Since 1978, Conaway Homes has dedicated itself to building homes and communities that meet and exceed the dreams and expectations of our buyers. Our ultimate goal is your complete satisfaction and to make your life easier, more comfortable, more enjoyable. Read more
Conaway Homes proudly welcomes you home to more comfort, more convenience, more quality. For the best homes in the best locations, look for our name, Conaway Homes.
Guildmaster Award Winner
2009 Guildmaster
2010 Guildmaster
Affiliations
GuildQuality
National Association of Home Builders
Bonded Builders Warranty Group
EnergyStar
Builder 20 Club
NAHB Certified Graduate Builder
Texas Association of Builders
Better Business Bureau
NAHB Certified Green Professional
NAHB Graduate Master Builder (GMB)
Guildmaster Q&A
Company History
Since 1978, Conaway Homes has dedicated itself to building homes and communities that meet and exceed the dreams and expectations of our buyers. Our ultimate goal is your complete satisfaction-to make your life easier, more comfortable, more enjoyable.
From the moment you enter our sales centers, tour our models, or visit our communities, you'll know why we've earned a reputation for excellence and quality that is unequaled in the region. Under the guidance of a hands-on, forward-thinking management team, the quality of our homes is reflected in every aspect of our work-from market analysis and site selection through architectural design, construction and service. Especially service.
We never lose sight of your needs, your desires. We encourage your questions, and promise you answers. While we've already welcomed more than 1,000 families home to inviting neighborhoods throughout East Texas, your home is the most important home we will ever build.
Conaway Homes proudly welcomes you home to more comfort, more convenience, more quality. For the best new homes in the best locations, look for our name: Conaway Homes!
Scope of Work
To build homes of enduring value for discerning homebuyers seeking superior quality, service and lifestyle. We will accomplish this by implementing our core values while improving the standards for operational excellence in the homebuilding industry.
More than 90% of your clients would recommend your firm to a friend. How do you earn such high praise from your customers?
Client Profile
Approach to Working With Clients
We empower our employees with the knowledge and the tools to make quick, informed decisions which are consistent with our corporate hierarchy.
Motivating Employees
By staying focused on a clear vision
Why are you a builder/remodeler/contractor/developer?
There was once a parent who had dreamed about owning a home. This parent had many unfortunate events throughout their life that made homeownership completely untouchable. These parents worked hard working double jobs and sacrificed a lot to provide for their children. Whatever came their way, they did not give up on their dream. The day we handed over the keys, tears streamed down their faces. It is in those types of moments when you realized why you are a builder. Those moments are worth more than any monetary compensation that one could ever receive.
What should clients bring to the table and contribute during the construction process? What can they do to help make the relationship a success?
Vision, Communication, Trust
How do you market your company?
We are a leading US builder who's 30+ years of experience offering the best service, best quality, & best value in our market place.
What are the biggest challenges facing companies like yours in the building industry? What are some of the challenges facing your business right now?
Turning negatives into positives. This is a time for internal growth for us. There are a lot of good lessons being learned right now.
I am an extreemly hard person to please, but somehow they managed to succeed.... and i am very impressed with the timing and outcome of the entire experience. I would strongly recommend Conaway Homes to anyone looking to buy or build their home. Thanks for all your hard work.
Wonderful experience working with conaway homes. Their staff was courteous prompt and easy to work with. They addressed all needs in a prompt manner and we were extremely impressed with the quality of home for the amount we paid. I would recommend conaway homes to anyone lookingto build a quality home. Especially to those looking to build on a budget.
The overall experience was extremely easy, staright-forward and uncomplicated. Their color choices are set out nicely and makes them easy to choose from. It's easy to cutsomize your home. Charlotte, in the office, is so knowledgable and helpful. Every person that I've met was extremely helpful and professional. It is the easiest home build that I've ever done.
I was extremely satisfied with the customer service both before and after I purchased my home. The people were friendly and very knowledgeable. Overall, I would purchase from them again.
They were perfect. They made everything easy.
As first time home-buyers, there was much we didn't know about the process. From the time that we signed the contract with Conaway Homes, we felt like they were on our side and there to help us all the way. The entire process was made much easier because of the Conaway staff.
Conaway Homes built our dream home at an incredible value. They delivered our home on time and on budget and the process was much easier than I ever expected. I would recommend them to anyone looking to build a new home.
They met all expectations and kept us well informed
Chris is a big assett to your company. He has gone above and beyond to make sure our home was as perfect as it could get.
I am very satisfied with my new home. Everyone involved has done an excellent job!
My grandfather - Gene England spoke very highly of Conaway Homes. He worked many years as the chief building inspector for the City of Tyler and has seen the work that Conaway Homes has done.
This is our first home that was ours and it is above our expectations.
I would recommend them to other people.
Nowhere
We like it!
I am extremely satisfied.
Nothing
I love my house.
Really nothing - they didn't fall short on anything.
No problems.
Very good experience thus far.
We've probably driven her crazy. God bless her! She even answers late at night.
We've already been advertising to our friends and we really like our neighborhood.
Ms. West did great with helping us with colors and designs. Jimmy our builder did a great job. I never had any problems with Conaway Homes.
I'm pleased with the house and the neighborhood and the people here have been nice and taken care of me.
Rex is wonderful and responsive. They are moving so quickly and I cannot believe it.
Holly has been awesome. she has kept me up to date with everything that has been going on. She has been wonderful with helping me get what I'm looking for. She's outstanding.
Overall, I was very satisfied.
They were ahead of schedule and I wanted them slow down.
I was given documentation I can always refer to.
As a GuildQuality Guildmember, Conaway Homes relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of Conaway Homes in Longview, TX; Tyler, TX; Whitehouse, TX; Flint, TX; Lindale, TX; Kilgore, TX; Jacksonville, TX; Diana, TX; Marshall, TX; Chandler, TX; and 6 other cities in Texas.
In this report, Conaway Homes has published a summary of the customer feedback they've received since they joined GuildQuality in January 2008. In that time, 172 out of 253 customers (68%) responded to a GuildQuality satisfaction survey, with the most recent response in January 2012.
Conaway Homes received feedback from a customer in Longview, TX.
Conaway Homes received feedback from a customer in Longview, TX.
Conaway Homes received feedback from a customer in Flint, TX.
Conaway Homes received feedback from a customer in Kilgore, TX.
Conaway Homes received feedback from a customer in Gladewater, TX.
Conaway Homes is a candidate for a 2012 Guildmaster Award.
The Guildmaster Awards recognize exemplary service among home builders, remodelers,
developers, and home services contractors.
Click here
to review this year's qualifications.
To be eligible for consideration, Conaway Homes must survey all
of their customers.
If you are a recent customer of Conaway Homes and have not yet
received a customer satisfaction survey, please let us know.
We need your feedback in order to conduct a thorough review of Conaway Homes's application.
Homebuilders, remodelers, real estate developers and home services companies pay GuildQuality for customer surveying and performance reporting. We refer to these companies as GuildQuality Members, Guildmembers, or members.
Our service helps Guildmembers monitor customer satisfaction and -- if they choose to publish survey feedback on our public website at guildquality.com -- articulate the quality of their service for prospective customers.
All of the Guildmember information we publish at guildquality.com has been provided to us either by the member (such as pictures of work and biographical information) or by their customers via one of our surveys (customer comments, performance summaries, and reviews).
All of the customer feedback that we publish is derived from the customers we survey. Our Guildmembers provide us with their customers' contact information, we conduct the surveys, they receive the feedback, and -- if they have chosen to make their feedback public -- the member's performance report is automatically updated to reflect the response. Members may choose to publish a summary of either all of their feedback or their most recent twelve months of feedback.
In addition to average performance ratings and survey statistics, GuildQuality also publishes two types of customer commentary: Comments and Reviews.
A comment has been provided by a survey respondent in response to any one of the survey questions we ask, and a member may or may not choose to publish it. Often customers provide unsolicited testimonials or compliments, and members can choose to share these comments in their published performance report.
Many Guildmembers choose to participate in our formal review process. These members have added an additional question on their survey: "If you'd like to provide a public review of your experience working with the Guildmember, please share it here." In contrast to comments, which a member selects to have published, we publish all reviews, provided they are at least 30 words long. With each review, we include a one to five star rating provided by the survey respondent.
It is important to note that GuildQuality does not endorse the qualifications of any company. We make no predictions, warranties or guarantees, expressed or implied, about the quality of any work a company on this website may provide. GuildQuality does not accept any liability whatsoever for any harm that might result from any statements presented on this website.
Prospective customers should weigh a multitude of factors when choosing the right building company, and never depend on a single source when making their decision to purchase a home or hire a contractor.
