Guardian Roofing
www.yourguardianroof.com
417 99th St. E.
Tacoma, WA 98445
(888) 766-3921
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Dear Friend, Read more

Hi! This is Aaron, Matt, and Lori, owners of Guardian Roofing. Thank you for coming to our website. Perhaps you were referred by a friend, neighbor or family member, or saw us working in your neighborhood. Or maybe you found this site by "accident" (if there is such a thing).

Regardless of how you got here! We have filled it with content and information that is virtually guaranteed to assure that your next roofing investment will result in success.

If you're planning on hiring a Washington roofing contractor you know that it is a significant investment. You probably also know that contractors are not all the same. That's why we have created our homeowner consumer guides. There's a lot of information that may surprise you that impacts the quality of the roof you purchase and how much you pay. With our "Consumer's Insiders Guides to Roofing" you'll quickly discover why this site is the #1 place for learning how to best select a roofing contractor, and how to get the best return on your roofing investment.

We look forward to being of service to you soon!

Affiliations GuildQuality

Communication
89%
Construction Quality
94%
Initial Office Contact
96%
Problem Resolution
89%
Professional & Organized
94%
Sales Knowledge
99%
Schedule
90%
Value
91%
Work Done Right
90%
Likely to Recommend
95%
Comment Area Of Satisfaction Tacoma, WA May 19, 2012

We love our roof! The people who worked on it were very fast and thorough and cleaned up and everything.

Comment Recognize Excellence Lakewood, WA May 04, 2012

I would like to recognize the project manager and the salesman, Pat Kollar at Guardian Roofing for their exceptional service. Pat spent lots of time and was very accurate. I was very impressed with his work.

Comment Why Guardian Lakewood, WA May 04, 2012

My primary reason that I chose Guardian Roofing is because I had an emergency type situation where the older roof was blowing off. It was raining. I called and they came out of their way to repair the roof. They were very responsive and quick. The job that he did was very good. I was very impressed because they went out of their way to please a customer.

Comment Additional Comment Puyallup, WA Apr 27, 2012

It was not what I was expecting in such a great way. It was a great, great experience overall.

Comment Area Of Satisfaction Puyallup, WA Apr 27, 2012

I was most satisfied with the overall experience of the crew, workmanship, professionalism, and prompt communication.

Comment Work Done Right Puyallup, WA Apr 27, 2012

There was a small issues that they had to come back and fix. But it got done in a prompt manner

Comment Recognize Excellence University Place, WA Apr 09, 2012

I thought that Ryan and Matt were absolutely full of information. We ended up getting insulation because of Ryan's recommendation. Matt had such a kind heart. He was honest and not pushy. He has called to check how things are.

Comment Why Guardian University Place, WA Apr 09, 2012

In the past, we thought we needed a new roof. Guardian Roofing told us we had a couple of more years with it. They just cleaned it. They were honest in the beginning. They could have just replaced it for the money. They were very professional.

Comment Area Of Satisfaction University Place, WA Apr 09, 2012

Everyone was very nice and professional at Guardian Roofing. Our salesperson, Matt helped us look for our dog when he ran away during our meeting with him. He was just so nice. The crew was fabulous, even the guy that did the chimney was awesome.

Comment Area Of Satisfaction Tacoma, WA Apr 06, 2012

The customer service was outstanding! The quality of their product is great.

Comment Recognize Excellence Lakewood, WA Apr 05, 2012

I'd like to recognize Matt and Luis who came out to help at 4 in the morning when our house was leaking.

Comment Recognize Excellence Tacoma, WA Apr 01, 2012

The person who did the skylight installation (sorry I don't remember his name) did a fabulous job--it works perfectly, and looks great--most importantly, does not leak.

Comment Area Of Satisfaction Auburn, WA Mar 27, 2012

I was satisfied with the overall job- the way it looks, how quickly it was done. The whole experience was great.

Comment Additional Comment Graham, WA Feb 20, 2012

We were very pleased with the pricing, the quality of the work, and quick response.

Comment Area Of Satisfaction Tacoma, WA Feb 18, 2012

Satisfied with everything. The moss removal worker took special effort to protect our extensive pond system. The roof repair people pursued the problems until they were found & solved. These efforts were not unnoticed by us.

Comment Area Of Satisfaction Tacoma, WA Feb 18, 2012

They were very efficient in getting the work done. The job only took them one day and they cleaned up so well afterwards, you would never know they were here.

Comment Recognize Excellence Gig Harbor, WA Jan 19, 2012

They gentleman who repaired my steps really went above and beyond the call of duty to get them done. His name was Sam.

Comment Area Of Satisfaction Gig Harbor, WA Jan 19, 2012

They were on time and they completed the project as expected. It was a big job, and even though it took a little longer to complete it I think they worked very hard to get it done. I was happy with the project.

Comment Area Of Satisfaction Bellevue, WA Jan 03, 2012

The guy who did the roof cleaning went above and beyond in cleaning up the deck and the driveway - it was cleaner than when he started.

Comment Recognize Excellence Tacoma, WA Dec 28, 2011

They all deserve credit for doing such a good job and having it wrapped up on time.

Comment Area Of Satisfaction Tacoma, WA Dec 28, 2011

They did what they said the would do, they did it when they said they would do it, and they did it all for the price they quoted me on. They were great all around.

Comment Area Of Satisfaction Seattle, WA Dec 28, 2011

The professionalism and the way they made promises about how things would be done. They carried out these promises. The installer did a great job and cleaned up. I was impressed. You get what you paid for.

Guildmember since 2011

As a GuildQuality Guildmember, Guardian Roofing relies on our customer surveying to help them deliver an exceptional customer experience.

We have surveyed customers on behalf of Guardian Roofing in Tacoma, WA; Seattle, WA; Puyallup, WA; Lakewood, WA; Auburn, WA; Gig Harbor, WA; Renton, WA; Federal Way, WA; Bonney Lake, WA; Kent, WA; and 37 other cities in Washington.

In this report, Guardian Roofing has published a summary of the customer feedback they've received since they joined GuildQuality in November 2011. In that time, 137 out of 208 customers (66%) responded to a GuildQuality satisfaction survey, with the most recent response in May 2012.

Recent Activity

Guardian Roofing received feedback from a customer in Gig Harbor, WA.

05/19/12

Guardian Roofing received feedback from a customer in Tacoma, WA.

05/19/12

Guardian Roofing received feedback from a customer in Seattle, WA.

05/16/12

Guardian Roofing received feedback from a customer in Tacoma, WA.

05/07/12

Guardian Roofing received feedback from a customer in Puyallup, WA.

05/07/12

About GuildQuality and our Guildmembers

Homebuilders, remodelers, real estate developers and home services companies pay GuildQuality for customer surveying and performance reporting. We refer to these companies as GuildQuality Members, Guildmembers, or members.

Our service helps Guildmembers monitor customer satisfaction and -- if they choose to publish survey feedback on our public website at guildquality.com -- articulate the quality of their service for prospective customers.

All of the Guildmember information we publish at guildquality.com has been provided to us either by the member (such as pictures of work and biographical information) or by their customers via one of our surveys (customer comments, performance summaries, and reviews).

Surveys, Comments and Reviews

All of the customer feedback that we publish is derived from the customers we survey. Our Guildmembers provide us with their customers' contact information, we conduct the surveys, they receive the feedback, and -- if they have chosen to make their feedback public -- the member's performance report is automatically updated to reflect the response. Members may choose to publish a summary of either all of their feedback or their most recent twelve months of feedback.

In addition to average performance ratings and survey statistics, GuildQuality also publishes two types of customer commentary: Comments and Reviews.

A comment has been provided by a survey respondent in response to any one of the survey questions we ask, and a member may or may not choose to publish it. Often customers provide unsolicited testimonials or compliments, and members can choose to share these comments in their published performance report.

Many Guildmembers choose to participate in our formal review process. These members have added an additional question on their survey: "If you'd like to provide a public review of your experience working with the Guildmember, please share it here." In contrast to comments, which a member selects to have published, we publish all reviews, provided they are at least 30 words long. With each review, we include a one to five star rating provided by the survey respondent.

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