I was happy with everybody that I came in contact with. This included the person who came out at first and did the measurements, and the person who came out and went back and reevaluated his measurements to make sure everything was fine. I think I even talked to his boss. We had a slight issue; I had a budget, but his manager talked to him and we were able to work out something that was within my budget. The person who installed it was very pleasant. It was an overall very pleasant experience.
Member Profile
Don’t wait another day to install an affordable Closet America closet system. Your struggles with an overstuffed, disorganized closet will be over for good. Closet America’s closet systems are locally manufactured, giving you the advantage of factory-direct pricing, sales and service. Read more
The company’s designers offer free, in-home consultations. The designers use a state-of-the-art software program to design the closet of your dreams, and show you a 3-D, color image of your closet—right on the spot. They price the system right there and give you an exact written quote—no waiting or back and forth over weeks.
Guildmaster Award Winner
2011 Guildmaster With Distinction
Affiliations
GuildQuality
Better Business Bureau
Extreme Makeover Home Edition
Association of Closet and Storage Professionals
Published Comments
The three people I dealt with- the designer, the one who took the measurements and the gentleman who put it all together- were all great!
CLOSET AMERICA DID A GREAT JOB WITH BOTH OF OUR CLOSETS, THEY WERE VERY PROFESSIONAL AND EXPLAINED EVERYTHING VERY CLEARLY. THERE WERE NO SUPRISES IN THE BILL, WE PAID FOR THE EXACT QUOTE THAT WE WERE GIVEN!
Our installers, Brian and others, and designer, Dan, were excellent. They were prompt, got here on time, answered questions, and did great work. We couldn't be happier.
They do an excellent job. What made me feel so good was that their customer service is like the Neiman Marcus of service. They treated me like I was just as important as anyone else.
I was most satisfied with my designer because she was full of awesome ideas for how I could better organize my space and was more than willing to take the extra time to incorporate my desires
I give all for the exceptional service
I would rate this as a 5.
I think the entire project was very good.
Our designer was great. We laughed, we had jokes, it was very comfortable, almost like talking to a friend.
The overall experience, from the initial contact to when it was finished, was satisfactory. Everything was done very professionally.
Definitely the price, it was an excellent value for the money and the design was pretty much everything that we had anticipated, without knowing anything about designing closets. She did an excellent job at using our space efficiently. We didn't even know who Closet America was before Google'ed them!
Part of the reason that we didn't have any other estimates was that Closet America was the only business to respond to our email. They scheduled the appointment the next weekend. We thought we were getting a very good value for the price.
I was impressed with the quality of the product, and the overall design.
I would like to recognize my salesman and the project manager. They were professional and attentive.They believed in the company. That was refreshing.
I like the organization. It has enhanced the quality of our home.
I chose Closet America because the price was right and they are a local business.
Everyone was great.
They were great. I would recommend them to a friend. I didn't have any problems during my experience. They were very professional and thorough in everything that they did.
I would like to recognize the worker and the designer for exceptional service.
The quality of the product and workmanship. Nice job!
Overall I was very satisfied with the entire process with Closet America and would use them again in the future for more remodeling needs.
The installers were very very professional and highly skilled.
they came to my home at my convenience and showed me the difference in the other commercially available closet systems
All of the staff I encountered were extremely friendly. They were also very amenable to my ideas and when I wanted to make changes after the initial consultation they allowed me to do that as well so that my closets were built to my specifications and so that they worked best for me.
All in all, a very enjoyable and easy-to-handle process. The staff members we met/spoke to were all extremely friendly and ready to help.
I was very happy with interaction with the project manager and the designer. I was involved with the project. They were incredibly professional and made it a very pleasant experience. I think if every company tried to be as customer oriented as them the world be a really different place. I am so happy with them.
I love Closet America.
I was satisfied with all of it, especially when the designer came in and showed us everything on the computer
All were great. The installer was very accommodating and flexible.
Guildmember since 2009
As a GuildQuality Guildmember, Closet America relies on our customer surveying to help them deliver an exceptional customer experience.
We have surveyed customers on behalf of Closet America in Alexandria, VA; Washington, DC; Fairfax, VA; Arlington, VA; Bowie, MD; Silver Spring, MD; Upper Marlboro, MD; Laurel, MD; Columbia, MD; Ashburn, VA; and 124 other cities in Maryland, Virginia and District of Columbia.
In this report, Closet America has published a summary of the customer feedback they've received in the past 12 months. In that time, 471 out of 654 customers (72%) responded to a GuildQuality satisfaction survey, with the most recent response in January 2012.
Recent Activity
Via Twitter: RT@PeterWalsh - THE LONGER YOU PUT OFF DEALING WITH SOMETHING THE MORE OVERWHELMING IT FEELS - whether it's in (cont) http://t.co/T4G98qUo
Via Twitter: Look for us at the ACS Home Show this weekend in Upper Marlboro and plan your spring projects!
Via Twitter: These will having you wishing for Spring! RT@HuffingtonPost - Not your dad's boat shoes http://t.co/GSr8UYe2
Via Twitter: Wouldn't you love to hang some of these in your closet? RT@washintonlife DC clothing label's new fall (and some (cont) http://t.co/TudzX2I6
Closet America received feedback from a customer in Alexandria, VA.
2012 Guildmaster Application
Closet America is a candidate for a 2012 Guildmaster Award.
The Guildmaster Awards recognize exemplary service among home builders, remodelers,
developers, and home services contractors.
Click here
to review this year's qualifications.
To be eligible for consideration, Closet America must survey all
of their customers.
If you are a recent customer of Closet America and have not yet
received a customer satisfaction survey, please let us know.
We need your feedback in order to conduct a thorough review of Closet America's application.
