Closet America
www.closetamerica.com
1775 Brightseat Road
Landover, MD 20785
(240) 455-9478

Don’t wait another day to install an affordable Closet America closet system. Your struggles with an overstuffed, disorganized closet will be over for good. Closet America’s closet systems are locally manufactured, giving you the advantage of factory-direct pricing, sales and service. Read more

The company’s designers offer free, in-home consultations. The designers use a state-of-the-art software program to design the closet of your dreams, and show you a 3-D, color image of your closet—right on the spot. They price the system right there and give you an exact written quote—no waiting or back and forth over weeks.

Guildmaster Award Winner 2011 Guildmaster With Distinction

Affiliations GuildQuality
Better Business Bureau
Extreme Makeover Home Edition
Association of Closet and Storage Professionals

View Customer Feedback by MSA Region
First Impression
97%
Likely to Recommend
94%
Ease Of Consultation Scheduling
98%
Scheduler Knowledge
99%
Designer Punctuality
99%
Designer Knowledge On Product
98%
Recommend Designer
96%
Quote Timeliness
98%
Project Manager Knowledge
98%
Installation Crew Cleanliness
99%
Installation Crew Demonstration
99%
Installation Crew Organized/Professional
99%
Installation Dept Responsiveness
95%
Installation Dept Timely
97%
Construction Quality
96%
Comment Recognize Excellence Clinton, MD Feb 01, 2012

I was happy with everybody that I came in contact with. This included the person who came out at first and did the measurements, and the person who came out and went back and reevaluated his measurements to make sure everything was fine. I think I even talked to his boss. We had a slight issue; I had a budget, but his manager talked to him and we were able to work out something that was within my budget. The person who installed it was very pleasant. It was an overall very pleasant experience.

Comment Recognize Excellence Davidsonville, MD Jan 27, 2012

The three people I dealt with- the designer, the one who took the measurements and the gentleman who put it all together- were all great!

Comment Area Of Satisfaction Arlington, VA Jan 27, 2012

CLOSET AMERICA DID A GREAT JOB WITH BOTH OF OUR CLOSETS, THEY WERE VERY PROFESSIONAL AND EXPLAINED EVERYTHING VERY CLEARLY. THERE WERE NO SUPRISES IN THE BILL, WE PAID FOR THE EXACT QUOTE THAT WE WERE GIVEN!

Comment Recognize Excellence Lorton, VA Jan 23, 2012

Our installers, Brian and others, and designer, Dan, were excellent. They were prompt, got here on time, answered questions, and did great work. We couldn't be happier.

Comment Additional Comment Centreville, VA Jan 23, 2012

They do an excellent job. What made me feel so good was that their customer service is like the Neiman Marcus of service. They treated me like I was just as important as anyone else.

Comment Area Of Satisfaction Washington, DC Jan 20, 2012

I was most satisfied with my designer because she was full of awesome ideas for how I could better organize my space and was more than willing to take the extra time to incorporate my desires

Comment Recognize Excellence Laurel, MD Nov 22, 2011

Our designer was great. We laughed, we had jokes, it was very comfortable, almost like talking to a friend.

Comment Area Of Satisfaction Potomac, MD Nov 21, 2011

The overall experience, from the initial contact to when it was finished, was satisfactory. Everything was done very professionally.

Comment Why Us Burke, VA Nov 19, 2011

Definitely the price, it was an excellent value for the money and the design was pretty much everything that we had anticipated, without knowing anything about designing closets. She did an excellent job at using our space efficiently. We didn't even know who Closet America was before Google'ed them!

Comment Area Of Satisfaction Burke, VA Nov 19, 2011

Part of the reason that we didn't have any other estimates was that Closet America was the only business to respond to our email. They scheduled the appointment the next weekend. We thought we were getting a very good value for the price.

Comment Area Of Satisfaction Fairfax, VA Nov 19, 2011

I was impressed with the quality of the product, and the overall design.

Comment Recognize Excellence Clinton, MD Nov 18, 2011

I would like to recognize my salesman and the project manager. They were professional and attentive.They believed in the company. That was refreshing.

Comment Additional Comment Washington, DC Nov 15, 2011

They were great. I would recommend them to a friend. I didn't have any problems during my experience. They were very professional and thorough in everything that they did.

Comment Recognize Excellence Reston, VA Nov 09, 2011

I would like to recognize the worker and the designer for exceptional service.

Comment Additional Comment Washington, DC Nov 08, 2011

Overall I was very satisfied with the entire process with Closet America and would use them again in the future for more remodeling needs.

Comment Area Of Satisfaction Silver Spring, MD Nov 07, 2011

they came to my home at my convenience and showed me the difference in the other commercially available closet systems

Comment Area Of Satisfaction Washington, DC Nov 04, 2011

All of the staff I encountered were extremely friendly. They were also very amenable to my ideas and when I wanted to make changes after the initial consultation they allowed me to do that as well so that my closets were built to my specifications and so that they worked best for me.

Comment Additional Comment Chantilly, VA Nov 04, 2011

All in all, a very enjoyable and easy-to-handle process. The staff members we met/spoke to were all extremely friendly and ready to help.

Comment Area Of Satisfaction Silver Spring, MD Nov 03, 2011

I was very happy with interaction with the project manager and the designer. I was involved with the project. They were incredibly professional and made it a very pleasant experience. I think if every company tried to be as customer oriented as them the world be a really different place. I am so happy with them.

Comment Area Of Satisfaction Washington, DC Nov 01, 2011

I was satisfied with all of it, especially when the designer came in and showed us everything on the computer

Guildmember since 2009

As a GuildQuality Guildmember, Closet America relies on our customer surveying to help them deliver an exceptional customer experience.

We have surveyed customers on behalf of Closet America in Alexandria, VA; Washington, DC; Fairfax, VA; Arlington, VA; Bowie, MD; Silver Spring, MD; Upper Marlboro, MD; Laurel, MD; Columbia, MD; Ashburn, VA; and 124 other cities in Maryland, Virginia and District of Columbia.

In this report, Closet America has published a summary of the customer feedback they've received in the past 12 months. In that time, 471 out of 654 customers (72%) responded to a GuildQuality satisfaction survey, with the most recent response in January 2012.

Recent Activity

Via Twitter: Look for us at the ACS Home Show this weekend in Upper Marlboro and plan your spring projects!

02/03/12

Closet America received feedback from a customer in Alexandria, VA.

02/02/12

2012 Guildmaster Application

Closet America is a candidate for a 2012 Guildmaster Award. The Guildmaster Awards recognize exemplary service among home builders, remodelers, developers, and home services contractors. Click here to review this year's qualifications.

To be eligible for consideration, Closet America must survey all of their customers.

If you are a recent customer of Closet America and have not yet received a customer satisfaction survey, please let us know. We need your feedback in order to conduct a thorough review of Closet America's application.

About GuildQuality and our Guildmembers

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