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Criner Construction Company was founded by Robert Criner in 1977. Robert began his remodeling career in 1972 while still in high school as a helper for a small, local general contractor. He later moved to a more professional and established firm as a foreman. At the age of 21, Robert decided to go into business for himself and he founded Criner Construction Company. He began his business as a one-man operation, soliciting business in the evening and completing the jobs during the day.
With experience, he hired a couple of part-time people and trained them. In 1985 he incorporated the company which became Criner Construction Company, Incorporated. At first, Criner was uncertain whether his company would focus on building new homes or remodeling. Over time the company has grown to eleven full-time employees who successfully focus exclusively on residential remodeling. Recently the company has decided to adjust its name to reflect this focus. Today Criner Construction Company, Incorporated is doing business as Criner Remodeling.
Why Choose Criner Remodeling?
Being in the remodeling industry since 1977, Criner Remodeling has well over 30 years of experience in residential remodeling. This experience is available to you when you are ready to design and build your next addition, sunroom, kitchen, or bath. Robert Criner has said, "I don't want to be the biggest, but simply the best." To that end, Criner Remodeling invests heavily in its employees, giving them the best training available. Over time, this has resulted in over 100 local and national awards.
Recipient of the First National Remodeling Quality Award
In 1996, the first national Remodeling Quality Award program was jointly sponsored by the National Association of Home Builders Research Center and Remodeling magazine. It was modeled on the prestigious Malcolm Baldrige National Quality Award given by the U.S. Department of Commerce to the country's best-run companies. Judging was based on seven criteria: leadership, quality planning, customer focus, quality management, human resource development, information and analysis, and quality achievements and results. Criner Remodeling was the sole winner in the small company category.
The Nation's 1st Certified Graduate Remodeler
Robert Criner was the first remodeler in the nation to be certified by the National Association of Home Builders (NAHB) Remodelers Council. The Certified Graduate Remodeler (CGR) Program ensures that a remodeler has fulfilled specific educational requirements, and subscribes to a Code of Ethics based upon professional workmanship and customer satisfaction.
The Nation's 1st Graduate Master Remodelor
The Graduate Master Remodeler allows CGRs to attain further recognition for educational excellence and longevity in the remodeling industry. In 2008, Robert Criner became the nation's first Graduate Master Remodeler.
Class-A Licensed Contractor
Criner Remodeling is a Class A licensed contractor with over thirty years of experience. A Class A contractor is required to have at least five years of experience and can perform any size project. A Class B contractor on the other hand is required at least three years of experience and can only perform projects below $70,000. A Class C contractor is only required to have two years of experience and must perform projects under $7,500.
Contractors have to be licensed in both the state they're established in and the cities they perform work in. Criner Remodeling is licensed in Virginia and all the Peninsula's municipalities giving the company the authority to perform legitimately.
EPA Lead-Safe Certified Firm
Lead can be found in the paint of homes built before 1978 and can be very dangerous to our health, especially our children's health. Criner Remodeling is a contractor that is lead-safe certified as required by the Environmental Protection Agency (EPA). The company is certified and trained to follow specific work practices to prevent lead contamination.
Certified Aging-in-Place Specialist
The Certified Aging-In-Place Specialist (CAPS) designation identifies remodelers that have been trained to help retirees and older adults remain in their homes safely, independently and comfortably, regardless of ability level, and continue to live their live in a familiar environment throughout their maturing years. In 2005, both Robert Criner (president) and Terry Thomas (estimator and production manager) attained this designation.
Certified Green Professional
In 2008, Robert Criner successfully completed all the requirements to earn the NAHB's Certified Green Professional (CGP) designation. The CGP designation is designed by the NAHB to teach building industry professionals strategies for incorporating green building principles into homes using cost-effective and affordable options.
Recipient of the National Master Design Award
The Qualified Remodeler Master Design Awards competition is held to recognize remodelers for outstanding project design and construction. In 2009, Criner Remodeling received the National Master Design Award for its exceptional project design and construction.
Four Time Remodeler of the Year
Robert Criner is the only four-time recipient of the prestigious Remodelor of the Year award from the Peninsula Remodelors Council.
Robert Criner Selected as One of The Big 50 Remodelers in the Nation
The Nation's largest remodeling trade publication, Remodeling Magazine, selected Robert Criner, President of Criner Remodeling, as one of its Big 50 for excellence in design, business, and management.
Certified Graduate Builder
The Certified Graduate Builder (CGB) is an exclusive professional designation designed to emphasize business and project management skills as the keys to a professional building operation. Robert Criner has successfully met the prescribed standards of practice and experience, completed a comprehensive education curriculum and pledged to uphold the program's code of ethics.
National Association Virginia Certified Boards of Zoning Appeals Program
The Board of Directors of the Citizens Planning Education Association of Virginia recognized Robert Criner for completing the required ten-week program in 2009. This program allows Criner to be better equipped to deal with clients when it comes to navigating the mind field of going through the development process.
Guildmaster Award Winner
2011 Guildmaster With Highest Distinction
2012 Guildmaster With Highest Distinction
GuildQuality Partner Affiliations Remodeling's Big50
Affiliations
GuildQuality
National Association of Home Builders
National Remodelors Council
Peninsula Housing and Builders Association
Peninsula Remodelers Council
National Kitchen and Bath Association
NAHB Certified Graduate Remodeler
NAHB Certified Graduate Builder
Home & Garden Television
Better Business Bureau
NAHB - Certified Aging In-Place Specialist
NAHB Certified Green Professional
NAHB Remodelers
NAHB National Housing Quality Award
Remodeling Magazine - Remodeling 550
EPA Lead-Safe Certified Firm
2011 Qualified Remodeler Top 500
I can and DO recommend Criner Remodeling to any of my friends who require such survices. I know I can depend on top notch workmanship, professionalism, and care. The last two alterations to our home were necessitated by my husband's handicaps.There was care in design and execution that satisfied us completely.
It is always unsettling to have a bunch of other people occupying one's home. However, in the case of Michael and his crew, the pluses cancelled out the minuses. Michael was thoughtful, compassionate and kept my home cleaner than I do, myself. One day he was waiting for someone to do something so he quietly shined the washing machine. ..typical...The crew was quiet (as they could be) and always courteous, friendly, and always kind.
I am very pleased with my experience with Criner Remodeling. Their clever design approach for removing the existing walls and supporting the roof truss loads provided a very clean design for the Great Room. We were very comfortable with their staff in our home, and we did not have any concerns about leaving the house while they were there. Another strong point is that their Certified Remodeler conducts periodic, independent inspections of all completed work to ensure that their high standards are maintained. Therefore, I did not need to check up on their work. The house was always left clean and ready for use at the end of each work day. Once they started the project, they worked on-site until the project was completed.
From start to finish we could have not asked for better service in design, construction and finishing. Every thing was quality controlled down to the last nail hole and screw head.An excellent job over all.
I contacted Criner Remodeling after a tree fell on my house during Hurricane IRENE, damaging both the exterior and interior. They were responsive to my immediate need and returned to make permanent repairs in a reasonable time thereafter. They stayed true to their schedule and the promise to stay on the job until complete (I never had to wonder when the contractor was going to come back). They were thorough and comprehensive with the itemized work to be done, and they went through the work plan with me line by line. Also, they tried to work to make the whole repair as convenient for me as they could. I thought Criner Remodeling did a first class job.
Criner Remodeling is truly outstanding firm, easy to work with, professional in all aspects, and always keeps the customer first in their concerns. Truly Professional and Outstanding among their peers.Clint R.
The entire process from the walk-thru, estimates, agreed time schedule, installation, supervisor checking work and doing a follow-up, to billing. The individual assigned to our project, Doug, was outstanding and his people skills, made him easy and enjoyable to work with. Terry, the project supervisor is always outstanding, making sure everything is done to above professional standards. Robert has a quality staff that is definitely a cut above the rest.
Doug - the lead carpenter. He was very open to questions and comments. It was a very good experience dealing with everyone at Criner Remodeling. Our calls were returned quickly and everyone went out of their way to be helpful.
Criner Remodeling has highly skilled employees that make us feel like they are truly interested in making us happy. They are friendly and we enjoy meeting with them for a few minutes in the morning before we leave for work. Their work is of highest quality and they have made our home something we not only enjoy, but are proud to share with our guests. Criner Remodeling has done one minor and three major remodeling jobs for us and they firmly stand behind every project. We are getting ready to start major project four in a few weeks.
Tony for his skills, creativity, and dependability. Ben for great ideas, problem solving, and most of all for his patience with undecided customers. Doug for his skills and willingness to make sure we were happy. Julie for her kindness and organizational skills. Terry for knowing all the answers and making sure the best job gets done.
Dan was exceptional on a daily basis during the project. So thorough and a perfectionist. I never had any doubts that all would be done well and each day the house was left clean and tidy. Unless you opened the bathroom door - you would not know renovation was going on. During the planning stages - Ben was calm, patient and so helpful, taking the time to present all options possible. His computer renderings enabled me to see the possibilities and proceed with the project.
We are very satisfy with the professionalism of the staff , the way that they worked with us from the planning phase to the last phone call to ensure that we were satisfied with the job, the construction materials were of high quality (they didn't tried to save money by purchasing low grade materials). The daily updates from the site staff.
Criner Remodeling was a dream to work with. Job was completed on time and fully to our satisfaction. Attention was paid to every little detail! We will recommend them to everyone.
Everything!! Job director, Doug, was wonderful. Kept the job site immaculate, was particular about EVERYTHING, went above and beyond what was "just required"; was comfortable to have in my house all the time and with my children.
I liked the professional way they handled things. They did what they said they would, and when they said they would do it. There was good communication.
Criner Remodeling was the perfect company to do our Red Cross headquarters remodeling. They were always professional, on time, on budget. I can't say enough good "stuff" about their work or their acomplishments!
Michael, the project manager was accessible and articulate. We knew from the beginning that we could trust him and he was listening to our every request/question.
Tony was a true craftsman and wonderful with dogs and kids.
Criner construction does what they say they are going to do, when they say they are going to do it. The work is completed in a professional and courteous manner and is always quality work.
I was completely satisfied with their work. If I had to have similar work done again I would choose them. I would refer them to anybody who needs them and in fact have already have.
I would highly recommend them to anyone who asks and we plan on using them again in the future.
The quality of the work. They gave us wonderful suggestions. The speed of the job was outstanding.
Criner Remodeling gives you value for your dollar. This was our third Criner project, and we couldn't be happier with the outcome. I highly recommend them!
Tony Domingos is wonderful and so easy to work with. He takes pride in what he does and it shows. He has a contageous work ethic, as everyone knows he likes to get in and get to work. He has a way of keeping the project moving forward. His meticulous attention to detail and expert craftsmanship make him absolutely golden. He not only knows his job, but what the subcontractors should do as well. He has been known to help subcontractors problem solve and find solutions when they are stumped. Love the way he will make suggestions and adds little touches as the project evolves to ensure spectacular results.In addition to listening to me, Ben Rooker came and spent time in my kitchen, watching me work. His infinite patience as we designed and redesigned resulted in a kitchen that is not only gorgeous, but very functional. He guided me through product selection, finding products that would give me desired functionality within the space constraints. I am thrilled to have a kitchen that is designed for me, and not a cookie cutter version those other contractors sell you. With aging in place considerations as well, I have a kitchen that is a pleasure to work in now and for many years to come.
Can't say enough good things about Criner Remodeling, my family contractor. You get the expertise of the entire team. They take the time to listen to you and what you want. They make suggestions to help you make your project even better than you envisioned. In addition to expert craftsmanship, they are reliable and dependable. You can trust them to do the job right the first time. Any issues encountered during the remodeling process are taken in stride and effectively resolved.
I enjoyed working with Dan. He is neat and kept the job area as clean as possible.
Their lead carpenter, Michael Guinn, was perfect and everything one could hope for. He was professional in every respect and his craftsmanship was superb. I trusted him explicitly and his work was perfect.
Tony, Michael, Luke, Ben, and Terry went above and beyond in ensuring that our house was livable for us during the renovation. The thought that went into coordinating the work such that we had airconditioning for all but a few days during a very hot summer was very much appreciated, as was ensuring continuous hot water and minimal interruption in all the household needs. We also appreciate the entire Criner staff for working to close up the house before a rainy weekend.
Great customer service, excellent workmanship, very responsive to the punch list. Having a project manager at the site everyday was great.
They were always doing extra things that they really didn't even have to do. They were highly organized and professional, even the subcontractors. They were very meticulous and really took pride in their work. It was obvious that they weren't just there for a pay check.
As a GuildQuality Guildmember, Criner Remodeling relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of Criner Remodeling in Yorktown, VA; Hampton, VA; Newport News, VA; Poquoson, VA; York, VA; Seaford, VA; and Williamsburg, VA.
In this report, Criner Remodeling has published a summary of the customer feedback they've received since they joined GuildQuality in July 2010. In that time, 60 out of 65 customers (92%) responded to a GuildQuality satisfaction survey, with the most recent response in March 2012.
Criner Remodeling received feedback from a customer in Poquoson, VA.
Criner Remodeling received feedback from a customer in Poquoson, VA.
Criner Remodeling published an example of their work. View their updated Guildmember Profile.
Criner Remodeling received feedback from a customer in Hampton, VA.
Criner Remodeling received feedback from a customer in Yorktown, VA.
Criner Remodeling is a candidate for a 2012 Guildmaster Award.
The Guildmaster Awards recognize exemplary service among home builders, remodelers,
developers, and home services contractors.
Click here
to review this year's qualifications.
To be eligible for consideration, Criner Remodeling must survey all
of their customers.
The review period for this member is closed.
Homebuilders, remodelers, real estate developers and home services companies pay GuildQuality for customer surveying and performance reporting. We refer to these companies as GuildQuality Members, Guildmembers, or members.
Our service helps Guildmembers monitor customer satisfaction and -- if they choose to publish survey feedback on our public website at guildquality.com -- articulate the quality of their service for prospective customers.
All of the Guildmember information we publish at guildquality.com has been provided to us either by the member (such as pictures of work and biographical information) or by their customers via one of our surveys (customer comments, performance summaries, and reviews).
All of the customer feedback that we publish is derived from the customers we survey. Our Guildmembers provide us with their customers' contact information, we conduct the surveys, they receive the feedback, and -- if they have chosen to make their feedback public -- the member's performance report is automatically updated to reflect the response. Members may choose to publish a summary of either all of their feedback or their most recent twelve months of feedback.
In addition to average performance ratings and survey statistics, GuildQuality also publishes two types of customer commentary: Comments and Reviews.
A comment has been provided by a survey respondent in response to any one of the survey questions we ask, and a member may or may not choose to publish it. Often customers provide unsolicited testimonials or compliments, and members can choose to share these comments in their published performance report.
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