GuildQuality is the leading provider of customer satisfaction surveying and reporting for the construction and real estate industry in North America. GuildQuality members receive real-time customer feedback, web-based performance reporting, and peer benchmarking. Read more
Our mission is to elevate the stature of the building, remodeling, and real estate profession to a level commensurate with its importance.
They have been a valuble resource of accurate and independent feedback so that we can appropriately acknowledge those team players that deserve it and also make the necessary training improvements and process changes that existed unaware to us.
GuildQuality has provided an easy and efficient tool for our customers to provide us with valuable feedback about our processes and services. This feedback will be used to improve our customer experience and ultimately help us grow our business. We have also been able to market the GuildQuality Surveys as proof of our commitment to Total Customer Satisfaction, and further rise us above our competitors.
Jerrod and Laura are top notch professionals. Knowledgeable, prompt, strong understanding of our business and our needs. Great team!
GuildQuality is not only a State-of-the-Art Customer feedback system, it is also objective and professional, so we have a high degree of confidence in the results that we are getting. This is already proving helpful to us to fine tune our operations to improve our Customer service.
GuildQuality is providing our company with a valuable resource. I find their website and tools very easy to use. I can see the information I need with just a click or two of my mouse - truly at my fingertips. Thank you!
Thank you, Kristina! We're glad to have you as a member of our community of quality!
I / we have been pleased with the quality (no pun intended) of the surveys and the speed at which we receive the customer survey results. It has been a great tool for us in working toward a more efficient and quality oriented Contractor and Development Company(s). Gil Blanchard Jr.Construction Manager Intrastate Development LLC / RT Homes, LLC / Cornerstone Construction LLC
Gil - thanks very much! We're grateful for the opportunity to help you and your team deliver on your commitment to quality.
GuildQuality can provide a turnkey solution for customer feedback in the construction services industry. Their success rate is such that you can shift your focus to other important tasks as a business manager & count on them to deliver the needed information. Customer feedback is the most critical information for businesses to be successful and continue growing.
We are amazed how quickly GuildQuality Surveys are processed. Since using GuildQuality we feel we have a tool that surpasses all others to convey our quality.
GuildQuality provides unique tools for cutting edge market analysis and customer experience evaluation. Most importantly, this information is based entirely on the customer's perspective which allows a business to keep its finger on the pulse of the market and make changes ahead of the curve.
We have been using GuildQuality for a couple of years now and have found it an invaluable part of running our business. We have made improvements to our company based upon the feedback we receive in the surveys to help us service our clients better. The GQ team has been exceptional in making sure that we can also use the results and additional information to help market our company to potential clients.
Working with GuildQuality has been fabulous. The information we receive has been very helpful to our company and the team members have been both responsive and professional. It is a truly a great company to be affiliated with.
I had no idea of the impact GuildQuality survey would have on not only future clients but the clients contacted were so impressed with how GuildQuality did the survey. New clients are more confident to sign contracts with us and we don't want to lose our high rating. So we strive even harder to offer the best customer service.
GuildQuality has been a remarkable service for our company the past few years. They set high standards for their customer service and it became an example of how we needed to improve ours. We now talk with our buyers at closing about taking the time to complete the surverys and honestly rating us. We then use this as our company motivational tool to keep our Commitment to Service at the highest standards possible. Even though we may fall short sometimes we have had countless people say that they have seen our GuildQuality customer report, which we have linked to our website, and it was what convinced them to build with us. The positive feedback is such an encouragement for our employees that they set as a goal getting the Guildmaster Service Award each year. We have found QuildQuality to be a vital part of our company's success.
Wow. Thank you for such a wonderful testimonial. You guys are wonderful!
GuildQuality has taken our time-consuming manual process and made it so EASY for us to initiate the personal contact to clients and obtain helpful information to continuously improve our processes! We greatly appreciate the professionalism and courtesy extended to us and to those we submit for surveys. KUDOS to GQ staff - all around.
Thank you, Vicki, for sharing your experience. We're lucky to be able to work with great people like you!
Laura Summerlin is ALWAYS available and capable to answer any questions or concerns! Professional and pleasant to work with, we truly appreciate the service she provides us!!! (over and over and over again!)
I have worked with GuildQuality for over 3 years. I have recommended them many times in the past. I will continue to recommend Jerrod and GuildQuality based on their outstanding service in the past, present and because they are relentless in their pursuit to continuously improve their services so that we can improve ours.
Jerrod expertly personifies the qualities and character of GuildQuality. He has always been one of the most exceptional people I have ever had the opportunity to work with. He is attentive, receptive, responsive and effective in all his business dealings. His representation of the culture at GuildQuality explifies the corporate values and standards we should all work to create and maintain in our own company.
Thank you GuildQuality for helping my company see our customer approval rating. We all work hard to exceed our clients expectations and GuildQuality shows us the fruits of our effort.
We had a fantastic experience working with GuildQuality. They were always eager to help if we had questions and were quick to return phone calls. I would strongly recommend them! GuildQuality surveys give you a very good insight as to what your customers really think about your company! The survey responses help to identify any problem areas in your service.
Laura Summerlin has been and continues to be an amazing source of help for us.
Just by using Guildquality and having everyone in my organization know that EVERY customer WILL be surveyed has caused a perceptible change in attitude towards customer service that I have been striving for for years. It is worth every penny I have spent.
Guild is one of the easiest companies I have ever had the experience of working with. The staff is extremeley helpful, accomodating, and professional. The feedback and compliation of info is a product that we could not achieve in house. They have given us incredible new insight.
Outstanding helpfulness
GuildQuality has provided us with an unbiased analysis of what we are doing well, and how we can improve. The results have been amazing. We have confirmation and recognition of our hard work in a way that we could not achieve on our own. GQ makes it so easy to add, monitor, and track surveys. I also really enjoy getting an email of every survey giving me instant, at my finger tips results, and all of our key management team get these emails. Complete transparency is how we operate and the GuildQuality surveys help us accomplish this goal.
Rebecca Taylor has been superb, as has Laura Summerlin.
GuildQuality has been a big help to Galaxie Construction. The feedback we have received has been a great aid in our efforts to improve all aspects of our customer service.
Thanks Dennis! We're glad to hear it!
Customer feedback is crucial to our business as we develop strong customer relationships to help each project run smoothly and create positive experience which will create referral program as well as repeat business from existing clients.
Laura and Michael are always quick to respond. Additionally, everyone I've worked with there is super buttoned-up, professional, and has great personality! It is apparent there is a great culture at the GuildQuality office.
GuildQuality reports have helped us a lot in improving areas I was not aware we needed slight improvement in. It has helped me realize who in my company cares the most and the employees that need to show improvement.
We are very pleased with the professional and quality service that GuildQuality provides to our clients during the surverying process. The customer reports are a tremendous asset to us in exploring better ways to provide our clients with the best possible customer service for each individual project.
As a GuildQuality Guildmember, GuildQuality relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of GuildQuality in Atlanta, GA; Palo Alto, CA; Marietta, GA; Charlotte, NC; Bellevue, WA; Vancouver, WA; Roswell, GA; San Antonio, TX; Denver, CO; Houston, TX; and 637 other cities in Illinois, Georgia, Tennessee, North Carolina, Indiana, and 47 other states and provinces.
In this report, GuildQuality has published a summary of the customer feedback they've received since they joined GuildQuality in September 2003. In that time, 1536 out of 7858 customers (20%) responded to a GuildQuality satisfaction survey, with the most recent response in May 2012.
GuildQuality received feedback from a customer.
Via Twitter: New feature: GQ Notes http://t.co/sg7Ta9qo
GuildQuality received feedback from a customer.
Via Twitter: Licensing bashed by @MargRev & @mattyglesias as largely arbitrary & protectionist: http://t.co/KXfzWACl
GuildQuality received feedback from a customer.
Homebuilders, remodelers, real estate developers and home services companies pay GuildQuality for customer surveying and performance reporting. We refer to these companies as GuildQuality Members, Guildmembers, or members.
Our service helps Guildmembers monitor customer satisfaction and -- if they choose to publish survey feedback on our public website at guildquality.com -- articulate the quality of their service for prospective customers.
All of the Guildmember information we publish at guildquality.com has been provided to us either by the member (such as pictures of work and biographical information) or by their customers via one of our surveys (customer comments, performance summaries, and reviews).
All of the customer feedback that we publish is derived from the customers we survey. Our Guildmembers provide us with their customers' contact information, we conduct the surveys, they receive the feedback, and -- if they have chosen to make their feedback public -- the member's performance report is automatically updated to reflect the response. Members may choose to publish a summary of either all of their feedback or their most recent twelve months of feedback.
In addition to average performance ratings and survey statistics, GuildQuality also publishes two types of customer commentary: Comments and Reviews.
A comment has been provided by a survey respondent in response to any one of the survey questions we ask, and a member may or may not choose to publish it. Often customers provide unsolicited testimonials or compliments, and members can choose to share these comments in their published performance report.
Many Guildmembers choose to participate in our formal review process. These members have added an additional question on their survey: "If you'd like to provide a public review of your experience working with the Guildmember, please share it here." In contrast to comments, which a member selects to have published, we publish all reviews, provided they are at least 30 words long. With each review, we include a one to five star rating provided by the survey respondent.
It is important to note that GuildQuality does not endorse the qualifications of any company. We make no predictions, warranties or guarantees, expressed or implied, about the quality of any work a company on this website may provide. GuildQuality does not accept any liability whatsoever for any harm that might result from any statements presented on this website.
Prospective customers should weigh a multitude of factors when choosing the right building company, and never depend on a single source when making their decision to purchase a home or hire a contractor.
