Cook Bonner Construction
www.cookbonner.com
147 Wappoo Creek Drive Suite 302
Charleston, SC 29412
(843) 795-9301
Likely to Recommend
98%
Budget
98%
Clean & Safe
98%
Communication
97%
Expertise
99%
Professional & Organized
99%
Trust
100%
Value
97%
Average (1 reviews)
Rating Details
Comment Area Of Satisfaction Charleston, SC Apr 12, 2012

The area where I was most satisfied with Cook Bonner Construction was the level of professionalism that they bring to the job. They really care about the quality of the work that they are producing. They have a great attention to detail. They come in on time and are under budget.

Comment Area For Improvement Charleston, SC Apr 12, 2012

They exceeded all of my expectations. We've used them on numerous projects. They are incredibly timely in their work.

Comment Area Of Satisfaction Wadmalaw Island, SC Mar 19, 2012

Bill Robson worked very well with my wife and me, and exercised real patience with us...

B.S.B. Folly Beach, SC Review May 16, 2011 5 star rating
Cook Bonner Construction

Rick Bonner and his crew worked diligently to make sure the final product worked and would make us happy. They were proactive in finding problems and making sure they were resolved before they even became an issue.

Comment Area Of Satisfaction Charleston, SC Aug 23, 2010

Cook Bonner's attention to detail and being flexible with owner requests and input made this job a delight to participate in.

Comment Additional Comment Isle of Palms, SC Oct 06, 2009

We wanted a "wow" house and we got it! They really came through. They met and exceeded our expectations. Yesterday I spoke with Lance Pyle, the Wild Dunes Community Assoc Architectural Review director, who commented on what a pleasure is was to work with Cook Bonner compared to other builders.

Comment Trust Isle of Palms, SC Oct 06, 2009

I certainly do. They have never failed to come thru before with us. They make you feel confident about the whole process.

Comment Employees & Subcontractors Isle of Palms, SC Oct 06, 2009

The quality of the staff is top notch! Intelligent staff, good communicators with an inate customer Service mind set. Rare in today's business environment.

Comment Clean & Safe Isle of Palms, SC Oct 06, 2009

Although we were not in the area to observe, our good friends and neighbor who are next door to the job site really kept watch on things. There were never any complaints, in fact, they were amazed at how neat and tidy the work site was kept.

Comment Problem Resolution Isle of Palms, SC Oct 06, 2009

Based on the scope of the project and the fact that we built this house 1,000 miles away, we really had very few problems. When there was an issue, they were very responsive and fair.

Comment Communication Isle of Palms, SC Oct 06, 2009

We were amazed at the level of communication. All callls were returned almost within minutes on a consistent basis and then confirmed in writing via email when appropriate..

Comment Budget Isle of Palms, SC Oct 06, 2009

We think we have come in under budget. They were always striving to work within our budgetary guidelines.

Comment Professional & Organized Isle of Palms, SC Oct 06, 2009

Cook Bonner was always on top of the project and really kept the process moving in an organized , methodical fashion.

Comment Area Of Satisfaction Kiawah Island, SC Jul 07, 2009

Dealing directly with the people, pricing was great for their expertise.

Comment Additional Comment Hanahan, SC Jun 06, 2009

wish i had started with cook bonner form the beginning. they have turned a potential disaster into a beautiful home. they have been excellent in working with me.

Comment Additional Comment Charleston, SC May 01, 2009

We welcome any potential Cook Bonner customer or Buck Lumber customer to visit our house at any time

Comment Additional Comment Johns Island, SC Mar 27, 2009

Cook/Bonner was timely, professional and available to us at all phases of our renovation. We thought they did a terrific job.

Comment Additional Comment Charleston, SC Aug 16, 2007

I thought the entire experience was good, and they were always very ahead of schedule.

Guildmember since 2003

As a GuildQuality Guildmember, Cook Bonner Construction relies on our customer surveying to help them deliver an exceptional customer experience.

We have surveyed customers on behalf of Cook Bonner Construction in Charleston, SC; Johns Island, SC; Mt. Pleasant, SC; Isle Of Palms, SC; Mount Pleasant, SC; Kiawah Island, SC; Wadmalaw Island, SC; Seabrook Island, SC; Andrews, SC; Goose Creek, SC; and 9 other cities in South Carolina.

In this report, Cook Bonner Construction has published a summary of the customer feedback they've received since they joined GuildQuality in July 2003. In that time, 88 out of 99 customers (89%) responded to a GuildQuality satisfaction survey, with the most recent response in April 2012.

2012 Guildmaster Application

Cook Bonner Construction is a candidate for a 2012 Guildmaster Award. The Guildmaster Awards recognize exemplary service among home builders, remodelers, developers, and home services contractors. Click here to review this year's qualifications.

To be eligible for consideration, Cook Bonner Construction must survey all of their customers.

The review period for this member is closed.

About GuildQuality and our Guildmembers

Homebuilders, remodelers, real estate developers and home services companies pay GuildQuality for customer surveying and performance reporting. We refer to these companies as GuildQuality Members, Guildmembers, or members.

Our service helps Guildmembers monitor customer satisfaction and -- if they choose to publish survey feedback on our public website at guildquality.com -- articulate the quality of their service for prospective customers.

All of the Guildmember information we publish at guildquality.com has been provided to us either by the member (such as pictures of work and biographical information) or by their customers via one of our surveys (customer comments, performance summaries, and reviews).

Surveys, Comments and Reviews

All of the customer feedback that we publish is derived from the customers we survey. Our Guildmembers provide us with their customers' contact information, we conduct the surveys, they receive the feedback, and -- if they have chosen to make their feedback public -- the member's performance report is automatically updated to reflect the response. Members may choose to publish a summary of either all of their feedback or their most recent twelve months of feedback.

In addition to average performance ratings and survey statistics, GuildQuality also publishes two types of customer commentary: Comments and Reviews.

A comment has been provided by a survey respondent in response to any one of the survey questions we ask, and a member may or may not choose to publish it. Often customers provide unsolicited testimonials or compliments, and members can choose to share these comments in their published performance report.

Many Guildmembers choose to participate in our formal review process. These members have added an additional question on their survey: "If you'd like to provide a public review of your experience working with the Guildmember, please share it here." In contrast to comments, which a member selects to have published, we publish all reviews, provided they are at least 30 words long. With each review, we include a one to five star rating provided by the survey respondent.

Important Information about choosing a Builder, Remodeler, or Contractor

It is important to note that GuildQuality does not endorse the qualifications of any company. We make no predictions, warranties or guarantees, expressed or implied, about the quality of any work a company on this website may provide. GuildQuality does not accept any liability whatsoever for any harm that might result from any statements presented on this website.

Prospective customers should weigh a multitude of factors when choosing the right building company, and never depend on a single source when making their decision to purchase a home or hire a contractor.

Read the complete Terms of Use