- Member Report:
- 113 Responses
- Response Rate:
- 74.8%
- Dates:
- 06/04/2010 - 09/02/2010
In this report, Closet America has published all ratings for the following selected questions that were provided by customers surveyed since June 2010. Since then, 113 out of 151 customers responded to a GuildQuality satisfaction survey, with the most recent response in August 2010.
Percentage of people who answered "Yes" to "Yes or No" questions
Percentage of people who answered "Satisfied" or "Extremely Satisfied"
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Area Of Satisfaction
Overall it was a good experience, I was very pleased with the staff's professionalism. - Aug 31, 2010 in Centreville, VA
I think the best part was the actual installation. The guy showed up on time, explained everything, and was very polite. We couldn't find any flaws with the work. It couldn't have been better. - Aug 28, 2010 in Montgomery Village, MD
The installation was efficient and well done. The installer made adjustments needed to allow us a more comfortable space for our laundry chute. There is a flexibility to the system It is useful and looks great at the same time! We thank you for your service. - Aug 27, 2010 in Germantown, MD
I am truly satisfied with my closet. I love it. From beginning to end the crew were professional - Aug 26, 2010 in Glen Burnie, MD
My wife was present for the installation, and said that our installer was very nice and curteous. He did a great job putting everything in. - Aug 25, 2010 in Sykesville, MD
The installation went quickly and smoothly with no mess left behind. Also my PM was very attentive to my needs and she gave me peace of mind about the installation process. - Aug 25, 2010 in Westminster, MD
I found the initial contact so helpful; he worked with me to create something very nice within the budget I had set for myself. This was a surprise for my husband and everyone was ver accomodating in helping me keep it a secret. - Aug 25, 2010 in Ashton, MD
Great all the way. From getting a unique closet design that answered my needs and added storage space to my small closet to the high quality workmanship and customer support, the whole experience exceeded my expectations . - Aug 18, 2010 in Silver Spring, MD
The installation was absolutely flawless. He was one of the best service people I've had in my home in years. He was meticulous. - Aug 17, 2010 in Springfield, VA
My experience was great with Closet America from the beginning to the end. I am looking forward to showing off my new closet at my housewarming and will be highly recommending Closet America to friends and family. - Aug 16, 2010 in Washington, DC
The installers were professional and efficient. - Aug 14, 2010 in Frederick, MD
I thought the whole experience was great. The designer was friendly, knowledgeable and designed a great product. She wasn't too pushy but was willing to get an agreed upon price. - Aug 11, 2010 in Washington, DC
From the beginning to the end. Everything was good. I'm very pleased with the outcome. - Aug 03, 2010 in Temple Hills, MD
The quality of the product and the ability to go to the showroom and look at different examples of craftsmanship. - Aug 03, 2010 in Cockeysville, MD
I really liked the entire process. All of their workers were very professional. The work looks very good. I would give them an A plus. - Aug 02, 2010 in Potomac, MD
The sale person was exceptional. He designed and help with ideas to better enhance the use of exsisting closet space. - Jul 29, 2010 in Manassas, VA
I was most satisfied with their timeliness and professionalism. It's a good product. - Jul 28, 2010 in Alexandria, VA
Our all over experience was outstanding from our intial call to Cloet America, to the designer consulation to the installation. - Jul 11, 2010 in Alexandria, VA
The quality and design and expertise of the staff and cooperation on the telephone and quick response rate for anything that needed to be done. - Jul 08, 2010 in Upper Marlboro, MD
I was most satisfied with the quality of their product in comparison with other closet systems. They had the most thorough consultation and the best product. The designer spent almost two hours with me showing me all the options. The designer was pleasant to work with and very knowledgeable. - Jul 07, 2010 in Springfield, VA
The design was exactly what we wanted. - Jul 06, 2010 in White Hall, MD
In the customizing aspect I was able to fully satisfy the possibilities we wanted for that space. - Jul 02, 2010 in Silver Spring, MD
The installer was great. - Jun 30, 2010 in Waldorf, MD
The sales, initially, because they spent alot of time working with us. He was very patient with us. The product overall is very, very nice. - Jun 29, 2010 in New Market, MD
Actually, we had a last minute change about the design, and everyone came out and met and greeted us and I was really impressed that they took the time and the help they gave, it was a really good experience. - Jun 28, 2010 in Glen Burnie, MD
They were all very punctual and efficient. I'd recommend them to others and already have. I'm very pleased. - Jun 22, 2010 in Potomac, MD
They worked with my schedule as far as coming out to do the estimate, and they helped me find the most cost effective solution. The installation was done quickly and professionally. - Jun 22, 2010 in Fairfax, VA
I think overall experience, everyone was completely knowledgeable and professional. - Jun 16, 2010 in Fulton, MD
The creative approach displayed by the designer and the professionalism displayed by all ClosetAmerica representatives. - Jun 16, 2010 in Germantown, MD
Quality of the product. - Jun 16, 2010 in Vienna, VA
Very professional. Very good quality. - Jun 16, 2010 in Leesburg, VA
Honesty and professionalism. - Jun 13, 2010 in Washington, DC
I was most satisfied with the professionalism, courtesy and timeliness of everyone I worked with or talked to from Closet America. They represent the company in an exceptional manner. - Jun 11, 2010 in Springfield, VA
The overall experience was phenomenal. - Jun 08, 2010 in Arnold, MD
The Installation Crew was the most impressive aspect of my experience with Closet America. The crew arrived on time, prepared and organized and energized. The crew was personable and professional finishing up the project in a timely manner. Great Job..!! - Jun 05, 2010 in Alexandria, VA
The professionalism, courtesy and expertise of the ClosetAmerica team was as exceptional as the quality of the closets and cabinetry that was installed. - Jun 05, 2010 in Washington, DC
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Additional Comment
We got what we wanted and it was done on time and it was done well. - Aug 28, 2010 in Montgomery Village, MD
Overall, we were impressed with Closet America. - Aug 02, 2010 in Potomac, MD
We had an outstanding experience with your company. Your people are very professional and polite. Their workmanship is exceptional. Thank You. - Jul 29, 2010 in Manassas, VA
I think they do a great job. - Jul 28, 2010 in Alexandria, VA
Thank you for such fabulous closets. It has completly transformed the space and maximized every inch of closets and has actually given us more room. Thank you for such wonderful service. - Jul 11, 2010 in Alexandria, VA
We have people come and see the installation and love it. We are so happy with the whole installation. - Jun 28, 2010 in Glen Burnie, MD
I am very pleased with the service and looks of the project. - Jun 22, 2010 in Temple Hills, MD
They're competitive and I think they do quality work. I needed space, and they doubled the space. Things look neat. I've already recommended Closet America to others. - Jun 22, 2010 in Potomac, MD
I do really love the closets for my girls. they seem to be able to keep their shoes and clothes in better order. they are 3 and 5. they love putting their own clothes away! - Jun 20, 2010 in Baltimore, MD
I am very satisfied. - Jun 16, 2010 in New Windsor, MD
Closet America sets a rare example of technical excellence and customer focus. - Jun 05, 2010 in Washington, DC
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Why Us
We got two or three estimates and, I think, Closet America seemed to have the best product at the price. - Aug 28, 2010 in Montgomery Village, MD
The sales experience was great. Their presentation was excellent and the quote fit within our budget. We did some online research and read some good reviews of them. We liked that they offered free consultation. - Aug 02, 2010 in Potomac, MD
I had three other bids, and I felt the designer for Closet America was the most experienced and worked with me on all my suggestions. The designer made me feel that we could really work together. I liked how the product was going to end up. And it was a good price. - Jul 28, 2010 in Alexandria, VA
I liked the quality of the product, their customer service, and the fact that they manufactured the closet system locally. - Jul 07, 2010 in Springfield, VA
They were very professional, they have a good reputation, and they had a good quality product that is really going to last for our house. - Jun 22, 2010 in Fairfax, VA
Like the idea of a one-stop shop that had an excellent reputation. - Jun 16, 2010 in Germantown, MD
Better quality product. - Jun 16, 2010 in Leesburg, VA
We chose Closet America as they were quick to respond and a local company which had a good reputation based upon research. - Jun 05, 2010 in Alexandria, VA
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Recognize Excellence
The installer was phenomenal. He was extremely nice and made a great effort to keep everything clean. - Aug 24, 2010 in Gaithersburg, MD
My encounters with everyone at Closet America went very well.So I want to recognize each and every individual that assisted me with this process. - Aug 16, 2010 in Washington, DC
They were all fantastic starting with the sales person. - Aug 14, 2010 in Silver Spring, MD
Everything. You can tell that this organization takes pride in their product and customer satisfaction, - Jul 11, 2010 in Alexandria, VA
The installer was exceptional. - Jun 30, 2010 in Derwood, MD
The install crew, and Greg he was terrific and a young lady who came and did a walk through after the first design and she was also was great. The person who designed the closets did a really great job. - Jun 16, 2010 in Fulton, MD
The designer took the time to work with us and come up with a suitable concept. The gentlemen who performed the final measurements and installed the units were knowledgeable and professional. - Jun 16, 2010 in Germantown, MD
Everyone was perfect. - Jun 16, 2010 in Leesburg, VA
I'm afraid I do not recall the name of my installer but he did an excellent job. - Jun 13, 2010 in Washington, DC
My designer was able to assess my space and my needs and come up with the perfect plan for my closet. - Jun 11, 2010 in Springfield, VA
Everybody was wonderful. - Jun 08, 2010 in Clinton, MD
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Value
We've had people ooh and aah over it, we are really really happy with our new closets. - Jun 28, 2010 in Glen Burnie, MD
