Member Report:
475 Responses
Response Rate:
73.6%
Dates:
05/13/2006 - 08/25/2010

In this report, Francis Harvey & Sons Inc. has published all ratings for the following selected questions that were provided by customers surveyed since May 2006. Since then, 475 out of 645 customers responded to a GuildQuality satisfaction survey, with the most recent response in August 2010.

Percentage of people who answered "Yes" to "Yes or No" questions

  • 95.8%
    Recommend Member

Percentage of people who answered "Satisfied" or "Extremely Satisfied"

  • 97.6%
    Clean & Safe
  • 98.0%
    Expertise
  • 97.4%
    Construction Quality
  • 98.9%
    Employees & Subcontractors

Customer comments selected by the member for inclusion in this report

  • It was a wonderful experience and we were able to meet the nicest people. The salesman did a great job. Any changes I wanted along the way, they were happy to make. I am very grateful to them and I think they met all of my expectations and they were very reasonable in whatever they charged me for any additional tings that needed to be done. I was very glad to work with them. They were always very receptive and really very nice. They had discipline. - Aug 23, 2010 in Newton, MA

    They were excellent at everything! - Aug 20, 2010 in Northboro, MA

    The crew was great. They showed up on time and did what they were supposed to do. I was very happy with the service and quality. Everything went smoothly. - Aug 20, 2010 in Boylston, MA

    We were overall satisfied with the build and would recommend them to a friend. The experience was very good. - Aug 20, 2010 in Jefferson, MA

    You did quite a good job and I would absolutely recommend them to a friend. - Aug 20, 2010 in Worcester, MA

    Everything was wonderful. They are a professional company and were neat and cleaned up after themselves. I would recommend them to anyone who asks. - May 07, 2010 in Worcester, MA

    I have and will continue to refer them to friends. They were very professional, and they definitely kept me in the loop. They followed the exact time line through the entire project. - May 05, 2010 in Auburn, MA

    Additional Comment

  • I think they did a fantastic job and I would not change a thing. - Aug 23, 2010 in Worcester, MA

    I would change nothing. Mike Breen and Theresa Meaney were perfect. My wife and I could not be more pleased. WELL DONE! to everyone involved.Michael G. AllenHopkinton, MA - May 21, 2010 in Hopkinton, MA

    Truly, there was nothing I would change about the process, it was great. - Feb 26, 2010 in Westboro, MA

    Changes

  • I would give them all the highest rating. Everything was great. - Jul 14, 2010 in Millbury, MA

    Expertise

  • Listen...they kept my wife happy, if you keep my wife happy you better darn well be good. - May 14, 2010 in Shrewsbury, MA

    Problem Resolution

  • I was impressed by their professionalism. Everything was extremely well organized. We knew exactly what to expect, and it was all in writing. No questions were left unanswered. They were also willing to work within our budget. - Apr 29, 2010 in Barre, MA

    Factors