Susan Gerlach and Kathy DeMeyer were a wonderful team and we would highly recommend them. We would definitely hire Encore Construction again.In addtion, all of the tradespeople were wonderful and a pleasure to have in our home.
Member Profile
Encore Construction Company, located at 103 Main Street in Dennisport, and Sudbury's Mill Village at 359 Boston Post Road, MA, is an award-winning residential design/build group with a 25 year history and a reputation created by our clients. Our single-source approach works to your advantage by bringing design and construction together in one company, insuring direct accountability, streamlined project delivery and maximum value. You can feel free to enjoy the fun side: exploring inspired choices, making informed decisions. Read more
Dale Nikula, President of Encore Construction, founded the company in 1995 under the name Dale R. Nikula Co., Inc. With his roots in Cape Cod, Dale's construction industry experience spans more than 25 years. This knowledge, combined with his commitment to providing outstanding service and quality, form the foundation of an exceptional company.
In May 2003, we changed our company name to Encore Construction Co., Inc. This name more accurately reflects our standards, our commitment and our reputation that Encore Means More.
Guildmaster Award Winner
2006 Guildmaster
2007 Guildmaster With Highest Distinction
2008 Guildmaster With Distinction
2011 Guildmaster
GuildQuality Partner Affiliations Remodeling's Big50
Affiliations
GuildQuality
National Association of the Remodeling Industry
National Association of Home Builders
National Kitchen and Bath Association
Guildmaster Q&A
Company History
Dale Nikula, Encore Construction Company Founder and President, has been in the Building and Remodeling Industry for over twenty years. The Company's success was built on its ability to provide its customers with an exceptional building experience. Over the years, Encore has remained focused on creating systems, processes and an entire corporate culture that focus on high quality construction and client service and communication. Encore's ability to deliver an optimal experience has resulted in a strong base of delighted clients and an extraordinary client satisfaction rate of 97%.
Scope of Work
Encore Construction Company provides design/build services for both new home construction and remodeling projects. We also have a division called "Kitchens by Encore" that specializes in kitchen design and remodels.
Typical Workload
On average, we usually work on ten to twelve large projects at a time (new homes, remodels and renovations), with any number of smaller jobs at the same time (e.g., kitchen or bath remodels).
Team Makeup
The Encore Production Team is led by the Production Manager who oversees all Production Staff. Every Project is assigned a Project Leader, an experienced carpenter in charge of every aspect of the Project. The Project Leader works with the clients and the subcontractors, monitors the schedule and the job costs and ensures the highest quality in every aspect of construction. Encore currently has five Project Leaders on staff, three of whom have earned the designation of Certified Lead Carpenter. Encore also employs several carpenters and carpenter assistants. The key to our team success are our subcontractors. We hire only subcontractors who meet our stringent qualification guidelines.
More than 90% of your clients would recommend your firm to a friend - this qualifies you as a GQ Guildmaster. How do you earn such high praise from your customers?
At Encore, we focus on the client's building experience. While all clients expect high quality construction, we at Encore realize that the customer's experience with his or her new home or renovation is equally important. Recognizing this, we focus on three things that we know are of utmost importance to our clients: finish on time, within budget and with zero punchlist. We have processes in place that constantly monitor the schedule and the budget, and we work hard to ensure that the completed project is presented to the client with no punchlist.
How do you use technology in your work?
We use Project Management software to closely monitor schedules, forecast or detect any slippage, and quickly adjust in order to keep on schedule.
On our website, we have a secure area for our clients to view the progress on their project through weekly photos. For most of our clients, the work we are doing is on their second home so they are not close by when the work is going on. The website allows them to view progress and, at the end of the project, we burn all the photos to a CD for the client to have a record of their construction experience.
How do you market your company?
We know the key to our success is customers who rave about us to friends and family, so the majority of our marketing is focused on our current client base. We have systems in place that ensure that we get back to clients quickly and exceed their expectations at every turn.
Customer Feedback Summary
Published Comments
We were very impressed with the extra time and attention to detail that they spent with us. For example, Susan Gerlach and Kathy DeMeyer contacted us nearly every day to answer all of our questions/concerns and helped us "fine tune" our final design so that we would be thoroughly satisfied.
We were very happy with everything!!
Bruce and I had a wonderful experience working with the team at Encore. The workmanship and attention to detail throughout our new house is terrific. The process was well-controlled from start to finish, which was very important to us since we weren't able to be onhand locally most of the time. The ability to track progress, and to see detailed pictures, online through the Encore website was very helpful. Most importantly, we know we can trust Dale and his team to do what they say they'll do. Should we have construction needs in the future, we would use Encore without hesitation.
We couldn't ask for a better team - no matter how little the detail, they always responded quickly and with good humor.
The team was extremely responsive and helpful with issues, selections, changes. Encore did exactly what they said they would do.... high quality workmanship, on schedule, and complete!
Our entire project was completed in a timely and professional manner. Encore listened to our wish list and concerns and made things happen for us. We were delighted with the end result!The entire team was great to work with on this project.
The project was a very positive experience. We felt that Encore really understood our vision of our new home. The guidance and advice throughout the process was greatly appreciated.
Excellent communication, wonderful people! We would highly recommend Encore!
We love our new home and cannot say enoughabout the team, especially Dave S. and Susan.... Extremely organized and very easy to work with.Dale was always on site checking progress and Barry was on top of the schedule! Bud began the discussions and stayed in touch throughout. They all were fantastic!
I have gutted 2 kitchens and built 2 new construction kitchens. This was ,by far the, EASIEST kitchen to build. The team was fabulous.
We have used many contractors and Encore staff were very professional and easy to work with. They did a quality job and we were very satisfied. The subcontractors were very curteous and respectful. We wish Encore much success in future projects both on the Cape and in Sudbury.
Great Staff to work with.They are all true proffesionals.
Dale Nikula shows that one man can make a BIG difference. Encore is a great company because of him.
To be clear, I thought last Fall that Encore was the right company for a complex, difficult renovation, and I think that judgment is still correct today. Encore is head and shoulders above its Cape competition.
Dale is a man of his word. He demonstrated on numerous occasions that he leads the company with integrity and character and with a long-term view of its potential.
We've just been very pleased with their workmanship and have used them over the years, and we will continue using them in the future!
We counted on Encore to deliver a completed interior whole-house remodel project in order to rent our property during the summer. They exceeded our expectations and even delivered ahead of schedule. We definitely recommend Encore and are already planning next year's project - the exterior.
The project leader, Jonathan Lockley, was a perfect fit on this job and working with me. He was very professional and communicated very well. He made himself available 24/7, but I tried not to bother him off hours. I liked the way that he handled the subs and the project stayed on schedule. He was very cost conscious and likable. He was willing to do what was necessary to keep me happy and keep my mind at ease, since we were in Florida for most of the time.
I liked the web site where I could see project updates. I also liked the computer disc, with audio, of the entire job at a crucial juncture. This enabled us to make minor modifications.
Great overall experience. Team is very responsive to phone calls, e-mails and inquires.Susan Gerlach is a creative kitchen planner, and worked with us to design just the kitchen we dreamed of. I am thrilled with the new kitchen and have received rave reviews from family and friends! Thank you !Anne Phelan
We are truly delighted with our new kitchen, the entire experience was great. The results are even better than we had imagined. Thanks to all the Encore Team!
They're wonderful.
I have now used Encore on two projects. If I decide at some point to do another project on the cape they would be my only choice for a builder. Dale and his team are absolutely the best! Bravo on another quality job.
The project worked really well and we expect to continue our relationship with Encore into the future as we consider further projects on our home.
Encore Construction did a fabulous job witht he renovation of our project. Barry Hall was exceptional in his ability to keep us informed and to solving problems as they arose. I would have no problem recommending him and the company for future projects. Barbara Roessner
Susan Gerlach did a wonderful job listening to our needs/wants, and then designed a kitchen that even surpassed our expectations. Barry Hall, our project lead, was outstanding - always available, responsive to our questions and concerns, and did everything in his power to make us satisfied customers. All the other Encore employees and subcontractors were topnotch - polite, timely and skilled. We love our new kitchen and all the other extras we added! all
We're very happy. Everybody we dealt with was very nice. Susan, the designer and Mandy, the project manager, were both outstanding.
Great Experience!
Our overall project exceeded my expectations. It was a pleasure to work with them.
Guildmember since 2005
As a GuildQuality Guildmember, Encore Construction Co., Inc. relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of Encore Construction Co., Inc. in Harwich Port, MA; Brewster, MA; Harwichport, MA; Sudbury, MA; Harwich, MA; Orleans, MA; West Dennis, MA; West Harwich, MA; West Yarmouth, MA; Chatham, MA; and 50 other cities in Massachusetts.
In this report, Encore Construction Co., Inc. has published a summary of the customer feedback they've received since they joined GuildQuality in May 2005. In that time, 144 out of 163 customers (88%) responded to a GuildQuality satisfaction survey, with the most recent response in January 2012.
Recent Activity
Encore Construction Co., Inc. received feedback from a customer in Brewster, MA.
Encore Construction Co., Inc. received feedback from a customer in Orleans, MA.
Encore Construction Co., Inc. received feedback from a customer in Acton, MA.
Encore Construction Co., Inc. received feedback from a customer in Lincoln, MA.
Encore Construction Co., Inc. received feedback from a customer in South Chatham, MA.
