www.craftsmandesign.com
1100 S.E Grand Ave. Ste. #202
Portland, OR 97214
(503) 239-6200
Budget
100%
Clean & Safe
100%
Communication
97%
Construction Quality
100%
Employees & Subcontractors
100%
Expertise
100%
Problem Resolution
95%
Professional & Organized
97%
Trust
100%
Value
100%
Likely to Recommend
100%
Average (8 reviews)
Rating Details
J.J.O. Portland, OR Review Sep 28, 2011 5 star rating
Craftsman Design and Renovation

Ho often can you say that you honestly miss the sub contractors that were working on a job in your home? The CDR team is frankly amazing in their cohesiveness. Wade and Chelly were patient and welcoming from our very first meeting, presenting us with numerous options for our project. Our foreman Johnny Simons was calm, level headed, diligent, and extremely detail oriented throughout our job. The subcontractors were respectful of our home and our family and honestly a pleasure to have around. I cannot imagine a client not being completely satisfied by the experience they will have if they choose CDR.

Comment Area For Improvement Portland, OR Sep 28, 2011

honestly, they met or exceeded my expectations at every step of the job. On the rare occasions when I thought something was not done they way we wanted it, they listened and addressed the concerns immediately.

Comment Employees & Subcontractors Portland, OR Sep 28, 2011

All the subs were good folks, nice to have around the house. In some cases, electrical for instance, they certainly did more than just their called upon parts of the job. They assisted me in setting up equipment and made return trips to the job site to fine tune things that needed it.

Comment Communication Portland, OR Sep 28, 2011

Phone calls to the office, or to our foreman were always returned in a timely fashion, usually within an hour.

Comment Expertise Portland, OR Sep 28, 2011

Our foreman, Johnny Simons was VERY detailed oriented. He kept a vigilant eye on the sub contractors who also proved to be extremely good at what they did.

Comment Professional & Organized Portland, OR Sep 28, 2011

At every step of the process from our first meeting to our final check offs, Wade and Chelly were on top of each detail of the job. Also, they were consistently patient with our decision making process.

Comment Area Of Satisfaction Portland, OR Sep 20, 2011

Johnny, the main contractor, was awesome. The design process was great. The quality and the overall craftsmanship in the end was great. They had an overall vision and idea about long term planning and goals of house, which we appreciated.

Ryan C. Portland, OR Review Sep 14, 2011 5 star rating
Craftsman Design and Renovation

Overall, we are very satisfied with the personnel and the quality of the job. The pricing and everything turned out the way we wanted. We are very satisfied with their work.

Margaret I. Portland, OR Review Jun 15, 2011 5 star rating
Craftsman Design and Renovation

The staff at Craftsman went above and beyond to help us flesh out our ideas during the design phase of our project, and then exercised superior craftsmanship in building our new kitchen. The project was completed on schedule and we were kept informed about all essential details during the process. Any minor questions or concerns we had were immediately resolved. The staff was truly a pleasure to work with and the finished product is absolutely beautiful. We are thrilled with the results!

Jan H. Portland, OR Review Jun 11, 2011 5 star rating
Craftsman Design and Renovation

Our project was a very good experience from the time we first met Wade and Chelly at the Convention Center. CDR is a top notch company that operates very professionally. We feel that our finished kitchen is exactly what we wanted. Friends of ours describe the kitchen as spectacular.

Wendy D. Portland, OR Review Apr 20, 2011 5 star rating
Craftsman Design and Renovation

Craftsman Design and Renovation was very responsive and responsible as a company. They exhibit excellent design capabilities and talented carpenters for installation. They are overall very pleasant to work with and we highly recommend them.

D.M.M. Portland, OR Review Apr 20, 2011 5 star rating
Craftsman Design and Renovation

Craftsman Design and Renovation really treated us professionally from the beginning and they stayed well within our specified budget and time constraints. We really couldn't be happier with the outcome.

Comment Area Of Satisfaction Portland, OR Apr 20, 2011

I was most satisfied with the professional interaction with the Craftsman staff.

Comment Area Of Satisfaction Tigard, OR Mar 30, 2011

I was most satisfied with the overall design. Also, they kept within the budget and understood our needs. They worked within a small footprint, which was a challenge.

Pete E. Portland, OR Review Mar 25, 2011 5 star rating
Craftsman Design and Renovation

We cannot more highly recommend Craftsman Design and Renovation for new construction, or just a facelift. Their sensitivity to match and blend the character of new to original is paramount, and they build trust in each step of the planning process with a full and open cooperative effort...no hidden surprises, and the final product was just as envisioned. We love those guys, and will use them again.

S.R.K. Portland, OR Review Mar 25, 2011 5 star rating
Craftsman Design and Renovation

We were very happy with all aspects of the job done by CDR. They were totally committed to my desire for maintaining the character of the house, which was built in 1917. Wade did a wonderful job designing a kitchen remodel that totally suited the house. Everyone on the staff of CDR were wonderful and felt like family.

Comment Clean & Safe Portland, OR Mar 15, 2011

Jeff and Hector did a fantastic job keeping everything clean and safe with our two young children running around. We were very impressed with what a great job they did in this area.

Comment Area Of Satisfaction Portland, OR Mar 15, 2011

The money they saved me from my original request allowed us to attend to a number of other issues that was very helpful.

Comment Construction Quality Portland, OR Mar 15, 2011

Very satisfied with materials and workmanship. Final product is solid and looks great.

Comment Budget Portland, OR Mar 15, 2011

CD&D showed me a way to do the job for less money. They also helped identify issues that needed immediate attention.

Comment Area Of Satisfaction Oak Grove, OR Mar 15, 2011

Initial contact with design staff.Excellent quality work by the those assigned to our job.

Comment Area Of Satisfaction Portland, OR Mar 12, 2011

Both the design and the completion of our project came out beautifully.

Guildmember since 2011

As a GuildQuality Guildmember, Craftsman Design and Renovation relies on our customer surveying to help them deliver an exceptional customer experience.

We have surveyed customers on behalf of Craftsman Design and Renovation in Portland, OR; Tigard, OR; and Oak Grove, OR.

In this report, Craftsman Design and Renovation has published a summary of the customer feedback they've received since they joined GuildQuality in February 2011. In that time, 39 out of 45 customers (87%) responded to a GuildQuality satisfaction survey, with the most recent response in September 2011.

Recent Activity

Craftsman Design and Renovation received feedback from a customer in Portland, OR.

09/28/11

2012 Guildmaster Application

Craftsman Design and Renovation is a candidate for a 2012 Guildmaster Award. The Guildmaster Awards recognize exemplary service among home builders, remodelers, developers, and home services contractors. Click here to review this year's qualifications.

To be eligible for consideration, Craftsman Design and Renovation must survey all of their customers.

If you are a recent customer of Craftsman Design and Renovation and have not yet received a customer satisfaction survey, please let us know. We need your feedback in order to conduct a thorough review of Craftsman Design and Renovation's application.

About GuildQuality and our Guildmembers

Homebuilders, remodelers, real estate developers and home services companies pay GuildQuality for customer surveying and performance reporting. We refer to these companies as GuildQuality Members, Guildmembers, or members.

Our service helps Guildmembers monitor customer satisfaction and -- if they choose to publish survey feedback on our public website at guildquality.com -- articulate the quality of their service for prospective customers.

All of the Guildmember information we publish at guildquality.com has been provided to us either by the member (such as pictures of work and biographical information) or by their customers via one of our surveys (customer comments, performance summaries, and reviews).

Surveys, Comments and Reviews

All of the customer feedback that we publish is derived from the customers we survey. Our Guildmembers provide us with their customers' contact information, we conduct the surveys, they receive the feedback, and -- if they have chosen to make their feedback public -- the member's performance report is automatically updated to reflect the response. Members may choose to publish a summary of either all of their feedback or their most recent twelve months of feedback.

In addition to average performance ratings and survey statistics, GuildQuality also publishes two types of customer commentary: Comments and Reviews.

A comment has been provided by a survey respondent in response to any one of the survey questions we ask, and a member may or may not choose to publish it. Often customers provide unsolicited testimonials or compliments, and members can choose to share these comments in their published performance report.

Many Guildmembers choose to participate in our formal review process. These members have added an additional question on their survey: "If you'd like to provide a public review of your experience working with the Guildmember, please share it here." In contrast to comments, which a member selects to have published, we publish all reviews, provided they are at least 30 words long. With each review, we include a one to five star rating provided by the survey respondent.

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