clients, thus helping increase responsiveness. - Apr 02, 2009 in Marietta, GA

Geoff, You have a great team and a great service. Thank you! - Mar 26, 2009 in Waco, TX

The surveys confirm our committement to quality workmanship and service. We use the results in our marketing efforts. Since we do about 90% custom homes it helps with the customers coming into town who may not be familar with our company. I would recommend Guild Quality to any builder, especially any custom builder. - Mar 26, 2009 in Evans, GA

We appreciate the wonderful service that we receive from Erin & Guild Quality in general! Keep up the good work! - Mar 26, 2009

Being able to collect customer feedback, for us, is fantastic. We should have been doing this years ago. You guys have a great and easy system to use. - Mar 26, 2009 in Albuquerque, NM

We had a Business Analysis come in to help us with our business and he was very impressed with the survey we are doing. - Mar 23, 2009

I am very happy with your surveys. It is very helpful to me as a customer rep to know how the building process has gone from the homeowner's point of view. Sometimes we see ourselves differently than others see us and it's really a gift to see that reflection even if it's not always positive becuase it allows us improve to constantly improve. - Mar 20, 2009

I've been very happy with Guildquality. My customers have found the surveying to be a very professional and easy experience. - Mar 20, 2009 in Massillon, OH

I have not heard of any complaints with the Guild. When we submit for a survey our clients are always very appreciative of the way that they are treated by the people that they talk to. Keep up the GREAT work!! - Mar 19, 2009 in Boise, ID