- Member Report:
- 101 Responses
- Response Rate:
- 67.8%
- Dates:
- 11/11/2009 - 03/11/2010
In this report, Closet America has published all ratings for the following selected questions that were provided by customers surveyed since November 2009. Since then, 101 out of 149 customers responded to a GuildQuality satisfaction survey, with the most recent response in March 2010.
Percentage of people who answered "Yes" to "Yes or No" questions
Percentage of people who answered "Satisfied" or "Extremely Satisfied"
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Additional Comment
We love our closets. Excellent, excellent work. - Mar 11, 2010 in Pasadena, MD
I am extremely happy with everything about my home and my experience with Closet America. - Mar 11, 2010 in Laurel, MD
They did a wonderful job, I would highly recommend them. They go above and beyond. - Feb 15, 2010 in Gaithersburg, MD
I am quite happy with the work. They did a great job on the closet, we are very thankful. - Feb 15, 2010 in Potomac, MD
I love my closet. I would recommend you guys a 100 times over. Everyone was nice, courteous, and professional. - Feb 03, 2010 in Washington, DC
I am pleased with the product overall. I think the warranty along with the guarantee are great deals. Everyone at CA was highly professional which resonated with me quite well. - Jan 05, 2010 in Woodbridge, VA
I love my closet! - Dec 28, 2009 in Washington, DC
I am pleased with the quality and the product. - Dec 14, 2009 in Edgewater, MD
I am positive I will be calling Closet America back sometime in the future. - Nov 18, 2009 in Clinton, MD
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Why Us
We read the reviews on Angie's list and they were very good. We also really liked the double warranty. - Mar 11, 2010 in Pasadena, MD
Product is excellent. - Feb 21, 2010 in Pasadena, MD
I like the quality of their products. I like the way their shelves fit, they don't tip over like other brands. From the time I purchased with the sales person to installation, it was less than a week. They worked very quickly. - Feb 15, 2010 in Gaithersburg, MD
Excellent service, quality and customer responsiveness. - Jan 26, 2010 in Lorton, VA
I had a different company install my closet originally but I was not very satisfied with it. So I decided to give Closet America a try. They did a much better job. - Jan 22, 2010 in Clinton, MD
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Area Of Satisfaction
The final result...I love my new closet!!! - Mar 11, 2010 in Middle River, MD
It was professional and a very neat job. - Mar 03, 2010 in New Market, MD
Their customer service. I felt they genuinely wanted to satisfy the customer. They went above and beyond from what I expected. - Feb 15, 2010 in Gaithersburg, MD
I am very satisfied with the job. Both the designer and the installer were very professional. - Feb 15, 2010 in Alexandria, VA
I was very satisfied with Closet America overall. The staff was very knowledgeable and professional. The measurers, the scheduler and the installers were just great! I have had several friends and family into my home to look at the work that was done and they were just amazed and very complementary of the work that was done. I have no problem what so ever in recommending Closet America to others as well as calling the office again for future projects in my home. Great job! - Feb 10, 2010 in Alexandria, VA
As an engineer, I am most impressed withthe quality and preciseness of the design. As a customer I am most impressed with the professionalism and knowledge of the product by the sales representative and the person that come to conduct the measurement for the installation. I was very pleased and impressed by the care and professionalism of the installer. - Feb 07, 2010 in Ellicott City, MD
Their customer service was great. They were very professional. The installation went very well. - Jan 22, 2010 in Clinton, MD
I was most satisfied with the professionalism of both the person who scheduled and the installer. They were all were very professional. - Jan 21, 2010 in Fairfax, VA
I was most satisfied with the quality of the product and the suggestions of the designer. I felt like the designer gave me good advice without trying to oversell. - Jan 09, 2010 in Washington, DC
The quality of the product. - Jan 05, 2010 in Woodbridge, VA
I was impressed with their concern for customer satisfaction. I selected them from a Home Show as well as another different type company and the other has been horrible in the means that I still have unsettled issues. Closet America was so responsive, on-time, curtious and professional. I would highly recommend Closet America. - Jan 05, 2010 in Tracys Landing, MD
When we went out to the company and saw the factory ourselves. The owner showed us around. That was very satisfying. - Dec 17, 2009 in Rockville, MD
The designer made recommendations and easily revised any design that I did not agree on.The Project Manager was very professional and easy to talk to. The installer was very courteous and cleaned up well afterwards. - Dec 15, 2009 in Upper Marlboro, MD
I found the whole process to be very user friendly. - Dec 12, 2009 in Washington, DC
I was satisfied with how quick the installation was and the space saver was exactly like the salesman explained it to me. - Dec 11, 2009 in Temple Hills, MD
They were neat, they came on time, they were professional and they did a good job. - Dec 10, 2009 in Annapolis, MD
Designer was great! - Dec 09, 2009 in Lorton, VA
The installation went very well. - Dec 09, 2009 in Aldie, VA
The worksmanship was high quality. In addition, the workers were open to my suggestions, answered all my questions, and were willing to explain to me the process throughout. - Dec 08, 2009 in College Park, MD
The whole experience was just a wonderful thing. The promptness of the installer was great. - Dec 08, 2009 in Leonardtown, MD
It was a good and fast install. - Dec 08, 2009 in Woodbridge, VA
The sales representative did a fantastic job. It was great working with Heather. - Nov 18, 2009 in Clinton, MD
I liked the people there and the speed of work. - Nov 11, 2009 in Washington, DC
I was really happy with the time that Daniel spent when he came out and his ability to find time to deal with us. - Nov 11, 2009 in Haymarket, VA
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Recognize Excellence
The project manager was excellent. - Feb 23, 2010 in Pasadena, MD
The sales rep, Pamela Doghertry. The supervisor, Skip Labella. He went above and beyond to accommodate. And the installer Jeff Maddox did a great job. He did a really good job installing and cleaning afterward. - Feb 15, 2010 in Gaithersburg, MD
I would especially like to recognize our installer. He was extremely careful with moving the materials into the house, He was very efficient and precise in his work and cleaned up completely when he finished. - Feb 07, 2010 in Ellicott City, MD
All three people that were involved: the sales representative, the project manager, and the installer. They all did an exceptional job. - Dec 15, 2009 in Rockville, MD
The installer was really good. - Dec 08, 2009 in Woodbridge, VA
Daniel Blue has always been very attentive to my and my wife's needs. He has exceeded my expectations for quality care and customer service. - Nov 13, 2009 in Davidsonville, MD
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Area For Improvement
They did not fall short of any of my expectations. They are the best company I have ever dealt with in the construction industry. - Feb 23, 2010 in Pasadena, MD
We are very satisfied. - Nov 11, 2009 in Haymarket, VA
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Quote Timeliness
They are an amazing company. They provide an excellent product and service. - Feb 23, 2010 in Pasadena, MD
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Designer Knowledge On Product
AMAZING - Dec 08, 2009 in Sykesville, MD
