Conaway Homes
Conaway Homes
www.conawayhomes.com
PO Box 800
Whitehouse, TX 75791
(903) 839-3939

Since 1978, Conaway Homes has dedicated itself to building homes and communities that meet and exceed the dreams and expectations of our buyers. Our ultimate goal is your complete satisfaction and to make your life easier, more comfortable, more enjoyable. Read more

Conaway Homes proudly welcomes you home to more comfort, more convenience, more quality. For the best homes in the best locations, look for our name, Conaway Homes.

Guildmaster Award Winner 2009 Guildmaster
2010 Guildmaster

Affiliations GuildQuality
National Association of Home Builders
Bonded Builders Warranty Group
ENERGY STAR
Builder 20 Club
NAHB Certified Graduate Builder
Texas Association of Builders
Better Business Bureau
NAHB Certified Green Professional
NAHB Graduate Master Builder (GMB)

Guildmaster Q&A

Company History

Since 1978, Conaway Homes has dedicated itself to building homes and communities that meet and exceed the dreams and expectations of our buyers. Our ultimate goal is your complete satisfaction-to make your life easier, more comfortable, more enjoyable.

From the moment you enter our sales centers, tour our models, or visit our communities, you'll know why we've earned a reputation for excellence and quality that is unequaled in the region. Under the guidance of a hands-on, forward-thinking management team, the quality of our homes is reflected in every aspect of our work-from market analysis and site selection through architectural design, construction and service. Especially service.

We never lose sight of your needs, your desires. We encourage your questions, and promise you answers. While we've already welcomed more than 1,000 families home to inviting neighborhoods throughout East Texas, your home is the most important home we will ever build.

Conaway Homes proudly welcomes you home to more comfort, more convenience, more quality. For the best new homes in the best locations, look for our name: Conaway Homes!

Scope of Work

To build homes of enduring value for discerning homebuyers seeking superior quality, service and lifestyle. We will accomplish this by implementing our core values while improving the standards for operational excellence in the homebuilding industry.

More than 90% of your clients would recommend your firm to a friend. How do you earn such high praise from your customers?

  • Our Core Values...
  • Integrity - Honesty above all.
  • Quality - Excellence in everything we do.
  • Reliability - Be dependable and consistent.
  • Attentiveness - Listen and respond to individual's needs.
  • Teamwork - Work with and help others.
  • Initiative - Assume "ownership" of problems.
  • Continuous Improvement - Find a better way.

Client Profile

  • (Tyler Division ~ 6-16-09)
  • Avg. Age = 43
  • Avg. Family Size = 2.95
  • Avg. Sale Price = $164,515
  • First time, move up, & move down buyers.

Approach to Working With Clients

We empower our employees with the knowledge and the tools to make quick, informed decisions which are consistent with our corporate hierarchy.

Motivating Employees

By staying focused on a clear vision

Why are you a builder/remodeler/contractor/developer?

There was once a parent who had dreamed about owning a home. This parent had many unfortunate events throughout their life that made homeownership completely untouchable. These parents worked hard working double jobs and sacrificed a lot to provide for their children. Whatever came their way, they did not give up on their dream. The day we handed over the keys, tears streamed down their faces. It is in those types of moments when you realized why you are a builder. Those moments are worth more than any monetary compensation that one could ever receive.

What should clients bring to the table and contribute during the construction process?  What can they do to help make the relationship a success?

Vision, Communication, Trust

How do you market your company?

We are a leading US builder who's 30+ years of experience offering the best service, best quality, & best value in our market place.

What are the biggest challenges facing companies like yours in the building industry?  What are some of the challenges facing your business right now?

Turning negatives into positives. This is a time for internal growth for us. There are a lot of good lessons being learned right now.

View Customer Feedback by Salesperson
Likely to Recommend
94%
Recommend Community
100%
Explain Future Services
98%
Design Center & Selections
96%
Employees & Subcontractors
94%
Expertise
94%
Optional Features
93%
Average (8 reviews)
Rating Details
M.A.H. Gimer, TX Review Mar 22, 2012 4 star rating
Conaway Homes

We love our new conaway home! Conaway offers a great home for a low price. We are more than pleased with our home and would highly recommend Conaway to build a home for our friends and family.

Comment Recognize Excellence Gimer, TX Mar 22, 2012

Ben Stovall- He is a great person to deal with. You can tell he takes great pride in his work! He was always availble anytime we called him. To me he went way above what his job required him to do.

Comment Condition of Home Gimer, TX Mar 22, 2012

We are very pleased with our house and love showing it off when people come over. We have had several comments that people could not believe this was a conaway home. They said the quality is better than it was in the past

Comment Employees & Subcontractors Gimer, TX Mar 22, 2012

We visited the homesite several times while it was being constructed and the subcontractors were very courteous and hard working

Comment Professional & Organized Gimer, TX Mar 22, 2012

Ben Stovall was awesome to work with. He handled the whole project way above my expectations. He stayed in touch with us through the whole project and handled a couple of our problems very well. He made sure they were fixed and to our liking.

R.A.B. Longview, TX Review Mar 15, 2012 5 star rating
Conaway Homes

Conaway Homes was extremely helpful. They met every demand that we had. They made sure that everything was done in a timely manner. Everything went smoothly and great. Everyone was very professional and nice.

Comment Additional Comment Tyler, TX Feb 09, 2012

I'm very satisfied with the house. I'm satisfied with the builders. They came all the way from Dallas. I had a little repair that needed to be done with the vinyl. I didn't know how long and he asked. I hate to see him drive all the way down here from Dallas. I understood that when they did the walk-through after the two months, I didn't expect them to be here that soon. So far, I am satisfied. I would recommend Conaway Homes to a friend.

B.A.S. Longview, TX Review Dec 28, 2011 5 star rating
Conaway Homes

I am an extreemly hard person to please, but somehow they managed to succeed.... and i am very impressed with the timing and outcome of the entire experience. I would strongly recommend Conaway Homes to anyone looking to buy or build their home. Thanks for all your hard work.

Efrain C. Gladewater, TX Review Nov 21, 2011 5 star rating
Conaway Homes

Wonderful experience working with conaway homes. Their staff was courteous prompt and easy to work with. They addressed all needs in a prompt manner and we were extremely impressed with the quality of home for the amount we paid. I would recommend conaway homes to anyone lookingto build a quality home. Especially to those looking to build on a budget.

E S. Whitehouse, TX Review Oct 20, 2011 5 star rating
Conaway Homes

The overall experience was extremely easy, staright-forward and uncomplicated. Their color choices are set out nicely and makes them easy to choose from. It's easy to cutsomize your home. Charlotte, in the office, is so knowledgable and helpful. Every person that I've met was extremely helpful and professional. It is the easiest home build that I've ever done.

Gordon F. Longview, TX Review Oct 10, 2011 5 star rating
Conaway Homes

I was extremely satisfied with the customer service both before and after I purchased my home. The people were friendly and very knowledgeable. Overall, I would purchase from them again.

Kyle B. Whitehouse, TX Review Jun 07, 2011 5 star rating
Conaway Homes

As first time home-buyers, there was much we didn't know about the process. From the time that we signed the contract with Conaway Homes, we felt like they were on our side and there to help us all the way. The entire process was made much easier because of the Conaway staff.

J.A.J. Bullard, TX Review Mar 23, 2011 5 star rating
Conaway Homes

Conaway Homes built our dream home at an incredible value. They delivered our home on time and on budget and the process was much easier than I ever expected. I would recommend them to anyone looking to build a new home.

Comment Trust Flint, TX Dec 30, 2010

Chris is a big assett to your company. He has gone above and beyond to make sure our home was as perfect as it could get.

Comment Additional Comment Tyler, TX Aug 04, 2009

I am very satisfied with my new home. Everyone involved has done an excellent job!

Comment Lead Source Tyler, TX Aug 04, 2009

My grandfather - Gene England spoke very highly of Conaway Homes. He worked many years as the chief building inspector for the City of Tyler and has seen the work that Conaway Homes has done.

Guildmember since 2008

As a GuildQuality Guildmember, Conaway Homes relies on our customer surveying to help them deliver an exceptional customer experience.

We have surveyed customers on behalf of Conaway Homes in Longview, TX; Tyler, TX; Whitehouse, TX; Flint, TX; Lindale, TX; Jacksonville, TX; Kilgore, TX; Marshall, TX; Gladewater, TX; Chandler, TX; and 7 other cities in Texas.

In this report, Conaway Homes has published a summary of the customer feedback they've received since they joined GuildQuality in January 2008. In that time, 178 out of 262 customers (68%) responded to a GuildQuality satisfaction survey, with the most recent response in March 2012.

Recent Activity

Conaway Homes received feedback from a customer in Whitehouse, TX.

03/24/12

Conaway Homes received feedback from a customer in Gimer, TX.

03/22/12

Conaway Homes received feedback from a customer in Flint, TX.

03/19/12

2012 Guildmaster Application

Conaway Homes is a candidate for a 2012 Guildmaster Award. The Guildmaster Awards recognize exemplary service among home builders, remodelers, developers, and home services contractors. Click here to review this year's qualifications.

To be eligible for consideration, Conaway Homes must survey all of their customers.

The review period for this member is closed.

About GuildQuality and our Guildmembers

Homebuilders, remodelers, real estate developers and home services companies pay GuildQuality for customer surveying and performance reporting. We refer to these companies as GuildQuality Members, Guildmembers, or members.

Our service helps Guildmembers monitor customer satisfaction and -- if they choose to publish survey feedback on our public website at guildquality.com -- articulate the quality of their service for prospective customers.

All of the Guildmember information we publish at guildquality.com has been provided to us either by the member (such as pictures of work and biographical information) or by their customers via one of our surveys (customer comments, performance summaries, and reviews).

Surveys, Comments and Reviews

All of the customer feedback that we publish is derived from the customers we survey. Our Guildmembers provide us with their customers' contact information, we conduct the surveys, they receive the feedback, and -- if they have chosen to make their feedback public -- the member's performance report is automatically updated to reflect the response. Members may choose to publish a summary of either all of their feedback or their most recent twelve months of feedback.

In addition to average performance ratings and survey statistics, GuildQuality also publishes two types of customer commentary: Comments and Reviews.

A comment has been provided by a survey respondent in response to any one of the survey questions we ask, and a member may or may not choose to publish it. Often customers provide unsolicited testimonials or compliments, and members can choose to share these comments in their published performance report.

Many Guildmembers choose to participate in our formal review process. These members have added an additional question on their survey: "If you'd like to provide a public review of your experience working with the Guildmember, please share it here." In contrast to comments, which a member selects to have published, we publish all reviews, provided they are at least 30 words long. With each review, we include a one to five star rating provided by the survey respondent.

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It is important to note that GuildQuality does not endorse the qualifications of any company. We make no predictions, warranties or guarantees, expressed or implied, about the quality of any work a company on this website may provide. GuildQuality does not accept any liability whatsoever for any harm that might result from any statements presented on this website.

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