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Criner Construction Company was founded by Robert Criner in 1977. Robert began his remodeling career in 1972 while still in high school as a helper for a small, local general contractor. He later moved to a more professional and established firm as a foreman. At the age of 21, Robert decided to go into business for himself and he founded Criner Construction Company. He began his business as a one-man operation, soliciting business in the evening and completing the jobs during the day.
With experience, he hired a couple of part-time people and trained them. In 1985 he incorporated the company which became Criner Construction Company, Incorporated. At first, Criner was uncertain whether his company would focus on building new homes or remodeling. Over time the company has grown to eleven full-time employees who successfully focus exclusively on residential remodeling. Recently the company has decided to adjust its name to reflect this focus. Today Criner Construction Company, Incorporated is doing business as Criner Remodeling.
Why Choose Criner Remodeling?
Being in the remodeling industry since 1977, Criner Remodeling has well over 30 years of experience in residential remodeling. This experience is available to you when you are ready to design and build your next addition, sunroom, kitchen, or bath. Robert Criner has said, "I don't want to be the biggest, but simply the best." To that end, Criner Remodeling invests heavily in its employees, giving them the best training available. Over time, this has resulted in over 100 local and national awards.
Recipient of the First National Remodeling Quality Award
In 1996, the first national Remodeling Quality Award program was jointly sponsored by the National Association of Home Builders Research Center and Remodeling magazine. It was modeled on the prestigious Malcolm Baldrige National Quality Award given by the U.S. Department of Commerce to the country's best-run companies. Judging was based on seven criteria: leadership, quality planning, customer focus, quality management, human resource development, information and analysis, and quality achievements and results. Criner Remodeling was the sole winner in the small company category.
The Nation's 1st Certified Graduate Remodeler
Robert Criner was the first remodeler in the nation to be certified by the National Association of Home Builders (NAHB) Remodelers Council. The Certified Graduate Remodeler (CGR) Program ensures that a remodeler has fulfilled specific educational requirements, and subscribes to a Code of Ethics based upon professional workmanship and customer satisfaction.
The Nation's 1st Graduate Master Remodelor
The Graduate Master Remodeler allows CGRs to attain further recognition for educational excellence and longevity in the remodeling industry. In 2008, Robert Criner became the nation's first Graduate Master Remodeler.
Class-A Licensed Contractor
Criner Remodeling is a Class A licensed contractor with over thirty years of experience. A Class A contractor is required to have at least five years of experience and can perform any size project. A Class B contractor on the other hand is required at least three years of experience and can only perform projects below $70,000. A Class C contractor is only required to have two years of experience and must perform projects under $7,500.
Contractors have to be licensed in both the state they're established in and the cities they perform work in. Criner Remodeling is licensed in Virginia and all the Peninsula's municipalities giving the company the authority to perform legitimately.
EPA Lead-Safe Certified Firm
Lead can be found in the paint of homes built before 1978 and can be very dangerous to our health, especially our children's health. Criner Remodeling is a contractor that is lead-safe certified as required by the Environmental Protection Agency (EPA). The company is certified and trained to follow specific work practices to prevent lead contamination.
Certified Aging-in-Place Specialist
The Certified Aging-In-Place Specialist (CAPS) designation identifies remodelers that have been trained to help retirees and older adults remain in their homes safely, independently and comfortably, regardless of ability level, and continue to live their live in a familiar environment throughout their maturing years. In 2005, both Robert Criner (president) and Terry Thomas (estimator and production manager) attained this designation.
Certified Green Professional
In 2008, Robert Criner successfully completed all the requirements to earn the NAHB's Certified Green Professional (CGP) designation. The CGP designation is designed by the NAHB to teach building industry professionals strategies for incorporating green building principles into homes using cost-effective and affordable options.
Recipient of the National Master Design Award
The Qualified Remodeler Master Design Awards competition is held to recognize remodelers for outstanding project design and construction. In 2009, Criner Remodeling received the National Master Design Award for its exceptional project design and construction.
Four Time Remodeler of the Year
Robert Criner is the only four-time recipient of the prestigious Remodelor of the Year award from the Peninsula Remodelors Council.
Robert Criner Selected as One of The Big 50 Remodelers in the Nation
The Nation's largest remodeling trade publication, Remodeling Magazine, selected Robert Criner, President of Criner Remodeling, as one of its Big 50 for excellence in design, business, and management.
Certified Graduate Builder
The Certified Graduate Builder (CGB) is an exclusive professional designation designed to emphasize business and project management skills as the keys to a professional building operation. Robert Criner has successfully met the prescribed standards of practice and experience, completed a comprehensive education curriculum and pledged to uphold the program's code of ethics.
National Association Virginia Certified Boards of Zoning Appeals Program
The Board of Directors of the Citizens Planning Education Association of Virginia recognized Robert Criner for completing the required ten-week program in 2009. This program allows Criner to be better equipped to deal with clients when it comes to navigating the mind field of going through the development process.
Guildmaster Award Winner
2011 Guildmaster With Highest Distinction
2012 Guildmaster With Highest Distinction
2013 Guildmaster With Highest Distinction
GuildQuality Partner Affiliations Remodeling's Big50
Affiliations
GuildQuality
National Association of Home Builders
National Remodelors Council
Peninsula Housing and Builders Association
Peninsula Remodelers Council
National Kitchen and Bath Association
NAHB Certified Graduate Remodeler
NAHB Certified Graduate Builder
Home & Garden Television
Better Business Bureau
NAHB - Certified Aging In-Place Specialist
NAHB Certified Green Professional
NAHB Remodelers
NAHB National Housing Quality Award
Remodeling Magazine - Remodeling 550
EPA Lead-Safe Certified Firm
2011 Qualified Remodeler Top 500
The design portion was extremely helpful in deciding layout, colors and materials. The crew working on our renovation were very accomodating and knowledgeable. I'm impressed that Criner Remodeling keeps their crew on a project until it is completed instead of pulling their crews to work on other jobs. Reputation, expertise and quality. A very well run organization. Cathy M.
In planning a remodel of our master bath and adding a walk-in closet to the outside of our home, our tension was running high as we contemplated which contractor to hire. Many times with past projects, something would usually come up and there would be disappointment. After our initial contact with Criner Remodeling, from that first call until the end of the project, we could not be more thrilled with our experience. All expectations were laid out ahead of time from selection of materials and finishes to a detailed budget. Everyone we had contact with from the office staff to our Project Manager, Tony Domingos, were polite, knowledgeable, and extremely capable at their jobs. Communication was immediate either by phone or email. Tony was on the job promptly every day without fail, checking in with us in case there were questions, pleasantly whistling while he worked, supervising all trade contractors, and thoroughly cleaning up every evening (even vaccuming). There was absolutely no stress on our part throughout the entire remodel. We were contacted several times afterward to check to make sure we were satisfied with everything. I would not hesitate to use Criner in the future or to recommend them.
Ben Rooker was exceptional as the initial contact. Very polite, knowledgeable, and not at all pushy. Ebony Stephenson was also a delight to work with. She listened to my thoughts and ideas and made excellent suggestions. She was very patient as I picked out finishes, meeting me in showrooms, and was open when I wanted to make changes along the way. Terry Thomas was always pleasant, available and informative when I called with questions and came out several times to check in that all was going as planned. Lastly, I cannot say enough about Tony Domingos. I was so dreading a long project with my home being upside down and having people in an out. My fears were unwarranted with Tony. He was here promptly every morning, worked hard all day, was usually heard pleasantly whistling to himself, cleaned up thoroughly and was overall a pleasure to have around. His attention to detail and quality of craftsmanship could not be beat. Thank you, Tony, for a job well done, above and beyond expectations!
Quick response with good communication, no high pressure sales, confidence with process after home visit and sit-down discussions with Ben and Mr. Criner. Also, the fact that one lead would be on my job the entire time and would be there personally every day to manage trade contractors while they worked.
The fact that things were all arranged in advance, from final design choices to scheduling, to budget. No surprises or add-ons unless initiated by me after the fact. Friendliness of everyone I had contact with at Criner. Lastly, the attention to detail and outstanding craftsmanship by Tony and trade contractors.
After completing our sixth major project, we are completely satisfied with the quality, creativity, and functionality. They are highly professional and stand behind their product.
We had several bad experiences in the past with other contracting companies. Since we have been with Criner Remodeling, we have been very happy. We found that the finished projects look great and if we have any problem at all, they stand behind their work 100%.
This was our sixth major remodeling contract with Criner Remodeling. We have been completely satisfied with each project. Years ago we saw that Criner Remodeling received many awards and that helped us decide to use them for the first time. We have been pleased ever since.
Criner Remodeling found a garage floor covering that is durable and does not peel or flake under the car tire tracks. They also found a creative solution to hide the air handler, hot water heater, and storage by enclosing them in closets with louvered doors to allow for air circulation. They also found ways to properly seal our existing garage doors to keep debris from funneling into the garage area. The garage is not only functional, it actually looks like a room.
Tony Domingoes was fantastic, as usual, as our project manager. Ben Rooker and Terry Thomas are truly the best at what they do in design and production, respectively. And thank you Robert Criner for conducting a final walk through with us in order for us to work together on what should be on the closeout punchlist.
Criner Construction provided the highest quality and most professional and pleasant customer service during our home project. Criner Construction staff exceeded our expectations and we highly recommend them. In fact, we have just signed on for another construction project with Criner Construction because were were so pleased with the quality of their work and personnel.
This is a first rate company with high standards and very skilled people who have been very good to work with. If we need further work done, we will gladly call Criner.
We were highly pleased with our Home Remodeling experience with Criner Remodeling. www.crinerremodeling.com/ We found out about them through other work in Marlbank Cove-- their reputation developed over the last 35 years is well deserved. Their recent recognition at the national level gives both us or any future buyers of our home complete confidence in the additions. They are clearly a company that can handle all sizes and complexities of projects. Our remodel wasn’t very extensive but their expertise and know-how headed off potential problems and resulted in an outstanding design and project execution. Also, little details like having a consistent on-site project manager/lead carpenter made a huge difference. Their conscientious respect for us and our home, site cleanliness, attention to not only the big picture but also the details kept us extremely satisfied throughout. When an issue was encountered, the Criner team guided us through it with absolute integrity and transparency. Their agenda was ours and our long term satisfaction, not just trying to talk us into something that might work better in the short term.
Michael Guinn was the lead carpenter on our job. He was always professional, courteous, punctual. Michael worked very hard to make sure we were satisfied with the work done and his work was always first-rate. We could not have been happier having him on the job.
We found out about them through other work in Marlbank Cove-- their reputation developed over the last 35 years is well deserved. Their recent recognition at the national level gives both us or any future buyers of our home complete confidence in the additions.
The people on the remodel. Everyone we worked with at Criner was a person of integrity. Problems were dealt with quickly and in the open. It was obvious to us from the beginning that our satisfaction was their main concern.
Outstanding contractor. The craftsmen are talented people and the office staff is great to work with. Could not ask for a better experience. I have used Criner Remodeling for large and small projects with 100% satisfaction.
We found Criner Remodeling through the Hampton Roads Magazine where they received a Gold Level award in the "Best Bath Remodeling". We interviewed a few other remodeling companies before we choose Criner. We were very impressed with their proposals for our additional bathroom, and had many feasible options to choose from. We were very satisfied with the quality of the materials used and the expertise of the carpenters. They were all efficient, friendly, clean, and very trust worthy individuals. They exceeded our expectations from the beginning till completion. The final product is exactly what we wanted. We couldn't be happier with this experience, and highly recommend Criner Remodeling for any remodeling needs.
Over the years we have had several home remodeling projects done by Criner Remodeling, so we are relaxed and confident that any job will be done professionally and satisfactorily by skillful and courteous artisans.
We were especially pleased with the ability and work ethic of our carpenter Tony Domingos.
The cleanliness and communication were fantastic. They're really good about checking in and making sure I understood what was happening and when there were delays.
I can and DO recommend Criner Remodeling to any of my friends who require such survices. I know I can depend on top notch workmanship, professionalism, and care. The last two alterations to our home were necessitated by my husband's handicaps.There was care in design and execution that satisfied us completely.
Michael!We appreciated Ben's care in keeping our son-in-law apprised of the design .Thanks to Paul and Lorenzo for the ride out to Langley to haul the furniture I purchased back to my home.
It is always unsettling to have a bunch of other people occupying one's home. However, in the case of Michael and his crew, the pluses cancelled out the minuses. Michael was thoughtful, compassionate and kept my home cleaner than I do, myself. One day he was waiting for someone to do something so he quietly shined the washing machine. ..typical...The crew was quiet (as they could be) and always courteous, friendly, and always kind.
I am very pleased with my experience with Criner Remodeling. Their clever design approach for removing the existing walls and supporting the roof truss loads provided a very clean design for the Great Room. We were very comfortable with their staff in our home, and we did not have any concerns about leaving the house while they were there. Another strong point is that their Certified Remodeler conducts periodic, independent inspections of all completed work to ensure that their high standards are maintained. Therefore, I did not need to check up on their work. The house was always left clean and ready for use at the end of each work day. Once they started the project, they worked on-site until the project was completed.
From start to finish we could have not asked for better service in design, construction and finishing. Every thing was quality controlled down to the last nail hole and screw head.An excellent job over all.
I contacted Criner Remodeling after a tree fell on my house during Hurricane IRENE, damaging both the exterior and interior. They were responsive to my immediate need and returned to make permanent repairs in a reasonable time thereafter. They stayed true to their schedule and the promise to stay on the job until complete (I never had to wonder when the contractor was going to come back). They were thorough and comprehensive with the itemized work to be done, and they went through the work plan with me line by line. Also, they tried to work to make the whole repair as convenient for me as they could. I thought Criner Remodeling did a first class job.
Criner Remodeling is truly outstanding firm, easy to work with, professional in all aspects, and always keeps the customer first in their concerns. Truly Professional and Outstanding among their peers.Clint R.
The entire process from the walk-thru, estimates, agreed time schedule, installation, supervisor checking work and doing a follow-up, to billing. The individual assigned to our project, Doug, was outstanding and his people skills, made him easy and enjoyable to work with. Terry, the project supervisor is always outstanding, making sure everything is done to above professional standards. Robert has a quality staff that is definitely a cut above the rest.
Criner Remodeling has highly skilled employees that make us feel like they are truly interested in making us happy. They are friendly and we enjoy meeting with them for a few minutes in the morning before we leave for work. Their work is of highest quality and they have made our home something we not only enjoy, but are proud to share with our guests. Criner Remodeling has done one minor and three major remodeling jobs for us and they firmly stand behind every project. We are getting ready to start major project four in a few weeks.
As a GuildQuality Guildmember, Criner Remodeling relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of Criner Remodeling in Yorktown, VA; Hampton, VA; Newport News, VA; Poquoson, VA; Seaford, VA; York, VA; and Williamsburg, VA.
In this report, Criner Remodeling has published a summary of the customer feedback they've received since they joined GuildQuality in July 2010. In that time, 81 out of 85 customers (95%) responded to a GuildQuality satisfaction survey, with the most recent response in May 2013.
Criner Remodeling received feedback from a customer in Yorktown, VA.
Criner Remodeling received feedback from a customer in Newport News, VA.
Criner Remodeling received feedback from a customer in Newport News, VA.
Criner Remodeling received feedback from a customer in Yorktown, VA.
Criner Remodeling is a candidate for a 2013 Guildmaster Award.
The Guildmaster Awards recognize exemplary service among home builders, remodelers,
developers, and home services contractors.
Click here
to review this year's qualifications.
To be eligible for consideration, Criner Remodeling must survey all
of their customers.
The review period for this member is closed.
Homebuilders, remodelers, real estate developers and home services companies pay GuildQuality for customer surveying and performance reporting. We refer to these companies as GuildQuality Members, Guildmembers, or members.
Our service helps Guildmembers monitor customer satisfaction and -- if they choose to publish survey feedback on our public website at guildquality.com -- articulate the quality of their service for prospective customers.
All of the Guildmember information we publish at guildquality.com has been provided to us either by the member (such as pictures of work and biographical information) or by their customers via one of our surveys (customer comments, performance summaries, and reviews).
All of the customer feedback that we publish is derived from the customers we survey. Our Guildmembers provide us with their customers' contact information, we conduct the surveys, they receive the feedback, and -- if they have chosen to make their feedback public -- the member's performance report is automatically updated to reflect the response. Members may choose to publish a summary of either all of their feedback or their most recent twelve months of feedback.
In addition to average performance ratings and survey statistics, GuildQuality also publishes two types of customer commentary: Comments and Reviews.
A comment has been provided by a survey respondent in response to any one of the survey questions we ask, and a member may or may not choose to publish it. Often customers provide unsolicited testimonials or compliments, and members can choose to share these comments in their published performance report.
Many Guildmembers choose to participate in our formal review process. These members have added an additional question on their survey: "If you'd like to provide a public review of your experience working with the Guildmember, please share it here." In contrast to comments, which a member selects to have published, we publish all reviews, provided they are at least 30 words long. With each review, we include a one to five star rating provided by the survey respondent.
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