Member Report:
58 Responses
Response Rate:
76.3%
Dates:
05/10/2007 - 03/03/2010

In this report, Curb Appeal Renovations has published all ratings for the following selected questions that were provided by customers surveyed since May 2007. Since then, 58 out of 76 customers responded to a GuildQuality satisfaction survey, with the most recent response in March 2010.

Percentage of people who answered "Yes" to "Yes or No" questions

  • 100%
    Recommend Member
  • 93.8%
    Client For Life

Percentage of people who answered "Satisfied" or "Extremely Satisfied"

  • 100%
    Budget
  • 100%
    Clean & Safe
  • 100%
    Construction Quality
  • 100%
    Employees & Subcontractors
  • 100%
    Original Design
  • 100%
    Overall Experience
  • 98.1%
    PM Communication
  • 100%
    Trust
  • 96.2%
    Punchlist
  • 96.8%
    PM Problem Resolution
  • 95.2%
    Warranty
  • 96.8%
    PM Professionalism
  • 97.0%
    Professional & Organized
  • 96.6%
    Billing/Status Of Budget

Customer comments selected by the member for inclusion in this report

  • We love our new great room. The transformation has been a shock to our system. It is what we were going for, an understated elegance. We feel blessed that we found Curb Appeal and were able to create the look and feel we wanted when we had no idea where to begin. - Jan 04, 2009 in Southlake, TX

    Overall, a great experience. Rob and Robin are very easy to work with and we are thrilled with the results. - Jul 07, 2008 in Colleyville, TX

    Byron did such a good job, I want to make sure he knows I said so. The workers were also really good and they were incredibly clean and very careful to make sure we were pleased. The careful with the dust and just overall were exceptional. Those guys were so careful with cleanliness, and we really appreciated it. It looked professional from beginning to end and all their tools and supplies were put up every night, which helped us a lot. They also always told us when they were coming and going. They always did things as I asked too. I would definitely use them again. 19. - May 11, 2007 in Colleyville, TX

    Additional Comment
  • You were very patient with us when we didn't know what we wanted and kept changing our minds. You conduct your business very professionally and with integrity, showing up when you say you will and doing what you say you are going to do. Honest contractors can be hard to find. We feel fortunate. - Jan 04, 2009 in Southlake, TX

    Robin was very helpful in selecting products and colors. I appreciated her knowledge and ability to match items. The design of the kitchen was very good. We would not have thought to make the changes that were made. It has made a huge difference in our house. The vendors who worked on this project were very good. - Dec 19, 2008 in Keller, TX

    Quality of materials was very good. Estimates of time and schedule was very realistic. - Dec 15, 2008 in Grapevine, TX

    The overall handling of the project was superb. The team did what they said they were going to do, on time, and professionally. - Nov 12, 2008 in Arlington, TX

    We are satisfied with the entire project, starting with the design - help with choosing the correct materials, the work and Byron Kelley keeping us updated on progress. We would be happy to have Curb Appeal show our project to any prospective clients - Aug 06, 2008 in Colleyville, TX

    The subcontractors were very cordial, nice, and respectful of the property. - Jul 18, 2008 in Southlake, TX

    We were told what to expect and when to expect it. Very important - no surprises. - Jul 14, 2008 in Bedford, TX

    I was most satisfied with the timeliness of the project through its progress and completion and also keeping the job site clean because we lived through it. We did not move out of the house. - Jul 11, 2008 in Roanoke, TX

    The finished product was exactly what we wanted - even though we couldn't articulate it clearly when we were starting. - Jul 07, 2008 in Colleyville, TX

    I like the design of the project. - May 11, 2007 in Fort Worth, TX

    The responsiveness, especially from the Project Manager, was just great. - May 11, 2007 in Colleyville, TX

    Area Of Satisfaction
  • I would not change anything. - Dec 19, 2008 in Keller, TX

    Change Anything
  • Service quality was excellent. Everyone we dealt with was professionally and a complete delight to do business with - Nov 12, 2008 in Arlington, TX

    I don't know how they could provide better service than they provide now. Their communication and marketing was very good. There were a couple of glitches along the way that you have with any construction project which they solved in one or two days. They did just great. - Jul 11, 2008 in Roanoke, TX

    Better Service
  • Not really. It was a perfect experience. To have something going on in your house....you feel kind of nervous. You have to trust who you're working with. I never had any worries with them. I felt completely confident knowing they were going to do exactly what they said they would do, and if anything went wrong, they would fix it. - Jun 23, 2008 in Keller, TX

    Customer Suggestion